FRANKLIN, INDIANA -- This is the worst place ever!! I had a really painful broken tooth that had to come out and quick. I don't have dental insurance and thought it would be easy to go in get a tooth out and go. I was in pain so I was desperate, remember you get what you pay for.
I had a appointment at 9 am. They had every reason why I still wasn't seen until 11:30, I stayed because I was in pain. I finally go back and they say that no one wrote down I needed a tooth taken out that I was there for a consultation, what??? So they couldn't take it out till after their lunch hour now and had to come back at 2:30.
I'm in pain begging for something and there was nothing they could do until after their lunch. I went out to my car and waited, went back in a 2 pm and waited until 4 when they finally card me back. I have never been treated worse in my life. They complained I wanted gas and I had to pay an extra $75 to get gas, they put it on and wouldn't give it 3 minutes before they were giving me shots that were painful on a already painful tooth. They were bad that I was complaining about the pain and told me if I didn't like the way they did things I could leave. I sat there thinking please just take it out.
They turned the gas up all the way so I got sick because I wasn't getting numb fast enough for them and yanked and pulled on my tooth. I was crying saying "please stop" because it hurt so bad. They pulled the mask off and literally shoved me out the door.
Bad tooth and all, they were mad I got sick and wouldn't take my tooth out. I was fine with that at that point but they threw me out still too high on gas and I couldn't even get my keys out of my purse. I sat in my car for at least 20 minutes before I could drive. I could've died if I drove home. This place is a sad excuse of a dentist. Save your money.
FRANKLIN, INDIANA -- On June 19 and 20, 2013, I visited Affordable Dentures, Franklin, Indiana, to receive same-day partials. From the clinic published offerings, I selected what is termed "The Premium Package," at a cost of $1780. The Package consists of a set of full or partial dentures, with the promise of being allowed to return at any time during the first year of wear for repair and adjustments. A final set is then placed in the patient's mouth. The words "at any time" echo throughout the clinic as the patients are being fitted for teeth, and again, as they leave: "You may come back any time you need to." That promise turns out to be a lie, particularly for purchasers of The Package.
At the time of my visit, I had eight teeth remaining, with only the two upper teeth to be extracted. I had been wearing partials and bridges for 17 years. The price schedule the assistant put in my lap showed extractions at $75 each. I was charged $105 for each one, and not told of the inflated price until after surgery. Dr. ** made the dollar amount out of whole cloth. This is bait and switch.
Patients are given two prescriptions and are told these have to be filled immediately or surgery will not be done. At the beginning of my visit I completed a medical history revealing a thyroid condition. The medication Dr.** prescribed came with a printed indication of potential death to those with thyroidism. The prescription is given to every patient, no matter their medical condition. This is malpractice.
Over fifty patients were seen on the day I was. They were herded through the clinic, with their dentures made as fast as credit cards can be swiped, and regardless of quality. When mine were placed in my mouth, a definite elevation on the upper right was noticeable; the length of the right side teeth was pronouncedly shorter than the other side. I noticed this after I went to my car and called in the message. The hateful assistant **, left a recorded reply, "Your teeth were made the way they are supposed to be, so I don't know what your problem is." No mention of "We'll fix it any time." Certainly, no consideration for the pain of the patient was forthcoming.
I went back anyway. When looking into my mouth, ** told me, "Nothing is wrong with the partial. It's you." You have a lip like Elvis. You snarl like Elvis and that's why you think the teeth look funny." I am 61 years old and never in my life have I been told I look like Elvis. I have never had elevated teeth on one side, either. I asked to speak to the dentist and in came Dr. **, owner of the practice. She looked at my mouth and told me I shouldn't criticize her work and I should leave. I asked her to take the partial and make the teeth the same length.
She stormed out of the room shouting at me, "I'M NOT GOING TO DO IT. I DON'T HAVE TO DO IT." I told ** that Dr. ** had better do it. ** grabbed my arm (I was still sitting in the exam chair) and shook me, saying, "You don't talk to US like that." In a few minutes, Dr. ** returned and added length to my teeth, so that miraculously, after 61 years, I no longer looked like Elvis! And then she said, "We added lots and lots to your teeth!" The same teeth that minutes before didn't have anything wrong with them, according to her. One month later, her crummy addition to the partial is now crumbling off, and I again have lopsided teeth.
The lower partial was three times the size it needed to be. It wouldn't fit into my jaw, particularly the right side. Dr. ** continued to tell me my mouth would "adjust" to a denture so big that my tongue wouldn't lay flat. I could not chew, couldn't talk, and couldn't get the partial into my jaw. The week after this bizarre act of dental malpractice, I called for an appointment to have the lowers decreased. I was told that no one could come back until two weeks post-op; even those of us who had no gum swelling, and who had paid for The Package.
