[X]
Feedburner count

AHS

Star Empty star Empty star Empty star Empty star
16 Reviews & Complaints

Most Popular | Newest | More Options >
More filter options:
Unauthorized Charge To My Credit Card(Updated)
Posted by Davoman on 02/06/2006
CENTRAL ISLIP, NEW YORK -- Of course, all of should be aware of ordering anything over the phone,BUT,it's companies like this one that leaves a sour taste in ones mouth.

I had called one day to order a rare coin that they had advertised in a news publication (one per household).Once they get you on the phone your immediately eligible for this and that offer.

Being of sound mind about the slipperiness of these spam/scams (things that are attached to the original offer)I,more than once,during this"recorded call" made it clear that all I was interested in was the one and only original coin that I read about.OK....so the next day,knowing that this is one of those things one should keep an eye on...found two other charges from this company other than the agreed charge to the total amount of $46 (I agreed to $5.95).

Now I'm informed after reaching customer service that I'm now going to have to go through sending back the extra coins that I did not agree to before they will credit me back my $46 (God knows what the postage will come to).

I'm not a man who can just have $46 just floating around and I'm sure I can find an owed institution that would be happy to have that money.

What the telemarketing community is reliant on is that the consumer will give up or be to lazy to get up and mail this crap back,let alone stick up for themselves -or- write a review.These companies make a heck of a lot of money getting away with this..I'M not one of them!!!!

So...if you cannot order it online with print to read...I say don't do it!!!!

P.S.
name of company:The American Historic Society
AHS.com(which only has a phone#
for obvious reasons)
P.P.S...IF YOU HAVE AN IDEA OF A FREE LEGAL RECOURSE I COULD TAKE,PLEASE RESPOND!

sincerely
David Kifer
**********************UPDATE*****************************************

WELL,ITS NOT OVER YET BUT IT LOOKS HOPEFUL,CALLED THE BBB ABOUT THE SITUATION TO GET SOME POINTERS FROM THE PROFESSIONALS.THE ADVISED ME TO ASK FOR A PRE-PAID LABEL TO BE SENT TO ME SO I CAN GET THE MERCHANDISE THAT GOT WRONGFULLY CHARGED & SENT TO ME (SUPPOSEDLY ON ITS WAY).WHEN I TALKED TO AMERICAN HISTORIC SOCIETY THEY SEEMED HELPFUL (AND NOT SURPRISED OR ARGUMENTATIVE)TO ARRANGE THE RE-IMBURSEMENT. THEY IMMEDIATELY GAVE ME CREDIT BACK FOR THE $6.95 S&H AND ARE PROMISING THE $39.99 BACK AS SOON AS I GET THE TWO COINS THAT I DIDN'T ORDER, BACK ( BY THE WAY,I HAD THESE APPRAISED @ $20 FOR BOTH...THE GENTLEMAN AT THE COIN SHOP ALERTED ME TO THE FACT, AND I QUOTE, "NOT 90% BUT 100% OF COIN OFFERS BY MAIL ARE TO BE AVOIDED LIKE THE PLAGUE").

ALTHOUGH HAD THE COMPANY SENT ME EXACTLY WHAT I ORDERED, I WOULD HAVE GOT MERCHANDISE WORTH $10 FOR ONLY $5.

I WILL BE BACK TO HOPEFULLY & END MY STORY ON A HAPPY NOTE...ME GETTING ALL MY CASH BACK!
     
