On December 26, 2008, I landed on Maui Island, holding a print out of my car reservation with Advantage, which I had booked on Hawaiian Airline website a few weeks before. But Advantage booth was closed and there is only a Customer Support phone number written on the window. No one answered my call and the next door Car Rental company, Enterprise, offered $250 a day. As it was the only one still having cars available, I had no choice but swallow the rip-off. I thought this kind of things only happen in countries like China.
8 Replies - Latest reply on 12/09/2010Add reply
WHAT A IRRESPONSIBLE COMPANY ADVANTAGE IS! WHAT A RIP-OFF ENTERPRISE-MAUI IS!
I want to go after this ordeal. Any suggestions?
Closing before your flight landed
CHICAGO, ILLINOIS -- My wife and I flew into Chicago's Midway Airport for the Christmas Holiday. When we searched for rental car companies through various search engines we ended up at Advantage because their prices were ... read full review3 Replies - Latest reply on 01/18/2009
After posting the review below, I did hear back from Advantage. They credited me for the extra day and for the gas charges! So I feel much better about them, hopefully they will do a little extra customer ... read full review1 Replies - Latest reply on 11/08/2008
DENVER, COLORADO -- Never rent from this company. They use deceptive marketing and selling practices, and will charge you for everything extra that they can, even when you have explicitly said you don't want the various little add-ons they attempt to push on you to increase the fee. Their cars are cheap and poorly maintained as well. So, while they might seem to have cheaper prices, in the end you'll end up paying more, get horrible customer service, and be stuck with a well-used car.
Better to go with Hertz and Avis and pay a bit more for something reliable, and a company that does not cheat you.
ALBUQUERQUE, NEW MEXICO -- On a recent trip to New Mexico, Utah and Colorado I rented from Advantage, because of the slight savings it offered compared with the major, national rental companies. The wait at the Albuquerque counter was almost an hour, for that one agent on duty (There were about a dozen people behind me waiting too). I had significant mechanical problems with my car several hundred miles from any of Advantage's offices. Neither the original rental office in Albuquerque nor the national help line offered much assistance. It was as if they had never dealt with a problem such as mine before. I spent almost an entire day trying to resolve my difficulty.
This was an unusual circumstance with an almost new rental car. Still, WHEN YOU RENT FROM ADVANTAGE YOU DO IT AT YOUR OWN RISK. This company is totally unprepared for rental problems of any sort and has TERRIBLE CUSTOMER SERVICE. I plan to stick to the major, national rental companies in the future.
LAS VEGAS, NEVADA -- Do not use Advangage, Fox, or Ace rental car - you will be sorry! They will double or triple bill you if you do not pick up and return your car within 29 MINUTES of your "estimated time" when you make your online reservation. They DO NOT warn you of this... they want to steal your money. And if you try to complain, they give you the run around and rude service. They even gave me a fake number to call from home (she wrote it down and I got an apartment complex when I called)! After much follow up (which most people wouldn't do - and they know this) I got part of my stolen money refunded. But, I will NEVER use them again, and I've made sure that all my friends and family know not to also!Add reply
DENVER, COLORADO -- I used Advantage car rental for the first and last time at Denver airport. I waited inline for 40 minutes to get to the counter. I had to sign 3 different receipts and initial 9 different places on the three receipts. I was frustrated at the wait time and allowed myself to be talked into the pre-pay for gas that was going to save me money. I was only in Denver two days and basically drove from the airport to the hotel and back to the airport. I brought the car back over ¾ full. Thanks for looking out for me Advantage. My $118.00 online conformation estimate ended up costing $253.86.
1 Replies - Latest reply on 09/29/2008Add reply
Come on guys… you rent cars, that’s all you do, and you suck at it!
LAS VEGAS, NEVADA -- We booked a car through the Advantage web site and paid extra to reserve a Dodge Charger. Guess what? They don't have a Charger when you come to claim it. Instead you can get a Toyota Camry... Yeah, that is almost just as much fun to drive...Not!
1 Replies - Latest reply on 11/19/2007Add reply
If you have seen the Hertz commercials, where they make fun of the competition, this is the company they're making fun off! Steer clear of these liars!
Oh, and watch out! While you're fuming over the bait and switch, they will stick on an extra $300 insurance you don't need.
Beware of their online
DALLAS, TEXAS -- Amazingly disappointing experience - Have been a long time renter and this was the first time to see such an absurd scam to rip off the poor customers - BEWARE OF ADVANTAGE CAR RENTAL (Specially if you're ... read full review7 Replies - Latest reply on 02/25/2014
TORONTO -- Do NOT ever rent a car from Autowise, an affiliate of Advantage car rental in Canada. I was quoted a price of $274 and ended up paying close to $500. Autowise slaps a mandatory $8.95 mandatory insurance liability charge for everyday of your rental. This is not explained when you rent the car even though you sign a waiver saying you do not want insurance and they assure you that you do not have insurance. On returning the car, they say that you had waived collision insurance but not the mandatory liability insurance that the company requires.
2 Replies - Latest reply on 07/10/2007Add reply
It's a scam and all the customers who came in to return their cars were shocked and upset at having to pay this hidden cost.
Failure to honor contract
SALT LAKE CITY, UTAH -- I made a reservation for an economy car with Advantage for my trip with my oldest son to Salt Lake City. (We were going to Zion and Bryce Canyon and so were going to do a lot of travelling and I wanted ... read full review7 Replies - Latest reply on 04/27/2008
Worst experience I've had in 20 years of travel and as a part of the travel industry.
1 Replies - Latest reply on 03/12/2007Add reply
Cars are terrible, mine broke down after a 40-mile drive, had to leave the car, spent several hours on hold and talking to several people trying to resolve.
Customer service and follow-through is atrocious