CHATTANOOGA, TENNESSEE -- I ordered the custom dentures from the company. The day they gave them to me I informed them the dentures did not fit. They told me it was fine and come back in 2 weeks and they would do a remake if needed, and adjust it otherwise. I used my old dentures for the 2 weeks and when I returned they told me they would only fix any sore spots I may have and replied 'I dunno what to tell you' when I said they didn't fit. Then a man came in and said the new teeth were same as the old and I said 'no look there man, it's the gum that's too high'.
The man then turned and bent over about 12 inches from my face and shouted 'DON'T CALL ME MAN! YOU CAN CALL ME SIR WITH RESPECT'. I could smell alcohol on his breath and was very nervous about his aggression because he was a very tall large man. I said 'man is just an expression, I didn't mean it with disrespect, just trying to show you the problem area on the denture'.
The man then continued shouting and said 'Get up and get out of here! GET OUT! HIT THE BRICKS BUDDY!' I was afraid to say anything else because he was red in the face and obviously drinking so I got up and left. As I left I noticed there were at least 2 other customers in the cubicles beside mine who heard the exchange. Also my fiance was there with me. At the front we asked them to put in writing that they were refusing to make the adjustment and the receptionist stated 'I ain't giving you nothing in writing, bye'.
There were about 12 customers in the lobby who heard this exchange as well. I have never been treated this way in my life and I cannot remember being that afraid for my safety. He frightened me so much that after I left when I realized he still had the teeth the company made that did not fit, I was afraid to go back so I just called and asked. I was placed on hold then the line went dead.
I will tell you that after having thought about this overnight I am getting very upset. I paid for custom dentures that would fit, and I was given something that I cannot wear at all. I want custom dentures that fit... I paid for it. I do not want any drama about it, I did not pay for drama and intimidation. The part that unsettles me most about all of this is that I am 26 yrs old but I noticed many of your customers are senior citizens and I should really hope and pray that this office is not treating them the same way they treated (attacked) me if they try to get them to stand behind their quality promises.
I have looked online and found quite a few testimonials from consumers that are almost the same as mine. Very unsettling. I am hereby demanding in writing that Affordable Dentures refund my money because they not only didn't provide dentures that fit, but they kept them when I tried to get them to make them fit. I will cc my attorney on this email in case Affordable Dentures decides to outright scam me.
WACO, TEXAS -- Despite the fact that I have very good dental insurance, I have not been able to afford the extractions and upper dentures I desperately needed. Every time I thought I had saved enough, I would receive another estimate from a dentist with designer office furniture and gorgeous wallpaper and carpet that was several thousand dollars beyond my budget as a public school teacher. Finally, I discovered Affordable Dentures and their out-of-the-box philosophy. There are no bells and whistles. They simply do what needs to be done for a reasonable price.
The office is very clean and pretty, but not "designer" quality. The people are very polite and nice. Do you have to wait? Yes. One way the practice saves money is by not scheduling appointments. I made it a point to show up well before the office opened. I was one of the first to sign in. I was seen about an hour later. They immediately took a panoramic x-ray, and I was examined. My options were then discussed. I had done my research, so I knew that I wanted 9 extractions and an upper denture. I chose the non IV conscious sedation.
When the plan had been decided upon, I was given two prescriptions to have filled at my pharmacy. One for pain and one for antibiotics. I was told to return at 1 pm, so I went out to lunch. When I returned, I was given a Valium-type pill and the receptionist and my ride kept an eye on me in the waiting room.
About an hour later I was given an additional amount and thirty minutes later, a little more. I was feeling comfortable, but I didn't really feel drugged at all. Just calm. At 3:20 or so, I was taken back, and I have no real memory of the procedure. The next thing I know, I am being wheeled out of the office by my ride and going home. I had the upper denture in and careful and complete instructions about how to care for myself and my dentures.
The dentist (Dr. **) even called me a couple of days later to check on my progress. It was a good experience overall, and I am very pleased. They did not file my insurance. I paid it all upfront, and I am filing my own paperwork. They provided the paperwork I needed to do that.
The denture I purchased was the economy package. This is the least expensive option. I was given a temporary denture that looks very much like some permanent ones I have seen, and I will receive my permanent one in about six months when my gums have healed. Yes, there will be follow up visits, but I did have it all done in one day. I had my first adjustment and the woman who did the adjustments was very nice and she did a great job. If you do your research and know what to expect, you will be very pleased. Affordable Dentures in Waco, TX provides a safe and affordable alternative if you need dental care and struggle to afford it.
MYRTLE BEACH, SOUTH CAROLINA -- Let me start by saying a extreme lack of money brought me here to start with. I had to have a new set of dentures since the temps. no longer fit. I didn't have $2000 more for new ones. After checking around in Oct.07 I went to Affordable Dentures so excited about getting new dentures (my first set was made in March after extractions). The teeth they made that day looked beautiful but they didn't fit that way. From the start the upper dentures were nothing but problems. There was a gap under the top that let air and saliva in.