Read 8 RepliesAdd reply

User Replies:Close comments

Posted by Ponie on 2006-02-06:
I've had no contact with this company, but I certainly hope you get your money refunded--fast! I suppose it may be my twisted sense of paranoia, but I'm very leery of companies which offer items that can be put on a credit card only. If I see an item advertised which I might like to purchase, I only do so if I can mail a check for that purchase. Don't know if I'm any safer that way but I'd much rather argue with a company about a specific amount rather than any additional charges they may decide to tack on. Good luck.
Posted by ChrisMac on 2007-02-07:
I was just about to order a 'one of a kind' necklace from this company and changed my mind once I read your review. Just think a beautiful sterling silver necklace with 5.4 cubic diamonds for the price of shipping and handling - $4.95! I guess it was too good to be true. Thanks for the review and good luck with your purchase.
Posted by MissingRuby on 2007-06-16:
You wish it was a scam. But actually it says right on the website that when ordering your free item you also agree to pay for, and receive, additional merchandise UNLESS you cancel. I just verified that 10 seconds ago by visiting www.ahs.com and clicking on a material item I might like to own.
Posted by Pat in Ferndale on 2007-09-27:
9.27.07 I was going to try to get the FREE 2007
American eagle silver dollar, and both their 1.800.445.8564 and their web address; ahs.com were DEAD!!! I guess they have gone belly up. Also a web search for National Consumer Marketing also came up ZERO.
Posted by Real S on 2007-10-10:
Also, Their number 1-800-601-8131 is dead. Any way to contact them about my refund?
Posted by Real S on 2007-10-10:
Another company name is Solid Sterling Treasures-The Royalton Collection with phone number 1-800-607-9751 that is also unreachable.
Posted by jmt on 2007-12-01:
I had the same problem with this company and finally wrote that I was referring them to the States Attorney Generals Office. This solved it for that one time but they didn't get any better the next time. Poor Customer Service and some items weren't in the condition expected. jmt
Posted by sallyt on 2007-12-17:
I also am having the same trouble with this co. They were at www.ahs.com which is no longer working, & I have 2 numbers from them, they were all disconnected including one that they told me was for customer service. 1-800-992-1251
I ordered a ring from them, they charged my credit card for the ring, & I got it a few months later, it was the wrong size, so I called them & they told me that they "would gladly send me a different size right away & that I was to keep the other one". I waited a month & tried to call to see if it was on it's way as it was a gift, & then I found out that all of the their numbers have been disconnected. It's a shame to have to go to the BBB with things like this, & their dishonesty.
Close commentsAdd reply


StarEmpty StarEmpty StarEmpty StarEmpty Star
Legal Scam
Posted by Kathrl10 on 07/09/2012
TAMPA, FLORIDA -- This letter is a request for claims review to reimburse cost of service paid by me to Cass Plumbing on the above stated date.
Explanation of incident:

On June 7th at approximately 1:30 am I woke up to go to the restroom. Half asleep, as I walked out I noticed that I had stepped on a small spot of water, but figured that it must have come from a splatter from me washing my hands. I went back to bed.
I got up about an hour later to use the bathroom again. ( I drank a lot of water before going to bed because I had a head ache and was dehydrated. Sometimes it helps.) I know that part is stupid but I had to explain.

When I flushed the toilet I heard an unusual trickle coming from somewhere. I thought of the water that I had stepped on earlier. I looked around to see where it was coming from and noticed it coming from behind the toilet, but couldn’t tell from exactly where. I went to get a pan to catch the water and figured that I could get it fixed in the morning. By the time I came back in with the pan, the water was coming out faster and I realized the pan would surely not hold it.

I tried to turn off the valve but it just flowed even faster, no matter which way I turned it. At this point the water is coming out like it was turned on full force and there was nothing I could do. I grabbed every towel to block the water from coming out of the bathroom but they were not working. I was beginning to panic I didn’t know what to do. I tried to wake a couple of neighbors but couldn’t. I had to get someone out to stop the water.

I called a plumber and they said they would have someone call me.
While waiting for the call I started running around the house picking up things that would be destroyed by the water and unplugging all electrical cords. After ten minutes they didn’t call, I called them back and they said they would try to get them to call me again. By this time the water has taken 3 rooms. I decided not to wait for this plumber to call and called about 3 more plumbers until I got a definite answer that someone is on their way. Finally I got a hold of Cass Plumbing and he told me that he is on his way over.

Page 2

At around 3:15 am, and while waiting for Cass I called AHS and spoke to Pat. She was a nice lady and understood the panic that I was in. I explained to her that I already called the plumber and was waiting for him as were speaking.

I understood that I was supposed to call AHS first, but this was an emergency. Common sense tells me to fix the problem before it gets worse, and before I call you, and knowing from my past experience with AHS procedures, that I would be answered by a recording and have to go through entering all of the info that was asked of me, then put on hold. When someone answers they ask for the same info that the recording asked. Then they send you to someone else. Then that person will tell you that I will get a call from someone telling me when they will be coming. I could not sit and watch everything get destroyed because of AHS procedures. Does that make sense? What would you do?

