FRANKLIN, INDIANA -- On June 19 and 20, 2013, I visited Affordable Dentures, Franklin, Indiana, to receive same-day partials. From the clinic published offerings, I selected what is termed "The Premium Package," at a cost of $1780. The Package consists of a set of full or partial dentures, with the promise of being allowed to return at any time during the first year of wear for repair and adjustments. A final set is then placed in the patient's mouth. The words "at any time" echo throughout the clinic as the patients are being fitted for teeth, and again, as they leave: "You may come back any time you need to." That promise turns out to be a lie, particularly for purchasers of The Package.
At the time of my visit, I had eight teeth remaining, with only the two upper teeth to be extracted. I had been wearing partials and bridges for 17 years. The price schedule the assistant put in my lap showed extractions at $75 each. I was charged $105 for each one, and not told of the inflated price until after surgery. Dr. ** made the dollar amount out of whole cloth. This is bait and switch.
Patients are given two prescriptions and are told these have to be filled immediately or surgery will not be done. At the beginning of my visit I completed a medical history revealing a thyroid condition. The medication Dr.** prescribed came with a printed indication of potential death to those with thyroidism. The prescription is given to every patient, no matter their medical condition. This is malpractice.
Over fifty patients were seen on the day I was. They were herded through the clinic, with their dentures made as fast as credit cards can be swiped, and regardless of quality. When mine were placed in my mouth, a definite elevation on the upper right was noticeable; the length of the right side teeth was pronouncedly shorter than the other side. I noticed this after I went to my car and called in the message. The hateful assistant **, left a recorded reply, "Your teeth were made the way they are supposed to be, so I don't know what your problem is." No mention of "We'll fix it any time." Certainly, no consideration for the pain of the patient was forthcoming.
I went back anyway. When looking into my mouth, ** told me, "Nothing is wrong with the partial. It's you." You have a lip like Elvis. You snarl like Elvis and that's why you think the teeth look funny." I am 61 years old and never in my life have I been told I look like Elvis. I have never had elevated teeth on one side, either. I asked to speak to the dentist and in came Dr. **, owner of the practice. She looked at my mouth and told me I shouldn't criticize her work and I should leave. I asked her to take the partial and make the teeth the same length.
She stormed out of the room shouting at me, "I'M NOT GOING TO DO IT. I DON'T HAVE TO DO IT." I told ** that Dr. ** had better do it. ** grabbed my arm (I was still sitting in the exam chair) and shook me, saying, "You don't talk to US like that." In a few minutes, Dr. ** returned and added length to my teeth, so that miraculously, after 61 years, I no longer looked like Elvis! And then she said, "We added lots and lots to your teeth!" The same teeth that minutes before didn't have anything wrong with them, according to her. One month later, her crummy addition to the partial is now crumbling off, and I again have lopsided teeth.
The lower partial was three times the size it needed to be. It wouldn't fit into my jaw, particularly the right side. Dr. ** continued to tell me my mouth would "adjust" to a denture so big that my tongue wouldn't lay flat. I could not chew, couldn't talk, and couldn't get the partial into my jaw. The week after this bizarre act of dental malpractice, I called for an appointment to have the lowers decreased. I was told that no one could come back until two weeks post-op; even those of us who had no gum swelling, and who had paid for The Package.
The shoddy work of Drs. ** and ** resulted in blisters, lesions, sores and bleeding in my mouth. All caused by Affordable Dentures' defective product. The lowers would not allow my mouth to rotate or chew. And I was expected to be tortured like this for no less than one year and up to two years! Subsequently, I was examined in an emergency room and by a dentist in federal practice, all advising me to contact Dr. ** for adjustment.
Work was done to make the partials smaller, but still do not fit my mouth and are completely unusable. Sores and lesions continue to form on my gums due to the defective workmanship of this garbage for a product. Parts of the upper partial have chipped off during normal wear, leaving a gap between the teeth. I called again ("You can come back anytime!") in early August for repair. The nasty ** told me I could only come on a Tuesday between 1 and 2 o'clock.
