1030 W MANCHESTER BLVD, INGLEWOOD, CALIFORNIA -- There's a reason this company is the cheapest. Rented a car for three days at LAX over the weekend. Despite the car being reserved several days in advance, the car was not ready. Like many others here, it took an hour to get our car and the shuttle took a VERY long time to pick us up from LAX. The car was FILTHY and had to be returned TWICE just to clean the windows. After the first time out, I noticed a "clicking" sound from one of the tires and was told it was probably a rock. It was too dark to see so we continued to our hotel.
The next morning we awoke to find the left rear tire flat with a large screw in it (the source of the mysterious clicking). I tried calling their road service and waited for 30 minutes in the queue with no answer. I called the office and was told that the flat tire was MY problem! In the end I had to have the rental car towed to a tire shop and have the tire plugged at MY EXPENSE! No offer of restitution was made by Advantage. STAY FAR AWAY FROM THESE GUYS!
PHOENIX, ARIZONA -- My wife and I just returned from our bi-annual trip to southern Arizona where we rented a car from Advantage for the first time. We had received the 'best rate' through Travelocity, but when we arrived at the Advantage counter in Sky Harbor Airport, the woman at the counter refused to honor the price given to us by Travelocity, rudely telling me that there were "taxes that Travelocity could not compute", because the company was not familiar with the local taxes. When asked to speak to a manager, the woman at the counter responded by saying that "a manager won't come up here for this", and refused to call the manager.
When we went downstairs to pick up our rental car, my wife asked the fellow behind the counter if he could remedy the error made by the woman upstairs. He looked at the paperwork and made a face, saying that he 'knew what happened'. When she pressed him further he quietly said that the employees often add charges to the rental for additional insurance, without asking the customer. He corrected the paperwork to reflect what we had been originally been quoted. Although I am grateful to this young man for correcting this, his confession and this experience on the whole left a bitter taste in our mouths. We will certainly never rent from Advantage again.
TORONTO -- Do NOT ever rent a car from Autowise, an affiliate of Advantage Car Rental in Canada. I was quoted a price of $274 and ended up paying close to $500. Autowise slaps a mandatory $8.95 mandatory insurance liability charge for every day of your rental. This is not explained when you rent the car even though you sign a waiver saying you do not want insurance and they assure you that you do not have insurance. On returning the car, they say that you had waived collision insurance but not the mandatory liability insurance that the company requires. It's a scam and all the customers who came in to return their cars were shocked and upset at having to pay this hidden cost.
JACKSONVILLE, FLORIDA -- I would not recommend that anyone rent from this company. Three things went wrong with our rental car while we had it and all they did was note our file about it. The thing that topped the cake was our tire pressure light went off and I called in and they said it could be a number of things like the cold weather. The last day we had the car we got a flat tire 160 miles from the rental company.
The company was rude to us about it and did not care. They wanted us to use our own AAA to fix. Told us there was a spare tire in the trunk and it wasn't. We were 1 hour late returning the car because we had to fix it ourselves with fix a flat and ride slow on the freeway to get back and they still charged us an extra day.
Advantage was listed substantially lower in price that all other car rental companies when I did a search on Travelocity and a few other sites. I was skeptical since the price was around 40% cheaper and thought there must be a catch. I took a chance and went with Advantage, thinking that I would probably get an older vehicle, poor service, or hidden charges.
Surprisingly, there were no surprises. The shuttle came quickly. When we reached the pick-up location, the lines were quite long, but understandable with the low prices. When I got the car, I was pleasantly surprised to get a relatively new (less than 4500 miles), well-equipped Chevy Malibu with XM satellite radio. When I returned the vehicle, I was charged exactly what I was quoted (I had declined all options). No surprises, pleasant service, a nice new vehicle. Will definitely rent from them again.