Cass Plumbing arrived while I was talking to Pat which was around 3:30 am. By this time the water had covered 3 bedrooms, 2 bathrooms the hallway and a living room. That was half of my house! The plumber (Steve) fixed the problem. He said it was an improper pony pipe toilet supply and a cone washer. He was also nice enough to get a professional company out right away to dry the house in order to prevent more damage from the water.

Pat gave me a dispatch number and told me to call 877-490-5688 in 2 hours for authorization. That sounded easy enough. I thought that AHS was going to do the right thing for me and not make me go through more aggravation than what the leak had caused.

I called the number and told the young man what Pat had told me and he didn’t seem to hear anything that I said about me already having someone out. He said he would have a plumber call me to let me know when they will be out here. I explained to him again and he didn’t seem to get it. I think I flustered his robot mode and he then put me on hold to talk to someone about it. He got back on and I think that he was the one that told me to call the number on my card. At that point I don’t remember if he had me talk to another person, and that person told me that, or it was him. Also at that point I was just getting too upset with AHS.

At 11:00 I get a call from a plumber telling me that he is responding to a service call from AHS. Now I had already told AHS 2 times that I called the plumber myself due to the emergency that I had. I wondered why he was calling at 11:00 when my issue was 7 hours ago, and I asked him why. He said AHS gave him the wrong phone number to call me.

Later that evening, as I was checking emails I noticed an email with the subject “Service Request Confirmation” sent at 7:40 am. (4 hours after my initial call to AHS) Stating that I can expect to hear from the Unstoppers Inc. during normal business hours. And when they get here they have to call ASH to get permission to fix it. UH! And they might not even have the part to fix it, and I would have to wait several more days!

Page 3

I don’t live at my computer, so I would not have known that an email was sent. Now…If I had followed AHS procedure, by calling them first, and then waited for their plumber to call me, the damage would have been 100 times worse and expensive for me to repair, as fast as the water was flowing.

So then I ask what good is AHS if they would rather allow your home to be destroyed than to accommodate a client/customer when the need is clearly present in an emergency situation. I would like to have confidence that the company I hire, will do what they say they will in a timely manner and sometimes go the extra mile to make sure their client is happy that they chose them instead of one the other companies.

Included in this letter is : Copy of email from Unstopper
Copy of Invoice from Cass Plumbing

1. Please send acknowledgement that Fax was received to Email address katmac4@
2. Also if there is anything else that you need to make this more complete and to expedite the procedure to be reimbursed call me at xxxxxxxx. Please reply no later than 3 working days from date faxed to you.

I trust that I will have your full cooperation, so I am thanking you in advance. Also I apologize if anything I said insulted the company. I was irritated, so stated my feelings as a customer so your company can learn from this and to get better reviews in the future.

Kathy
Update...The fax number that was given to me by AHS did not work. I called and was on hold again for 30 min. and had to give all of my info to the recorder. grrr! When someone finally answered, I asked what their fax number was, and she gave me a totally different number! I asked why I was given a different number and she didn't know and had to go ask someone, then said that they had just changed the number that day. What kind of company changes their fax number?

Needless to say AHS did not reply to my claim request within the 3 days that I asked them to and of course they denied my claim.

