ZANESVILLE, OHIO -- In January of 2007 I went to affordable dentures in Zanesville, Ohio to have my teeth extracted and get my first set of dentures. I paid for the best package and what I got was a nightmare. I was told they can only extract half your teeth at one time, which is not true. Many places do them all at once, I found out later, but here's what happened.
They extracted my top teeth and sent me home with a prescription of pain medication that I was allergic to, even though I informed them repeatedly about this beforehand. When I tried to contact them in severe pain that Friday as soon as I got home, they didn't get back to me until Monday.
I was scheduled to get my top teeth done on Monday. They called me in the correct pain meds and then rescheduled me for Wednesday due to the 2 inches of snow they got, they were closing. Wednesday they called me and rescheduled me for Friday stating they were playing catch-up due to being closed Monday and Tuesday from the 2 inches of snow. Friday they finally seen me, but due to the medication in my system, 4 of my front bottom teeth wouldn't numb. I insisted he wait and let me stop the meds for a few days and let me return, so they could be numbed.
The dentist told me no, he couldn't stop now! So he pulled 3 teeth that were not numb while I screamed and cried and fought him and then cut the last one out that was also not numb! When I walked out the door, I had blood all over my face, I was shaking in shock, crying and collapsed into my son's arms, who had to physically carry me to the car. The doctor was insane, the women working there were witches and the whole atmosphere was a terrible environment.
I had to go back to that horrible place for my fittings as the swelling went down and these people were awful. They violently force the dentures into your mouth, even an 80 year old man and a woman in her 70's in other rooms moaned and cried while only getting replacement dentures! These people are heartless and cruel! I recently received a notice that they have a new dentist there now. No doubt the old one lost his license, I hope! Beware, the same evil women probably still work there!
I should have sued, but instead I settled for my money back and was given it from their corporate office happily after my story! Beware please, you will wait, wait and wait some more, they will bump you and bump you so they can make room for new patient money, they will treat you very brutally and leave you wondering how they're still in business. Don't go there unless you want a cheap fix and can endure the pain and abuse from these people and end up with dentures that are terrible and plan ongoing back 50 times until you give up. They don't know what they're doing!
I feel bad for the new dentist - he's in for a surprise with that staff!! He'd do well to fire mostly all of them and hire new people!!!
CHATTANOOGA, TENNESSEE -- I ordered the custom dentures from the company. The day they gave them to me I informed them the dentures did not fit. They told me it was fine and come back in 2 weeks and they would do a remake if needed, and adjust it otherwise. I used my old dentures for the 2 weeks and when I returned they told me they would only fix any sore spots I may have and replied 'I dunno what to tell you' when I said they didn't fit. Then a man came in and said the new teeth were same as the old and I said 'no look there man, it's the gum that's too high'.
The man then turned and bent over about 12 inches from my face and shouted 'DON'T CALL ME MAN! YOU CAN CALL ME SIR WITH RESPECT'. I could smell alcohol on his breath and was very nervous about his aggression because he was a very tall large man. I said 'man is just an expression, I didn't mean it with disrespect, just trying to show you the problem area on the denture'.
The man then continued shouting and said 'Get up and get out of here! GET OUT! HIT THE BRICKS BUDDY!' I was afraid to say anything else because he was red in the face and obviously drinking so I got up and left. As I left I noticed there were at least 2 other customers in the cubicles beside mine who heard the exchange. Also my fiance was there with me. At the front we asked them to put in writing that they were refusing to make the adjustment and the receptionist stated 'I ain't giving you nothing in writing, bye'.
There were about 12 customers in the lobby who heard this exchange as well. I have never been treated this way in my life and I cannot remember being that afraid for my safety. He frightened me so much that after I left when I realized he still had the teeth the company made that did not fit, I was afraid to go back so I just called and asked. I was placed on hold then the line went dead.
I will tell you that after having thought about this overnight I am getting very upset. I paid for custom dentures that would fit, and I was given something that I cannot wear at all. I want custom dentures that fit... I paid for it. I do not want any drama about it, I did not pay for drama and intimidation. The part that unsettles me most about all of this is that I am 26 yrs old but I noticed many of your customers are senior citizens and I should really hope and pray that this office is not treating them the same way they treated (attacked) me if they try to get them to stand behind their quality promises.
I have looked online and found quite a few testimonials from consumers that are almost the same as mine. Very unsettling. I am hereby demanding in writing that Affordable Dentures refund my money because they not only didn't provide dentures that fit, but they kept them when I tried to get them to make them fit. I will cc my attorney on this email in case Affordable Dentures decides to outright scam me.
WACO, TEXAS -- Despite the fact that I have very good dental insurance, I have not been able to afford the extractions and upper dentures I desperately needed. Every time I thought I had saved enough, I would receive another estimate from a dentist with designer office furniture and gorgeous wallpaper and carpet that was several thousand dollars beyond my budget as a public school teacher. Finally, I discovered Affordable Dentures and their out-of-the-box philosophy. There are no bells and whistles. They simply do what needs to be done for a reasonable price.
The office is very clean and pretty, but not "designer" quality. The people are very polite and nice. Do you have to wait? Yes. One way the practice saves money is by not scheduling appointments. I made it a point to show up well before the office opened. I was one of the first to sign in. I was seen about an hour later. They immediately took a panoramic x-ray, and I was examined. My options were then discussed. I had done my research, so I knew that I wanted 9 extractions and an upper denture. I chose the non IV conscious sedation.
