Failure to honor contract
SALT LAKE CITY, UTAH -- I made a reservation for an economy car with Advantage for my trip with my oldest son to Salt Lake City. (We were going to Zion and Bryce Canyon and so were going to do a lot of travelling and I wanted to economize on gasoline.) I received a confirmed reservation with Advantage for an economy car when I arrived in SLC on May 23rd at 1:30 pm. I was told summarily and quite coldly that only SUVs or vans were available. I could have one of those at the same price, but nothing in between. This, friends, is a classic bait-and-switch maneuver and one that doesn't bode well for any company wanting to continue doing business.
SUVs and vans are notorious gas-guzzlers and I was planning to travel many hundreds of miles. Worse, though, was that Advantage's "contract" was what they wanted it to be when they wanted it.
The stone faced, unfriendly, and very unhelpful clerk-attendant told me that I would have to accept an SUV, a van, or nothing. He was not in any way constructive, sympathetic, or even human. (I might almost say he was instructed by management to employ this shoddy tactic.)
I wanted nothing more to do with them: the principle of the thing really bothered me and I was irate. I cancelled that reservation and made another with another car rental agency on the spot. When I went out to the garage, I looked around at what Advantage had, and they had plenty of economy and compact cars. So much for their credibility and good faith.
Not only did Advantage lose a customer for the day - as I say, I gave business immediately to another company on the basis of that treatment - but forever. I don't honor companies that do such shoddy, unprinciple, unethical and, in fact, quite a bit less than what I expect of an American company. Indeed, I have rented many cars, but have never ever been treated this badly. Advantage is the WORST car rental company I have EVER dealt with from top to bottom.
DON'T DO BUSINESS WITH THEM. YOU'LL REGRET IT.