Beware of their online
DALLAS, TEXAS -- Amazingly disappointing experience - Have been a long time renter and this was the first time to see such an absurd scam to rip off the poor customers - BEWARE OF ADVANTAGE CAR RENTAL (Specially if you're ... read full review7 Replies - Latest reply on 02/25/2014
JACKSONVILLE, FLORIDA -- I would not recommend that anyone rent from this company. Three things went wrong with our rental car while we had it and all they did was note our file about it. The thing that topped the cake was our tire pressure light went off and I called in and they said it could be a number of things like the cold weather. The last day we had the car we got a flat tire 160 miles from the rental company. The company was rude to us about it and did not care. They wanted us to us our own AAA to fix, told us there was a spare tire in the trunk and it wasn't. We were 1 hour late returning the car because we had to fix it ourselves with fix a flat and ride slow on the freeway to get back and they still charged us an extra day.1 Replies - Latest reply on 01/02/2012Add reply
Worst experience I've had in 20 years of travel and as a part of the travel industry.
1 Replies - Latest reply on 03/12/2007Add reply
Cars are terrible, mine broke down after a 40-mile drive, had to leave the car, spent several hours on hold and talking to several people trying to resolve.
Customer service and follow-through is atrocious
TORONTO -- Do NOT ever rent a car from Autowise, an affiliate of Advantage car rental in Canada. I was quoted a price of $274 and ended up paying close to $500. Autowise slaps a mandatory $8.95 mandatory insurance liability charge for everyday of your rental. This is not explained when you rent the car even though you sign a waiver saying you do not want insurance and they assure you that you do not have insurance. On returning the car, they say that you had waived collision insurance but not the mandatory liability insurance that the company requires.
2 Replies - Latest reply on 07/10/2007Add reply
It's a scam and all the customers who came in to return their cars were shocked and upset at having to pay this hidden cost.
MIAMI, FLORIDA -- Do not--DO NOT ever rent a car from Advantage in Miami...important..this is dangerous! Here's why:
2 Replies - Latest reply on 06/23/2013Add reply
Unlike all the other rental car companies in Miami, Advantage does not have signs leading you back to the Advantage return location--- even if you have a GPS, Advantage does not include their address on their paperwork.
The area around their location is a BAD area of Miami, and you WILL get lost, like the dozens of other Miami renters I have talked to. They do NOT answer their phone, so essentially you are lost in the worst part of Miami with no reasonable way to find their location. I was on the shuttle with 6-8 renters who were all missing their flights (some international) because of this issue.
And here's the best part: when you complain, they tell you: "sorry, you should have arrived two hours earlier!"
( P.S. they rented me a car with a flat tire)
Whatever it costs to rent from Hertz or Avis, do so because in the long run it will be cheaper after you pay for a new flight because you missed your original flight.
SALT LAKE CITY AIRPORT -- RR# 548769885
I rented at car through advantage car rental at Salt Lake City airport from October 14-16 2009. I had already pre-paid using hotwire, and made it very clear to the sales person that I ... read full review2 Replies - Latest reply on 11/07/2009
Closing before your flight landed
CHICAGO, ILLINOIS -- My wife and I flew into Chicago's Midway Airport for the Christmas Holiday. When we searched for rental car companies through various search engines we ended up at Advantage because their prices were ... read full review3 Replies - Latest reply on 01/18/2009
Failure to honor contract
SALT LAKE CITY, UTAH -- I made a reservation for an economy car with Advantage for my trip with my oldest son to Salt Lake City. (We were going to Zion and Bryce Canyon and so were going to do a lot of travelling and I wanted ... read full review7 Replies - Latest reply on 04/27/2008
It Should Be Called Disadvantage
FT. LAUDERDALE AIRPORT, FLORIDA -- We made a reservation to rent a car at Ft. Lauderdale airport last week. We only needed the car to get us to my brother's house and back to the airport. there were 2 cars at the house waiting for us, ... read full review2 Replies - Latest reply on 02/26/2014
DALLAS, TEXAS -- I made a reservation on July 24 for a mid sized car to be picked up on August 2 at Dallas Love Field. When I arrived at the Advantage counter the person told me all he had was a mini van. I told him that I did not really want a mini van. He told me that if I did not take it he would just give it to the next person in line and I would not have a car. He was very rude and condescending. He was a complete jerk.
When I called customer service, the person implied that it was my fault. Why make a reservation if they are not going to honor it. I’m sure Advantage will stay in business without me, but I will never rent from them again and urge other to not do business with them. I went to the only other open rental counter and rented a car for almost double what I had been quoted by Advantage. I did rent from Enterprise and they were absolutely wonderful, they will have my business in the future.
LOS ANGELES, CALIFORNIA -- This was the first time that I rented from Advantage, and it was a pretty good experience compared to what I have read here.
We arrived at LAX, got our bags and went to the curbside pickup to wait ... read full review
SAN DIEGO AIRPORT, CALIFORNIA -- We will not use Advantage again. Although we preordered and prepaid on-line, it took us 1 1/4 hours to get our car. The desk agents had wrongly entered the information for the two customers before us and did not know how to correct their mistakes. We waited while they did a lot of talking without much action. Two days after we rented the car, we received a call from an Advantage representative asking what car we were driving. He stated he was trying to figure out the renters of 19 cars rented that particular day! Our on-line order stated all taxes and fees included. It turned out that $20 more in taxes was included in the final bill with a response of "those are the taxes."
The car itself, a Dodge Avenger, was fine. Our relatives on vacation with us used Enterprise. None of them had any problems and were processed very timely.
Rental Car Not in Good Condition
CHARLOTTE, NORTH CAROLINA -- I rented a car from this company on July 2. Shortly thereafter on a drive to Rock Hill (30 miles away), I noticed that the low tire pressure light had come on. It's 9PM and I'm on a highway in a wooded ... read full review
Advantage Is The Worst Car Rental
DENVER, COLORADO -- DO NOT RENT A CAR FROM ADVANTAGE!!!! I wish there was a negative rating because this company doesn't even deserve one star.
First, they never tell you when you make the reservation that you need an ... read full review1 Replies - Latest reply on 05/22/2013