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Affordable Dentures Consumer Reviews - Page 3

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Terrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALBURQUERQUE, NEW MEXICO -- Went there to get dentures because they make it sound so pretty over the phone. Drove 260 miles with the understanding that the dentures would be ready the same day. Dentist advised me to get upper with metal plate. I agreed because he said it would only take ten days to have them ready. After not hearing from them 14 days later, I called to ask how much longer. Woman who answered phone replied very rudely that they will be ready when they're ready.

After two more weeks of waiting, they finally called to make appointment. Was told to be there at 11 am for fitting and they would have them ready by 3 pm. Rented car to drive up there thinking that was going to be the case. Fitting went o.k. was told to return at 3 pm for final product. Took almost 2 hours to be called in. When the dentures were put in my mouth, one side of upper and lower touched but other side didn't. Was told they had to redo bottom plate. Since I live 260 miles away, I could not afford another trip up there, so I demanded a refund.

The people that work in this place really need to take customer service classes so they can learn how to show a little more respect to the customers. They make you feel like they are doing you a favor. They offer cheap dentures, but BEWARE because you get what you pay for.

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Teeth Falling Out of Upper Plate After Buying the Ultra
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

BARBOURSVILLE, WEST VIRGINIA -- In May of 2011, I was purchasing new dentures because my older ones kept breaking. I went to Affordable Dentures. I was told about the economy dentures, the custom, and the top of the line, which looked more like real teeth. I was told they were made out of a better material and should last a long time.

I had no problems until a little over a year. One of my front teeth fell out. I super glued it in. It has stayed. Then last night, I was chewing on a soft granola bar. I felt something hard in my mouth but didn't think about it because I've always been able to eat steaks, corn on the cob, etc. I took a drink of my Coke. After that something felt strange. I moved my tongue around and my 2nd tooth in the front on upper plate had fallen out and I had swallowed it.

I paid in 2011 over $1200 for the top of the line dentures which were to be stronger. My mom has been wearing the same dentures for 26 years with no problems. I think Affordable Dentures charges you a significant more amount of money for the top grade but they still aren't very strong. I live in another state now and a dentist is putting in a new tooth in my upper plate. For the price I paid, there should have been a longer warranty time on the supposedly ultra set that shouldn't break. I would definitely go somewhere else if I would need new dentures. I feel I paid for the high quality but got a cheaper set.

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Full Set Dentures - Rip Off
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MONTGOMERY, ALABAMA -- I am 70 years old and have had false teeth since I was in my 30's. I have never had the trouble with dentures that I am having now. I had a set of full dentures made at Affordable Dentures in Montgomery, AL in February of 2015. I kept telling they did not fit. Finally they made another set and I have had nothing but problems.

My mouth protrudes. They don't meet and I still cannot chew meats and other solids such as hard bread, apples, etc... I have to stick them down every day with Polident and sometimes 2 times a day. My bottom gums stay sore if I don't and they sometime get sore when I do according to what I try to eat. I will never go back to them again and I want another set of teeth but can't afford them.

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The Glass is Half Empty...
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PANAMA CITY, FLORIDA -- Just like your schedule should be if you do business with these folks. I'll get to that later... On my interview/x-ray process I was told everything would be taken care of and there was nothing more to be said about it. The receptionist and doctor re-insured me that I would get everything included with the package I chose. Example : any repairs, adjustments, and even the final dentures that were even customizable were all included for the low price of roughly $2600! There wasn't any implication of time restriction or additional costs. So I said "great: sign me up!"

Next week I came into get my top teeth removed and replaced with dentures. With my check in hand for the top of the line single set denture plan, I was excited! I must admit they were fast after payment was made to get me and and pull the teeth. I believe over-all process from first meeting to actual teeth pulling was less than 2 weeks. Amazing! That's about all the good things I have to say... if you're still with me get ready for the bad news... So the healing process takes time and about 6 months later I walked in (no appointment) and they saw me that day for adjustments to refit the denture. Wait time was roughly 45 minutes.

Fast forward 8 months later. Again : no appointment, or payment required. Fairly quick service this time ~ 30 minutes ish. Need more adjustments because loose denture and I started seeing cracks on the corners of my mouth. A quick Google search showed one reason was incorrectly fitting dentures. When I asked about this the doctor and assistant both shunned my question saying I shouldn't believe everything I read.

Let's look about 9 months later. No appointment or cash needed. Waited an hour and a half before being seen. Now was unbearable, the denture was too loose and I had to get it changed. It was definitely too big and the cracks on the corners of my mouth weren't healing. On more thorough research I found it to be angular cheilitis. So I wasn't taking no for an answer...The assistant agreed and made new ones for me. Excellent!