When the plan had been decided upon, I was given two prescriptions to have filled at my pharmacy. One for pain and one for antibiotics. I was told to return at 1 pm, so I went out to lunch. When I returned, I was given a Valium-type pill and the receptionist and my ride kept an eye on me in the waiting room.
About an hour later I was given an additional amount and thirty minutes later, a little more. I was feeling comfortable, but I didn't really feel drugged at all. Just calm. At 3:20 or so, I was taken back, and I have no real memory of the procedure. The next thing I know, I am being wheeled out of the office by my ride and going home. I had the upper denture in and careful and complete instructions about how to care for myself and my dentures.
The dentist (Dr. **) even called me a couple of days later to check on my progress. It was a good experience overall, and I am very pleased. They did not file my insurance. I paid it all upfront, and I am filing my own paperwork. They provided the paperwork I needed to do that.
The denture I purchased was the economy package. This is the least expensive option. I was given a temporary denture that looks very much like some permanent ones I have seen, and I will receive my permanent one in about six months when my gums have healed. Yes, there will be follow up visits, but I did have it all done in one day. I had my first adjustment and the woman who did the adjustments was very nice and she did a great job. If you do your research and know what to expect, you will be very pleased. Affordable Dentures in Waco, TX provides a safe and affordable alternative if you need dental care and struggle to afford it.
MYRTLE BEACH, SOUTH CAROLINA -- Let me start by saying a extreme lack of money brought me here to start with. I had to have a new set of dentures since the temps. no longer fit. I didn't have $2000 more for new ones. After checking around in Oct.07 I went to Affordable Dentures so excited about getting new dentures (my first set was made in March after extractions). The teeth they made that day looked beautiful but they didn't fit that way. From the start the upper dentures were nothing but problems. There was a gap under the top that let air and saliva in.
I had such a difficult time because saliva and the adhesive continuously poured down over my top teeth. The times I went back I kept trying to explain but they are REAL short on patience if you have any kind of problem. They kept taking more off of them (it just seemed to me they needed something added to fill the gap).
After several months of frustration I went and had them relined. This made it even worse. The upper or lower would not work together. In utter misery, I did not have the money to go buy more somewhere else, I sent a letter to the main office. They gave me a call and said to go back to the Myrtle Beach office. I did but the first thing thing he let me know is this was all he was going to do for me. They first attempted to add something to the original denture, then came back in and told me they WOULD have to be remade. When they came in with the new try-ins the teeth looked horrible they were much longer than the original ones and also are not even (they line up slightly sideways).
By that point, #1 my MAIN concern was that they fit comfortably and #2 they had me so upset I was scared to complain about anything. This I know is my fault, I should have made them do something, but when you are in a situation where you know the people do NOT want you there it affects your feelings. When they brought in the finished product it was so thick and would NOT seat in my mouth but never less they said they were fine and I shouldn't be needing to come back. Well I haven't. I have worked on them myself with a Dremel tool at least trying to make them tolerable to wear.
They are better now than when they sent me away with them but the EXACT same problem is with these. They will not suction and air, saliva and adhesive constantly run over the tops. When I close my mouth or try to swallow I have difficulty.
I finally figured out with my mouth shut my tongue is bound, there is no room for any movement. I have NO idea what to do, I CANNOT afford new dentures, even from the dollar store! I would NOT recommend going to the Myrtle Beach office if you need dentures to wear ALL THE TIME.
You don't realize how drastically it affects the quality of your life. You can't go anywhere without teeth and go very little when the teeth you do have are so unbearably uncomfortable. I only go out when my little boy absolutely needs me to go somewhere. PLEASE SPEND WHAT MONEY YOU HAVE WISELY. The quality and the attitude of this business is in definite need of help. If one person reads this and it helps them to go somewhere else, then God Bless!!!
I just wanted to add a note: The only reason I went to A.D. to start with is lack of money. MY ILLNESS THAT COST ME MY TEETH TO START WITH AND I STILL HAVE HAS TAKEN ALL WE HAD SAVED OR COULD SCRAPE UP. Yes, now I am paying for it in spades!Believe me if I had the money I would have a new set tomorrow.
NASHVILLE, SOUTH DAKOTA -- Horrible, horrible place. Affordable Dentures provided me with the worst service I have ever experienced with any “professional” medical office. Rude, hostile, uninformed staff, high pressure sales techniques and “Bait and Switch” tactics, provided a dental experience reminiscent of “Little Shop of Horrors.” I would not recommend this sham of a dental practice to my worst enemy.
CARTERSVILLE, GEORGIA -- I had to have all my teeth pulled and a full set of dentures made. Being frugal, I decided to check out Affordable Dentures. I am glad I did. The only bad experience about the whole thing was when the Dentist got to a hooked molar. Dentists are pleasant and patient. The staff is helpful and courteous and they really listen to you when you express your opinion on an adjustment. I would recommend to anyone. They saved me money and I have a beautiful smile once again.
MIDDLETOWN, OHIO -- If one wants to be treated like cattle this is the place for you! If you are expecting professionalism this is not the place for you. The staff has atrocious attitudes, do not take the time to go over what one should expect, or ask if you have any questions, and if one does question them you can expect an attitude. Being that I am a new denture wearer patient, one would have thought that the time would have been made to make one feel comfortable. Everything was rush, rush, rush. Make sure to read their paperwork very carefully!
TAMPA AREA, FLORIDA -- I have always admired the way you seem to be handling your commercial shoots within your own environs. However, of late, they seem to have lost their "Quality Control". Your spokesperson has his head cut off in the straight on shots! It just doesn't add to the quality of your product. Just my opinion...