DALLAS, TEXAS -- I made a reservation on July 24 for a mid-sized car to be picked up on August 2 at Dallas Love Field. When I arrived at the Advantage counter, the person told me all he had was a mini van. I told him that I did not really want a mini van. He told me that if I did not take it he would just give it to the next person in line and I would not have a car. He was very rude and condescending. He was a complete jerk.
When I called customer service, the person implied that it was my fault. Why make a reservation if they are not going to honor it. I'm sure Advantage will stay in business without me, but I will never rent from them again and urge other to not do business with them. I went to the only other open rental counter and rented a car for almost double what I had been quoted by Advantage. I did rent from Enterprise and they were absolutely wonderful. They will have my business in the future.
SAN DIEGO AIRPORT, CALIFORNIA -- We will not use Advantage again. Although we pre-ordered and prepaid online, it took us 1 1/4 hours to get our car. The desk agents had wrongly entered the information for the two customers before us and did not know how to correct their mistakes. We waited while they did a lot of talking without much action. Two days after we rented the car, we received a call from an Advantage representative asking what car we were driving. He stated he was trying to figure out the renters of 19 cars rented that particular day!
Our online order stated "all taxes and fees included". It turned out that $20 more in taxes was included in the final bill with a response of "those are the taxes." The car itself, a Dodge Avenger, was fine. Our relatives on vacation with us used Enterprise. None of them had any problems and were processed very timely.
CHARLOTTE, NORTH CAROLINA -- I rented a car from this company on July 2. Shortly thereafter on a drive to Rock Hill (30 miles away), I noticed that the low tire pressure light had come on. It's 9PM and I'm on a highway in a wooded area now having to find a full service station to check the tire and ensure I don't have a blow out (Try finding a full service station at that time). But thank God, I was able after a pretty frustration period of time to get help.
The next day, while in Uptown Charlotte, my light went on again. I went to the gas station and they put in more air, hoping that would be all it took until I returned the car the following morning. The gas station attendant observed that Advantage rents cars in this condition all the time. The next day as I'm returning the car to the airport the light comes on again. I ask the rental employee to note that on my receipt as she told me to speak with the manager, **, about my experience.
The manager was not in, so I relayed my experience to the counter personnel and asked that an adjustment be made to my bill. The next day someone called me back to inform me that they were subtracting $5 from my total bill of $113. What an insult. This rental company is a joke. Do yourself a favor and do not rent any cars from them. If you do, check carefully that the cars are in good condition. They clearly rented me a car that was not in good condition.
DENVER, COLORADO -- DO NOT RENT A CAR FROM ADVANTAGE!!!! I wish there was a negative rating because this company doesn't even deserve one star. First, they never tell you when you make the reservation that you need an extra $200 deposit. I originally made the reservation online which was $32. After arriving at Advantage in Denver, the clerk told me that an additional $200 deposit would need to be taken off this card. Well, because they hadn't given me any warning, I didn't have an extra $200 on that card. After asking if they could put it on a different card, the clerk and supervisor told me they are unable to split charges after you prepay on an online reservation. Umm WHAT?!?!?!?!
Since it was 8:00 pm on a Saturday, and I was 800 miles from home, I had no way to put more money in that account. After sitting in the waiting room for 30 minutes trying to figure something out I went back and asked to be given the number of the public transportation. The clerk told me that I could cancel the reservation and make a new one so that all charges would be on one card. I unfortunately made this decision and got my car.
After returning it and calling the 1-800 number the clerk gave me for the reservation, the agent, who was most likely from India, told me that they couldn't refund my original reservation because I had canceled within the 24 hour period of when the reservation was. WHAT? I ONLY CANCELED BECAUSE YOU COULDN'T CHARGE MY OTHER CARD!!!!! This blew my mind because not only did the clerk tell me this was a foul-proof way, but the agent actually told me I should have read the Terms and Conditions when making the reservation because it was all explained there.
I was livid at this point and demanded to talk with a supervisor who apologized and said that he would forward the issue to corporate and they would call me within 4 business days to discuss the refund. It is now 15 days later and after calling back twice I still have not received any type of refund!!! This is by far the worst car rental company and I would not recommend it to my worst enemy! How can you have such a faulty system that does not allow customers to split the charges and then have employees scam me out of a refund? Not to mention how much the taxes are and everything else they throw on last minute.