Fast forward 11 months....Real issues arise. NOW all of a sudden all people seen are by APPOINTMENTS ONLY! Now I don't expect a memo to be sent or even a letter or phone call. But it's the new age. I'm sure as much money as they make they could spend 200$ on a free lance programmer to create a program and make it text message or email all Panama City clients: Hey Affordable Dentures is now going by appointments only! Sorry for the inconvenience of making you drive 30 miles to find this out yourself if that's you! =P O.K. that one was stretching... anywho...

So yep: I'm stuck with my dentures because I am a nice guy and didn't want to bother them, because I know they are busy folks. If you've ever been there, they always have people in the lobby waiting to be seen. I've probably only been to that office, including first exam, 8 times. I never broke my dentures or caused any excess out of pocket cost for them. I only did mandatory walk-ins as needed.

Now they will not give me my finals that have already been promised and paid for. They are saying there's a time limit now that was never explained or ever seen in my contract be neither my wife nor me. They say I paid for a 3 year term, yet they sometimes give people up to an extra 6 months if the doctor approves this. That last statement is straight from the receptionist up front, and I'm sure others have heard this: Which validates my entire story. I've tried to be patient with these folks, now I'm taking matters into my own hands and I hope this helps someone else out there that may be interested in doing business with these folks. Have a great day!

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Great Dentist, Great Staff!
By -

SOUTH HILL, VIRGINIA -- I just wanted to write a review on my recent experience at the affordable denture office in South Hill Virginia. I am a 49 year old man and for one reason or the other I have always had trouble with my teeth, and I have seen many different dentist in my life. I have had teeth pulled in Chester Va., Richmond Va. Petersburg Va. and even in New Mexico. It is a long story but I have never been able to afford to get the work done that I needed done. And if you are in a similar point in your life I would HIGHLY recommend the office located in South Hill Virginia.

I ended up going there because the office in Chester Va. did not take "care credit" and I'm so glad they didn't. I don't have that much experience with the Chester office only when I called the lady that answered the phone was short with me and told me that they don't take the Care Credit card, which I applied for and was easily approved for for three thousand dollars so that is the way I wanted to pay for my dentures that I knew I needed. I first went to a very reputable dentist in Midlothian Va. They pulled three teeth and it was very expensive, they were good people but way overpriced and pushy.

Anyhow I said all that to say this, when I called the Affordable denture office in South Hill the Receptionist was so nice just on the phone. She told me about how they do things there. It is not like a "typical" practice. Anyway I asked her about cost and if they accepted my credit card. She told me every thing I wanted to know and the hours and what time I needed to be there and the office is a hour drive for me but well worth every mile. I drove there and back! Patience is the key. If you are like me and have been suffering for years one whole day won't be that bad.

So I get called back there and I don't know what to expect really I mean I've never had all my teeth pulled or had dentures or anything but the Dental Hygienist got me in the x ray machine and made me feel very relaxed and comfortable. After that I had to get upper and lower impressions of my mouth so the upper dentures I was getting would line up, again very friendly staff. And then I met The Dentist at the South Hill office Dr. ** the best dentist I have ever been to, and I have seen a lot, (unfortunately) anyway he assured me I would be fine and everything would go good.

Well after that he prescribed me my medicine and they told me to return at 1:30. It was only about ten or so. Like I said patience... so I went to the nearby Walmart and two of the three medications I was given were only 4 bucks each. Total for all meds 15 bucks granted it may be different for you but I can't imagine by much.

So I go back at 1:30 and did not get called back until 4:00. But finally after all those years I had been waiting it was the big moment. And I a 49 year old man don't mind telling you I was scared to say the least, but again the Doctor and his Assistant were very reassuring. And he shot me full of novocaine and waited a few minutes and came back and gave me a little more. And the only pain I felt at all was the needle behind the teeth when he put it in the front. To my amazement very very little pain. Well I didn't keep my eyes open because I was scared.

But people let me tell you what I had to get 11 teeth pulled and it really seemed like by the time they had laid me back, they were setting me up I mean I was and am very impressed with Dr **. I do not write reviews but I had to for this Dr. and my temporary dentures were in and they took the time to get it right and wow I look good! lol But I really do, the dentures have made me smile again. They are awesome.

Thank everyone there at Affordable dentures South Hill Va. office. Feel free to contact me if you have any questions for me but the best thing to do is call them. It is a very sad day when you realize you have messed up and neglected your natural teeth but I'm telling you Dr. ** is THE best dentist ever bar none.