The shoddy work of Drs. ** and ** resulted in blisters, lesions, sores and bleeding in my mouth. All caused by Affordable Dentures' defective product. The lowers would not allow my mouth to rotate or chew. And I was expected to be tortured like this for no less than one year and up to two years! Subsequently, I was examined in an emergency room and by a dentist in federal practice, all advising me to contact Dr. ** for adjustment.
Work was done to make the partials smaller, but still do not fit my mouth and are completely unusable. Sores and lesions continue to form on my gums due to the defective workmanship of this garbage for a product. Parts of the upper partial have chipped off during normal wear, leaving a gap between the teeth. I called again ("You can come back anytime!") in early August for repair. The nasty ** told me I could only come on a Tuesday between 1 and 2 o'clock.
She then said, "You come when I tell you to, or you won't get an adjustment or repair." So I haven't been back. I live with the worst excuse for a set of partials ever made. The chewing surfaces are almost non-existent. The lowers cannot be worn. The uppers continue to chip. These substandard, inferior teeth are causing pain and suffering as well as embarrassment by not being wearable.
Most new denture issues are caused by gums adjusting to extractions and the placing of artificial teeth. These are not problems particular to me. My gums were ready for permanent partials, yet Affordable Dentures refused to provide them. At one point, Dr. **, in an effort to deflect responsibility for her inferior work, pointed to my natural tooth #22, and said, "It's this one that's causing all the trouble. This tooth gave us FITS!" Tooth #22 had nothing to do with the creation or placement of her shoddy partials. My #22 is perfectly normal and was not in the way of anything. Dr.** simply had to divert attention from her fraud by projecting away from herself.
Affordable Dentures, Franklin, Indiana, should be closed and prohibited from operating in the state. An investigation of this office and the qualifications of its staff are imperative. When I paid $1990 on my credit card to the assistant named "**", I asked for a copy of my file. **'s reply was, "What do you need it for?" I said I have the right to access my medical records. She said, "We don't do that." Affordable Dentures willfully violates HIPPA law.
Two weeks prior to submitting this complaint, I sent an electronic message to the corporate office of Affordable Dentures, Kinton, North Carolina. The narrative here reflects that message. I allowed corporate ten days to provide an answer and nothing has been received, nor have I heard from the Franklin office.
TYLER, TEXAS -- I went to Affordable Dentures in Tyler, because I could not afford a regular dentist. I had 7 teeth to be extracted and a full lower plate to be put in. These are the beginning stages, as this is the first temporary plate. The permanent plate will not come until 6mo to 1yr after this initial plate... First of all, call ahead and get the information about their hours. Anyone wanting a consultation needs to be at the office at 1 P.M. They only do consultations in the afternoon. Also remember to bring a book, as this place is packed with poor people and there will be a long wait. It may be 5:30 P.M. until you are seen, but you will be seen...
I went for a consultation and it took about 2 hours before seeing the dentist. I was taken in and a full lower x-ray was done, then the dentist came in and looked at it and we discussed my options. My teeth (only 7 left in my mouth) were so bad, that he decided I should go ahead and get a lower plate. He does not recommend a full lower, as there is always trouble with them. A full lower plate is a life changing event. You will not be able to eat any crunchy or hard foods. That's the truth. You will have to eat ground meats and soft foods the rest of your life. They will not tell you that, but I am telling you that.
After deciding on having the extractions and the full plate, I decided on the "Premium" denture. You can see 3 different types of dentures. Economy, Good and Premium. It's pretty easy, if you want the longest lasting, then get the premium. Economy dentures often break after a couple years... I had to pay the full amount right then, before they would go any further. They want all the money in advance or they don't do the dentures. Be prepared to pay up front in full, before you go, or don't go.
They do not use insurance, so don't ask. It's cash or credit card up front. I paid $1,330.00 for 7 extractions, a temporary denture till I heal and a permanent denture within a year. I know first hand that going the other way with a super good dentist, would have resulted in an Oral Surgeon, a Dentist and an expensive Denture Lab. It would have cost me over $5,000 if I had gone the best way... I made an appointment for a week later, to have the teeth removed and before that I went one morning to have my form made, so the temporary denture could be ready for the extraction day... The following lines are my thoughts about the people there...