She then said, "You come when I tell you to, or you won't get an adjustment or repair." So I haven't been back. I live with the worst excuse for a set of partials ever made. The chewing surfaces are almost non-existent. The lowers cannot be worn. The uppers continue to chip. These substandard, inferior teeth are causing pain and suffering as well as embarrassment by not being wearable.
Most new denture issues are caused by gums adjusting to extractions and the placing of artificial teeth. These are not problems particular to me. My gums were ready for permanent partials, yet Affordable Dentures refused to provide them. At one point, Dr. **, in an effort to deflect responsibility for her inferior work, pointed to my natural tooth #22, and said, "It's this one that's causing all the trouble. This tooth gave us FITS!" Tooth #22 had nothing to do with the creation or placement of her shoddy partials. My #22 is perfectly normal and was not in the way of anything. Dr.** simply had to divert attention from her fraud by projecting away from herself.
Affordable Dentures, Franklin, Indiana, should be closed and prohibited from operating in the state. An investigation of this office and the qualifications of its staff are imperative. When I paid $1990 on my credit card to the assistant named "**", I asked for a copy of my file. **'s reply was, "What do you need it for?" I said I have the right to access my medical records. She said, "We don't do that." Affordable Dentures willfully violates HIPPA law.
Two weeks prior to submitting this complaint, I sent an electronic message to the corporate office of Affordable Dentures, Kinton, North Carolina. The narrative here reflects that message. I allowed corporate ten days to provide an answer and nothing has been received, nor have I heard from the Franklin office.
BOAZ, ALABAMA -- I had the more expensive flexible partials made there about two weeks after I had several teeth pulled. The roots had broken off the teeth when the free clinic pulled them. I told the technician this and she failed to tell me that I should wait until the tooth fragments worked their way out of my gums and as a result there is a big gap between the outside of my gum and the the denture. Big enough to pack a lunch in when I eat. Then the technician actually moved the mold cup before the mold was set then pushed it back into place.
The lower denture's teeth surface is even with the gum surface making the lower plate essentially flat. I mean there is no white tooth higher than the pink gum material. Not knowing the difference and trusting these so called "professionals," I have worn the partials for 8 years now and my bite is so off that my upper and lower front teeth butt against each other and has resulted in wearing them flat, taking the edge off them.
I have also had three teeth crack and break because of the uneven pressure exerted on them. I went along thinking this was just my destiny and the results of getting older until I recently had another tooth pulled and a real dentist evaluated my partials and explained this all to me. I am having a new set made next week by real professionals and throwing away the junk Affordable Dentures made for me. And by the way, I have never been treated so rudely in such a condescending manner as I was. Don't be stupid, naive, and complacent like I was. Go to a real dentist and get real dentures even if you have to work out a payment plan.
BOREDMAN/YOUNGSTOWN, OHIO -- Had a great experience with affordable denture of Boredman Ohio. 16 teeth extracted, immediate dentures, this is only my 3rd day post op, no sutures, I love my new smile.
TYLER, TEXAS -- I went to Affordable Dentures in Tyler, because I could not afford a regular dentist. I had 7 teeth to be extracted and a full lower plate to be put in. These are the beginning stages, as this is the first temporary plate. The permanent plate will not come until 6mo to 1yr after this initial plate... First of all, call ahead and get the information about their hours. Anyone wanting a consultation needs to be at the office at 1 P.M. They only do consultations in the afternoon. Also remember to bring a book, as this place is packed with poor people and there will be a long wait. It may be 5:30 P.M. until you are seen, but you will be seen...
I went for a consultation and it took about 2 hours before seeing the dentist. I was taken in and a full lower x-ray was done, then the dentist came in and looked at it and we discussed my options. My teeth (only 7 left in my mouth) were so bad, that he decided I should go ahead and get a lower plate. He does not recommend a full lower, as there is always trouble with them. A full lower plate is a life changing event. You will not be able to eat any crunchy or hard foods. That's the truth. You will have to eat ground meats and soft foods the rest of your life. They will not tell you that, but I am telling you that.
After deciding on having the extractions and the full plate, I decided on the "Premium" denture. You can see 3 different types of dentures. Economy, Good and Premium. It's pretty easy, if you want the longest lasting, then get the premium. Economy dentures often break after a couple years... I had to pay the full amount right then, before they would go any further. They want all the money in advance or they don't do the dentures. Be prepared to pay up front in full, before you go, or don't go.
