Advantage Car Rental - Page 3

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1.4 out of 5, based on 16 ratings and
37 reviews & complaints.

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Horrible!
Posted by on
1030 W MANCHESTER BLVD, INGLEWOOD, CALIFORNIA -- There's a reason this company is the cheapest. Rented a car for three days at LAX over the weekend. Despite the car being reserved several days in advance, the car was not ready. Like many others here, it took an hour to get our car and the shuttle took a VERY long time to pick us up from LAX. The car was FILTHY and had to be returned TWICE just to clean the windows. After the first time out, I noticed a "clicking" sound from one of the tires and was told it was probably a rock. It was too dark to see so we continued to our hotel. The next morning we awoke to find the left rear tire flat with a large screw in it (the source of the mysterious clicking). I tried caling their road service and waited for 30 minutes in the queue with no answer. I called the office and was told that the flat tire was MY problem! In the end I had to have the rental car towed to a tire shop and have the tire plugged at MY EXPENSE! No offer of restitution was made by Advantage. STAY FAR AWAY FROM THESE GUYS!

     
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Alain on 07/14/2011:
Report this to the California Dept. of Consumer Affairs via dca@dca.ca.gov (specify Dept. of Consumer Affairs) or call 800-952-5210.
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The worst
Posted by on
The worst in customer service and a real bate and switch. They are also Hertz so you will get no solution to the problem every number to solve the problem leads you back to the office you rented from.
Hertz and Advantage don't care about you and your well being
The office I rented from was the Advantage in the Hilton airport hotel in west palm beach you get there and you are stuck to rent from them so they have no office space at the airport so you wait for someone to pick you up
Don't deal with Cheapo.com either
     
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tnchuck100 on 01/05/2011:
Can't be the "worst". Mishy has already reported the worst as being Alamo in Hawaii on 1/3/11.

Could we possibly have a tie?

Seems car rental companies have had a VERY SHARP increase in complaints in the last year.
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Closing before your flight landed
Posted by on
CHICAGO, ILLINOIS -- My wife and I flew into Chicago's Midway Airport for the Christmas Holiday. When we searched for rental car companies through various search engines we ended up at Advantage because their prices were lower than any others. We did not go through Advantages website to book the rental but through the airline's site. Advantage was also the only rental car company that did not have a rental kiosk right on the airport property. You had to go outside and wait for their van to pick you up. We flew out of Providence RI and we had a snowstorm delay that affected our takeoff time so we didn't land into Chicago until 40 minutes past our originally scheduled time. The weather in Chicago was minus -6 degrees with a minus -20 wind chill factor. We had to wait almost an hour for our bags because the baggage handlers could only handle so many flights in the frigid weather. We went outside with our bags to wait for the van and it never came. I went inside and called their number and was given an automated message to press 1 for a pickup and went back outside. Still no van. Finally one of the other rental car van drivers asked who I was waiting for and when I told him Advantage he told me that they were closed! Closed!? Who closes at 9:30pm on Christmas weekend. We tried finding a rental car through any of the other companies but no one had a vehicle. We had to pay $60 to take a cab to our hotel then call my brother the next day and ask him to drive to our hotel and drive us to Advantage by the airport. When we got to Advantage the stony-faced attendant unapologically told me that I should have checked their hours when I made the reservation. This is the LAST time we will ever use Advantage. The only advantage is that they make you feel like an idiot for using them.
     
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Ben There on 12/26/2008:
Did you ever think to call during the hour it took to get your bags? That might have saved a lot of hassle... Just because you booked the car on the airlines website, they don't necessarily know your flight number - only the arrival time. They probably assumed you were a no show.
Chitwngirl on 12/31/2008:
You don't mention if you were 100% assured of the hours and that they would be there when you arrived? ALWAYS call the actual location, tell them when you are supposed to arrive and ask how late they stay.
Trapped on 01/18/2009:
Advantage Care Rental is a very bad company.

I've learned it from the hard way.

Definitely, avoid it!
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Advantage Car Rental WILL take advantage
Posted by on
PHOENIX, ARIZONA -- My wife and I just returned from our bi-annual trip to southern Arizona, where we rented a car from Advantage for the first time. We had received the 'best rate' through Travelocity, but when we arrived at the Advantage counter in Sky Harbor Airport, the woman at the counter refused to honor the price given to us by Travelocity, rudely telling me that there were "taxes that Travelocity could not compute", because the company was not familiar with the local taxes. When asked to speak to a manager, the woman at the counter responded by saying that "a manager won't come up here for this", and refused to call the manager. When we went downstairs to pick up our rental car, my wife asked the fellow behind the counter if he could remedy the error made by the woman upstairs. He looked at the paperwork and made a face, saying that he 'knew what happened'. When she pressed him further he quietly said that the employees often add charges to the rental for additional insurance, without asking the customer. He corrected the paperwork to reflect what we had been originally been quoted.

