MIAMI, FLORIDA -- FT. LAUDERDALE AIRPORT, FLORIDA -- We made a reservation online to rent a car at Ft. Lauderdale airport last 2nd week of August. We only needed the car to get us to a Hotel in Palm Beach Shores. We were there at 6:45Am in the morning. While we where in front desk, they told us that they needed a $200 deposit. Aside from that they said we needed to pay for a full tank gasoline worth $32. Because we don't have choice and already paid the online reservation, we did avail the full tank and give the $200 deposit.
After the whole day, we decided to return the car at Advantage in Miami Airport at 7pm and get a new rental car from other company. When we are about to return the car they said that the car has a small damaged in front, a small gap between the bumper and the hood, which is barely unnoticeable. We know that we didn't get into any accident and didn't even use the car that much. That means we didn't even consume half of the gasoline we paid.
They make a note and let my wife sign about the small gap in front the bumper. They said it's just a note that said we've seen their comments. After a few days we received a claim from our insurance stating that we have to pay for the damage. Our insurance said we can't do anything about it since it is already filed. That leaves us no option but to pay of for it.
I've read reviews about Advantage. There are lots of customer complaints against them. They are worst in customer service. The staff are rude. And their claim are hoax and you can't do anything about it because they have direct access to your own insurance once you've used them. Hope this serves us a warning to other people planning to rent a car while traveling or on vacation.
FT. LAUDERDALE AIRPORT, FLORIDA -- We made a reservation to rent a car at Ft. Lauderdale airport last week. We only needed the car to get us to my brother's house and back to the airport. There were 2 cars at the house waiting for us, so we didn't need much. I had reserved a mid-size. When we got to the counter we had to wait for the agent to finish with someone ahead of us. When we got to the counter, he told us he had logged out and the person taking over ran to the restroom. It was late at night and we waited a good 5 minutes for him to return. When he returned, he suggested we upgrade for $10 to an Impala. We said we would upgrade but did not want an Impala.
My dad drove an Impala and had passed away 2 years before that very week, I just didn't want an Impala. At which point, the agent said he did not have a car for us. He said I should have prepaid if I wanted a specific car. I told him I tried to pre-pay but was told it wasn't an option. He called Payless and told us to go upstairs and rent from them. We went upstairs and did rent from Payless and the first car they gave us had a tire problem, so we had to go back to the counter for another car. We had our 2 kids with us and it was late and it took 1 1/2 hours to get a car. The Payless car was fine and we did use it during our stay.
I called Advantage to complain and to be honest they could not have cared less. They said we should have been given an apology coupon and they would have someone contact me and I never heard from them. It is great to have the internet to warn others to avoid Advantage, so they are not at a disadvantage too.
DENVER, COLORADO -- DO NOT RENT A CAR FROM ADVANTAGE!!!! I wish there was a negative rating because this company doesn't even deserve one star. First, they never tell you when you make the reservation that you need an extra $200 deposit. I originally made the reservation online which was $32. After arriving at Advantage in Denver, the clerk told me that an additional $200 deposit would need to be taken off this card. Well, because they hadn't given me any warning, I didn't have an extra $200 on that card. After asking if they could put it on a different card, the clerk and supervisor told me they are unable to split charges after you prepay on an online reservation. Umm WHAT?!?!?!?!
Since it was 8:00 pm on a Saturday, and I was 800 miles from home, I had no way to put more money in that account. After sitting in the waiting room for 30 minutes trying to figure something out I went back and asked to be given the number of the public transportation. The clerk told me that I could cancel the reservation and make a new one so that all charges would be on one card. I unfortunately made this decision and got my car.
After returning it and calling the 1-800 number the clerk gave me for the reservation, the agent, who was most likely from India, told me that they couldn't refund my original reservation because I had canceled within the 24 hour period of when the reservation was. WHAT? I ONLY CANCELED BECAUSE YOU COULDN'T CHARGE MY OTHER CARD!!!!! This blew my mind because not only did the clerk tell me this was a foul-proof way, but the agent actually told me I should have read the Terms and Conditions when making the reservation because it was all explained there.