The office people and assistants must be low wage workers. They have the typical low paid, high stress lack of concern for the patient. The person who did my form did not do it well. That was evidenced in the quality of the temporary denture. The Dentist who did the extractions was the absolute best dentist I have ever seen in my 55+ years. They give you a pill to take an hour before you get there and if needed, one when you arrive. It relaxes you and one was enough for me. I was ready to go to sleep. They took me straight in and the dentist took 20 minutes numbing every tooth with a local anesthetic.
He was very good and I did not once feel the needle. Then he extracted the 7 teeth is less than 5 minutes! I was amazed at the skill he used. I had some really bad ones, that a regular dentist would not have touched, but this guy was the best... Once the teeth were out, he put in the temporary denture and had to make a couple small adjustments, because it was too tight. He used a "liquid bandage" substance over the wounds and put the denture in...
Pain is not my thing. I have a low tolerance for it and if you have several teeth removed, it will hurt like hell. I believe that this dentist did a great job, but of course the pain is terrible and they did give me a prescription for pain killers...
The denture itself is not very good. Again, I fault this due to a low paid lab worker, who is probably texting while he makes the denture. It clearly did not fit properly, too much in one area, too little in another. I am glad that I have had a partial for years and an upper for years, as I know what can be done to alleviate the pressure points. I had to remove material in several spots on the lower edges of the denture, to keep it from bruising my gums.
I will ask to see the dentist when I return and tell him that if the permanent denture is not going to be formed with any more care than this, I want the remainder of my money back and I will go elsewhere. Even for an "affordable denture" the quality of this temporary is not worth the mouth pain and I will never be able to wear it for 6mo to 1yr while I wait for the permanent one. If you can afford better, then please do, as you will not be happy with the poor quality results.
BARBOURSVILLE, WEST VIRGINIA -- In May of 2011, I was purchasing new dentures because my older ones kept breaking. I went to Affordable Dentures. I was told about the economy dentures, the custom, and the top of the line, which looked more like real teeth. I was told they were made out of a better material and should last a long time.
I had no problems until a little over a year. One of my front teeth fell out. I super glued it in. It has stayed. Then last night, I was chewing on a soft granola bar. I felt something hard in my mouth but didn't think about it because I've always been able to eat steaks, corn on the cob, etc. I took a drink of my Coke. After that something felt strange. I moved my tongue around and my 2nd tooth in the front on upper plate had fallen out and I had swallowed it.
I paid in 2011 over $1200 for the top of the line dentures which were to be stronger. My mom has been wearing the same dentures for 26 years with no problems. I think Affordable Dentures charges you a significant more amount of money for the top grade but they still aren't very strong. I live in another state now and a dentist is putting in a new tooth in my upper plate. For the price I paid, there should have been a longer warranty time on the supposedly ultra set that shouldn't break. I would definitely go somewhere else if I would need new dentures. I feel I paid for the high quality but got a cheaper set.
MONTGOMERY, ALABAMA -- I am 70 years old and have had false teeth since I was in my 30's. I have never had the trouble with dentures that I am having now. I had a set of full dentures made at Affordable Dentures in Montgomery, AL in February of 2015. I kept telling they did not fit. Finally they made another set and I have had nothing but problems.
My mouth protrudes. They don't meet and I still cannot chew meats and other solids such as hard bread, apples, etc... I have to stick them down every day with Polident and sometimes 2 times a day. My bottom gums stay sore if I don't and they sometime get sore when I do according to what I try to eat. I will never go back to them again and I want another set of teeth but can't afford them.
CHARLOTTE, NORTH CAROLINA -- I had been dealing with my bad, decaying teeth for almost three years. I was always in pain and even though I am only 40, neglect for the past ten years, forced me to consider other options, as I am a single mother of two boys and spending 50,000 dollars on my teeth was just not happening.
I went Affordable Dentures, after doing some research as to the procedure. The entire staff was very polite, caring and pleasant. The dentist that removed all of my 14 teeth, had an excellent bedside manner and put me at ease immediately. I figured I would spend three hours having my teeth extracted, but he had ALL of them pulled in less than TEN MINUTES!!! After receiving my dentures, I FINALLY had my beautiful smile back and have absolutely no regrets. Best 2,500.00 I ever spent!
CORPUS CHRISTI, TEXAS -- They were busy, but kept me apprised of what was going on. Staff was great. Dr. looks like he was from outer space, but made me feel comfortable. Got me the premium set of dentures and they fit nicely. Have had problems with the lowers, not the dentures fault, most people do. He discouraged me from getting lower implants because he said he doesn't like doing them.
A year later and many issues I have decided to get the mini implants, but because he sold his practice and I cannot use my Care Credit card I am having to go to one in Friendswood TX for my lower implants. But really, besides the dentist being a little strange, I love my uppers and hopefully after the implants will love my lowers.