They do not use insurance, so don't ask. It's cash or credit card up front. I paid $1,330.00 for 7 extractions, a temporary denture till I heal and a permanent denture within a year. I know first hand that going the other way with a super good dentist, would have resulted in an Oral Surgeon, a Dentist and an expensive Denture Lab. It would have cost me over $5,000 if I had gone the best way... I made an appointment for a week later, to have the teeth removed and before that I went one morning to have my form made, so the temporary denture could be ready for the extraction day... The following lines are my thoughts about the people there...
The office people and assistants must be low wage workers. They have the typical low paid, high stress lack of concern for the patient. The person who did my form did not do it well. That was evidenced in the quality of the temporary denture. The Dentist who did the extractions was the absolute best dentist I have ever seen in my 55+ years. They give you a pill to take an hour before you get there and if needed, one when you arrive. It relaxes you and one was enough for me. I was ready to go to sleep. They took me straight in and the dentist took 20 minutes numbing every tooth with a local anesthetic.
He was very good and I did not once feel the needle. Then he extracted the 7 teeth is less than 5 minutes! I was amazed at the skill he used. I had some really bad ones, that a regular dentist would not have touched, but this guy was the best... Once the teeth were out, he put in the temporary denture and had to make a couple small adjustments, because it was too tight. He used a "liquid bandage" substance over the wounds and put the denture in...
Pain is not my thing. I have a low tolerance for it and if you have several teeth removed, it will hurt like hell. I believe that this dentist did a great job, but of course the pain is terrible and they did give me a prescription for pain killers...
The denture itself is not very good. Again, I fault this due to a low paid lab worker, who is probably texting while he makes the denture. It clearly did not fit properly, too much in one area, too little in another. I am glad that I have had a partial for years and an upper for years, as I know what can be done to alleviate the pressure points. I had to remove material in several spots on the lower edges of the denture, to keep it from bruising my gums.
I will ask to see the dentist when I return and tell him that if the permanent denture is not going to be formed with any more care than this, I want the remainder of my money back and I will go elsewhere. Even for an "affordable denture" the quality of this temporary is not worth the mouth pain and I will never be able to wear it for 6mo to 1yr while I wait for the permanent one. If you can afford better, then please do, as you will not be happy with the poor quality results.
MADISON, WISCONSIN -- I worked at Affordable Dentures located in Madison WI for 2.5 weeks, and after working 8 years in the Dental field I've never worked with a company that treated their patients and employees with such disrespect and rudeness. They had patients in and out of the Dental Chair in 2 minutes, it was like an assemble line, only to keep them waiting for hours for crappy dentures that were poorly made, and if for any reason a patients had a complaint or a problem about the fit of the denture the assistant was VERY rude to patients.
From my experience I think it's just a rip off they are all about money, there's no good customer service skills at all. Patients complain all the time!! Be warned!
PANAMA CITY, FLORIDA -- Just like your schedule should be if you do business with these folks. I'll get to that later... On my interview/x-ray process I was told everything would be taken care of and there was nothing more to be said about it. The receptionist and doctor re-insured me that I would get everything included with the package I chose. Example : any repairs, adjustments, and even the final dentures that were even customizable were all included for the low price of roughly $2600! There wasn't any implication of time restriction or additional costs. So I said "great: sign me up!"
Next week I came into get my top teeth removed and replaced with dentures. With my check in hand for the top of the line single set denture plan, I was excited! I must admit they were fast after payment was made to get me and and pull the teeth. I believe over-all process from first meeting to actual teeth pulling was less than 2 weeks. Amazing! That's about all the good things I have to say... if you're still with me get ready for the bad news... So the healing process takes time and about 6 months later I walked in (no appointment) and they saw me that day for adjustments to refit the denture. Wait time was roughly 45 minutes.
Fast forward 8 months later. Again : no appointment, or payment required. Fairly quick service this time ~ 30 minutes ish. Need more adjustments because loose denture and I started seeing cracks on the corners of my mouth. A quick Google search showed one reason was incorrectly fitting dentures. When I asked about this the doctor and assistant both shunned my question saying I shouldn't believe everything I read.
