ORLANDO, FLORIDA -- When we picked our car the agent was nice, helpful and did not try to upsell me. I was optimistic that I had found my new "go to" car rental company. Everything was fine until we returned the car. They were extremely backed up w/ returned cars. The attendant didn't do a vehicle check because there were 20 cars ahead of us. Then three weeks later we get a damage claim from Advantage. The car was in their possession for weeks before they claim they found damage. I turned the claim over to my credit card company's insurance department. They tried to work with Advantage for three months.
Advantage failed to respond to requests for information needed by the insurance company. After 90 days the insurance company said they were closing the claim because Advantage, after several requests, failed to provide the documentation requested by the insurance company. Then in yesterday's mail I received a copy of a credit card payment receipt for the alleged damages. I will never do business w/ them again and I suggest others avoid them as well.
PHOENIX, ARIZONA -- As we stood in line (almost an hour) waiting to rent our 'reserved' vehicle. The three customers ahead of us had returned with issues. It was discerning at the very least. (One customer had returned three times with issues.) When it became our turn, I was very concerned if we would get an acceptable, reliable vehicle so I asked the agent directly "Is our car available and ready?" She said "no", they did not have any cars available. This left us and the remaining 10 customers in a bad spot. Fortunately, we were able to go next door to Enterprise and they were willing and able to help us out. They honored our price and we were happily on our way.
SCAM: they advertise low rates and after you do the booking they add "fees" and more "fees". I first entered the site because it advertised $10/day (I got a deal like this on last year's trip), so I went on it. Then the "real" price was $18/day. At the end of my trip, I check my credit card statement and it was over $43 per day!!! Excuse my "French", but WTF!!!
NASHVILLE, TENNESSEE -- We reserved our car on carrentals.com with unlimited mileage at the airport location. We go pick up our car and they told us the ad is misleading. That it's just local. Then they wanted to charge us $50 for cancellation. We had to get an officer involved for them to agree to refund us but we still haven't seen it. Then we had to pay $100 more at another car rental.
MIAMI, FLORIDA -- FT. LAUDERDALE AIRPORT, FLORIDA -- We made a reservation online to rent a car at Ft. Lauderdale airport last 2nd week of August. We only needed the car to get us to a Hotel in Palm Beach Shores. We were there at 6:45Am in the morning. While we where in front desk, they told us that they needed a $200 deposit. Aside from that they said we needed to pay for a full tank gasoline worth $32. Because we don't have choice and already paid the online reservation, we did avail the full tank and give the $200 deposit.
After the whole day, we decided to return the car at Advantage in Miami Airport at 7pm and get a new rental car from other company. When we are about to return the car they said that the car has a small damaged in front, a small gap between the bumper and the hood, which is barely unnoticeable. We know that we didn't get into any accident and didn't even use the car that much. That means we didn't even consume half of the gasoline we paid.
They make a note and let my wife sign about the small gap in front the bumper. They said it's just a note that said we've seen their comments. After a few days we received a claim from our insurance stating that we have to pay for the damage. Our insurance said we can't do anything about it since it is already filed. That leaves us no option but to pay of for it.
I've read reviews about Advantage. There are lots of customer complaints against them. They are worst in customer service. The staff are rude. And their claim are hoax and you can't do anything about it because they have direct access to your own insurance once you've used them. Hope this serves us a warning to other people planning to rent a car while traveling or on vacation.
WEST PALM BEACH, FLORIDA -- I made a reservation and paid for a "Jeep or other similar vehicle". I called to confirm and called when my flight was delayed and I was concerned I would not get there before they close. (Yes, even though they are at the airport they do close.) When I went to pick up the car I was told they did not have any of the class of vehicle I returned. They only had a more expensive car.
How can you reserve and pay for one car and when you go to pick it up they tell you they don't have a car for you and you have to pay double what you booked? I had no choice as I had my son, his wife and baby. I needed a bigger car (not a Prius which was an option they offered!). They were rude, unprofessional and a total rip off. I would give them zero stars if I could.
ALBUQUERQUE, NEW MEXICO -- Picked up car in Albuquerque, NM. Clerk stated that no inspection was necessary as car was brand new. Noticed a big ding on driver's door and called it to attendant's attention. When we returned car we were told there was scraping under the right front bumper, not easily visible unless it was pointed out. We stated there was no way it happened while we were in possession. Attendant just looked at us blankly and said "then fill out this form". I requested a phone call from manager. Never happened.