Although I am grateful to this young man for correcting this, his confession and this experience on the whole left a bitter taste in our mouths. We will certainly never rent from Advantage again.
     
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FoggyOne on 02/18/2008:
Thanks. Something to watch for at all car rentals.
Ponie on 02/18/2008:
For your sake, I hope this 'correction' was made on all forms covering this rental. If only on one, I could see the rental company denying the correction.

I always do my rentals with the company direct since I don't put too much trust in these 'one size fits all' websites. In defense of what the gal told you about Advantage not knowing local taxes, I can agree with that. Seems at Detroit's (DTW) airport, every month or so they seem to tack on additional taxes. Once it's for expansion of downtown's Cobo Hall (that's a bigee), another time it's for repaving the parking lots at DTW, etc. After these so-called improvements are made, I've never heard of the tax being rescinded. Probably the next new tax will be so the honorable mayor gets help with his legal fees.
goldenlab on 02/20/2008:
We go to Las for events at least 2x per year. Our experience is that all car rentals use their sales pitch..That specific car is unavailable, buy insurance etc etc. The price quoted at reservation is usually NOT the same. It is usually 3x more. Watch them!
Overchargeded on 04/17/2008:
contact Travelocity and they are supposed to make it right
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Failure to honor contract
Posted by on
SALT LAKE CITY, UTAH -- I made a reservation for an economy car with Advantage for my trip with my oldest son to Salt Lake City. (We were going to Zion and Bryce Canyon and so were going to do a lot of travelling and I wanted to economize on gasoline.) I received a confirmed reservation with Advantage for an economy car when I arrived in SLC on May 23rd at 1:30 pm. I was told summarily and quite coldly that only SUVs or vans were available. I could have one of those at the same price, but nothing in between. This, friends, is a classic bait-and-switch maneuver and one that doesn't bode well for any company wanting to continue doing business.

SUVs and vans are notorious gas-guzzlers and I was planning to travel many hundreds of miles. Worse, though, was that Advantage's "contract" was what they wanted it to be when they wanted it.

The stone faced, unfriendly, and very unhelpful clerk-attendant told me that I would have to accept an SUV, a van, or nothing. He was not in any way constructive, sympathetic, or even human. (I might almost say he was instructed by management to employ this shoddy tactic.)

I wanted nothing more to do with them: the principle of the thing really bothered me and I was irate. I cancelled that reservation and made another with another car rental agency on the spot. When I went out to the garage, I looked around at what Advantage had, and they had plenty of economy and compact cars. So much for their credibility and good faith.

Not only did Advantage lose a customer for the day - as I say, I gave business immediately to another company on the basis of that treatment - but forever. I don't honor companies that do such shoddy, unprinciple, unethical and, in fact, quite a bit less than what I expect of an American company. Indeed, I have rented many cars, but have never ever been treated this badly. Advantage is the WORST car rental company I have EVER dealt with from top to bottom.

DON'T DO BUSINESS WITH THEM. YOU'LL REGRET IT.
     
