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Aeroplan cancels points - brutal customer service
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VANCOUVER -- After earning over 200,000 points throughout the past years on Air Canada, I took last year off of travelling due to work and kids. Today I find out that all my award points were cancelled due to my inactivity. They sent me a single email notifying me of this fact along with their fare saver emails, Aeroplan updates and other many, many miscellaneous emails. It is absolutely brutal that they can get away this. If there is any legal action I am in full support.

The folks in the Vancouver call center were not helpful at all, clearly buying in with the whole screw the customer and improve the company's balance sheet at any cost. I have never been that much of a Westjet fan, but from now on in I will be flying Westjet. No way will I fly the morally bankrupt and financially bankrupt Air Canada. Westjet is associated with the Air Miles program which doesn't expire points. Good riddance Air Canada, good riddance Aeroplan and good riddance CIBC. I will never support this group of companies again and I invite other to do so as well.

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Aerplan Rating:
1 reviews & complaints.
Contact Information:
525 Viger Avenue West, Suite 1000
Montreal, Quebec H2Z 0B2 Canada
1-800-361-5373 (ph)
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