Advantage Car Rental WILL take advantage
PHOENIX, ARIZONA -- My wife and I just returned from our bi-annual trip to southern Arizona, where we rented a car from Advantage for the first time. We had received the 'best rate' through Travelocity, but when we arrived at the Advantage counter in Sky Harbor Airport, the woman at the counter refused to honor the price given to us by Travelocity, rudely telling me that there were "taxes that Travelocity could not compute", because the company was not familiar with the local taxes. When asked to speak to a manager, the woman at the counter responded by saying that "a manager won't come up here for this", and refused to call the manager. When we went downstairs to pick up our rental car, my wife asked the fellow behind the counter if he could remedy the error made by the woman upstairs. He looked at the paperwork and made a face, saying that he 'knew what happened'. When she pressed him further he quietly said that the employees often add charges to the rental for additional insurance, without asking the customer. He corrected the paperwork to reflect what we had been originally been quoted.
Although I am grateful to this young man for correcting this, his confession and this experience on the whole left a bitter taste in our mouths. We will certainly never rent from Advantage again.