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dmjar863 on 06/08/2006:
This is the type of post I like to read on My3cents. Because of this post I am less likely to use Advantage car rental. It is not one of those I screwed up and its someone else fault post.
Hugh_Jorgen on 06/08/2006:
I would be more likely to use them. They obviously over-booked their compact cars, or perhaps some people kept the cars out longer than planned. In any case, they were willing to upgrade this person to a better class of car at no additional charge.
Anonymous on 06/08/2006:
I travel to SLC for business all the time. We used to have a corp contract with Advantage and I agree they are the worst. When I used them they were off airport and it was like a Hungarian flea market - I've been put into everything from micro subcompacts to 12 seater transport vans. Our policy is mid-size but seldom to never were those provided. They tried to bill our company for minor chips or cracked windshields when our travelers signed affidavits to the contrary. If you arrive Monday morning it takes forever just to get a car. There are very few companies I hate worst then this one. Thanks for the bad memories.
rhondam718732 on 06/08/2006:
NOT a case of bait n switch! They didn't try to make you pay more for something else...they offered you a better car for the same price. Completely understandable about your wanting to conserve on gas but that $ dorsn't go in their pocket. They should have made good on giving you a sedan and I would be upset too.
Doc J on 06/09/2006:
I love "robo-clerks", like the one the poster describes, they have a real future in government service positions (particularly Medicare). I swear, if you pulled off the back of their heads...you'd see blinking lights and servo-motors. If I find myself in SLC...I'll avoid Advantage.
truckin21 on 03/12/2007:
Like the commercials say: "Who do you think we are? HERTZ!!?!! Hugh Jorgen missed your post completely. I just love to see these people answer posts that were never written. They weren't "willing to UP GRADE. All they wanted to do was screw you. They cannot rent the SUV's or Vans because in this age of HIGH PRICED fuel every one wants/needs an economy vehicle. They wind up with all these expensive vehicles sitting around costing them money and not making any so they try to "force" them on people. Stick to your "guns". They either give you what you ordered or you go some place where they will.
cavaor on 04/27/2008:
Horrible doesn't begin to describe my experience. I had originally reserved a compact car online for the KC Airport. Casey at the service desk informed me that they did not have any cars in this class left (at noon). HOWEVER, for an additional $30/d I could receive what they did have remaining. I rejected the offer and was informed I would have to wait, potentially hours until the next size came in. I chose to wait. In the mean time, I was told I would have to pay $10/d for an additional driver tho the website indicates a military rental would have no added charge for this feature. As I continued to wait, Casey made no attempt to remedy the situation, rather disappearing apparently for break and clearly avoiding the situation. As I was flying on military orders, I did not have the time to play around with this ridiculous situation. In the meantime, I had my husband search online for the available car pricing and found that I could get it for $10 additional for the entire week rental. I then spoke to Hussein who indicated that I would have to pay double the original quote for the next available size rental (which is a different rate than Casey quoted). When I indicated the website quoted a different price, he said I should go ahead and book it, "If its really that cheap". Offended but stranded in Kansas City, I had no other choice. My husband booked the reservation and I promptly left with a rental. Having never rented from Advantage before, I found the customer service non-existent and staff unwilling to try to work with my circumstances. If this is the level of customer service that advantage finds acceptable, its a company I will chose to avoid. Additionally, I will make sure all that I know hear about this experience so that they too may avoid such an unpleasant circumstance.
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Advantage Miami
Posted by on
MIAMI, FLORIDA -- Do not--DO NOT ever rent a car from Advantage in Miami...important..this is dangerous! Here's why:
Unlike all the other rental car companies in Miami, Advantage does not have signs leading you back to the Advantage return location--- even if you have a GPS, Advantage does not include their address on their paperwork.
The area around their location is a BAD area of Miami, and you WILL get lost, like the dozens of other Miami renters I have talked to. They do NOT answer their phone, so essentially you are lost in the worst part of Miami with no reasonable way to find their location. I was on the shuttle with 6-8 renters who were all missing their flights (some international) because of this issue.

And here's the best part: when you complain, they tell you: "sorry, you should have arrived two hours earlier!"

( P.S. they rented me a car with a flat tire)

Whatever it costs to rent from Hertz or Avis, do so because in the long run it will be cheaper after you pay for a new flight because you missed your original flight.
     
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bcd on 03/31/2010:
Get the return address location at the time of rental and then check out google maps at http://www.google.com/maps
Steve on 06/23/2013:
I had many problems with advantage do NOT rent from advantage, online prices having high hidden fees
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Extra charges
Posted by on
SALT LAKE CITY AIRPORT -- RR# 548769885

I rented at car through Advantage Car Rental at Salt Lake City airport from October 14-16 2009. I had already pre-paid using Hotwire, and made it very clear to the sales person that I did not want any additional insurance or options since my insurance covers me for all of north America. Not only did the sales person ignore my request, she went on to tell me that I needed an SUV, snow tires because there is snow on the highway for the drive into Idaho. Not only was this untrue, when my wife mentioned she had checked the weather the sales person justified it by saying theres always a chance. Thinking that she had honoured our request, we gladly took our car rental and were on our way. When we came to return the car we were surprised by the attendant wanting us to pay more for the additional insurance. The same sales person happened to be at the counter, when we asked her why she charged us for something we didn't want, she denied my declining the additional insurance, and furthermore went on to lie to her manager about trying to up-sell winter gear. She went to laugh at us, mock us about not knowing what we were talking about, and claim that we lied about the rental. Not only was this the most unprofessional experience I have had with a car rental sales person, but it was humiliating. The sales manager had to ask the employee to stop laughing and leave the counter. The manager stated he was sorry and was only authorized to give us 50% of the erroneous charge back. I have emailed the company and am waiting to hear back.
     
