SAN FRANCISCO, CALIFORNIA -- On August 08th of 2009, I bought a ticket for me, my wife and my 1 year old baby. We were traveling from San Francisco, USA to Sao Paulo, Brazil with one stop at Mexico City, Mexico, flight AM14, at San Francisco Airport, CA. Employee name: Ms. **, AeroMexico Airlines customer service supervisor. Unfortunately, the service was inadequate because we were charged incorrectly.
I am disappointed because I bought the ticket online previously and the cost for infants under 2 years was right, but at the check-in counter at the airport I was billed the wrong amount, an additional value was charged in a very disrespectful way by the customer service supervisor from AeroMexico, who was inconvenient because I keep talking in English. The AeroMexico employee was rude, always trying to force me to understand their language (Spanish). How come this happen in USA? Just for records, my native language is Portuguese and I speak English fluently, so, I had to deal with a terrible situation.
I tried to argue and defend my rights as a customer, that the ticket was bought in the company's website and that wasn't correct. We arrived 2 hours before the departure, but anyway we had a delay for the flight and carrying a baby on the lap. This was a very embarrassing and frustrating situation as a customer and traveler. I'd like to share this to prevent that anyone else go through this situation. That was the first and the last time we use this service, for sure!