SAN DIEGO AIRPORT, CALIFORNIA -- We will not use Advantage again. Although we pre-ordered and prepaid online, it took us 1 1/4 hours to get our car. The desk agents had wrongly entered the information for the two customers before us and did not know how to correct their mistakes. We waited while they did a lot of talking without much action. Two days after we rented the car, we received a call from an Advantage representative asking what car we were driving. He stated he was trying to figure out the renters of 19 cars rented that particular day!
Our online order stated "all taxes and fees included". It turned out that $20 more in taxes was included in the final bill with a response of "those are the taxes." The car itself, a Dodge Avenger, was fine. Our relatives on vacation with us used Enterprise. None of them had any problems and were processed very timely.
CHARLOTTE, NORTH CAROLINA -- I rented a car from this company on July 2. Shortly thereafter on a drive to Rock Hill (30 miles away), I noticed that the low tire pressure light had come on. It's 9PM and I'm on a highway in a wooded area now having to find a full service station to check the tire and ensure I don't have a blow out (Try finding a full service station at that time). But thank God, I was able after a pretty frustration period of time to get help.
The next day, while in Uptown Charlotte, my light went on again. I went to the gas station and they put in more air, hoping that would be all it took until I returned the car the following morning. The gas station attendant observed that Advantage rents cars in this condition all the time. The next day as I'm returning the car to the airport the light comes on again. I ask the rental employee to note that on my receipt as she told me to speak with the manager, **, about my experience.
The manager was not in, so I relayed my experience to the counter personnel and asked that an adjustment be made to my bill. The next day someone called me back to inform me that they were subtracting $5 from my total bill of $113. What an insult. This rental company is a joke. Do yourself a favor and do not rent any cars from them. If you do, check carefully that the cars are in good condition. They clearly rented me a car that was not in good condition.
SALT LAKE CITY, UTAH -- Road trip turned bad! We had a van that luckily we noticed the tires, yes tires, that were through the belt. We called the customer service and that went over like a lead balloon. I talked to ** and he said "We will drive a replacement vehicle to you or you drive it into Salt Lake City". We were 200 miles from Salt Lake City and the tires were through the belt. He insisted these were the only two options we had. I said "we have 5 kids under the age of 12 and two diabetics, we cannot stay here for 3 hours on the side of the road, and I refuse to risk our lives and drive it with these tires."
** said "We have to be the ones to do the repairs so we can't have the tires fixed on the road, sorry. Either wait for a vehicle or risk your life." After demanding to speak to management for over an hour on the side of the road, I was able to speak with the GM In MS and he had to pay for the tires to be replaced with his own credit card! In the morning when we drop off the car, this delivery will not be a friendly one!
JACKSONVILLE, FLORIDA -- I would not recommend that anyone rent from this company. Three things went wrong with our rental car while we had it and all they did was note our file about it. The thing that topped the cake was our tire pressure light went off and I called in and they said it could be a number of things like the cold weather. The last day we had the car we got a flat tire 160 miles from the rental company.
The company was rude to us about it and did not care. They wanted us to use our own AAA to fix. Told us there was a spare tire in the trunk and it wasn't. We were 1 hour late returning the car because we had to fix it ourselves with fix a flat and ride slow on the freeway to get back and they still charged us an extra day.
Advantage was listed substantially lower in price than all other car rental companies when I did a search on Travelocity and a few other sites. I was skeptical since the price was around 40% cheaper and thought there must be a catch. I took a chance and went with Advantage, thinking that I would probably get an older vehicle, poor service, or hidden charges.
Surprisingly, there were no surprises. The shuttle came quickly. When we reached the pick-up location, the lines were quite long, but understandable with the low prices. When I got the car, I was pleasantly surprised to get a relatively new (less than 4500 miles), well-equipped Chevy Malibu with XM satellite radio. When I returned the vehicle, I was charged exactly what I was quoted (I had declined all options). No surprises, pleasant service, a nice new vehicle. Will definitely rent from them again.