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Affordable Dentures, Scam, Theft, Intimidation
By -

CHATTANOOGA, TENNESSEE -- I ordered the custom dentures from the company. The day they gave them to me I informed them the dentures did not fit. They told me it was fine and come back in 2 weeks and they would do a remake if needed, and adjust it otherwise. I used my old dentures for the 2 weeks and when I returned they told me they would only fix any sore spots I may have and replied 'I dunno what to tell you' when I said they didn't fit. Then a man came in and said the new teeth were same as the old and I said 'no look there man, it's the gum that's too high'.

The man then turned and bent over about 12 inches from my face and shouted 'DON'T CALL ME MAN! YOU CAN CALL ME SIR WITH RESPECT'. I could smell alcohol on his breath and was very nervous about his aggression because he was a very tall large man. I said 'man is just an expression, I didn't mean it with disrespect, just trying to show you the problem area on the denture'.

The man then continued shouting and said 'Get up and get out of here! GET OUT! HIT THE BRICKS BUDDY!' I was afraid to say anything else because he was red in the face and obviously drinking so I got up and left. As I left I noticed there were at least 2 other customers in the cubicles beside mine who heard the exchange. Also my fiance was there with me. At the front we asked them to put in writing that they were refusing to make the adjustment and the receptionist stated 'I ain't giving you nothing in writing, bye'.

There were about 12 customers in the lobby who heard this exchange as well. I have never been treated this way in my life and I cannot remember being that afraid for my safety. He frightened me so much that after I left when I realized he still had the teeth the company made that did not fit, I was afraid to go back so I just called and asked. I was placed on hold then the line went dead.

I will tell you that after having thought about this overnight I am getting very upset. I paid for custom dentures that would fit, and I was given something that I cannot wear at all. I want custom dentures that fit... I paid for it. I do not want any drama about it, I did not pay for drama and intimidation. The part that unsettles me most about all of this is that I am 26 yrs old but I noticed many of your customers are senior citizens and I should really hope and pray that this office is not treating them the same way they treated (attacked) me if they try to get them to stand behind their quality promises.

I have looked online and found quite a few testimonials from consumers that are almost the same as mine. Very unsettling. I am hereby demanding in writing that Affordable Dentures refund my money because they not only didn't provide dentures that fit, but they kept them when I tried to get them to make them fit. I will cc my attorney on this email in case Affordable Dentures decides to outright scam me.

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Dentures
StarStarStarStarStarBy -
Rating: 5/51

ORLAND, PARK, ILLINOIS -- I went to affordable Dentures because the dentist who did my extractions, had me waiting a month for dentures and won't call me or give me a date as to when I would have dentures. I went to Affordable Dentures and oh my God! They took my impressions at 8:00 and at 2:20. I had the biggest smile, ever.

Dr. Marshall **, DDS was excellent, professional and is an expert in his field, He also does implants and can assist you with all of your Dental needs. Fanny, My Technician was so personable, professional and totally confident and provided excellent care. The receptionist Barb was pleasant and everyone explained everything every step of the way.

Other clients in the office who had come in for appointments were all leaving with a smile and well pleased. I really did have a bad experience with a dentist prior to going to Affordable Dentures so I was very anxious and crying. My prayers have been answered and I will be going back whenever needed. Don't waste anytime go to Affordable Dentures, I promise you'll leave with a smile (My teeth look like a million bucks, oh yeah my dentures). They really did exceed my expectations. I am not sure what Technician made my Dentures, but Thank you all. (Lab on premises).

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A LIVING NIGHTMARE!
By -

ZANESVILLE, OHIO -- In January of 2007 I went to affordable dentures in Zanesville, Ohio to have my teeth extracted and get my first set of dentures. I paid for the best package and what I got was a nightmare. I was told they can only extract half your teeth at one time, which is not true. Many places do them all at once, I found out later, but here's what happened.
They extracted my top teeth and sent me home with a prescription of pain medication that I was allergic to, even though I informed them repeatedly about this beforehand. When I tried to contact them in severe pain that Friday as soon as I got home, they didn't get back to me until Monday.

I was scheduled to get my top teeth done on Monday. They called me in the correct pain meds and then rescheduled me for Wednesday due to the 2 inches of snow they got, they were closing. Wednesday they called me and rescheduled me for Friday stating they were playing catch-up due to being closed Monday and Tuesday from the 2 inches of snow. Friday they finally seen me, but due to the medication in my system, 4 of my front bottom teeth wouldn't numb. I insisted he wait and let me stop the meds for a few days and let me return, so they could be numbed.

