Advantage Car Rental - Page 2

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1.4 out of 5, based on 14 ratings and
35 reviews & complaints.

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Very Incompetent Staff, Undisclosed Extra Fees
Posted by on
Rating: 1/51
SAN DIEGO AIRPORT, CALIFORNIA -- We will not use Advantage again. Although we preordered and prepaid on-line, it took us 1 1/4 hours to get our car. The desk agents had wrongly entered the information for the two customers before us and did not know how to correct their mistakes. We waited while they did a lot of talking without much action. Two days after we rented the car, we received a call from an Advantage representative asking what car we were driving. He stated he was trying to figure out the renters of 19 cars rented that particular day! Our on-line order stated all taxes and fees included. It turned out that $20 more in taxes was included in the final bill with a response of "those are the taxes."

The car itself, a Dodge Avenger, was fine. Our relatives on vacation with us used Enterprise. None of them had any problems and were processed very timely.
     
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Rental Car Not in Good Condition
Posted by on
Rating: 1/51
CHARLOTTE, NORTH CAROLINA -- I rented a car from this company on July 2. Shortly thereafter on a drive to Rock Hill (30 miles away), I noticed that the low tire pressure light had come on. It's 9PM and I'm on a highway in a wooded area now having to find a full service station to check the tire and insure I don't have a blow out. (Try finding a full service station at that time). But thank God, I was able after a pretty frustration period of time to get help.

The next day, while in Uptown Charlotte, I light went on again. I went to the gas station and they put in more air, hoping that would be all it took until I returned the car the following morning. The gas station attendant observed that Advantage rents cars in this condition all the time.

The next day as I'm returning the car to the airport the light comes on again. I ask the rental employee to note that on my receipt as she told me to speak with the manager, Larry [snip], about my experience.

The manager was not in, so I relayed my experience to the counter personnel and asked that an adjustment be made to my bill. The next day someone called me back to inform me that they were subtracting $5 from my total bill of $113. What an insult. This rental company is a joke.

Do yourself a favor and do not rent any cars from them. If you do, check carefully that the cars are in good condition. They clearly rented me a car that was not in good condition.
     
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Deceptive Marketing & Dishonest Dealings
Posted by on
Rating: 1/51
TAMPA, FLORIDA -- We booked a weekly rental in Tampa, Florida. We thought we were getting a decent weekly rate and knew estimated taxes and additional drivers would be extra which didn't bother us. We were surprised to learn upon arrival a $ 200 deposit that was not included in our booking terms. Having to leave our luggage outside because of stairs and having no one offer to assist us to bring it in, only one of us could pick up the reservation while other watched our things. I made an effort to run in quickly and make sure we were not taking the insurance or fuel options.

All of this discussion clearly heard by the agent. We eventually got the car and went on our way. Later in the trip and seeing a $600 charge for what was supposed to be no more than $200 caught my attention. When calling the car rental place 2 times I got voice mail. Waited to return car to question and charges and was told we had the insurance at $20 a day. I asked to have this reversed and same agent said to late.

When calling the manager a few days after returning he explained nothing they could do even though his employee made the mistake. Very disappointing customer service and I would never recommend doing business with them for their deceitful marketing practices and dishonest employees.
     
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Jeff on 2013-06-20:
This is a common practice in the rental business. A lot of agents will try to "sneak" the insurance into your bill, and hope you don't notice....they make BIG money off their overpriced insurance....sometimes costing more than the rental of the car......as far as the deposit, almost all rental car companys charge a deposit for the car. That's common practice.
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Beware Of Advantage Car Rental! Big Mistake
Posted by on
Rating: 1/51
SALT LAKE CITY, UTAH -- Road trip turned bad! We had a van that luckily we noticed the tires, yes tires that were through the belt. We called the customer service and that went over like a lead balloon. I talked to Ley and he said we will drive a replacement vehicle to you or you drive it into Salt Lake City, we were 200 miles from Salt Lake City and the tires were through the belt he insisted these were the only two options we had. I said we have 5 kids under the age of 12 and two diabetics we cannot stay here for 3 hours on the side of the road and I refuse to risk our lives and drive it with these tires.

Ley said we have to be the ones to do the repairs so we can't have the tires fixed on the road sorry, "either wait for a vehicle or risk your life". After demanding to speak to management for over an hour on the side of the road I was able to speak with the G M In MS and he had to pay for the tires to be replaced with his own credit card! In the morning when we drop off the car this delivery will not be a friendly one!
     
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trmn8r on 2013-05-28:
I can see why they offered the two alternatives that they did, but it is great that they agreed to go beyond that and pay to have the tires replaced. Kudos to the manager.

The shame here is that their procedures are so faulty that they rented a vehicle in this condition - that location should receive a black eye from corporate. Good luck.
Marcia Silva on 2013-06-22:
Hit by deer in the middle of the road, day before due date. Advantage refused to pick us up or send another car. Let us stranded in the middle of nowhere, despite my injuries. My husband was 5 hours on the phone asking for help. Their answer? "Sorry, it is your responsibility.
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Deposit Fee of $200.00 Not Returned
Posted by on
Rating: 1/51
SEATTLE TACOMA AIRPORT, WASHINGTON -- The car rental agency did not return the $200.00 deposit as promised. When given the information from representatives of my bank, the company gave me the runaround. And this is not the way other companies operate. To date, after 11 days, I have yet to receive the 200.00 deposit back.

Larry
     
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trmn8r on 2013-01-31:
Was this a debit card? It could take up to a few weeks to get that back.

