AeroMexico Airlines Consumer Reviews

MEXICO CITY -- Aeromexico sucks and does not care about me, their customer! Back on Wednesday, June 1st, 2016, I took my very first flight using my precious 30,000 skymiles that I have religiously saved for through Delta Airlines to go from Buenos Aires, Argentina to Toronto, Ontario, Canada and I did not have a very good experience at all! To start off: the flight did not take off for at least one full hour so basically we did not leave from Buenos Aires, Argentina as scheduled and we did not receive any type of compensation for this horribly, drastic delay!

Before we received our first lunch meal, one of your flight attendants made a very strange request and demanded to have all of the window shades closed during daylight hours! Please note: I never experienced this before on any airplane in my life and asked why and never received an answer! I felt very uncomfortable with this to say the very least! To continue on: shortly after that incident, they did serve us a pasta or chicken lunch, however, the portions were not very large at all compared to Delta Airlines' portions.

I did in fact ask for an extra meal because I was starving with their small portioned meals and waited over an hour for one and sadly one of their flight attendants came back and told me that there were no more meals which I did not believe because not only was the plane halfway full during my first flight, but even one of their customers who was sleeping near me and got his meal quite late (close to an extra hour longer than I had waited) and it is simply amazing that there was still a meal for their other customer (even though it was rather late), but there was not an extra meal for me! How ridiculous and very selfish does it get!

Last, but not least, their inflight entertainment system definitely needs improvement as well! During my inflight experience, I was not able to find one single news station such as Fox, CNN, BBC, etc. I have never been on an airplane that does not have any news station on their in flight system and Aeromexico is the first! When it came to search for music albums on their music stations, there was also a very poor selection as well! And... when it came to television shows, yes, they have some, but for example, they have no cooking shows, such as Kitchen Nightmares, no designing shows such as HGTV, etc.

Please note: Aeromexico should examine Delta's inflight entertainment system and follow their steps and perhaps they would have a much better service! Obviously! Please note: I want to touch on one more thing that bothered me... Since back on my first flight, we were not served dinner, then by the time I got to my second flight, I was still starving and sadly, there was no dinner being served on my final flight and I had to wait until the very next morning for the small breakfast to be served!

Overall, this was not a very good Aeromexico inflight experience and definitely not worth my 30,000 hard earned skymiles that I used to purchase this one way flight! Overall, this was not a very good flight and not a very good deal for 30,000 skymiles!

Please note: I did send out this letter of very serious complaint to all of Aeromexico's top executives and I did receive two (2) unhelpful reply letters: One from Monserrat ** and the other from Edouard **. Both of them were useless, greedy and selfish and offered me no resolution and no compensation for my legitimate, serious complaints!

Please note: they could have offered me some Delta skymiles back to my account for this disgusting, horrible service! Instead, they offered me nothing! I am never flying with Aeromexico again! Final thoughts: this is exactly the type of low class service that you get when you fly a third (3rd) world airlines!

MEXICO CITY -- I did not have a very good experience with Aeromexico! Back on Wednesday, June 1st, 2016, I took my very first flight using my precious 30,000 SkyMiles that I have religiously saved for through Delta Airlines to go from Buenos Aires, Argentina to Toronto, Ontario, Canada and I did not have a very good experience at all!

To start off: The flight did not take off for at least one full hour so basically we did not leave from Buenos Aires, Argentina as scheduled and we did not receive any type of compensation for this horrible, drastic delay! Before we received our first lunch meal, one of their flight attendants made a very strange request and demanded to have all of the window shades closed during daylight hours!

Please note: I never experienced this before on any airplane in my life and asked why and never received an answer! I felt very uncomfortable with this to say the very least! To continue on: Shortly after that incident, they did serve us a pasta or chicken lunch, however, the portions were not very large at all compared to Delta Airlines' portions.

I did in fact ask for an extra meal because I was starving with your small portioned meals and waited over an hour for one and sadly one of your flight attendants came back and told me that there were no more meals which I did not believe because not only was the plane half way full during my first flight, but even one of their customers was sleeping near me and got his meal quite late (close to the extra hour longer that I had waited) and it is simply amazing that there was still a meal for their other customer (even though it was rather late), but there was not an extra meal for me! How ridiculous and very selfish does it get!

Last, but not least, their in-flight entertainment system definitely needs improvement as well! During my in-flight experience, I was not able to find one single news station such as Fox, CNN, BBC, etc. I have never been on an airplane that does not have any news station on their in-flight system and theirs is the first!

When it came to search for music albums on their music stations, there was also a very poor selection as well! And when it came to television shows, yes, they have some, but they have no cooking shows, no designing shows such as HGTV, etc. Please note: They should examine Delta's in-flight entertainment system and follow their steps and perhaps they would have a much better service! Obviously!

Please note: I want to touch on one more thing that bothered me... Since on my first flight, we were not served dinner, then by the time I got to my second flight, I was still starving and sadly, there was no dinner being served on my final flight and I had to wait until the very next morning for the small breakfast to be served! Overall, this was not a very good Aeromexico in-flight experience and definitely not worth my 30,000 hard earned SkyMiles that I used to purchase this one-way flight!

After I had sent out my letter of very serious complaint to Aeromexico, I received a response letter from Montserrat ** in customer service. She did absolutely nothing for me and was so cheap and selfish! I will not be flying anymore with Aeromexico! They suck! Delta Airlines is way B.E.T.T.E.R.!!!

SAN FRANCISCO, CALIFORNIA -- On August 08th of 2009, I bought a ticket for me, my wife and my 1 year old baby. We were traveling from San Francisco, USA to Sao Paulo, Brazil with one stop at Mexico City, Mexico, flight AM14, at San Francisco Airport, CA. Employee name: Ms. **, AeroMexico Airlines customer service supervisor. Unfortunately, the service was inadequate because we were charged incorrectly.

I am disappointed because I bought the ticket online previously and the cost for infants under 2 years was right, but at the check-in counter at the airport I was billed the wrong amount, an additional value was charged in a very disrespectful way by the customer service supervisor from AeroMexico, who was inconvenient because I keep talking in English. The AeroMexico employee was rude, always trying to force me to understand their language (Spanish). How come this happen in USA? Just for records, my native language is Portuguese and I speak English fluently, so, I had to deal with a terrible situation.

I tried to argue and defend my rights as a customer, that the ticket was bought in the company's website and that wasn't correct. We arrived 2 hours before the departure, but anyway we had a delay for the flight and carrying a baby on the lap. This was a very embarrassing and frustrating situation as a customer and traveler. I'd like to share this to prevent that anyone else go through this situation. That was the first and the last time we use this service, for sure!