The worst in customer service and a real bait and switch. They are also Hertz so you will get no solution to the problem. Every number to solve the problem leads you back to the office you rented from. Hertz and Advantage don't care about you and your well-being. The office I rented from was the Advantage in the Hilton airport hotel in West Palm beach. You get there and you are stuck to rent from them. So they have no office space at the airport so you wait for someone to pick you up. Don't deal with Cheapo.com either.
MIAMI, FLORIDA -- Do not -- DO NOT ever rent a car from Advantage in Miami... Important.. this is dangerous! Here's why: Unlike all the other rental car companies in Miami, Advantage does not have signs leading you back to the Advantage return location even if you have a GPS, Advantage does not include their address on their paperwork.
The area around their location is a BAD area of Miami, and you WILL get lost, like the dozens of other Miami renters I have talked to. They do NOT answer their phone, so essentially you are lost in the worst part of Miami with no reasonable way to find their location. I was on the shuttle with 6-8 renters who were all missing their flights (some international) because of this issue.
And here's the best part: when you complain, they tell you: "sorry, you should have arrived two hours earlier!" (P.S. they rented me a car with a flat tire). Whatever it costs to rent from Hertz or Avis, do so because in the long run it will be cheaper after you pay for a new flight because you missed your original flight.
SALT LAKE CITY AIRPORT -- I rented a car through Advantage Car Rental at Salt Lake City airport from October 14-16, 2009. I had already pre-paid using Hotwire, and made it very clear to the salesperson that I did not want any additional insurance or options since my insurance covers me for all of North America. Not only did the salesperson ignore my request, she went on to tell me that I needed an SUV, snow tires because there is snow on the highway for the drive into Idaho. Not only was this untrue, when my wife mentioned she had checked the weather the salesperson justified it by saying there's always a chance.
Thinking that she had honoured our request, we gladly took our car rental and were on our way. When we came to return the car we were surprised by the attendant wanting us to pay more for the additional insurance. The same salesperson happened to be at the counter. When we asked her why she charged us for something we didn't want, she denied my declining the additional insurance, and furthermore went on to lie to her manager about trying to up-sell winter gear.
She went to laugh at us, mock us about not knowing what we were talking about, and claim that we lied about the rental. Not only was this the most unprofessional experience I have had with a car rental salesperson, but it was humiliating. The sales manager had to ask the employee to stop laughing and leave the counter. The manager stated he was sorry and was only authorized to give us 50% of the erroneous charge back. I have emailed the company and am waiting to hear back.
On December 26, 2008, I landed on Maui Island, holding a print out of my car reservation with Advantage, which I had booked on Hawaiian Airline website a few weeks before. But Advantage booth was closed and there is only a Customer Support phone number written on the window. No one answered my call and the next door Car Rental company, Enterprise, offered $250 a day.
As it was the only one still having cars available, I had no choice but swallow the rip-off. I thought this kind of things only happen in countries like China. WHAT A IRRESPONSIBLE COMPANY ADVANTAGE IS! WHAT A RIP-OFF ENTERPRISE-MAUI IS! I want to go after this ordeal. Any suggestions?
After posting the review below, I did hear back from Advantage. They credited me for the extra day and for the gas charges! So I feel much better about them, hopefully, they will do a little extra customer service training for their employees. BTW, I spent over 10 years on the road, renting 1-2 cars a week. I never had a charge of 4 times the daily rate for having the car for 61 minutes longer. It wasn't a matter of not reading - it was a matter of it not being written clearly.
I rented a car from advantage at DFW for 4 days. Their estimate was for $24 a day, with the notification of "Extra hour $15, extra day $99.99". I returned it 3 hours late - to my surprise they charged me $99.99! I called and they said anything over 59 minutes is an extra day. I asked why they even mention the hourly rate - she said because it sometimes applies but couldn't say when. I sent in a complaint on their website and got no response.
Other problems - they told me at the counter at fill-up charge was $2.39 which was "way cheaper" than at gas stations. Gas at the stations was $2.29 - $2,49! The map they gave me only showed the locations of Advantage rental offices - useless for navigating. I will NEVER use them again!