FORT LAUDERDALE, FLORIDA -- First off, I made the reservation online. When I got there, he said he could not find it. I showed my email confirmation and he said he did not see it, but what he can do is give me a car at different rates which would be $40.00 more. I said no. I took his business card and said I was going to call their office and he quickly checked the computer and said, "Yes, here is your reservation. Sometimes it takes while to get our system." Also, I have known car rental companies putting a hold on your credit card but these guys actually charge you everything upfront and you will have to wait until they refund you the money, which I was told it can take up to 21 days.
DALLAS, TEXAS -- I made a reservation on July 24 for a mid-sized car to be picked up on August 2 at Dallas Love Field. When I arrived at the Advantage counter, the person told me all he had was a mini van. I told him that I did not really want a mini van. He told me that if I did not take it he would just give it to the next person in line and I would not have a car. He was very rude and condescending. He was a complete jerk.
When I called customer service, the person implied that it was my fault. Why make a reservation if they are not going to honor it. I'm sure Advantage will stay in business without me, but I will never rent from them again and urge other to not do business with them. I went to the only other open rental counter and rented a car for almost double what I had been quoted by Advantage. I did rent from Enterprise and they were absolutely wonderful. They will have my business in the future.
SAN DIEGO AIRPORT, CALIFORNIA -- We will not use Advantage again. Although we pre-ordered and prepaid online, it took us 1 1/4 hours to get our car. The desk agents had wrongly entered the information for the two customers before us and did not know how to correct their mistakes. We waited while they did a lot of talking without much action. Two days after we rented the car, we received a call from an Advantage representative asking what car we were driving. He stated he was trying to figure out the renters of 19 cars rented that particular day!
Our online order stated "all taxes and fees included". It turned out that $20 more in taxes was included in the final bill with a response of "those are the taxes." The car itself, a Dodge Avenger, was fine. Our relatives on vacation with us used Enterprise. None of them had any problems and were processed very timely.
CHARLOTTE, NORTH CAROLINA -- I rented a car from this company on July 2. Shortly thereafter on a drive to Rock Hill (30 miles away), I noticed that the low tire pressure light had come on. It's 9PM and I'm on a highway in a wooded area now having to find a full service station to check the tire and insure I don't have a blow out (Try finding a full service station at that time). But thank God, I was able after a pretty frustration period of time to get help.
The next day, while in Uptown Charlotte, my light went on again. I went to the gas station and they put in more air, hoping that would be all it took until I returned the car the following morning. The gas station attendant observed that Advantage rents cars in this condition all the time. The next day as I'm returning the car to the airport the light comes on again. I ask the rental employee to note that on my receipt as she told me to speak with the manager, **, about my experience.
The manager was not in, so I relayed my experience to the counter personnel and asked that an adjustment be made to my bill. The next day someone called me back to inform me that they were subtracting $5 from my total bill of $113. What an insult. This rental company is a joke. Do yourself a favor and do not rent any cars from them. If you do, check carefully that the cars are in good condition. They clearly rented me a car that was not in good condition.
TAMPA, FLORIDA -- We booked a weekly rental in Tampa, Florida. We thought we were getting a decent weekly rate and knew estimated taxes and additional drivers would be extra which didn't bother us. We were surprised to learn upon arrival a $200 deposit that was not included in our booking terms. Having to leave our luggage outside because of stairs and having no one offer to assist us to bring it in, only one of us could pick up the reservation while other watched our things. I made an effort to run in quickly and make sure we were not taking the insurance or fuel options.
All of this discussion clearly heard by the agent. We eventually got the car and went on our way. Later in the trip and seeing a $600 charge for what was supposed to be no more than $200 caught my attention. When calling the car rental place 2 times I got voice mail. Waited to return car to question any charges and was told we had the insurance at $20 a day. I asked to have this reversed and same agent said "too late".
When calling the manager a few days after returning, he explained nothing they could do even though his employee made the mistake. Very disappointing customer service and I would never recommend doing business with them for their deceitful marketing practices and dishonest employees.
SALT LAKE CITY, UTAH -- Road trip turned bad! We had a van that luckily we noticed the tires, yes tires, that were through the belt. We called the customer service and that went over like a lead balloon. I talked to ** and he said "We will drive a replacement vehicle to you or you drive it into Salt Lake City". We were 200 miles from Salt Lake City and the tires were through the belt. He insisted these were the only two options we had. I said we have 5 kids under the age of 12 and two diabetics, we cannot stay here for 3 hours on the side of the road, and I refuse to risk our lives and drive it with these tires.
** said "We have to be the ones to do the repairs so we can't have the tires fixed on the road, sorry. Either wait for a vehicle or risk your life". After demanding to speak to management for over an hour on the side of the road, I was able to speak with the GM In MS and he had to pay for the tires to be replaced with his own credit card! In the morning when we drop off the car, this delivery will not be a friendly one!
SEATTLE TACOMA AIRPORT, WASHINGTON -- The car rental agency did not return the $200.00 deposit as promised. When given the information from representatives of my bank, the company gave me the runaround. And this is not the way other companies operate. To date, after 11 days, I have yet to receive the 200.00 deposit back.
DALLAS, TEXAS -- I made the mistake of choosing Advantage Car Rental. They do everything possible to avoid giving you a receipt when your rental is complete, and their website is deliberately deceptive. They are dishonest and make it difficult to find out the most basic information about your rental.
SALT LAKE CITY, UTAH -- I made a reservation for an economy car with Advantage for my trip with my oldest son to Salt Lake City (We were going to Zion and Bryce Canyon and so were going to do a lot of travelling and I wanted to economize on gasoline). I received a confirmed reservation with Advantage for an economy car when I arrived in SLC on May 23rd at 1:30 pm. I was told summarily and quite coldly that only SUVs or vans were available. I could have one of those at the same price, but nothing in between. This, friends, is a classic bait-and-switch maneuver and one that doesn't bode well for any company wanting to continue doing business.
SUVs and vans are notorious gas-guzzlers and I was planning to travel many hundreds of miles. Worse, though, was that Advantage's "contract" was what they wanted it to be when they wanted it. The stone-faced, unfriendly, and very unhelpful clerk-attendant told me that I would have to accept an SUV, a van, or nothing. He was not in any way constructive, sympathetic, or even human (I might almost say he was instructed by management to employ this shoddy tactic).
I wanted nothing more to do with them: the principle of the thing really bothered me and I was irate. I cancelled that reservation and made another with another car rental agency on the spot. When I went out to the garage, I looked around at what Advantage had, and they had plenty of economy and compact cars. So much for their credibility and good faith.
Not only did Advantage lose a customer for the day - as I say, I gave business immediately to another company on the basis of that treatment - but forever. I don't honor companies that do such shoddy, unprincipled, unethical and, in fact, quite a bit less than what I expect of an American company. Indeed, I have rented many cars, but have never ever been treated this badly. Advantage is the WORST car rental company I have EVER dealt with from top to bottom. DON'T DO BUSINESS WITH THEM. YOU'LL REGRET IT.
JACKSONVILLE, FLORIDA -- I would not recommend that anyone rent from this company. Three things went wrong with our rental car while we had it and all they did was note our file about it. The thing that topped the cake was our tire pressure light went off and I called in and they said it could be a number of things like the cold weather. The last day we had the car we got a flat tire 160 miles from the rental company.
The company was rude to us about it and did not care. They wanted us to use our own AAA to fix. Told us there was a spare tire in the trunk and it wasn't. We were 1 hour late returning the car because we had to fix it ourselves with fix a flat and ride slow on the freeway to get back and they still charged us an extra day.