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trp2hevn on 11/04/2009:
Did your signed rental agreement show accepting or declining coverage?
travelbee on 11/07/2009:
It showed accepted. However, its' after the total charges and falls under "estimated" cost...very misleading
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Irresponsible Company
Posted by on
On December 26, 2008, I landed on Maui Island, holding a print out of my car reservation with Advantage, which I had booked on Hawaiian Airline website a few weeks before. But Advantage booth was closed and there is only a Customer Support phone number written on the window. No one answered my call and the next door Car Rental company, Enterprise, offered $250 a day. As it was the only one still having cars available, I had no choice but swallow the rip-off. I thought this kind of things only happen in countries like China.

WHAT A IRRESPONSIBLE COMPANY ADVANTAGE IS! WHAT A RIP-OFF ENTERPRISE-MAUI IS!

I want to go after this ordeal. Any suggestions?
     
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Soaring Consumer on 01/18/2009:
Was the place closed as in after-hours or closed during when it should have been open?
Trapped on 01/18/2009:
I was closed during when it should have been open: it was 9:30AM! and all other Car Rental booths were open (some with no more cars).

I was told by a Entreprise clerck that Advantage was out ofbusiness a few days ago. I did not quite understand it, and still don't.
madconsumer on 01/18/2009:
try contacting your credit card company. if they truly closed down, you should have some recourse.
woodsk1 on 01/18/2009:
I believe they are out of business. The local dealer here closed up everything.
Ben There on 01/18/2009:
They did not go out of business, but they did close about 40% of its locations in December according to USA Today. They had a deal with Hertz to honor most of the reservations.
Soaring Consumer on 01/18/2009:
I'm thinking that since you booked through Hawaiian Airlines, you should contact them about getting a refund for the rental.
Ben There on 01/18/2009:
Many car rentals reservations do not require pre-payment, and the OP does not mention that she is out of the money from the Advantage booking. There is not much her credit card company can due to get the money back from Enterprise because the OP agreed to that rate. For $250 a day I would have just taken taxis everywhere I wanted to go.
chrissiann on 12/09/2010:
LOL I'm sorry but that last sentence about how you thought these things happen only in China tickled me. That is kind of racist but funny. XD
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Avoid Advantage!
Posted by on
After posting the review below, I did hear back from Advantage. They credited me for the extra day and for the gas charges! So I feel much better about them, hopefully they will do a little extra customer service training for their employees. BTW, I spent over 10 years on the road, renting 1-2 cars a week. I never had a charge of 4 times the daily rate for having the car for 61 minutes longer. It wasn't a matter of not reading - it was a matter of it not being written clearly.

I rented a car from Advantage at DFW for 4 days. Their estimate was for $24 a day, with the notification of "Extra hour $15, extra day $99.99" I returned it 3 hours late - to my surprise they charged me $99.99! I called and they said anything over 59 minutes is an extra day. I asked why they even mention the hourly rate - she said because it sometimes applies but couldn't say when. I sent in a complaint on their web site and got no response. Other problems - they told me at the counter at fill-up charge was $2.39 which was "way cheaper" than at gas stations. Gas at the stations was $2.29 - $2,49! The map they gave me only showed the locations of Advantage rental offices - useless for navigating. I will NEVER use them again!
     
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Ben There on 11/08/2008:
I have always understood that the "extra hour/extra day" charges meant that if you are late by one hour or less than the extra hour rate will apply. If you are late by by 61 minutes through 24 hours then the extra day rate will apply. If the bill read something like extra hours(s)/extra day" then that would be a different story. It would have been nice if someone would have explained that at checkout, but since so many companies are moving to kiosk check in instead of counter check in with human interaction, drivers need to learn how to read contracts and be more informed consumers.
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Dishonest Marketing Practices
Posted by on
DENVER, COLORADO -- Never rent from this company. They use deceptive marketing and selling practices, and will charge you for everything extra that they can, even when you have explicitly said you don't want the various little add-ons they attempt to push on you to increase the fee. Their cars are cheap and poorly maintained as well. So, while they might seem to have cheaper prices, in the end you'll end up paying more, get horrible customer service, and be stuck with a well-used car.

Better to go with Hertz and Avis and pay a bit more for something reliable, and a company that does not cheat you.
     
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