The next week I get a call from them asking if I am going to renew my plan with them! Really?????? They want me to give them another $650.00 to let them treat me like crap again???
     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by jonthethird on 2012-07-09:
A side note: upon moving into a new place, find out where the utilities put the cut offs. You should know where the water, power, and gas shut offs are and have the tools necessary to do so at hand
Posted by andbran on 2012-07-10:
this is one of the reasons i dumped AHS. they keep sending me letters to renew with but that is never going to happen.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
A/C Delay and Lie
Posted by Detech on 05/12/2012
BRANDON, MISSISSIPPI -- Called the complaint in to AHS and was issued a number. Three days later service guy shows up and finds refrigerant leak in evaporator. He calls AHS for approval. One week later AHS says they will pay for coil and replacement of coil, but not to remove furnace. (must be removed to replace coil). I have to pay for that in addition to deductible. I asked for a review and was connected with an EXPERT. He is expert in denying coverage. I will pay for the excess and will at every opportunity tell everyone I know how sorry AHS is. I will try to cost them 1,000,000s in premiums. all they needed to do was what they agreed to in the contract and not dig up section I #4 which lets them deny almost anything. It is like paying to install a new engine in your car, but you must pay to have the hood removed. Pure idiocy and crookedness.
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by Alain on 2012-05-14:
The reviews I've seen and the personal comments I've heard from social acquaintances are enough to convince me to stay away from 'Home Warranty' companies. We know that a home will have maintenance costs so we keep an account specifically to cover them. That way we can get service from the contractor we want, when we want it and without approval and delays. I agree with you that these warranty companies are very good at denying claims and just aren't worth the money.
Close commentsAdd reply

So Far, Excellent Service
Posted by on 09/11/2011
I may just be one of the fortunate ones but I have had success with every call I have made to AHS. All problems were simple to fix. Good customer service when reporting a problem. They came out quickly, sent an email to ask how satisfied I was with the repairman. I pay $60 for each event and it is much cheaper than I would pay on my own. I hope this good service stays true to their promise.
     
Add reply


AHS Deceptive Practices
Posted by Walker_katrina4 on 08/12/2011
On 12 June, I called in A/C repair for my small unit upstairs. 60 days later my A/C is still not cooling up stairs adequately.

AHS has accommodated me with around 7 contractors out to fix/replace the system. The first visit was Certified Services. On the first visit, the representative inspected the system annotate low pressure on the ride on the condenser. He added Freon and left. I called by and AHS sent him again. He diagnosed the valve needed to be replaced. The valve was replaced to be recalled because my A/C is still not cooling up stairs adequately. The representative then diagnosed the compressor replaced last year needed to be replaced again. Certified heating air replaced the compressor to be called two later because my A/C is still not cooling up stairs adequately. AHS sent Harlow Heating and Air service. The representative told me he thought the unit needed to be replaced and he was going to report this to AHS. He did not provide a written diagnosis. The AHS representative called me and informed Harlow reported the compressor will be replaced under warranty. Harlow services came in three days. I called the AHS representative two days to report my A/C is still not cooling up stairs adequately.

Harlow services came again and the representative thought my filters were advanced and putting a strain on the systems. We pulled out both filters and he would return two later hoping for a better report. I a called two later to AHS to report my A/C is still not cooling up stairs adequately. Harlow services came out and provided Freon. I called AHS the next day to report my A/C is still not cooling up stairs adequately. Harlow services representative inspected and informed me the valves needed to be replaced. I called AHS four or five days and requested a diagnosis. The deceptive report was,” the system is working properly and suggested the home owner install attic fans.” (Harlow Services, 11 Aug 11) When I spoke the AHS representative, she said she did not see all reports I recalled. I could not be more disappointed and appalled with deceptive business practices.

I asked to receive a copy of all the contractor service calls out to my home and the representative informed me I could not receive what they see in their system because it is read only, I know I could get all by court order. I need AHS to provide the service which I paid for on a regular basis. Can you assist me or force me to seek restitution
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by Alain on 2011-08-13:
You'll have to work through American Home Shield on this since the contractor works for, and is paid by them and not you. It would take a lot of time to take this through the small claims process. You may want to consider keeping a household account for home repairs instead of paying a premium to a home warranty company. That way you are paying the contractor and so they are responsible to you for their work.
Close commentsAdd reply