I had such a difficult time because saliva and the adhesive continuously poured down over my top teeth. The times I went back I kept trying to explain but they are REAL short on patience if you have any kind of problem. They kept taking more off of them (it just seemed to me they needed something added to fill the gap).
After several months of frustration I went and had them relined. This made it even worse. The upper or lower would not work together. In utter misery, I did not have the money to go buy more somewhere else, I sent a letter to the main office. They gave me a call and said to go back to the Myrtle Beach office. I did but the first thing thing he let me know is this was all he was going to do for me. They first attempted to add something to the original denture, then came back in and told me they WOULD have to be remade. When they came in with the new try-ins the teeth looked horrible they were much longer than the original ones and also are not even (they line up slightly sideways).
By that point, #1 my MAIN concern was that they fit comfortably and #2 they had me so upset I was scared to complain about anything. This I know is my fault, I should have made them do something, but when you are in a situation where you know the people do NOT want you there it affects your feelings. When they brought in the finished product it was so thick and would NOT seat in my mouth but never less they said they were fine and I shouldn't be needing to come back. Well I haven't. I have worked on them myself with a Dremel tool at least trying to make them tolerable to wear.
They are better now than when they sent me away with them but the EXACT same problem is with these. They will not suction and air, saliva and adhesive constantly run over the tops. When I close my mouth or try to swallow I have difficulty.
I finally figured out with my mouth shut my tongue is bound, there is no room for any movement. I have NO idea what to do, I CANNOT afford new dentures, even from the dollar store! I would NOT recommend going to the Myrtle Beach office if you need dentures to wear ALL THE TIME.
You don't realize how drastically it affects the quality of your life. You can't go anywhere without teeth and go very little when the teeth you do have are so unbearably uncomfortable. I only go out when my little boy absolutely needs me to go somewhere. PLEASE SPEND WHAT MONEY YOU HAVE WISELY. The quality and the attitude of this business is in definite need of help. If one person reads this and it helps them to go somewhere else, then God Bless!!!
I just wanted to add a note: The only reason I went to A.D. to start with is lack of money. MY ILLNESS THAT COST ME MY TEETH TO START WITH AND I STILL HAVE HAS TAKEN ALL WE HAD SAVED OR COULD SCRAPE UP. Yes, now I am paying for it in spades!Believe me if I had the money I would have a new set tomorrow.
MADISON, ALABAMA -- After reading the price list for the dental work I needed done I chose affordable denture of Madison Alabama. The night before I went I stayed up freaking out (as I HATE needles) and was researching the company and the procedures praying they would knock me out lol. It didn't happen. Upon searching for hope, I stumbled upon the reviews. It almost made me change my mind. There are so many unhappy customers and most of it is customer service issues...
I was honestly scared. But knowing I had to do this I sucked it up and prayed for the best. When I got there at 07:30 they saw me quickly, were very respectful, did a full mouth X-ray for the price advertised ($90) and did my impressions.
I left about 10 am because they told me to return at 1:30 for the procedure and my temporary denture would be done. They also stressed the importance of eating a great lunch because it would be harder later. I did as I was told and returned at 1:30. She brought me right back and checked my blood pressure. She knew I was nervous (the nurse) and told me to go outside and smoke to calm down and to come back. So I did and it helped.
Once in the room Dr. ** told me everything she was going to do and what she was doing as she did it. She was fast but thorough. She kept praising me for how good I was doing (I was screaming because they have to shoot Novocaine in the roof of your mouth and it hurts) and once finished she left me there to relax and to completely numb. Then she tested every tooth before she started. She finished about 30 minutes later after pulling 9 teeth, rinsing, and stitching up 8 as well as packing them to keep me from getting dry sockets and added one to a recently pulled tooth. (Not her work.)
She prescribed me pain meds and told me to return the next day at 10 am. I did, and the nurse asked if my night was ok and and asked about any problem areas of the denture. I showed her and she sanded it down for me and now they are comfortable even though I had the procedure yesterday. I love this place and I will return with all my business from now on. I had budgeted $2000 which is what I figured up after researching their advertised prices including extractions. I paid $1900! I love this place and all that work there. Thank you so much!!!
FRANKLIN, INDIANA -- This is the worst place ever!! I had a really painful broken tooth that had to come out and quick. I don't have dental insurance and thought it would be easy to go in get a tooth out and go. I was in pain so I was desperate, remember you get what you pay for. I had a appointment at 9 am. They had every reason why I still wasn't seen until 11:30, I stayed because I was in pain. I finally go back and they say that no one wrote down I needed a tooth taken out that I was there for a consultation, what??? So they couldn't take it out till after their lunch hour now and had to come back at 2:30.
