PHOENIX, ARIZONA -- I had booked a car through Hotwire and when I got to Advantage Rental Car the counter person did not tell me they did not accept the insurance purchased through Hotwire. We were charged 25.99 a day for the insurance 13.99 a day for an additional driver and the fuel plan that was supposed to be 2.34 cents a day which when we were billed for almost 30.00 for fuel in a car that was brought back almost half full. This accumulated and additional 256.00 dollars on top of what we paid Hotwire for the rental car.
Due to the unscrupulous practices of this company or the person representing them made our 5 day rental almost 400.00 dollars. This is a Canadian owned company. They have a 1 Star rating with Consumer Affairs. Need I say more.
PHOENIX, ARIZONA -- As we stood in line (almost an hour) waiting to rent our 'reserved' vehicle. The three customers ahead of us had returned with issues. It was discerning at the very least. (One customer had returned three times with issues.) When it became our turn, I was very concerned if we would get an acceptable, reliable vehicle so I asked the agent directly "Is our car available and ready?" She said "no", they did not have any cars available. This left us and the remaining 10 customers in a bad spot. Fortunately, we were able to go next door to Enterprise and they were willing and able to help us out. They honored our price and we were happily on our way.
NASHVILLE, TENNESSEE -- We reserved our car on carrentals.com with unlimited mileage at the airport location. We go pick up our car and they told us the ad is misleading. That it's just local. Then they wanted to charge us $50 for cancellation. We had to get an officer involved for them to agree to refund us but we still haven't seen it. Then we had to pay $100 more at another car rental.
WEST PALM BEACH, FLORIDA -- I made a reservation and paid for a "Jeep or other similar vehicle". I called to confirm and called when my flight was delayed and I was concerned I would not get there before they close. (Yes, even though they are at the airport they do close.) When I went to pick up the car I was told they did not have any of the class of vehicle I returned. They only had a more expensive car.
How can you reserve and pay for one car and when you go to pick it up they tell you they don't have a car for you and you have to pay double what you booked? I had no choice as I had my son, his wife and baby. I needed a bigger car (not a Prius which was an option they offered!). They were rude, unprofessional and a total rip off. I would give them zero stars if I could.
ORLANDO, FLORIDA -- When we picked our car the agent was nice, helpful and did not try to upsell me. I was optimistic that I had found my new "go to" car rental company. Everything was fine until we returned the car. They were extremely backed up w/ returned cars. The attendant didn't do a vehicle check because there were 20 cars ahead of us. Then three weeks later we get a damage claim from Advantage. The car was in their possession for weeks before they claim they found damage. I turned the claim over to my credit card company's insurance department. They tried to work with Advantage for three months.
Advantage failed to respond to requests for information needed by the insurance company. After 90 days the insurance company said they were closing the claim because Advantage, after several requests, failed to provide the documentation requested by the insurance company. Then in yesterday's mail I received a copy of a credit card payment receipt for the alleged damages. I will never do business w/ them again and I suggest others avoid them as well.
LOS ANGELES, CALIFORNIA -- This was the first time that I rented from Advantage, and it was a pretty good experience compared to what I have read here. We arrived at LAX, got our bags and went to the curbside pickup to wait for the shuttle. We only had to wait about 10 minutes for the shuttle and while I did see numerous shuttles for the other rental car companies drive by, 10 minutes was an acceptable time to wait to be picked up. The shuttle was clean, the driver was friendly and the air conditioning worked well.
With traffic at LAX, it took about 15-20 minutes to get to the Advantage facility. Granted it is not the cleanest or newest rental facility that I have gone into, but it was still a 6 out of 10. When we got there at around 6:00pm, there was no line and we were able to walk right up and get an agent. The agent was friendly and did not have an attitude like I have read other reviewers have experienced. The only problem that I had was at first they tried to just assign us a car and not give us a choice.
When I asked if there were options available, the agent provided me with a few to choose from. All-in-all, they had 5 or 6 different full-size cars to choose from and we ended up with a loaded 2013 Toyota Camry with only 15k miles on it. The car was clean inside and out and had just a few minor scratches on the bumper. After choosing the car we wanted, checkout was a breeze.
