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Advantage Car Rental - Page 2

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33 Reviews & Complaints

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Deceptive Marketing & Dishonest Dealings
Posted by Ckchapp on 06/20/2013
TAMPA, FLORIDA -- We booked a weekly rental in Tampa, Florida. We thought we were getting a decent weekly rate and knew estimated taxes and additional drivers would be extra which didn't bother us. We were surprised to learn upon arrival a $ 200 deposit that was not included in our booking terms. Having to leave our luggage outside because of stairs and having no one offer to assist us to bring it in, only one of us could pick up the reservation while other watched our things. I made an effort to run in quickly and make sure we were not taking the insurance or fuel options.

All of this discussion clearly heard by the agent. We eventually got the car and went on our way. Later in the trip and seeing a $600 charge for what was suppose to be no more than $200 caught my attention. When calling the car rental place 2 times I got voice mail. Waited to return car to question and charges and was told we had the insurance at $20 a day. I asked to have this reversed and same agent said to late.

When calling the manager a few days after returning he explained nothing they could do even though his employee made the mistake. Very disappointing customer service and I would never recommend doing business with them for their deceitful marketing practices and dishonest employees.

     
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Posted by Jeff on 2013-06-20:
This is a common practice in the rental business. A lot of agents will try to "sneak" the insurance into your bill, and hope you dont notice....they make BIG money off their overpriced insurance....sometimes costing more than the rental of the car......as far as the deposit, almost all rental car companys charge a deposit for the car. Thats common practice.
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Minor Booking Problem Fixed Fast! WRONG UPDATE
Posted by No1chef99david on 06/19/2013
SACRAMENTO, CALIFORNIA -- I thought I had fixed my problem with my booking BOY WAS I WRONG! I had given them the benifit of the doubt boy was that a wrong thing to do Now even though they have admitted it was their mistake they refuse to cancle the booking unless I PAY A $50 FEE..."just read the contract" ....."that is why you should never pay with us in advance"..."the people in Sacramento will fix it if not, pick up the car and call us again".... "Don't worry about this we have noted it in your account we will try to reimburse you OR credit you on your next rental"....these are all the excuses I have gotten from customer service and customer relation What they did not know untill after the conseervation started was I am recording.Going from the East coast to the West coast looked for best car rate ADVANTAGE won by over $90 everywhere! They also offer corporate discounts and VETERANS. Only problem I had is the code that they gave me for vets did not work, customer service tried and tried but not able to help referred me to location for discount. Called Sacramento Air Port customer that answered offered me a vehicle for OVER $100 more than the web site. Went back to website and booked a car for 6 days at $184 plus tax ($225).

The following day I received an E-mail for corporate (evidently customer service went the extra mile to notify them!) and was supplied with another code, an apology stating that they are in the middle of a computer code change over. I went back and entered the new code car price dropped to $162 TOTAL including insurance.
Now all that sound good but be aware that if you like I use the prepay system there is "supposed" to be a $50 refund charge but because of the growing pains they waved the charge, refunded my credit card and the re charged at the new price. That is service as it should be. I will follow up with a post on my final experience when I pick up the vehicle on July 16, 2013, but so far outstanding!!
     
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Beware Of Advantage Car Rental! Big Mistake
Posted by Schnabee on 05/28/2013
SALT LAKE CITY, UTAH -- Road trip turned bad! We had a van that luckily we noticed the tires, yes tires that were through the belt. We called the customer service and that went over like a lead balloon. I talked to Ley and he said we will drive a replacement vehicle to you or you drive it into Salt Lake City, we were 200 miles from Salt Lake City and the tires were through the belt he insisted these were the only two options we had. I said we have 5 kids under the age of 12 and two diabetics we cannot stay here for 3 hours on the side of the road and I refuse to risk our lives and drive it with these tires.

Ley said we have to be the ones to do the repairs so we can't have the tires fixed on the road sorry, "either wait for a vehicle or risk your life". After demanding to speak to management for over an hour on the side of the road I was able to speak with the G M In MS and he had to pay for the tires to be replaced with his own credit card! In the morning when we drop off the car this delivery will not be a friendly one!
     
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Posted by trmn8r on 2013-05-28:
I can see why they offered the two alternatives that they did, but it is great that they agreed to go beyond that and pay to have the tires replaced. Kudos to the manager.