I was livid at this point and demanded to talk with a supervisor who apologized and said that he would forward the issue to corporate and they would call me within 4 business days to discuss the refund. It is now 15 days later and after calling back twice I still have not received any type of refund!!! This is by far the worst car rental company and I would not recommend it to my worst enemy! How can you have such a faulty system that does not allow customers to split the charges and then have employees scam me out of a refund? Not to mention how much the taxes are and everything else they throw on last minute.
LAS VEGAS, NEVADA -- I made a reservation online for car rental for the best price of $181 for 10 days for an economy car. I copied what I thought was the most pertinent information and printed it out, when I should have printed out exactly what Advantage gave me online and in email. When I printed out my own truncated version, I did not realize that I did not put the name, logo or phone number. I realize how dumb that was of me later.
When we got to our destination at McCarran airport in Las Vegas, we took the free shuttle to the rent a cars place. Lo and behold there were several rent a car places, and when I looked at my printout, I didn't have on there which one I was supposed to go to. So I decided to go to Dollar rent a car.
When I arrived at Dollar counter, I asked if my reservation was with them. They said no, but they can accommodate me with an economy car. They said it would be $350 for 10 days. I said "What? The quote I have from this company is $181!" The Dollar representative said "Well $350 is a good price. I can give you a free upgrade if you like." What do I need a free upgrade for? To pay more gas? So I declined. Then I decided to just check my email and found out it was Advantage who sent me my itinerary.
So I went to the Advantage line, and they had quite a lot of customers in line compared to the other places. I waited in line, and was helped by a very professional and helpful lady. She explained everything to me, asked me if I wanted to pay additional $20 up front so that I don't have to refill the tank when I turn it in. I said OK (Plus, paying the $20 extra is cheaper than having to pay for a full tank of gas at the end, and I don't have to have the hassle of worrying about filling the tank).
The Toyota economy car they gave me was beautiful! We had an awesome vacation, beautiful ride, and turning it back in was easy. So the total charge (including the full tank of gas) was about $200 for 10 days rental. I had such a great experience with Advantage from the ease of making reservation, helpfulness and friendliness of employees from checking out to checking in, and the great price! I definitely plan to use Advantage again when I need to rent a car, and I will recommend them to everybody!
SACRAMENTO, CALIFORNIA -- I thought I had fixed my problem with my booking, BOY WAS I WRONG! I had given them the benefit of the doubt, boy was that a wrong thing to do. Now even though they have admitted it was their mistake they refuse to cancel the booking unless I PAY A $50 FEE... "just read the contract"... "that is why you should never pay with us in advance"... "the people in Sacramento will fix it. If not, pick up the car and call us again".... "Don't worry about this, we have noted it in your account. We will try to reimburse you OR credit you on your next rental".... These are all the excuses I have gotten from customer service and customer relation.
What they did not know until after the conversation started was I am recording. Going from the East coast to the West coast, looked for best car rate, ADVANTAGE won by over $90 everywhere! They also offer corporate discounts and VETERANS. Only problem I had is the code that they gave me for vets did not work. Customer service tried and tried, but not able to help. Referred me to location for discount. Called Sacramento Air Port customer that answered, offered me a vehicle for OVER $100 more than the website. Went back to website and booked a car for 6 days at $184 plus tax ($225).
The following day I received an E-mail for corporate (evidently customer service went the extra mile to notify them!) and was supplied with another code, an apology stating that they are in the middle of a computer code change over. I went back and entered the new code. Car price dropped to $162 TOTAL including insurance.
Now all that sound good but be aware that if you, like I, use the prepay system, there is "supposed" to be a $50 refund charge. But because of the growing pains they waved the charge, refunded my credit card and the recharged at the new price. That is service as it should be. I will follow up with a post on my final experience when I pick up the vehicle on July 16, 2013, but so far outstanding!!
CHICAGO, ILLINOIS -- My wife and I flew into Chicago's Midway Airport for the Christmas Holiday. When we searched for rental car companies through various search engines we ended up at Advantage because their prices were lower than any others. We did not go through Advantages website to book the rental but through the airline's site. Advantage was also the only rental car company that did not have a rental kiosk right on the airport property. You had to go outside and wait for their van to pick you up.