The agent offered the additional insurance and gas options, but once I denied them, he didn't try to persuade me to buy it again. He was patient and didn't get an attitude when we took about 15 or 20 minutes to look at the different cars that were available and choose one that was a different one than what was originally selected for us, so that was pretty impressive. The guard at the exit was friendly and asked me how my day was and seemed interested in my response. He looked over the indications on my slip as to the minor scratches and signed off on it and we were on our way.
Returning the car was even easier than getting it. We pulled right up and an agent came right out and did a quick spot check on the vehicle, joked around with us a little bit about getting a black car and returning a white car (because she said we went Tokyo drifting with it) and gave us our receipt. Before she was done checking the car back in, the shuttle driver had come over to use with a bag cart, loaded up our suitcases for us and walked us to the shuttle to get us started on our way back to the airport.
We got on the shuttle and within 20 minutes of pulling into the lot to return the car, we arrived at our airlines entrance at the airport with plenty of time ahead of our flight. Additionally, the $200 that was put on hold on my credit card was returned to me within 2 days of returning the car, which again was more than I expected. Four stars instead of five due to the limited amount of car selections, but otherwise the service was really good. I will definitely use Advantage if/when I return to LAX.
SCAM: they advertise low rates and after you do the booking they add "fees" and more "fees". I first entered the site because it advertised $10/day (I got a deal like this on last year's trip), so I went on it. Then the "real" price was $18/day. At the end of my trip, I check my credit card statement and it was over $43 per day!!! Excuse my "French", but WTF!!!
MINNEAPOLIS, MINNESOTA -- I reserved a rental car in my name but was charged $12 per day for 7 days due to my wife being the second driver. We asked the desk clerk to change but due to the reservations being in my name she said she could not do that. Also very cheap Camry, no GPS and we had to find directions. Never rent from Advantage!!!
MIAMI, FLORIDA -- FT. LAUDERDALE AIRPORT, FLORIDA -- We made a reservation online to rent a car at Ft. Lauderdale airport last 2nd week of August. We only needed the car to get us to a Hotel in Palm Beach Shores. We were there at 6:45Am in the morning. While we where in front desk, they told us that they needed a $200 deposit. Aside from that they said we needed to pay for a full tank gasoline worth $32. Because we don't have choice and already paid the online reservation, we did avail the full tank and give the $200 deposit.
After the whole day, we decided to return the car at Advantage in Miami Airport at 7pm and get a new rental car from other company. When we are about to return the car they said that the car has a small damaged in front, a small gap between the bumper and the hood, which is barely unnoticeable. We know that we didn't get into any accident and didn't even use the car that much. That means we didn't even consume half of the gasoline we paid.
They make a note and let my wife sign about the small gap in front the bumper. They said it's just a note that said we've seen their comments. After a few days we received a claim from our insurance stating that we have to pay for the damage. Our insurance said we can't do anything about it since it is already filed. That leaves us no option but to pay of for it.
I've read reviews about Advantage. There are lots of customer complaints against them. They are worst in customer service. The staff are rude. And their claim are hoax and you can't do anything about it because they have direct access to your own insurance once you've used them. Hope this serves us a warning to other people planning to rent a car while traveling or on vacation.
FT. LAUDERDALE AIRPORT, FLORIDA -- We made a reservation to rent a car at Ft. Lauderdale airport last week. We only needed the car to get us to my brother's house and back to the airport. There were 2 cars at the house waiting for us, so we didn't need much. I had reserved a mid-size. When we got to the counter we had to wait for the agent to finish with someone ahead of us. When we got to the counter, he told us he had logged out and the person taking over ran to the restroom. It was late at night and we waited a good 5 minutes for him to return. When he returned, he suggested we upgrade for $10 to an Impala. We said we would upgrade but did not want an Impala.
My dad drove an Impala and had passed away 2 years before that very week, I just didn't want an Impala. At which point, the agent said he did not have a car for us. He said I should have prepaid if I wanted a specific car. I told him I tried to pre-pay but was told it wasn't an option. He called Payless and told us to go upstairs and rent from them. We went upstairs and did rent from Payless and the first car they gave us had a tire problem, so we had to go back to the counter for another car. We had our 2 kids with us and it was late and it took 1 1/2 hours to get a car. The Payless car was fine and we did use it during our stay.
I called Advantage to complain and to be honest they could not have cared less. They said we should have been given an apology coupon and they would have someone contact me and I never heard from them. It is great to have the internet to warn others to avoid Advantage, so they are not at a disadvantage too.