Advantage Car Rental Consumer Reviews - Page 3

BOSTON, MASSACHUSETTS -- Probably the worst customer service I have EVER experienced. Promised a rate and when wasn't honor I requested the difference to be refunded to me. After 2 argumentative agents/phone calls and one agent that knew (or so I thought) what she was doing, I finally was promised a refund. NOPE, still hasn't happened.

Spoke with another agent today whom not only argued with me but told me not only did I not know what I was talking about but “don't tell me how to do my job” and told I needed to wait until Sunday for another agent to call me back. Worst service I've ever dealt with. Oh and when we got into Boston not only did we have to wait an hour to get our vehicle, we didn't get the vehicle we requested, we got a signed up mini van. Avoid this company at all costs. Not worth the trouble you're going to encounter.

SEABECK, WASHINGTON -- We rented a car from this company and we had to change flights due to hurricane Florence so we couldn't drop off our car back to Charlotte. We had to go to Knoxville Tennessee. Well they didn't have a drop off point so we had to drive 4 hours out of our way to Nashville TN to return the car. Then instead of refunding us our money they kept charging my bank account and made it go minus. Every time called to fix we were in the wrong. It took almost took a month to finally get money back and too much hassle but my account is ok now, but why I had to go through all that stress and had to go to corporate to do it. I will never use Advantage again!!!

DALLAS, TEXAS -- Rented a car for Sept long weekend and denied the insurance and other extras that the Rep mentioned. But she NEVER EVER mentioned about the toll admin charges. Apparently, I took a toll accidentally and it charged 0.86$, but the rental company charged 25.86$ on my card. When I called the customer care agent and said, "If only the representative should have mentioned this, I would have either expected my charges or if she had given any other choice to not be charged such high admin fee, I could have taken it. But NOTHING was mentioned or offered."

And the Rep mentioned, "It's a clause in the FINE PRINT at the back of the agreement and its at the very end, bullet point 8, about these charges." I was like, 'who reads all that? The things which the representative offers, is what we care about and she should have mentioned it and I could have gone for anything cheaper than 25-50$ admin fee'. And she was RUDE enough to say, "You have to go through fine print." Well, lesson learnt. NEVER rent Advantage. I have rented with so many other car rentals and no one over charged me like this. And whatever is the toll charge, will be put on the card after a week's time. So, always ask about these charges in advance and if you are at Advantage, just skip it! You are better off going to other rentals.

RALEIGH/DURHAM, NORTH CAROLINA -- I booked a car through my rewards with Southwest. I always use my debit card because it is more convenient for me. I rented dozens of cars from dozens of car rental throughout my life. I travel a lot because my work as an insurance agent. I went to pick up the car and declined the coverage because I am heavily covered under my business. The sales person "FORCED" to pay $200 deposit till the car comes in "one piece". $200 deposit for a 2018 car that is over $23,000. Is this because I did not "buy" the insurance or the "tank of gas". This is a rip off and they are looking at a lawsuit. NEVER, EVER AGAIN.

TEXAS -- Do yourself a favor regardless of how cheap they seem, they will never have the car you reserved and will ALWAYS make you upgrade. Their cars are dirty, smelly, and run like crap. I have several business associates including myself that have used them. Around 30 plus people and not one good feedback. Every single person has had issues and confusion at the counter as well as car return. We all had to pay for a upgrade.

I tried to contact corporate and no one will talk. I have close friend who is a attorney, he has sent several emails with no response. He found something in their contract is actually suing them just to open their eyes and be a thorn in their side. Now they have responded to his lawsuit. I will keep everyone posted. It might turn into a class action lawsuit.

DEVER, COLORADO -- Very long wait times to pick up car, only 2 people working (11/2 hr.) Asked how it would be returning car, wanted to know if we would have long wait for shuttle. Told it should be no problem. Turned out 45 plus min. for shuttle to come in spite of several of us going and speaking to agent. Agent said drivers not our employees so can't really do anything. There was about 20 of us waiting, watching 3 Thrifty shuttles and 2 Dollar shuttles come and go. Unacceptable! Would not recommend Advantage, or rent with them again. Also asked for a map when we arrived, no maps, not even anything on the wall to know directions.

PHOENIX, ARIZONA -- I had booked a car through Hotwire and when I got to Advantage Rental Car the counter person did not tell me they did not accept the insurance purchased through Hotwire. We were charged 25.99 a day for the insurance 13.99 a day for an additional driver and the fuel plan that was supposed to be 2.34 cents a day which when we were billed for almost 30.00 for fuel in a car that was brought back almost half full. This accumulated and additional 256.00 dollars on top of what we paid Hotwire for the rental car.

Due to the unscrupulous practices of this company or the person representing them made our 5 day rental almost 400.00 dollars. This is a Canadian owned company. They have a 1 Star rating with Consumer Affairs. Need I say more.

PHOENIX, ARIZONA -- As we stood in line (almost an hour) waiting to rent our 'reserved' vehicle. The three customers ahead of us had returned with issues. It was discerning at the very least. (One customer had returned three times with issues.) When it became our turn, I was very concerned if we would get an acceptable, reliable vehicle so I asked the agent directly "Is our car available and ready?" She said "no", they did not have any cars available. This left us and the remaining 10 customers in a bad spot. Fortunately, we were able to go next door to Enterprise and they were willing and able to help us out. They honored our price and we were happily on our way.

FORT LAUDERDALE, FLORIDA -- DO Not rent from this company or EZ Car rental which Advantage owns. I only gave one star because zero stars was not offered. I prepaid for a car in Ft Lauderdale which was a huge mistake. Before renting, I read the cancellation policy. It clearly says under their section on cancellation that if you cancel less than 24 hours that there is a charge for one day's rental. They have an additional clause way down at the bottom of all their policies, obviously set up to mislead you about prepaid rentals, that says if you cancel they steal $50 from you. I am disabled and after reading all the horror stories about this company I decided to cancel.

The general consensus from all the reviews that I read stated that Advantage is a scam company that makes you wait in huge lines only to receive horrible service and then they try every way possible to rip you off and most of their vehicles are pieces of junk. I sent a nice email to Nicole at ** requesting to get my $50 back and she sent me an email using the word "denied" and that their policy is keep $50. The entire rental was $140 and they kept 35%? That is ridiculous. They stole $50 from me and I am going to look into taking them to court because I am sure they steal from thousands of customers. They should be shut down.

ORLANDO, OHIO -- I twice tried to use their web site to rent a car in Orlando. Their website was having problems so I could not tell if my rental occurred. So I canceled both of them with 10 minutes of renting. On the second rental I tried to use the free upgrade that they sent me. The free upgrade did not work.
They charged me $50 each for the two rental cancellations - all because their website does not work.
Don't use this company ever. Poor website and they definitely have the highest cancellation fees of any company I have ever used.
My guess is they make more money off of their cancellation fees than they do from their car rental based on my experience.