We flew out of Providence RI and we had a snowstorm delay that affected our takeoff time so we didn't land into Chicago until 40 minutes past our originally scheduled time. The weather in Chicago was minus -6 degrees with a minus -20 wind chill factor. We had to wait almost an hour for our bags because the baggage handlers could only handle so many flights in the frigid weather.
We went outside with our bags to wait for the van and it never came. I went inside and called their number and was given an automated message to press 1 for a pickup and went back outside. Still no van. Finally one of the other rental car van drivers asked who I was waiting for and when I told him Advantage he told me that they were closed! Closed!? Who closes at 9:30 pm on Christmas weekend.
We tried finding a rental car through any of the other companies but no one had a vehicle. We had to pay $60 to take a cab to our hotel then call my brother the next day and ask him to drive to our hotel and drive us to Advantage by the airport. When we got to Advantage the stony-faced attendant unapologetically told me that I should have checked their hours when I made the reservation. This is the LAST time we will ever use Advantage. The only advantage is that they make you feel like an idiot for using them.
ALBUQUERQUE, NEW MEXICO -- Picked up car in Albuquerque, NM. Clerk stated that no inspection was necessary as car was brand new. Noticed a big ding on driver's door and called it to attendant's attention. When we returned car we were told there was scraping under the right front bumper, not easily visible unless it was pointed out. We stated there was no way it happened while we were in possession. Attendant just looked at us blankly and said "then fill out this form". I requested a phone call from manager. Never happened.
Letter arrives two weeks later in mail with bill for $427.00 in damages. I appealed, wrote letters and spoke with PURCO representative who stated it was our responsibility, even though the car had 1100 miles on it and had been towed up from Florida! I will never rent from them again! If YOU do, inspect the car with a fine tooth comb and camera! I have since read this is a common scam!
ATLANTA, GEORGIA -- I would never recommend Advantage Rental Cars. My experience with their staff in Atlanta was awful. When booking my last trip, I saw that their pricing was significantly lower than several other companies I have rented from before in Atlanta. The desk agent was very quick to get me to sign for upgrades and insurances and then when I questioned her, many of them were unnecessary and overpriced. When we picked up the van, we ended up going thru 3 to get one where the GPS functioned and the van had been cleaned at all.
Even the last one was marginal at best. When we returned the van, the price was over $100 more because they didn't keep the original reservation and said I was late returning the vehicle. I think it was a ploy. When I spoke to the manager to complain, he was rude and acted as if he couldn't care. I had already explained my situation to the desk agent and he walks out like I'm interrupting his time. I think they have the worst customer service out there and hope to help someone else being taken "advantage" of! What started out as a $233 rental ballooned into $597. Stay away!!
FORT LAUDERDALE, FLORIDA -- First off, I made the reservation online. When I got there, he said he could not find it. I showed my email confirmation and he said he did not see it, but what he can do is give me a car at different rates which would be $40.00 more. I said no. I took his business card and said I was going to call their office and he quickly checked the computer and said, "Yes, here is your reservation. Sometimes it takes while to get our system." Also, I have known car rental companies putting a hold on your credit card but these guys actually charge you everything upfront and you will have to wait until they refund you the money, which I was told it can take up to 21 days.
DALLAS, TEXAS -- I made a reservation on July 24 for a mid-sized car to be picked up on August 2 at Dallas Love Field. When I arrived at the Advantage counter, the person told me all he had was a mini van. I told him that I did not really want a mini van. He told me that if I did not take it he would just give it to the next person in line and I would not have a car. He was very rude and condescending. He was a complete jerk.
When I called customer service, the person implied that it was my fault. Why make a reservation if they are not going to honor it. I'm sure Advantage will stay in business without me, but I will never rent from them again and urge other to not do business with them. I went to the only other open rental counter and rented a car for almost double what I had been quoted by Advantage. I did rent from Enterprise and they were absolutely wonderful. They will have my business in the future.