A&E Has Terrible Customer Service and Technicians Who Lie
DALLAS, TEXAS -- Maytag gave me A&E' Factory Services number, so I thought they would be reputable. I could not have been more wrong. A&E Factory Service is a terrible company!
I was schedule to be technician #398255's first stop of the day at 8AM. 8:20 AM, I get a phone call saying that the technician knocked and my door and I was not home, so he left a note. No such thing happened. (I understand that technician wants to go to a 5th floor apartment, but my building has 2 elevators if he didn't want to used the stairs.) There was no note. The company said I'd be the technician's next stop.
At 9:20 AM, I called to follow up that and was told my window had been moved (without my consent from) 8AM to NOON to 8AM to 5PM. After they tracked down the technician, I was told he said that he was not even in my area on an "big job that would take at least 2 hours." I told them, I had trouble beleving this from a person who would was caught lying about about putting a sticky note on a door.
Customer service was equally difficult to deal with. I was constantly having to provide each agent with the same information I'd given to previous agents even when my call was transferred. Promises to call me back in 15 minutes were not done, so I had to call them back and deal with the whole process over again.
I found A&E Factory Services to be rude, disrespectful, inconsiderate, and liars. I would encourage you do business with somebody else and encourage manufactures like Maytag to no do business with them.