Let's look about 9 months later. No appointment or cash needed. Waited an hour and a half before being seen. Now was unbearable, the denture was too loose and I had to get it changed. It was definitely too big and the cracks on the corners of my mouth weren't healing. On more thorough research I found it to be angular cheilitis. So I wasn't taking no for an answer...The assistant agreed and made new ones for me. Excellent!
Fast forward 11 months....Real issues arise. NOW all of a sudden all people seen are by APPOINTMENTS ONLY! Now I don't expect a memo to be sent or even a letter or phone call. But it's the new age. I'm sure as much money as they make they could spend 200$ on a free lance programmer to create a program and make it text message or email all Panama City clients: Hey Affordable Dentures is now going by appointments only! Sorry for the inconvenience of making you drive 30 miles to find this out yourself if that's you! =P O.K. that one was stretching... anywho...
So yep : I'm stuck with my dentures because I am a nice guy and didn't want to bother them, because I know they are busy folks. If you've ever been there, they always have people in the lobby waiting to be seen. I've probably only been to that office, including first exam, 8 times. I never broke my dentures or caused any excess out of pocket cost for them. I only did mandatory walk-ins as needed.
Now they will not give me my finals that have already been promised and paid for. They are saying there's a time limit now that was never explained or ever seen in my contract be neither my wife nor me. They say I paid for a 3 year term, yet they sometimes give people up to an extra 6 months if the doctor approves this. That last statement is straight from the receptionist up front, and I'm sure others have heard this: Which validates my entire story. I've tried to be patient with these folks, now I'm taking matters into my own hands and I hope this helps someone else out there that may be interested in doing business with these folks. Have a great day!
SHEPHERDSVILLE, KENTUCKY -- My dad needed new dentures because the old ones he had, kept having teeth that fell out. I took him to my dentist and they wanted $1600 for a full set. I called around and other places charge $1500-$5000. He's in his 70s and I'm a student, so we don't have that type of money. I noticed a place called Affordable Dentures offering full dentures for $435 while looking online. I thought it was a scam and thought their dentures might be generic. I was so scared to take my dad, but I prayed about it and took him. Well I'm going to tell you all about it.
Make sure to visit the website and look at the price list. 2. Don't go by the website or 1800 number for office hours. You need to call your local office for the real hours of operation because the Dr sets his own hours and days of the week.
I bought the Economy (cheapest) full set (upper and lower) for dad for a total of $435. This included office visit and fitting, no other hidden fees. This is for someone that was already a denture wearer. They are able to give cheaper rates because they have their own lab on site, so they don't have to pay for sending out the dentures or a lab off site. If this is your first time as a denture wearer or you need teeth pulled also, it will cost more money.
The Economy is a strong material. You pick the color of the gum and color of teeth. So don't worry that they will give you yellow teeth. 5. There is only two differences between Economy and the other more expensive ones. One, you get to try on the dentures and decide if you want them to change it. Two, the gum area looks more natural. The teeth on dad's Economy look natural, but the gum is a little glossy looking so that part is not as natural looking. But you can't tell unless you get really close and he's smiling so hard that you can see he's gum area, which doesn't really happen.
The bad thing is the Dr doesn't have good bedside manner. He came in the room, didn't say hello, and quickly started the procedure without explaining anything. He's a little rude and harsh. So be ready for that. The good thing is that they are clean, I see the nurses and Dr wash their hands between procedures. 7. Conclusion, very worth it! Good economy dentures. Good quality. Can't beat the price.
BOWLING GREEN, KENTUCKY -- I went to Affordable Dentures in Bowling Green, Kentucky in 2011. The employees were very nice and helpful at this time. I bought their full economy set for new wears. I got my temporary set before I got my teeth extracted. They worked out great, had no problems with them. After a year, I went in to get my permanent set. That's when the trouble started. While eating frozen yogurt one day, with CRUSHED UP, powder like candy bar, my lower denture broke in half. I went into Affordable Dentures that day, to see what could be done, since they have a year warranty.
They said that they could repair them for no cost. I thought wonderful. I came back the next day to get them. They did repair them by adding a very small, thin metal piece and melted them back together. They put them back in, and checked my bite. And sent me my way.