LAS VEGAS, NEVADA -- I made a reservation online for car rental for the best price of $181 for 10 days for an economy car. I copied what I thought was the most pertinent information and printed it out, when I should have printed out exactly what Advantage gave me online and in email. When I printed out my own truncated version, I did not realize that I did not put the name, logo or phone number. I realize how dumb that was of me later.
When we got to our destination at McCarran airport in Las Vegas, we took the free shuttle to the rent a cars place. Lo and behold there were several rent a car places, and when I looked at my printout, I didn't have on there which one I was supposed to go to. So I decided to go to Dollar rent a car.
When I arrived at Dollar counter, I asked if my reservation was with them. They said no, but they can accommodate me with an economy car. They said it would be $350 for 10 days. I said "What? The quote I have from this company is $181!" The Dollar representative said "Well $350 is a good price. I can give you a free upgrade if you like." What do I need a free upgrade for? To pay more gas? So I declined. Then I decided to just check my email and found out it was Advantage who sent me my itinerary.
So I went to the Advantage line, and they had quite a lot of customers in line compared to the other places. I waited in line, and was helped by a very professional and helpful lady. She explained everything to me, asked me if I wanted to pay additional $20 up front so that I don't have to refill the tank when I turn it in. I said OK (Plus, paying the $20 extra is cheaper than having to pay for a full tank of gas at the end, and I don't have to have the hassle of worrying about filling the tank).
The Toyota economy car they gave me was beautiful! We had an awesome vacation, beautiful ride, and turning it back in was easy. So the total charge (including the full tank of gas) was about $200 for 10 days rental. I had such a great experience with Advantage from the ease of making reservation, helpfulness and friendliness of employees from checking out to checking in, and the great price! I definitely plan to use Advantage again when I need to rent a car, and I will recommend them to everybody!
DALLAS, TEXAS -- Amazingly disappointing experience - Have been a long time renter and this was the first time to see such an absurd scam to rip off the poor customers - BEWARE OF ADVANTAGE CAR RENTAL (Specially if you're smart enough to shop around and use search engines for best rates).
As always, we used CarRentals.com for best rates for a 3-day trip to Dallas, and Advantage came out with a $90 rate to pick up at 10 am on Nov 15 and drop by 5 pm on Nov 17. Our flight was departing around 3 pm, but we always rent for a few extra hours to avoid any possible late fees due to delay, etc. Anyway, we dropped the car with full tank and everything around 1 pm and were shocked to see that they are charging us for more than $120!!!
The reason: "YOU RETURNED THE CAR EARLY!" (like 4 hours early!!) and they charged us based on a totally different rate schedule (2 days plus 1 hour extra at an outrageously high rate) and came up with the $120 figure. When we complained to the so-called "manager" (which of course was very rude and even tried to grab and destroy our initial receipt showing the estimated $90 cost with our pick-up and drop-off times), he said that basically that's what they do and there is no thing we could do.
I asked him that the receipt says the car should be dropped "by 5" not "at 5" and hence, we were being charged extra. He said that it should be "At 5", and when I asked him to define how soon is considered "early" for them to use it as a pretext to rip off the customers, he refused to explain. I guess even if we were to return the car at "4:59", they were going to consider it "early" since it wasn't 5 sharp!!
Very disappointed. Surely the last time I do business with them and will advise everyone against doing business with them too. Just beware of the prices they claim to lure the customers to their business and away from other car rentals. Then, when you have made the grave mistake of getting into their trap, they will charge you way more than what they initially claimed as bait and much more than others. Just beware!!
SALT LAKE CITY, UTAH -- I made a reservation for an economy car with Advantage for my trip with my oldest son to Salt Lake City (We were going to Zion and Bryce Canyon and so were going to do a lot of travelling and I wanted to economize on gasoline). I received a confirmed reservation with Advantage for an economy car when I arrived in SLC on May 23rd at 1:30 pm. I was told summarily and quite coldly that only SUVs or vans were available. I could have one of those at the same price, but nothing in between. This, friends, is a classic bait-and-switch maneuver and one that doesn't bode well for any company wanting to continue doing business.
SUVs and vans are notorious gas-guzzlers and I was planning to travel many hundreds of miles. Worse, though, was that Advantage's "contract" was what they wanted it to be when they wanted it. The stone-faced, unfriendly, and very unhelpful clerk-attendant told me that I would have to accept an SUV, a van, or nothing. He was not in any way constructive, sympathetic, or even human (I might almost say he was instructed by management to employ this shoddy tactic).