The shame here is that their procedures are so faulty that they rented a vehicle in this condition - that location should receive a black eye from corporate. Good luck.
Posted by Marcia Silva on 2013-06-22:
Hit by deer in the middle of the road, day before due date. Advantage refused to pick us up or send another car. Let us stranded in the middle of nowhere, despite my injuries. My husband was 5 hours on the phone asking for help. Their answer? "Sorry, it is your responsibility.
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Advantage Is The Worst Car Rental
Posted by Rebeccadoster1 on 05/21/2013
DENVER, COLORADO -- DO NOT RENT A CAR FROM ADVANTAGE!!!! I wish there was a negative rating because this company doesn't even deserve one star.

First, they never tell you when you make the reservation that you need an extra $200 deposit. I originally made the reservation online which was $32. After arriving at Advantage in Denver, the clerk told me that an additional $200 deposit would need to be taken off this card. Well, because they hadn't given me any warning, I didn't have an extra $200 on that card. After asking if they could put it on a different card, the clerk and supervisor told me they are unable to split charges after you prepay on an online reservation. Umm WHAT?!?!?!?!

Since it was 8:00 pm on a Saturday, and I was 800 miles from home I had no way to put more money in that account. After sitting in the waiting room for 30 minutes trying to figure something out I went back and asked to be given the number of the public transportation. The clerk told me that I could cancel the reservation and make a new one so that all charges would be on one card. I unfortunately made this decision and got my car. After returning it and calling the 1-800 number the clerk gave me for the reservation, the agent, who was most likely from India, told me that they couldn't refund my original reservation because I had canceled within the 24 hour period of when the reservation was. WHAT? I ONLY CANCELED BECAUSE YOU COULDN'T CHARGE MY OTHER CARD!!!!! This blew my mind because not only did the clerk tell me this was a foul proof way, but the agent actually told me I should have read the Terms and Conditions when making the reservation because it was all explained there.

I was livid at this point and demanded to talk with a supervisor who apologized and said that he would forward the issue to corporate and they would call me within 4 business days to discuss the refund. It is now 15 days later and after calling back twice I still have not received any type of refund!!! This is by far the worst car rental company and I would not recommend it to my worst enemy! How can you have such a faulty system that does not allow customers to split the charges and then have employees scam me out of a refund? Not to mention how much the taxes are and everything else they throw on last minute.

     
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Posted by Soaring Consumer on 2013-05-22:
I suggest filing a dispute with your credit card as a double billing complaint.
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Deposit Fee of $200.00 Not Returned
Posted by Lemills1699 on 01/30/2013
The car rental agency did not return the $200.00 deposit as promised. When given the information from representatives of my bank, the company gave me the runaround. And this is not the way other companies operate. To date, after 11 days, I have yet to receive the 200.00 deposit back.

Larry
     
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Posted by trmn8r on 2013-01-31:
Was this a debit card? It could take up to a few weeks to get that back.

One of the advantages of using a credit card is not having to give up your cash for deposits.
Posted by leet60 on 2013-01-31:
Having worked for many companies, in which a deposit or credit needed to be returned to a customer's bank account or debit card, I can say that most often the delay is on the part of your bank or card issuer. 3-5 business days is normally the maximium amount of time it takes a company to forward the funds to your bank, a bank, however, will often hold the funds for an additional period before you receive a credit.
Posted by CrazyRedHead on 2013-01-31:
I voted this helpful cause I don't rent cars from an airport, but now if I ever do I'll know to use my CC and not my DC.
Posted by Gary on 2013-02-11:
I have rented from Advantage before, as they seem to be the most competitive. This time, my receipt states $48.37, but my bill is $248.37. I called their customer service line. The gentleman told me they were associated with Hertz, but as of 1/1/2013, they are not. They now take $200 deposit even with a credit card, and refund in 5 days. This $200 service charge is new, and makes one think twice about using this company. For a couple dollars a day, it seems not to be worth it. I've filed a dispute with my credit card company.
Posted by DL on 2013-08-28:
Just got back from a trip to Dallas, TX. Gary was right. They did charge me $200 for deposit even though I used my credit card to pay for the rental. Let's see how long they refund the deposit...
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Advantage Car Rental = Poor Service
Posted by Astratton3 on 12/23/2012
I made the mistake of choosing Advantage Car Rental. They do everything possible to avoid giving you a receipt when your rental is complete, and their website is deliberately deceptive. They are dishonest and make it difficult to find out the most basic information about your rental.
     