Where do I start
Posted by Till2000 on 06/10/2011
LOGANVILLE, GEORGIA -- A few months ago I had my furnace cleaned. The technician advised I had a small crack in the heat exchange. He suggested that I keep paper work to prove I had kept it maintained. I called AHS and they sent a tech out 4 days later; who insisted there was no crack. I called the supervisor of the other company that cleaned it and he walked the tech through to find the crack. Tech went outside and called AHS after telling my husband crack was small and he would trust it with his family. Tech never came back in the house to tell me what AHS said. I called Heating company. Guy advised me part would be ordered and it would take about a week. Well it was Feb and kinda cold. When it did come they'd ordered wrong part. Took all day to track down right part and install. If I had not called the manager of the company that cleaned the furnace the tech would have lied and said there was no crack. Carbon Monoxide kills. They did not want to pay for the heat exchange. The manager told the tech you know you have to replace the furnace or at the very least replace the heat exchange. It took the manager of another company into forcing the tech to do the right thing. The guy never even came back in the house to get the check for the service fee. There are other horror stories but this one takes the cake cause they were forced to pay.
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by andbran on 2011-06-10:
i also had issues with AHS. when the contract ended i happily cancelled them.
Close commentsAdd reply

AHS - Do Not Sign Up
Posted by Rko75 on 02/16/2011
In December, I had no heat and logged a service request on a Thursday only to be told that AHS could not get the vendor to come to service my heater until Monday. To expect someone to go without heat in the dead of winter for that amount of time is unacceptable. I paid out of pocket and had a technician at my house the very next morning.

More recently, I logged a request for what I originally believed to be an issue with my garbage disposal. In order to service the disposal, a stoppage had to be cleared. The plumber called AHS and received authorization to clear the stoppage and I also received a call from AHS stating that the service would be covered. The plumber did not have the equipment and necessary access to complete the examination. I received another call from AHS that evening stating that when access was available, to call the plumber and let them know that they could come back out and that this would still be covered under the original service request. The next morning I received a phone call stating that nothing would be covered. I understand that there are items that do not fall under the warranty, but once AHS commits to providing coverage for an item, it is not favorable for them to take back their commitment and then refuse coverage.

     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by andbran on 2011-02-16:
I had AHS and was very disappointted with them. when my contract was over i dropped them. i was having the same issues. my mother on the other hand has had good luck with them. you could always put the payment in a savings account and when something goes wrong you may have the money to pay for it yourself.
Close commentsAdd reply

AHS isn't worth your money
Posted by Richieg99999 on 12/02/2010
I purchased a home with an AHS home warranty on 9/30/10 (contract # 23242654). On 10/7/10, the hot water heater stopped working (the flame had gone out and would not re-ignite). By chance, I had a licensed plumber installing a water line for my refrigerator that day. He tried to light the flame, but it would not light. He examined the unit and said the inside of the unit was corroded and leaking internally and thus, the unit’s flame was extinguished and would not re-ignite.

I called AHS on 10/7/10 to have the unit repaired or replaced. Abbey Plumbing came to my home on 10/7/10 to examine the unit. I believe the repair man’s name was Dan, who wasn’t in a good mood. He was actually handling a personal call most of the time he was at my home, arguing with someone on his cell phone. He thought the issue was caused by water damage/flooding after seeing some staining at the bottom of the basement walls (I’ve been in the house for almost 2 months, and the walls always look that way). Plus, the unit was working when I took ownership on 9/30/2010 and the basement did not flood while I’ve been in the house. Additionally, the Seller’s Disclosure stated that there has not been flooding/water accumulation in the basement in the past.

AHS called me a few hours later to say the repair was not covered due to water damage, and it would cost me +$500 just to replace the igniter and it would be another week until the part would arrive and he can schedule my repair. I informed the agent that another plumber had a different diagnose and she said I could pay another $60 service fee to have another AHS plumber assess the issue a couple days later. Or, I could dispute the assesment, which would take several days and I would be without hot water for a couple more weeks during this review process. She also said I could have it fixed, then dispute their claim afterwards.

As a result, I called the other plumber for pricing and he said the +$500 cost was outrageous (and it wouldn’t fix the real issue) and he could replace the entire unit for only $770 the next day. Understandably, I used Attilio to replace my existing unit rather than have another one of AHS' plumbers rule in AHS’ favor.

I sent a letter disputing AHS' assessment and got a response from Delphine on 12/1. She indicated that the first woman I spoke with on 10/7 should not have said that I could dispute after the fact. She said they never give in to a dispute and once I declined their second plumber's assessment, I was out of luck (which was never communicated to me). My only course of action would be to hire an attorney to fight AHS.

