Aflac you should be ashamed of yourselves!!
My mother had a stroke on the 18th of October 2010. I received the paperwork to file for her short term disability, and after having to pay the doctor $300 to get it filled out, I submitted it to Aflac. By mid November they had sent a check but the amount was only $240, not even remotely close to what it should have been. As it turned out they only prorated the payment from the date of the stroke to the 30th of October when the doctor signed the form. A question regarding when she would be going back to work was left blank by the doctor because she won't be returning to work. After taking the form back to the doctor to fill out he question on the form, I faxed it back to Aflac. Aflac then said there was white out on the form so they did not pay. Then in December I had her transferred to another hospital, and the doctor then filled out another form for me, which I faxed on the 23rd of December. They claimed they never received it. It was then faxed again in January, finally they said they cut a check on the 11th of January, it is now February 2nd and nothing. Amazingly enough I received everything else from Aflac but somehow the check gets "lost". Now they say in order to reissue another check they need my mothers authorization. I find all of this very frustrating because in the mean time, I'm the one paying my mothers COBRA premiums on my teaching salary. These people pay into these policies and trust they will be there when they need to use them, how shameful that it should take so much just to get what is theirs by right. I would rather someone just come out and say "we're not going to pay your mother" than to just have people continue to lie to me. Now I have to figure out a way to put my disabled mother, whose speech is slurred from the stroke on the phone with an Aflac representative to tell them she authorizes them to reissue a check. How about a little common sense, why wouldn't someone reissue a check, why does it need an authorization. Just do the right thing for God's sakes Aflac!!! Do the right thing!! Seriously I don't want to have to get an attorney, but if that's what it takes to do right by my mother I will!