TULSA, OKLAHOMA -- First of all you are rushed in and out like cattle with little input since the staff thinks everything is fine even though you try to tell them different. I was shown the Ultra set that was of considerably better quality than all the other options. So I chose to pay the extra cost for That quality. When I received my dentures they were NOTHING like the sample I had been shown! They are cheap junk!
When I asked about the quality and what I had paid for I was told I got the Ultra, so I asked to see the samples again and was shown ONLY the lower quality sets. They belittle you and act as if you should take what you're given and move along while they take your money. They are a complete RIP OFF!
AUSTIN, TEXAS -- I have seen mixed reviews for Affordable Dentures. I have little to say about them that is bad. It is a franchise and you may have different experiences but overall I think that the quality and value are outstanding! I agree that you should read the information on their website prior to going in, and ask questions if you aren't sure about something. I couldn't have afforded any of this dental work anywhere else but I am kind of thankful for that.
I purchased an economy denture in 2005 and it still looks great. I am having the implants done now that the bottom is ready for the permanent denture and to match it am redoing the top but have no doubt that I could have gotten several years more out of the top one I already have. Dr. ** and his staff are friendly, efficient, and for being a trip to the dentist, it is actually enjoyable going there. Even knowing that this type of office can often have a long waiting period, this office really gets you in and out in a reasonable amount of time. It is a shame that now that I finally found a great dental office, I won't need them anymore. They worked themselves out of a job with me. Thanks!
SOUTH HILL, VIRGINIA -- I just wanted to write a review on my recent experience at the affordable denture office in South Hill Virginia. I am a 49 year old man and for one reason or the other I have always had trouble with my teeth, and I have seen many different dentist in my life. I have had teeth pulled in Chester Va., Richmond Va. Petersburg Va. and even in New Mexico. It is a long story but I have never been able to afford to get the work done that I needed done. And if you are in a similar point in your life I would HIGHLY recommend the office located in South Hill Virginia.
I ended up going there because the office in Chester Va. did not take "care credit" and I'm so glad they didn't. I don't have that much experience with the Chester office only when I called the lady that answered the phone was short with me and told me that they don't take the Care Credit card, which I applied for and was easily approved for for three thousand dollars so that is the way I wanted to pay for my dentures that I knew I needed. I first went to a very reputable dentist in Midlothian Va. They pulled three teeth and it was very expensive, they were good people but way overpriced and pushy.
Anyhow I said all that to say this, when I called the Affordable denture office in South Hill the Receptionist was so nice just on the phone. She told me about how they do things there. It is not like a "typical" practice. Anyway I asked her about cost and if they accepted my credit card. She told me every thing I wanted to know and the hours and what time I needed to be there and the office is a hour drive for me but well worth every mile. I drove there and back! Patience is the key. If you are like me and have been suffering for years one whole day won't be that bad.
So I get called back there and I don't know what to expect really I mean I've never had all my teeth pulled or had dentures or anything but the Dental Hygienist got me in the x ray machine and made me feel very relaxed and comfortable. After that I had to get upper and lower impressions of my mouth so the upper dentures I was getting would line up, again very friendly staff. And then I met The Dentist at the South Hill office Dr. ** the best dentist I have ever been to, and I have seen a lot, (unfortunately) anyway he assured me I would be fine and everything would go good.
Well after that he prescribed me my medicine and they told me to return at 1:30. It was only about ten or so. Like I said patience... so I went to the nearby Walmart and two of the three medications I was given were only 4 bucks each. Total for all meds 15 bucks granted it may be different for you but I can't imagine by much.
So I go back at 1:30 and did not get called back until 4:00. But finally after all those years I had been waiting it was the big moment. And I a 49 year old man don't mind telling you I was scared to say the least, but again the Doctor and his Assistant were very reassuring. And he shot me full of novocaine and waited a few minutes and came back and gave me a little more. And the only pain I felt at all was the needle behind the teeth when he put it in the front. To my amazement very very little pain. Well I didn't keep my eyes open because I was scared.
But people let me tell you what I had to get 11 teeth pulled and it really seemed like by the time they had laid me back, they were setting me up I mean I was and am very impressed with Dr **. I do not write reviews but I had to for this Dr. and my temporary dentures were in and they took the time to get it right and wow I look good! lol But I really do, the dentures have made me smile again. They are awesome.
Thank everyone there at Affordable dentures South Hill Va. office. Feel free to contact me if you have any questions for me but the best thing to do is call them. It is a very sad day when you realize you have messed up and neglected your natural teeth but I'm telling you Dr. ** is THE best dentist ever bar none.