A/C Delay and Lie
BRANDON, MISSISSIPPI -- Called the complaint in to AHS and was issued a number. Three days later service guy shows up and finds refrigerant leak in evaporator. He calls AHS for approval. One week later AHS says they will pay ... read full review1 Replies - Latest reply on 05/14/2012
AHS Deceptive Practices
On 12 June, I called in A/C repair for my small unit upstairs. 60 days later my A/C is still not cooling up stairs adequately.
AHS has accommodated me with around 7 contractors out to fix/replace ... read full review1 Replies - Latest reply on 08/13/2011
AHS isn't worth your money
I purchased a home with an AHS home warranty on 9/30/10 (contract # 23242654). On 10/7/10, the hot water heater stopped working (the flame had gone out and would not re-ignite). By chance, I had a licensed ... read full review2 Replies - Latest reply on 12/02/2010
TAMPA, FLORIDA -- This letter is a request for claims review to reimburse cost of service paid by me to Cass Plumbing on the above stated date.
Explanation of incident:
On June 7th at approximately 1:30 am I woke up ... read full review2 Replies - Latest reply on 07/10/2012
I may just be one of the fortunate ones but I have had success with every call I have made to AHS. All problems were simple to fix. Good customer service when reporting a problem. They came out quickly, sent an email to ask how satisfied I was with the repairman. I pay $60 for each event and it is much cheaper than I would pay on my own. I hope this good service stays true to their promise. Add reply
Where do I start
LOGANVILLE, GEORGIA -- A few months ago I had my furnace cleaned. The technician advised I had a small crack in the heat exchange. He suggested that I keep paper work to prove I had kept it maintained. I called AHS and they ... read full review1 Replies - Latest reply on 06/10/2011
AHS - Do Not Sign Up
In December, I had no heat and logged a service request on a Thursday only to be told that AHS could not get the vendor to come to service my heater until Monday. To expect someone to go without heat ... read full review1 Replies - Latest reply on 02/16/2011
I have been very unhappy with the total experience with AHS. When my water heater needed to be replaced, they sent out some one who really tried to scam me. I was provided with a written estimate of all they things they needed to do that were not covered by the warranty. When I got a second opinion, my suspicions were confirmed that none of the additional work was required. After getting my water heater replaced by a non-AHS contractor and passing inspection, I proceeded to try to contact AHS 3 times via e-mail. When there was no response, I had to call in on my own time, be placed on hold for 33 minutes, and then not have my complaint addressed, just the cancellation.
1 Replies - Latest reply on 12/30/2009Add reply
Very poor service overall and I suggest RUNNING away from this company for your home warranty.
SCOTTSDALE, ARIZONA -- I had a leaking toilet bowl and notified AHS. They sent out a plumber who said the problem was caused by the water softener AND said it would cost at least $400 to fix the toilet problem because they would have to flush all the water lines and $3000 for a new lifetime warranted water softener> I informed him that I could buy a new toilet for $125 and a new water softener for under $1000. Had to pay him the $55 service fee and called another plumber. he fixed the toilet for $88, no neen to flush lines and put in new water softener for $1050.
Let AHS know what happened, they apologized saying they would reimburse me for the $55 service call. This was 2 months ago and still no reimbursement.
TEMPLE CITY, CALIFORNIA -- I have an AHS Warranty and I used them before for other services. My garage door was broken and my airco wasn't working and it was fixed just fine. But I've had a heater problems for the past 2 months I had 5 people come to my house from 3 different company and they can not find anything wrong with my heater it is cold and I have an 8 month old baby. AHS is not being helpful at all, when I asked them how many people does it take to come to my house so they would replace the unit, I was told technician will have to make the call.
3 Replies - Latest reply on 02/13/2008Add reply
But it seems like when they are about to "make that call" AHS sends a different company to check... very frustrating...