One of the advantages of using a credit card is not having to give up your cash for deposits.
leet60 on 2013-01-31:
Having worked for many companies, in which a deposit or credit needed to be returned to a customer's bank account or debit card, I can say that most often the delay is on the part of your bank or card issuer. 3-5 business days is normally the maximium amount of time it takes a company to forward the funds to your bank, a bank, however, will often hold the funds for an additional period before you receive a credit.
CrazyRedHead on 2013-01-31:
I voted this helpful cause I don't rent cars from an airport, but now if I ever do I'll know to use my CC and not my DC.
Gary on 2013-02-11:
I have rented from Advantage before, as they seem to be the most competitive. This time, my receipt states $48.37, but my bill is $248.37. I called their customer service line. The gentleman told me they were associated with Hertz, but as of 1/1/2013, they are not. They now take $200 deposit even with a credit card, and refund in 5 days. This $200 service charge is new, and makes one think twice about using this company. For a couple dollars a day, it seems not to be worth it. I've filed a dispute with my credit card company.
DL on 2013-08-28:
Just got back from a trip to Dallas, TX. Gary was right. They did charge me $200 for deposit even though I used my credit card to pay for the rental. Let's see how long they refund the deposit...
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Advantage Car Rental = Poor Service
Posted by on
Rating: 1/51
DALLAS, TEXAS -- I made the mistake of choosing Advantage Car Rental. They do everything possible to avoid giving you a receipt when your rental is complete, and their website is deliberately deceptive. They are dishonest and make it difficult to find out the most basic information about your rental.
     
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hcordAusTX on 2013-05-05:
Not cool to screw with your customers Advantage! Getting a receipt is impossible with your company. I spent 6 phone calls to your Hobby office getting no where with your service agents. I finally had to call into your call center and request a supervisor, Frank. He finally instructed me to send an email to receipts@advantage.com. Why couldn't your company instruct me to do this from the beginning??? I am business traveler and rent every week. I thought I would give Advantage a try but now understand why your company is third-rate rental company.
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Do Not Rent From Here
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JACKSONVILLE, FLORIDA -- I would not recommend that anyone rent from this company. Three things went wrong with our rental car while we had it and all they did was note our file about it. The thing that topped the cake was our tire pressure light went off and I called in and they said it could be a number of things like the cold weather. The last day we had the car we got a flat tire 160 miles from the rental company. The company was rude to us about it and did not care. They wanted us to us our own AAA to fix, told us there was a spare tire in the trunk and it wasn't. We were 1 hour late returning the car because we had to fix it ourselves with fix a flat and ride slow on the freeway to get back and they still charged us an extra day.
     
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Alain on 2012-01-02:
You may want to file a complaint at http://myfloridalegal.com and also, for good measure, at http://www.ftc.gov/bcp/index.shtml
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Skeptical, but pleasantly surprised.
Posted by on
Advantage was listed substantially lower in price that all other car rental companies when I did a search on Travelocity and a few other sites. I was skeptical since the price was around 40% cheaper and thought there must be a catch. I took a chance and went with Advantage, thinking that I would probably get an older vehicle, poor service, or hidden charges. Surprisingly, there were no surprises. The shuttle came quickly. When we reached the pick-up location, the lines were quite long, but understandable with the low prices. When I got the car, I was pleasantly surprised to get a relatively new (less than 4500 miles) well-equipped Chevy Malibu with XM satellite radio. When I returned the vehicle, I was charged exactly what I was quoted (I had declined all options).

No surprises, pleasant service, a nice new vehicle. Will definitely rent from them again.
     
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Skye on 2011-08-21:
Great review.

Thank you for sharing your positive experience!
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Horrible!
Posted by on
1030 W MANCHESTER BLVD, INGLEWOOD, CALIFORNIA -- There's a reason this company is the cheapest. Rented a car for three days at LAX over the weekend. Despite the car being reserved several days in advance, the car was not ready. Like many others here, it took an hour to get our car and the shuttle took a VERY long time to pick us up from LAX. The car was FILTHY and had to be returned TWICE just to clean the windows. After the first time out, I noticed a "clicking" sound from one of the tires and was told it was probably a rock. It was too dark to see so we continued to our hotel. The next morning we awoke to find the left rear tire flat with a large screw in it (the source of the mysterious clicking). I tried caling their road service and waited for 30 minutes in the queue with no answer. I called the office and was told that the flat tire was MY problem! In the end I had to have the rental car towed to a tire shop and have the tire plugged at MY EXPENSE! No offer of restitution was made by Advantage. STAY FAR AWAY FROM THESE GUYS!

     
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Alain on 2011-07-14:
Report this to the California Dept. of Consumer Affairs via dca@dca.ca.gov (specify Dept. of Consumer Affairs) or call 800-952-5210.
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The worst
Posted by on
The worst in customer service and a real bate and switch. They are also Hertz so you will get no solution to the problem every number to solve the problem leads you back to the office you rented from.
Hertz and Advantage don't care about you and your well being
The office I rented from was the Advantage in the Hilton airport hotel in west palm beach you get there and you are stuck to rent from them so they have no office space at the airport so you wait for someone to pick you up
Don't deal with Cheapo.com either
     
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tnchuck100 on 2011-01-05:
Can't be the "worst". Mishy has already reported the worst as being Alamo in Hawaii on 1/3/11.

Could we possibly have a tie?

Seems car rental companies have had a VERY SHARP increase in complaints in the last year.
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