Letter arrives two weeks later in mail with bill for $427.00 in damages. I appealed, wrote letters and spoke with PURCO representative who stated it was our responsibility, even though the car had 1100 miles on it and had been towed up from Florida! I will never rent from them again! If YOU do, inspect the car with a fine tooth comb and camera! I have since read this is a common scam!
ATLANTA, GEORGIA -- I would never recommend Advantage Rental Cars. My experience with their staff in Atlanta was awful. When booking my last trip, I saw that their pricing was significantly lower than several other companies I have rented from before in Atlanta. The desk agent was very quick to get me to sign for upgrades and insurances and then when I questioned her, many of them were unnecessary and overpriced. When we picked up the van, we ended up going thru 3 to get one where the GPS functioned and the van had been cleaned at all.
Even the last one was marginal at best. When we returned the van, the price was over $100 more because they didn't keep the original reservation and said I was late returning the vehicle. I think it was a ploy. When I spoke to the manager to complain, he was rude and acted as if he couldn't care. I had already explained my situation to the desk agent and he walks out like I'm interrupting his time. I think they have the worst customer service out there and hope to help someone else being taken "advantage" of! What started out as a $233 rental ballooned into $597. Stay away!!
FORT LAUDERDALE, FLORIDA -- First off, I made the reservation online. When I got there, he said he could not find it. I showed my email confirmation and he said he did not see it, but what he can do is give me a car at different rates which would be $40.00 more. I said no. I took his business card and said I was going to call their office and he quickly checked the computer and said, "Yes, here is your reservation. Sometimes it takes while to get our system." Also, I have known car rental companies putting a hold on your credit card but these guys actually charge you everything upfront and you will have to wait until they refund you the money, which I was told it can take up to 21 days.
LOS ANGELES, CALIFORNIA -- This was the first time that I rented from Advantage, and it was a pretty good experience compared to what I have read here. We arrived at LAX, got our bags and went to the curbside pickup to wait for the shuttle. We only had to wait about 10 minutes for the shuttle and while I did see numerous shuttles for the other rental car companies drive by, 10 minutes was an acceptable time to wait to be picked up. The shuttle was clean, the driver was friendly and the air conditioning worked well.
With traffic at LAX, it took about 15-20 minutes to get to the Advantage facility. Granted it is not the cleanest or newest rental facility that I have gone into, but it was still a 6 out of 10. When we got there at around 6:00pm, there was no line and we were able to walk right up and get an agent. The agent was friendly and did not have an attitude like I have read other reviewers have experienced. The only problem that I had was at first they tried to just assign us a car and not give us a choice.
When I asked if there were options available, the agent provided me with a few to choose from. All-in-all, they had 5 or 6 different full-size cars to choose from and we ended up with a loaded 2013 Toyota Camry with only 15k miles on it. The car was clean inside and out and had just a few minor scratches on the bumper. After choosing the car we wanted, checkout was a breeze.
The agent offered the additional insurance and gas options, but once I denied them, he didn't try to persuade me to buy it again. He was patient and didn't get an attitude when we took about 15 or 20 minutes to look at the different cars that were available and choose one that was a different one than what was originally selected for us, so that was pretty impressive. The guard at the exit was friendly and asked me how my day was and seemed interested in my response. He looked over the indications on my slip as to the minor scratches and signed off on it and we were on our way.
Returning the car was even easier than getting it. We pulled right up and an agent came right out and did a quick spot check on the vehicle, joked around with us a little bit about getting a black car and returning a white car (because she said we went Tokyo drifting with it) and gave us our receipt. Before she was done checking the car back in, the shuttle driver had come over to use with a bag cart, loaded up our suitcases for us and walked us to the shuttle to get us started on our way back to the airport.
We got on the shuttle and within 20 minutes of pulling into the lot to return the car, we arrived at our airlines entrance at the airport with plenty of time ahead of our flight. Additionally, the $200 that was put on hold on my credit card was returned to me within 2 days of returning the car, which again was more than I expected. Four stars instead of five due to the limited amount of car selections, but otherwise the service was really good. I will definitely use Advantage if/when I return to LAX.