No more than a month later, I was eating a salad. Nothing hard or crunchy!!! Just lettuce, cheese and tomatoes. I felt my dentures splitting half again. This time, the metal piece was holding the dentures together. So I went back to the office, and was told there was nothing they could do. Because I was eating hard food. I thought to myself "hard"? And walked out. And told myself, well the metal is holding it together pretty much, maybe they will be OK.
Well, I was wrong. For the next 3 months this lower denture caused me so much pain. While talking and eating my tongue would get caught in the spilt, which caused sores. I had a big gap that people could see, which was embarrassing. And it was hard to talk, and eat. So my husband decided to make me appointment to go in and see what they would do.
Just got home from the appointment. They are going to "repair" them again to be NICE. Even though I still have a warranty for 4 more months. But I was informed, that eating even ice cream, YES ice cream could break the dentures again. Let see how long this repair last. They said this will be the last time they will fix it, matter what.
The employee at this office, are very kind and helpful when you are looking into getting dentures, but once they get your money, watch out they are not there to be nice or helpful. And very disrespectful!!!!! They talk to you like you are scum. They don't stand behind their warranty, or their dentures. BEWARE!!! Wouldn't recommend Affordable Dentures to anyone!!!!
WEST PALM BEACH, FLORIDA -- I have been to Affordable Dentures once before, little more than a year ago and had the initial treatment $80.00 x-ray and had my denture repaired. Then recently I went to them to repair a small tooth that had fallen off the denture, I called them to see if I can have it repaired and they said I needed to have an x-ray before repairing the denture of a tooth that fell off. Even though I have a partial on my lower jaw with six teeth only, they still said it is policy to get an $80.00 x-ray before repairing the one tooth that fell off my full upper denture.
I tried to make sense of it all and asked why would I have to have an x-ray in order to repair my upper denture to repair the one small tooth that fell off? They replied that is the policy here and they were very rude, the customer service really sucks. I also asked for a copy of everything even the x-ray and the receptionist said that would be $25,00 for a copy, so I said OK. She also asked why I would need a copy of the x-ray and I replied "I needed to show someone what was charged for the services." Then she said "well! I have to see if the doctor would want to see you or to work with you."
After waiting a while she called my name and said "the doctor will not see you." The day before I had called the corporate office and also called them on the day the doctor refused to see me, I was going to go to channel news where I live to let them know what they charged me for and what work I had done. Since I had not received such services I thought I would express it here, so it turned out good for me I looked up for another dentists in my area and found one that does not charge for x-rays if you are 21 and older with no insurance and would just repair my denture, they also were courteous and very good customer service.
Enter affordable Dentures at your own risk literally.
ASHEVILLE, NORTH CAROLINA -- I was there last spring (2012). 1) I have very easy gag reflex. There is a spray product to reduce the gag reflex while having dental work done. 'Dental' personnel angry that I insisted on this spray, as though it was too much work and I was a hypochondriac. I insisted on the spray. 2) 'Dental' personnel saw something of interest in my mouth and loudly call to other 'dental' personnel to come look! No explanation to me what the problem was.
3) Brought in the dentures which had a painful burr on the inside. As she literally jammed the dentures into my gums, it almost brought tears to my eyes. I could not get her attention to stop pressing, I touched her arm to get her to stop. She yelled...and I do mean yell as though I was trying to strangle her, "Don't touch my arm". I said "listen, I won't touch your arm if you quit ramming that into my gums. I will raise one finger and when I do you will stop pressing."
4) After many times of trying to sand the burr off, the dentures cracked. Of course, she didn't tell me that had happened. Within a week the crack had discolored and was obvious. I live 2 hours drive away, so I couldn't go back right away. Within another 2 weeks the denture crumbled into many pieces. Luckily I still had my old ones.
5) No! I will never go back to the Asheville office. I've used Affordable Dentures in another part of the country. I was treated with respect, care and could not have praised them enough. Tomorrow, I try a new Affordable Denture, also 2 hours away. Crossing my fingers that it will not be anything like Asheville. 6) Run away from this branch of Affordable Dentures.