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Advantage Car Rental Consumer Reviews - Page 2

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Scammed Us With False Damage Claim....
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALBUQUERQUE, NEW MEXICO -- Picked up car in Albuquerque, NM. Clerk stated that no inspection was necessary as car was brand new. Noticed a big ding on driver's door and called it to attendant's attention. When we returned car we were told there was scraping under the right front bumper, not easily visible unless it was pointed out. We stated there was no way it happened while we were in possession. Attendant just looked at us blankly and said "then fill out this form". I requested a phone call from manager. Never happened.

Letter arrives two weeks later in mail with bill for $427.00 in damages. I appealed, wrote letters and spoke with PURCO representative who stated it was our responsibility, even though the car had 1100 miles on it and had been towed up from Florida! I will never rent from them again! If YOU do, inspect the car with a fine tooth comb and camera! I have since read this is a common scam!

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Should Be Called Disadvantage
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ATLANTA, GEORGIA -- I would never recommend Advantage Rental Cars. My experience with their staff in Atlanta was awful. When booking my last trip, I saw that their pricing was significantly lower than several other companies I have rented from before in Atlanta. The desk agent was very quick to get me to sign for upgrades and insurances and then when I questioned her, many of them were unnecessary and overpriced. When we picked up the van, we ended up going thru 3 to get one where the GPS functioned and the van had been cleaned at all.

Even the last one was marginal at best. When we returned the van, the price was over $100 more because they didn't keep the original reservation and said I was late returning the vehicle. I think it was a ploy. When I spoke to the manager to complain, he was rude and acted as if he couldn't care. I had already explained my situation to the desk agent and he walks out like I'm interrupting his time. I think they have the worst customer service out there and hope to help someone else being taken "advantage" of! What started out as a $233 rental ballooned into $597. Stay away!!

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The Guy at the Counter Was Crook
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FORT LAUDERDALE, FLORIDA -- First off, I made the reservation online. When I got there, he said he could not find it. I showed my email confirmation and he said he did not see it, but what he can do is give me a car at different rates which would be $40.00 more. I said no. I took his business card and said I was going to call their office and he quickly checked the computer and said, "Yes, here is your reservation. Sometimes it takes while to get our system." Also, I have known car rental companies putting a hold on your credit card but these guys actually charge you everything upfront and you will have to wait until they refund you the money, which I was told it can take up to 21 days.

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Illegal
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORLANDO, FLORIDA -- After being ripped off by these people you should never rent a car from them. They lie to you give you a false receipt. And charge you more after you drop your car off. Never do they tell you that there is a charge for what you are doing and when you call to complain all they say is you signed the agreement. I asked what my end charge would be. And was told an amount that was $100 less than what showed up on my bill. This company is a ripoff and cannot be trusted, I have no idea how they are allowed to do business.

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Scamming customers
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS VEGAS, NEVADA -- I rented a car from Advantage and received an email with the price of $273.50. When I returned home I had an email from them stating they charged me $481.11. When I called customer service, they said the extra charge was for road side assistance and insurance. I told them I didn't request any of these services. When I picked up the car, they asked me if I wanted the insurance and I told them, no, I had insurance. Customer service offered to give me 50% off and take off the road side. I said no, I want a full refund. They gave me a claim number and said someone would get back to me. From reading many reviews, it looks like this happens a lot. It also looks like they don't get back to you. I'm not letting this go.I'll go to corporate, I'll go to the attorney general Aaron Ford of Nevada, I'll go to KTNV news in Vegas. This is Theft and fraud. I don't know how they're still in business.

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$120.00 dollar in tolls in 2 days REALLY?
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHARLOTTE, NORTH CAROLINA -- I recently rented a car in Charlotte, North Carolina for two days. I rented from Advantage because it was one of the least expensive. I thought I'd give it a try. First, even though I checked out the car and marked all the scratches and dent on my rental agreement when I returned the car I was questioned about the scratch. Next, about three weeks after renting the car I received another charge on my credit card for $120.00. When I called Advantage to inquire what it was for; they said tolls. I said I didn't believe I ever went through any tolls or used the toll road and I asked them to send me proof that if was the car I had rented and on the dates while I had it. They told me they couldn't provide me with that. I'd have to call the state or highway department. I was only there 2 days. How could it be $120.00 I never left the Charlotte area. No Answer!! I am disputing the charges through my credit card company, but I will never use Advantage again. Word to the wise; you get what you pay for. Very poor company; it that is how they do business and make their money. It's SAD!!

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Bait and Switch Scam!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DENVER, COLORADO -- I am travel for work and am experienced in car rental. I was attending a family reunion in Denver and rented an SUV through Priceline for an excellent price from Advantage at the airport. After waiting with 2 grandparents in their 80's and 2 children in line to get my car for over an hour, I was talked into a much larger and more expensive SUV. We were all exhausted and wanted to get on our way for our 4 hour drive after leaving Denver. The agent convinced us to upgrade further for a special that allowed us to return the car without filling up with gas and paying only pump price. That seemed unusual but desirable.

The SUV was very nice and we were happy at first but realized we had no way of checking the fairness of the price because we had already invest an hour of time in line and now had no access to a computer or time. When the car was returned by my daughter she was charged $8.99 per gallon for gas to the tune of $261.51. I appealed this and was told I would hear back in 48 hours. That was 3 weeks ago and I have never heard back from Advantage. This place is a total scam operation. Stay away. There are many other choices at the Denver airport.

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Do Not Rent From Advantage !
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS VEGAS, NEBRASKA -- Did not want the OPTION of CDW. The clerk at the Las Vegas airport agency said that it was a state requirement and basically threatened that we HAD to take it. My daughter and I both questioned this several times and clerk repeatedly said it was REQUIRED and to just sign here. Talk about pressure. If it was truly an OPTION than it wouldn't have been a Nevada state requirement. Had proof of our insurance that we were covered under our current policy and did not want what girl said we had to have. The employee LIED and misrepresented the facts. This location is disreputable in their dealings to generate revenue. They charged us over $120 due to their 'fast talking'. They also stated that they were located AT the terminal. Not true. Had to take a shuttle to get to their location.

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Unsafe Car, Ridiculous Cleaning Charge
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOUSTIN, TEXAS -- Will never rent from them again. Unsafe vehicle with unsafe tires. It rained three out of the four rental days which resulted in hydroplaning and mud from our shoes on the floors. No floor mats. They (without permission) charged us $100 plus tax for cleaning. Had there been floor mats, cleaning would have been a breeze. If we had gone to the beach and brought sand into the car, would there also been a cleaning charge? 5 calls and hours on the phone, asking for supervisors and being told no one was available or that they would give us the same answer. Mud on the floor is normal wear. Extra cleaning charge for that is "**" So, like I said will NEVER rent from them again.

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Dealing With Crooks
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHICAGO -- I normally use Enterprise; but when I booked my airline ticket through JustFly.com, they offered what seemed like a great rate for just over a week - just over $500. BEWARE! My final charge exceeded $1,000. They have sneaky charges, a signing mechanism that use acronyms that are misleading, and don't allow you to see the full details (and when asked, say "it's just the basic contract - it's not an extra", up-selling nonstop from the moment you walk in the door, and only after you've signed a mysteriously small space that doesn't reflect the actual document are you provided the entire contract to read. And when questioned about charges that are more than twice the original contract, lied to about a "refund" that will be applied when the car is returned.

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Advantage Car Rental Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 52 ratings and
73 reviews & complaints.
Contact Information:
Advantage Car Rental
25 Brae Boulevard
Park Ridge, NJ 07656-0713
1-800-777-5500 (ph)
www.advantage.com
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