I wanted nothing more to do with them: the principle of the thing really bothered me and I was irate. I cancelled that reservation and made another with another car rental agency on the spot. When I went out to the garage, I looked around at what Advantage had, and they had plenty of economy and compact cars. So much for their credibility and good faith.
Not only did Advantage lose a customer for the day - as I say, I gave business immediately to another company on the basis of that treatment - but forever. I don't honor companies that do such shoddy, unprincipled, unethical and, in fact, quite a bit less than what I expect of an American company. Indeed, I have rented many cars, but have never ever been treated this badly. Advantage is the WORST car rental company I have EVER dealt with from top to bottom. DON'T DO BUSINESS WITH THEM. YOU'LL REGRET IT.
CHICAGO, ILLINOIS -- My wife and I flew into Chicago's Midway Airport for the Christmas Holiday. When we searched for rental car companies through various search engines we ended up at Advantage because their prices were lower than any others. We did not go through Advantages website to book the rental but through the airline's site. Advantage was also the only rental car company that did not have a rental kiosk right on the airport property. You had to go outside and wait for their van to pick you up.
We flew out of Providence RI and we had a snowstorm delay that affected our takeoff time so we didn't land into Chicago until 40 minutes past our originally scheduled time. The weather in Chicago was minus -6 degrees with a minus -20 wind chill factor. We had to wait almost an hour for our bags because the baggage handlers could only handle so many flights in the frigid weather.
We went outside with our bags to wait for the van and it never came. I went inside and called their number and was given an automated message to press 1 for a pickup and went back outside. Still no van. Finally one of the other rental car van drivers asked who I was waiting for and when I told him Advantage he told me that they were closed! Closed!? Who closes at 9:30 pm on Christmas weekend.
We tried finding a rental car through any of the other companies but no one had a vehicle. We had to pay $60 to take a cab to our hotel then call my brother the next day and ask him to drive to our hotel and drive us to Advantage by the airport. When we got to Advantage the stony-faced attendant unapologetically told me that I should have checked their hours when I made the reservation. This is the LAST time we will ever use Advantage. The only advantage is that they make you feel like an idiot for using them.
CHARLOTTE, NORTH CAROLINA -- On 01/13/12 we rented a car from Advantage in Charlotte, NC. Had reserved online but when we arrived they tried to charge more than the reservation quote. I insisted that we would pay the reserved costs and was given an upgrade and the correct price. We returned the car on 01/15/012 with 33 miles put on. We had our inspection done and was given the receipt. About 6 wks later we received a call stating that there was damaged done all along the right side and the entire right panels had to be replaced.
When we said we had been checked at the time of return and there was no damage, the person thanked us and hung up. In May of 2012 we received a packet in the mail with colored picture, reports and paperwork stating there was a claim for damage of $807 that needed paying immediately. Also in the packet was an incident report that had hand written on the bottom "did not want to sign damage report". THIS WAS A BLATANT LIE. No such thing happened.
After reading the paperwork and looking at the pictures of the odometer, I noticed that the odometer had 35 more miles than when we returned the car. After pointing this out to the person in the claims dept, I was told that they must have needed the car so rented it out before having the repairs made. Lo and behold, after I produced my Advantage check-out slip (car returned-no damage) the claimed was closed! I just wonder how many more people does this happen to??? Needless to say, we will never use Advantage again.
1030 W MANCHESTER BLVD, INGLEWOOD, CALIFORNIA -- There's a reason this company is the cheapest. Rented a car for three days at LAX over the weekend. Despite the car being reserved several days in advance, the car was not ready. Like many others here, it took an hour to get our car and the shuttle took a VERY long time to pick us up from LAX. The car was FILTHY and had to be returned TWICE just to clean the windows. After the first time out, I noticed a "clicking" sound from one of the tires and was told it was probably a rock. It was too dark to see so we continued to our hotel.
The next morning we awoke to find the left rear tire flat with a large screw in it (the source of the mysterious clicking). I tried calling their road service and waited for 30 minutes in the queue with no answer. I called the office and was told that the flat tire was MY problem! In the end I had to have the rental car towed to a tire shop and have the tire plugged at MY EXPENSE! No offer of restitution was made by Advantage. STAY FAR AWAY FROM THESE GUYS!