Appointments not kept
This concerns A&E FACTORY SERVICE 1-800-771-3029.
On 5/4/11 I had an appointment between 1 and 5PM to have my Whirlpool noisy hinge?) refrig door repaired. had talked to xxxx and was quoted a price ... read full review2 Replies - Latest reply on 06/14/2011
Improper Service Repair
GRAND RAPIDS, MICHIGAN -- Filed against :
A & E Factory Service
3099 28th St SE
Grand Rapids MI 49512-1667
I had A&E come out to my home to repair a dishwasher. The dishwasher was making a grinding ... read full review1 Replies - Latest reply on 02/24/2011
The representative was on time and he fixed the washer in about ten minutes.
It wouldn't fill with water and he knew exactly which part had failed.
It was the best service I had ever experienced. The washer was under warranty, so there was no charge.
CHARLOTTE, NORTH CAROLINA -- A&E has been to my home 4 times now for the same service request. Everytime I schedule an appointment, I'm given a window of time for the tech to arrive; and each time, the tech has been late beyond the window of time. If you schedule service, prepare to take the entire day off from work. I've had to use 4 days of leave from work. Each time someone come to my home to repair my dryer, they don't know what appliance they are there to repair, and I have to explain the problem again. They keep no record of the previous tech's visit. Every tech that has shown, thinks this is the first time that anyone has come to service the appliance. They stay for 5 min then tell me that they need to reschedule because because of various reasons. I really can't comment on the tech's level of skill, because they haven't done anything. They have been rude, disorganized, and unprepared. They've even tried to redirect blame to me for their inadequacies-- telling me that I shouldn't have purchased the dryer; I'm spending to much money on my home remodel. (How would they know what I'm spending?!) If you have the option to use another appliance repair company, do it. Add reply
Worst Service Ever
This company has the worst service in the country. If they are in your yellow pages move to the next service company. If you have warranty work and your warranty company suggests A&E tell them NO. Here ... read full review4 Replies - Latest reply on 11/02/2010
I purchased a Whirlpool Electric dryer on 8-8-10. It has 4 heat settings-the main reason I bought this model-and the only setting with heat was "High" setting. Called Lowe's, they sent A&E out and tech told me electric dryers are either on or off! He said I wouldn't get much difference between each setting and even mentioned a "dummy switch". The tech never checked the dryer and insisted there was nothing wrong with it.
2 Replies - Latest reply on 09/30/2010Add reply
Then I Called Whirlpool and they sent "Diamond" repair service. I was right, it had a bad dial.
Whirlpool side by side refrigerator, ice maker stopped working. I called my Whirlpool warranty service and they put me in contact [transferred me immediately] with A&E factory service to make an appointment for repair today between 1 and 5pm. I am in Santa Clarita California. A&E made an appointment, called the day before to remind me, the repairman called when he was 20 minutes away. He just left 7/15/2010 3:30PM. He explained how the ice maker worked to us, he identified the problem quickly [broken part], he showed us the part.
1 Replies - Latest reply on 07/15/2010Add reply
The repairman had a replacement part on his truck and installed it. He did not leave the freezer open long, cleaned the ice maker parts that did not need repair and completed the repair in just over 30 minutes. I was very hesitant about using this repair service after reading all of the poor reviews. I felt it necessary to add my 3 cents worth when they did such a good job. I will ask for this technician if I need repairs in the future.
STERLING HEIGHTS,, MICHIGAN -- I wish to tell anyone that might be thinking of having A&E factory service repair any appliance they own not to waste they're time-- we had
them repair our dryer and thought the price was high, so they ... read full review5 Replies - Latest reply on 07/09/2010
Awful experience with A & E
Have had these dryers less than a year and one stopped working. We have been trying to get this fixed for at least four months now and still not working. The tech. came out to fix it and now it is drying ... read full review2 Replies - Latest reply on 06/08/2010
Don't use A & E Factory Service!
CHICAGO, ILLINOIS -- My husband and I own a two flat in Chicago and provide laundry to our tenants. Returning home from the holidays we found that our washer was no longer working. Frustrated and in need of it to be fixed ... read full review6 Replies - Latest reply on 05/25/2010
AE Factory Services is terrible!!!
1 Replies - Latest reply on 12/02/2009Add reply
I scheduled service appointment with them online through Whirpool website. My wife took day to wait for their visit. Appointment time to fix my refrigerator was from 8:00 am to 12:00 pm. When nobody showed up at 12:30 pm I call their Customer Center and was notified that since one of the technicians call off for this day somebody will come after 12:00 pm. After nobody came at 3:00 pm, I was assured that technician will be coming after 5:30 pm. I call at 6:30 pm again and representative told me that technician is on his way to my house and assured me 100% that service will be performed this day. I repeated my call at 8:00 pm and AE supervisor notified me that it’s too late and I have to wait until next day. I rescheduled for next day from 8:00 am to 12:00 pm, but when I called next day to confirm that somebody coming in they told me that my request for new appointment is does not exist.
This company has only central office in Texas and subcontracting local technicians and apparently cannot control them.
I strongly recommend avoid AE services!!!!
SILVER SPRING, MARYLAND -- We tried to use A and E Factory Services for repair of our stove. After waiting several weeks for them to come put in the part that was ordered, they canceled the appointment and said they were over booked. We had been without a stove for more than 3 weeks. They canceled on the day they were supposed to come during the time we were home waiting. Not only did they cancel, but they said they were not coming for at least a week more. They were unwilling to adjust the price as we had already paid them some money for the initial visit. Even though I told them I was having company for dinner (foolishly thinking my stove was going to be repaired), they refused to help in any way and did not seem to care that we had been waiting for a long time and taken off from work while waiting for them. Never use this terrible company.
1 Replies - Latest reply on 06/07/2009Add reply
Eileen and Mike
An Employee Perspective
I work at A&E I am a 3rd party associate. I schedule the appointments when your appliance is in need of service. Now before you rip me apart and feed me to the sharks. I have only worked there for a month. ... read full review3 Replies - Latest reply on 12/17/2011
The Complete Saga
CHATTANOOGA, TENNESSEE -- Originally posted on 4/21/2009
I purchased a new oven at HHGreg. When it was delivered to my house on April 1, it was delivered with a broken control panel. This means I have not been able to set the ... read full review4 Replies - Latest reply on 04/25/2009