The worst in customer service and a real bait and switch. They are also Hertz so you will get no solution to the problem. Every number to solve the problem leads you back to the office you rented from. Hertz and Advantage don't care about you and your well-being. The office I rented from was the Advantage in the Hilton airport hotel in West Palm beach. You get there and you are stuck to rent from them. So they have no office space at the airport so you wait for someone to pick you up. Don't deal with Cheapo.com either.
MIAMI, FLORIDA -- Do not -- DO NOT ever rent a car from Advantage in Miami... Important.. this is dangerous! Here's why: Unlike all the other rental car companies in Miami, Advantage does not have signs leading you back to the Advantage return location even if you have a GPS, Advantage does not include their address on their paperwork.
The area around their location is a BAD area of Miami, and you WILL get lost, like the dozens of other Miami renters I have talked to. They do NOT answer their phone, so essentially you are lost in the worst part of Miami with no reasonable way to find their location. I was on the shuttle with 6-8 renters who were all missing their flights (some international) because of this issue.
And here's the best part: when you complain, they tell you: "sorry, you should have arrived two hours earlier!" (P.S. they rented me a car with a flat tire). Whatever it costs to rent from Hertz or Avis, do so because in the long run it will be cheaper after you pay for a new flight because you missed your original flight.
SALT LAKE CITY AIRPORT -- I rented a car through Advantage Car Rental at Salt Lake City airport from October 14-16, 2009. I had already pre-paid using Hotwire, and made it very clear to the salesperson that I did not want any additional insurance or options since my insurance covers me for all of North America. Not only did the salesperson ignore my request, she went on to tell me that I needed an SUV, snow tires because there is snow on the highway for the drive into Idaho. Not only was this untrue, when my wife mentioned she had checked the weather the salesperson justified it by saying there's always a chance.
Thinking that she had honoured our request, we gladly took our car rental and were on our way. When we came to return the car we were surprised by the attendant wanting us to pay more for the additional insurance. The same salesperson happened to be at the counter. When we asked her why she charged us for something we didn't want, she denied my declining the additional insurance, and furthermore went on to lie to her manager about trying to up-sell winter gear.
She went to laugh at us, mock us about not knowing what we were talking about, and claim that we lied about the rental. Not only was this the most unprofessional experience I have had with a car rental salesperson, but it was humiliating. The sales manager had to ask the employee to stop laughing and leave the counter. The manager stated he was sorry and was only authorized to give us 50% of the erroneous charge back. I have emailed the company and am waiting to hear back.
On December 26, 2008, I landed on Maui Island, holding a print out of my car reservation with Advantage, which I had booked on Hawaiian Airline website a few weeks before. But Advantage booth was closed and there is only a Customer Support phone number written on the window. No one answered my call and the next door Car Rental company, Enterprise, offered $250 a day.
As it was the only one still having cars available, I had no choice but swallow the rip-off. I thought this kind of things only happen in countries like China. WHAT A IRRESPONSIBLE COMPANY ADVANTAGE IS! WHAT A RIP-OFF ENTERPRISE-MAUI IS! I want to go after this ordeal. Any suggestions?
After posting the review below, I did hear back from Advantage. They credited me for the extra day and for the gas charges! So I feel much better about them, hopefully, they will do a little extra customer service training for their employees. BTW, I spent over 10 years on the road, renting 1-2 cars a week. I never had a charge of 4 times the daily rate for having the car for 61 minutes longer. It wasn't a matter of not reading - it was a matter of it not being written clearly.
I rented a car from advantage at DFW for 4 days. Their estimate was for $24 a day, with the notification of "Extra hour $15, extra day $99.99". I returned it 3 hours late - to my surprise they charged me $99.99! I called and they said anything over 59 minutes is an extra day. I asked why they even mention the hourly rate - she said because it sometimes applies but couldn't say when. I sent in a complaint on their website and got no response.
Other problems - they told me at the counter at fill-up charge was $2.39 which was "way cheaper" than at gas stations. Gas at the stations was $2.29 - $2,49! The map they gave me only showed the locations of Advantage rental offices - useless for navigating. I will NEVER use them again!