In short, this seems like a scam!
     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by saj80 on 2010-12-02:
I would forget about the warranty and find a good local plumber to replace the water heater. On a side note, why are you heating hot water?
Posted by werelucky on 2010-12-02:
Didn't you have a home inspection before you purchased the house. They should of picked that up along with having an answer of previous flooding. You should ALWAYS have a professional home inspection before you buy. That and having an attorney review your contract.
Close commentsAdd reply


Lack of Service for a Service Member
Posted by Meine Suppe Ist on 08/03/2010
LAGRANGE, GEORGIA -- AHS does not care about its customers!
My AC went out at approximately 2:30 PM Sun-01 AUGUST 2010 and I immediately went on line to initiate a service request followed by a phone call to their customer service line to stress the urgency for service since GA is and has been in the midst of a "HEAT WAVE".
I was advised that they would list my request to urgent and contact one of their vendors to respond. I called again later to be told that they have not been able to contact anyone ( i.e. no response from vendor's). I called again on Mon-02 AUG 2010 at approx 0725 AM and I was advised that they were still trying to contact a vendor. I called again at 4:16 PM on Mon-02 Aug 2010 to receive the same answer this made it over 24x hrs at this time and I am still roasting in my house waiting for a service HVAC Company to contact me. I called again on Tues-03 AUG 2010 at approximately 0720 AM and I am told the same thing again. So, I asked how many vendors do they have and I was advised that they had six (6x) for HVAC. I asked if there was a problem with these vendors as to why they are not responding. I was advised I do not know. The customer service representative sounded like she did not care whether I received service or not. I was advised to call back in two hours to see what the status was on my service request. I advised the AHS CSR that I guess I will have to take this to another level before I hung up the phone. It was at this time, I looked through my records and contacted one of the AHS HVAC Vendors that serviced my Heater in Feb 2010. I asked the AHS HVAC Vendor Rep if he/his company was still a vendor for AHS and he said yes. I asked him if he received any calls from AHS regarding my AC Urgent AC Service Request and he said no. I asked if he was available to service my AC he said yes bus he needed to receive the service request dispatch from AHS to respond. I contacted AHS immediately afterwards and that is when I they advised me that they just contacted the same AHS HVAC Vendor to provide service. The AHS HVAC Vendor calls me back at approx 0830 AM on Tues-03 AUG 2010 and advised me that they will not come out to repair my AC until Thurs-05 AUG 2010 between the hours of 0800 AM & 1200 PM. Note: There is a "Excessive Heat Advisory/Warning" for GA again today and this will make it a total of five (5x) days (01 to 05 AUG 2010) without AC along with five (5x) days missed from work as a result of the lack of service from AHS and their crappy network or vendors!!!!!

I am a military service member stationed here in GA, I am current with my AHS policy payments (never been late) via Wells Fargo Mortgage, and I respond at a moments notice when you (the USA) calls on me to respond to the call anywhere in the world!!! I provide excellent customer service to this country and I am not allowed to blow off calls for duty/deployment so, why is it that AHS is allowed to screw over its customers this way especially during a heat wave?????

I am currently looking for a new home warranty service company this company (AHS) is "Sub-Standard" by all definitions!

     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2010-08-03:
Thank you for volunteering to serve in the military. Unfortunately, during heat waves there is a high demand for HVAC technicians. All areas of the country see these types of wait times when the A/C decides to quit on the hottest day of the year. You just have to remember that this is the way things happen sometimes, suck it up, and spend a lot of time at the pool, the mall, or the movies.
Close commentsAdd reply

