It Should Be Called Disadvantage
FT. LAUDERDALE AIRPORT, FLORIDA -- We made a reservation to rent a car at Ft. Lauderdale airport last week. We only needed the car to get us to my brother's house and back to the airport. there were 2 cars at the house waiting for us, ... read full review2 Replies - Latest reply on 02/26/2014
DALLAS, TEXAS -- I made a reservation on July 24 for a mid sized car to be picked up on August 2 at Dallas Love Field. When I arrived at the Advantage counter the person told me all he had was a mini van. I told him that I did not really want a mini van. He told me that if I did not take it he would just give it to the next person in line and I would not have a car. He was very rude and condescending. He was a complete jerk.
When I called customer service, the person implied that it was my fault. Why make a reservation if they are not going to honor it. I’m sure Advantage will stay in business without me, but I will never rent from them again and urge other to not do business with them. I went to the only other open rental counter and rented a car for almost double what I had been quoted by Advantage. I did rent from Enterprise and they were absolutely wonderful, they will have my business in the future.
LOS ANGELES, CALIFORNIA -- This was the first time that I rented from Advantage, and it was a pretty good experience compared to what I have read here.
We arrived at LAX, got our bags and went to the curbside pickup to wait ... read full review
SAN DIEGO AIRPORT, CALIFORNIA -- We will not use Advantage again. Although we preordered and prepaid on-line, it took us 1 1/4 hours to get our car. The desk agents had wrongly entered the information for the two customers before us and did not know how to correct their mistakes. We waited while they did a lot of talking without much action. Two days after we rented the car, we received a call from an Advantage representative asking what car we were driving. He stated he was trying to figure out the renters of 19 cars rented that particular day! Our on-line order stated all taxes and fees included. It turned out that $20 more in taxes was included in the final bill with a response of "those are the taxes."
The car itself, a Dodge Avenger, was fine. Our relatives on vacation with us used Enterprise. None of them had any problems and were processed very timely.
Rental Car Not in Good Condition
CHARLOTTE, NORTH CAROLINA -- I rented a car from this company on July 2. Shortly thereafter on a drive to Rock Hill (30 miles away), I noticed that the low tire pressure light had come on. It's 9PM and I'm on a highway in a wooded ... read full review
Advantage Is The Worst Car Rental
DENVER, COLORADO -- DO NOT RENT A CAR FROM ADVANTAGE!!!! I wish there was a negative rating because this company doesn't even deserve one star.
First, they never tell you when you make the reservation that you need an ... read full review1 Replies - Latest reply on 05/22/2013
I made the mistake of choosing Advantage Car Rental. They do everything possible to avoid giving you a receipt when your rental is complete, and their website is deliberately deceptive. They are dishonest and make it difficult to find out the most basic information about your rental. 1 Replies - Latest reply on 05/05/2013Add reply
JACKSONVILLE, FLORIDA -- I would not recommend that anyone rent from this company. Three things went wrong with our rental car while we had it and all they did was note our file about it. The thing that topped the cake was our tire pressure light went off and I called in and they said it could be a number of things like the cold weather. The last day we had the car we got a flat tire 160 miles from the rental company. The company was rude to us about it and did not care. They wanted us to us our own AAA to fix, told us there was a spare tire in the trunk and it wasn't. We were 1 hour late returning the car because we had to fix it ourselves with fix a flat and ride slow on the freeway to get back and they still charged us an extra day.1 Replies - Latest reply on 01/02/2012Add reply
Advantage was listed substantially lower in price that all other car rental companies when I did a search on Travelocity and a few other sites. I was skeptical since the price was around 40% cheaper and thought there must be a catch. I took a chance and went with Advantage, thinking that I would probably get an older vehicle, poor service, or hidden charges. Surprisingly, there were no surprises. The shuttle came quickly. When we reached the pick-up location, the lines were quite long, but understandable with the low prices. When I got the car, I was pleasantly surprised to get a relatively new (less than 4500 miles) well-equipped Chevy Malibu with XM satellite radio. When I returned the vehicle, I was charged exactly what I was quoted (I had declined all options).
1 Replies - Latest reply on 08/21/2011Add reply
No surprises, pleasant service, a nice new vehicle. Will definitely rent from them again.
1030 W MANCHESTER BLVD, INGLEWOOD, CALIFORNIA -- There's a reason this company is the cheapest. Rented a car for three days at LAX over the weekend. Despite the car being reserved several days in advance, the car was not ready. Like many others here, it took an hour to get our car and the shuttle took a VERY long time to pick us up from LAX. The car was FILTHY and had to be returned TWICE just to clean the windows. After the first time out, I noticed a "clicking" sound from one of the tires and was told it was probably a rock. It was too dark to see so we continued to our hotel. The next morning we awoke to find the left rear tire flat with a large screw in it (the source of the mysterious clicking). I tried caling their road service and waited for 30 minutes in the queue with no answer. I called the office and was told that the flat tire was MY problem! In the end I had to have the rental car towed to a tire shop and have the tire plugged at MY EXPENSE! No offer of restitution was made by Advantage. STAY FAR AWAY FROM THESE GUYS!
1 Replies - Latest reply on 07/14/2011Add reply
The worst in customer service and a real bate and switch. They are also Hertz so you will get no solution to the problem every number to solve the problem leads you back to the office you rented from.
1 Replies - Latest reply on 01/05/2011Add reply
Hertz and Advantage don't care about you and your well being
The office I rented from was the Advantage in the Hilton airport hotel in west palm beach you get there and you are stuck to rent from them so they have no office space at the airport so you wait for some one to pick you up
Don't deal with Cheapo.com either
I love Advantage Rental Car!!
LAS VEGAS, NEVADA -- I made a reservation online for car rental for the best price of $181 for 10 days for an economy car. I copied what I thought was the most pertinent information and printed it out, when I should have ... read full review2 Replies - Latest reply on 06/04/2013
MIAMI, FLORIDA -- Do not--DO NOT ever rent a car from Advantage in Miami...important..this is dangerous! Here's why:
2 Replies - Latest reply on 06/23/2013Add reply
Unlike all the other rental car companies in Miami, Advantage does not have signs leading you back to the Advantage return location--- even if you have a GPS, Advantage does not include their address on their paperwork.
The area around their location is a BAD area of Miami, and you WILL get lost, like the dozens of other Miami renters I have talked to. They do NOT answer their phone, so essentially you are lost in the worst part of Miami with no reasonable way to find their location. I was on the shuttle with 6-8 renters who were all missing their flights (some international) because of this issue.
And here's the best part: when you complain, they tell you: "sorry, you should have arrived two hours earlier!"
( P.S. they rented me a car with a flat tire)
Whatever it costs to rent from Hertz or Avis, do so because in the long run it will be cheaper after you pay for a new flight because you missed your original flight.
The folks @ Advantage in Houstons Bush airport are great. Rented a car from them and they were friendly from the start. Had to extend the rental due to a family emergency and they made the transaction such a positive experience. Not only friendly and efficient but caring as well as to what we were going through. Great team! Add reply
SALT LAKE CITY AIRPORT -- RR# 548769885
I rented at car through advantage car rental at Salt Lake City airport from October 14-16 2009. I had already pre-paid using hotwire, and made it very clear to the sales person that I ... read full review2 Replies - Latest reply on 11/07/2009