The dentist told me no, he couldn't stop now! So he pulled 3 teeth that were not numb while I screamed and cried and fought him and then cut the last one out that was also not numb! When I walked out the door, I had blood all over my face, I was shaking in shock, crying and collapsed into my son's arms, who had to physically carry me to the car. The doctor was insane, the women working there were witches and the whole atmosphere was a terrible environment.

I had to go back to that horrible place for my fittings as the swelling went down and these people were awful. They violently force the dentures into your mouth, even an 80 year old man and a woman in her 70's in other rooms moaned and cried while only getting replacement dentures! These people are heartless and cruel! I recently received a notice that they have a new dentist there now. No doubt the old one lost his license, I hope! Beware, the same evil women probably still work there!

I should have sued, but instead I settled for my money back and was given it from their corporate office happily after my story! Beware please, you will wait, wait and wait some more, they will bump you and bump you so they can make room for new patient money, they will treat you very brutally and leave you wondering how they're still in business. Don't go there unless you want a cheap fix and can endure the pain and abuse from these people and end up with dentures that are terrible and plan ongoing back 50 times until you give up. They don't know what they're doing!

I feel bad for the new dentist - he's in for a surprise with that staff!! He'd do well to fire mostly all of them and hire new people!!!

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Affordable Dental Care - Think Outside Of The Box
By -

WACO, TEXAS -- Despite the fact that I have very good dental insurance, I have not been able to afford the extractions and upper dentures I desperately needed. Every time I thought I had saved enough, I would receive another estimate from a dentist with designer office furniture and gorgeous wallpaper and carpet that was several thousand dollars beyond my budget as a public school teacher. Finally, I discovered Affordable Dentures and their out-of-the-box philosophy. There are no bells and whistles. They simply do what needs to be done for a reasonable price.

The office is very clean and pretty, but not "designer" quality. The people are very polite and nice. Do you have to wait? Yes. One way the practice saves money is by not scheduling appointments. I made it a point to show up well before the office opened. I was one of the first to sign in. I was seen about an hour later. They immediately took a panoramic x-ray, and I was examined. My options were then discussed. I had done my research, so I knew that I wanted 9 extractions and an upper denture. I chose the non IV conscious sedation.

When the plan had been decided upon, I was given two prescriptions to have filled at my pharmacy. One for pain and one for antibiotics. I was told to return at 1 pm, so I went out to lunch. When I returned, I was given a Valium-type pill and the receptionist and my ride kept an eye on me in the waiting room.

About an hour later I was given an additional amount and thirty minutes later, a little more. I was feeling comfortable, but I didn't really feel drugged at all. Just calm. At 3:20 or so, I was taken back, and I have no real memory of the procedure. The next thing I know, I am being wheeled out of the office by my ride and going home. I had the upper denture in and careful and complete instructions about how to care for myself and my dentures.

The dentist (Dr. **) even called me a couple of days later to check on my progress. It was a good experience overall, and I am very pleased. They did not file my insurance. I paid it all upfront, and I am filing my own paperwork. They provided the paperwork I needed to do that.

The denture I purchased was the economy package. This is the least expensive option. I was given a temporary denture that looks very much like some permanent ones I have seen, and I will receive my permanent one in about six months when my gums have healed. Yes, there will be follow up visits, but I did have it all done in one day. I had my first adjustment and the woman who did the adjustments was very nice and she did a great job. If you do your research and know what to expect, you will be very pleased. Affordable Dentures in Waco, TX provides a safe and affordable alternative if you need dental care and struggle to afford it.

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I Am So Thankful for This Dentist and His Assistant, the BEST.
StarStarStarStarStarBy -
Rating: 5/51

MADISON, WISCONSIN -- Usually dentist and I do NOT get along. My gums are very sensitive and had problems with getting them numb. This dentist in Madison, I am so thankful for him. He monitored me cause he could tell I was VERY nervous (thinking about if he wouldn't be able to get me numb). I mentioned to him about my concern and he said he would take care of it. AND HE DID. I could've cried. I was so happy with the extractions. I just want to say thank you Donald A. Kraut, DDS. You are the best...

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Affordable Dentures Rating:
Star Star Half star Empty star Empty star
2.7 out of 5, based on 63 ratings and
120 reviews & complaints.
Contact Information:
Affordable Dentures
4990 Highway 70 West
Kinston, NC 28504 USA
1-800-336-8873 (ph)
www.affordabledentures.com
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