You cannot get a problem resolved that might cost a lot of money
Posted by Rgrjr on 06/04/2010
ALL RIGHT HEATING & AC, BLUE SPRINGS, MISSOURI -- I am most unhappy. I purchased a home in October of 2008 with an AHS warranty as recommended by my realtor. We were happy to find that we were 'covered' when the Air Conditioner developed problems the following summer (2009). We were perplexed by the problems we seemed to have initially getting a visit to check out our system (it took several days for the initial visit) but eventually All Right Heating came and looked at the system.
Our system was, at that time, leaking WATER on the inside, which was dripping from the cooling heat exchanger on the inside of the home and running down the metal surfaces on the inside and outside of the AC/Heater unit, and was actually dripping down internal wiring in the heater area and further down onto and into the blower motor that got replaced during the second call.
There was WATER and RUST evident at all levels, but the technician shrugged on the first visit (the unit was not cooling adequately) and said the compressor needed freon, which he added. Repeat calls fell on deaf ears when I explained that the unit was operational but still dripping water inside the unit onto the wires and onto the motor, and from there through the bottom of the unit to the to the floor drain. I had requested that the technician check the A/C drip pan for a leaks during the second visit, but he did not comply with my request.
About a month later the motor seized completely, and so All Right returned and replaced the motor. I noted again the problem I saw with internal water flowing over the internal wiring and the motor, but again, my concerns fell on deaf ears. This motor, now still less than one year old, broke off at 2 of the 3 mounts this past Tuesday. A call to All Right on motor warranty got the answer that blower motors are only guaranteed for 90 days.
I called another AC company. This time, the owner of the company visited and he indicated that the water running down through the rusted-through drain pan under the AV coils has destroyed the blower enclosure and that repair was possible but not advisable because of the leaking water. He stated that a repair of the housing was possible and would run between $800 and $1000 and that with water flowing downward there would not be a warranty on the repair.
So now we are looking at a TOTAL Air Conditioner and Heater replacement for a problem that WAS IDENTIFIED LAST YEAR UNDER YOUR WARRANTY BUT NEVER ADDRESSED NOR REPAIRED. The new AC unit will cost about $8000, and I will be filing formal complaints with you and ServiceMaster, as well as notifying the realtor’s home office so they can tell agents what a shoddy job your company does.
I would gladly discuss this further with the customer service department. Again, I am most unhappy over this entire episode with this “service” company.

     
Read 5 RepliesAdd reply

User Replies:Close comments

Posted by Doctor Charlie on 2010-06-04:
I don't understand. Don't you still have AHS? Why don't you just call them now to fix or replace it?

If you cancelled AHS - that was not a smart move.
Posted by Skye on 2010-06-04:
I concur with the doctor.
Posted by falconlc on 2010-08-27:
so... interesting. We just bought a new house and were provided with a AHS home warranty that we were not provided any information or levels of service they offer (something about flex plan options) by our realtor. At this point it is costing me an add'l $500+ dollars to dispose of my old 20 year old A/C unit. Oh... by the way, I sourced another vendor to diagnosis the problem ( it was completed in 1 Hour) to be told the heat pump/air handler needs full replacement). Remember it's 20 years old, prior to paying $60 for AHS to send a their co. to diagnose the problem. That took 2 visits and many hours later. They know the unit has to be replaced but are afraid to loose the business they get from AHS. I have rust everywhere... from dripping water through the system and my ventilation ducks to be told they will give me $600 to replace a the handler only. Really? AHS is not worth the $$$. What's the point. I could have used the $600 it cost me for my plan and apply towards this fix now. It's not worth it or the hassle. They provide bare minimum for home fixes. They nickel and dime the consumer on just about everything, and are not transparent at all with realistic replacement costs. Ours is 7K and that doesn't include the duct work. Anyone reading this post cancel your policies. It's not worth it! I'd love to tell you about the first company they referred me to use. It wasn't until I did a background check and a google search to learn their image on the internet was a repair garage with cars on blocks in front of their building. That's a whole other story. It makes me sad to know the contractor working with me now for AHS gets paid bare minimum for his trade. I would NEVER buy a Home Warranty from AHS again.
Posted by p on 2011-07-07:
I'm so sorry to hear and unfortunately understand and feel your pain and frustration w/ AHS. Their so-called business practice of scamming the very people who pay them are utterly ridiculous and unacceptable!
Posted by p on 2011-07-07:
thanks so much for sharing the experience, although I must say I'm sorry to hear of it at the same time. Yes, that's what AHS is -- send inexperienced service people, bill you, and have you putting your business and personal life on hold for them...and in the end, the problem is only worst (bigger) and requiring more of your hard-earned $! AHS is just awful!
Close commentsAdd reply

Top of Page | Next Page >