I'm in pain begging for something and there was nothing they could do until after their lunch. I went out to my car and waited, went back in a 2 pm and waited until 4 when they finally card me back. I have never been treated worse in my life. They complained I wanted gas and I had to pay an extra $75 to get gas, they put it on and wouldn't give it 3 minutes before they were giving me shots that were painful on a already painful tooth. They were bad that I was complaining about the pain and told me if I didn't like the way they did things I could leave. I sat there thinking please just take it out.
They turned the gas up all the way so I got sick because I wasn't getting numb fast enough for them and yanked and pulled on my tooth. I was crying saying "please stop" because it hurt so bad. They pulled the mask off and literally shoved me out the door.
Bad tooth and all, they were mad I got sick and wouldn't take my tooth out. I was fine with that at that point but they threw me out still too high on gas and I couldn't even get my keys out of my purse. I sat in my car for at least 20 minutes before I could drive. I could've died if I drove home. This place is a sad excuse of a dentist. Save your money.
CHARLOTTE, NORTH CAROLINA -- I had been dealing with my bad, decaying teeth for almost three years. I was always in pain and even though I am only 40, neglect for the past ten years, forced me to consider other options, as I am a single mother of two boys and spending 50,000 dollars on my teeth was just not happening. I went Affordable Dentures, after doing some research as to the procedure. The entire staff was very polite, caring and pleasant. The dentist that removed all of my 14 teeth, had an excellent bedside manor and put me at ease immediately. I figured I would spend three hours having my teeth extracted, but he had ALL of them pulled in less than TEN MINUTES!!!
After receiving my dentures, I FINALLY had my beautiful smile back, and have absolutely no regrets. Best 2,500.00 I ever spent!
CORPUS CHRISTI, TEXAS -- They were busy, but kept me apprised of what was going on. Staff was great. Dr. looks like he was from outer space, but made me feel comfortable. Got my the premium set of dentures and they fit nicely. Have had problems with the lowers, not the dentures fault, most people do. He discouraged me from getting lower implants because he said he doesn't like doing them. A year later and many issues I have decided to get the mini implants, but because he sold his practice and I can not use my Care Credit card I am having to go to one in Friendswood TX for my lower implants. But really, besides the dentist being a little strange, I love my uppers and hopefully after the implants will love my lowers.
TULSA, OKLAHOMA -- First of all you are rushed in and out like cattle with little input since the staff thinks everything is fine even though you try to tell them different. I was [shown] the Ultra set that was of considerably better quality than all the other options. So I chose to pay the extra cost for That quality. When I received my dentures they were NOTHING like the sample I had been shown! They are cheap junk! When I asked about the quality and what I had paid for I was told I got the Ultra, so I asked to see the samples again and was shown ONLY the lower quality sets. They belittle you and act as if you should take what you're given and move along while they take your money. They are a complete RIP OFF!
AUSTIN, TEXAS -- I have seen mixed reviews for Affordable Dentures. I have little to say about them that is bad. It is a franchise and you may have different experiences but overall I think that the quality and value are out standing! I agree that you should read the information on their website prior to going in, and ask questions if you aren't sure about something. I couldn't have afforded any of this dental work anywhere else but I am kind of thankful for that. I purchased an economy denture in 2005 and it still looks great. I am having the implants done now that the bottom is ready for the permanent denture and to match it am redoing the top but have no doubt that I could have gotten several years more out of the top one I already have. Dr. Alexander, and his staff are friendly, efficient, and for being a trip to the dentist, it is actually enjoyable going there. Even knowing that this type of office can often have a long waiting period, this office really gets you in and out in a reasonable amount of time. It is a shame that now that I finally found a great dental office, I won't need them anymore. They worked themselves out of a job with me. Thanks!
TYLER, TEXAS -- My friend went to Affordable Dentures in Tyler TX because he couldn't afford to go to a dentist. The last dentist he went to, Dr.[snip], of Tyler charged him $6,000 to pull 5 teeth and make uppers for him. Less than a year later, the plate split in half and Dr. [snip]'s office to do another one for full price, and would not stand behind his product. So we went to Affordable Dentures. It is over 100 miles round trip and takes the day, not something an 87 year old man does easily. Doing everything in one day was important to him. No extractions, just a new plate. We have now spent 6 entire days going there, not to mention the cost of gas and the last two trips were because the teeth keep falling out of the denture.
When we go to get a single tooth glued in, we still have to wait the entire day!!!
When I complained about all of the above, the receptionist told me to shut up.
They are so accustomed to dealing with meek senior citizens who feel that they have no other choice, they feel entitled to treat them abusively. Maybe they are preparing them for nursing home abuse????
A verbal beating is a beating all the same.