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Posted by hcordAusTX on 2013-05-05:
Not cool to screw with your customers Advantage! Getting a receipt is impossible with your company. I spent 6 phone calls to your Hobby office getting no where with your service agents. I finally had to call into your call center and request a supervisor, Frank. He finally instructed me to send an email to receipts@advantage.com. Why couldn't your company instruct me to do this from the beginning??? I am business traveler and rent every week. I thought I would give Advantage a try but now understand why your company is third-rate rental company.
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False Reports of Car Damage From Advantage
Posted by Bonnieh on 05/30/2012
CHARLOTTE, NORTH CAROLINA -- On 01/13/12 we rented a car from Advantage in Charlotte, NC. Had reserved online but when we arrived they tried to charge more than the reservation quote. I insisted that we would pay the reserved costs and was given an upgrade and the correct price. We returned the car on 01/15/012 with 33 miles put on. We had our inspection done and was given the receipt. About 6 wks later we received a call stating that there was damaged done all along the right side and the entire right panels had to be replaced.

When we said we had been checked at the time of return and there was no damage the person thanked us and hung up. In May of 2012 we received a packet in the mail with colored picture, reports and paperwork stating there was a claim for damage of $807 that needed paying immediately. Also in the packet was an incident report that had hand written on the bottom "did not want to sign damage report". THIS WAS A BLATANT LIE. No such thing happened.

After reading the paperwork and looking at the pictures of the odometer, I noticed that the odometer had 35 more miles than when we returned the car. After pointing this out to the person in the claims dept, I was told that they must have needed the car so rented it out before having the repairs made. Lo and behold, after I produced my Advantage check out slip (car returned-no damage) the claimed was closed! I just wonder how many more people does this happen to??? Needless to say, we will never use Advantage again
     
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Posted by trmn8r on 2012-05-30:
Interesting. "Panels replaced along the right side" to me should cost more than $807.

This story has a happy ending, as I read it. You showed proof of a satisfactory inspection. Most excellent!

The next time I rent a car from anyone, I'm going to be triple-dog careful to have evidence of satisfactory return.
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Do Not Rent From Here
Posted by Mmurray4ptw74 on 12/31/2011
JACKSONVILLE, FLORIDA -- I would not recommend that anyone rent from this company. Three things went wrong with our rental car while we had it and all they did was note our file about it. The thing that topped the cake was our tire pressure light went off and I called in and they said it could be a number of things like the cold weather. The last day we had the car we got a flat tire 160 miles from the rental company. The company was rude to us about it and did not care. They wanted us to us our own AAA to fix, told us there was a spare tire in the trunk and it wasn't. We were 1 hour late returning the car because we had to fix it ourselves with fix a flat and ride slow on the freeway to get back and they still charged us an extra day.

     
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Posted by Alain on 2012-01-02:
You may want to file a complaint at http://myfloridalegal.com and also, for good measure, at http://www.ftc.gov/bcp/index.shtml
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Skeptical, but pleasantly surprised.
Posted by on 08/21/2011
Advantage was listed substantially lower in price that all other car rental companies when I did a search on Travelocity and a few other sites. I was skeptical since the price was around 40% cheaper and thought there must be a catch. I took a chance and went with Advantage, thinking that I would probably get an older vehicle, poor service, or hidden charges. Surprisingly, there were no surprises. The shuttle came quickly. When we reached the pick-up location, the lines were quite long, but understandable with the low prices. When I got the car, I was pleasantly surprised to get a relatively new (less than 4500 miles) well-equipped Chevy Malibu with XM satellite radio. When I returned the vehicle, I was charged exactly what I was quoted (I had declined all options).

No surprises, pleasant service, a nice new vehicle. Will definitely rent from them again.
     
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Posted by Skye on 2011-08-21:
Great review.

Thank you for sharing your positive experience!
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Horrible!
Posted by Ciware on 07/12/2011
1030 W MANCHESTER BLVD, INGLEWOOD, CALIFORNIA -- There's a reason this company is the cheapest. Rented a car for three days at LAX over the weekend. Despite the car being reserved several days in advance, the car was not ready. Like many others here, it took an hour to get our car and the shuttle took a VERY long time to pick us up from LAX. The car was FILTHY and had to be returned TWICE just to clean the windows. After the first time out, I noticed a "clicking" sound from one of the tires and was told it was probably a rock. It was too dark to see so we continued to our hotel. The next morning we awoke to find the left rear tire flat with a large screw in it (the source of the mysterious clicking). I tried caling their road service and waited for 30 minutes in the queue with no answer. I called the office and was told that the flat tire was MY problem! In the end I had to have the rental car towed to a tire shop and have the tire plugged at MY EXPENSE! No offer of restitution was made by Advantage. STAY FAR AWAY FROM THESE GUYS!

     
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Posted by Alain on 2011-07-14:
Report this to the California Dept. of Consumer Affairs via dca@dca.ca.gov (specify Dept. of Consumer Affairs) or call 800-952-5210.
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