AHS - Page 2

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1.0 out of 5, based on 2 ratings and
16 reviews & complaints.

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Posted by on
P.O. BOX 849, CARROLL, INDIANA -- I have had the AHS Home Warranty for the last 2 years. My home is 12 years old, and until recently, I was under the assumption that I had great home warranty coverage...or so it says on their website. Today, during the Labor Day Holiday, my air conditioned decides not to work. I live in Texas...so it is still hot...high of 96 tomorrow and for the next 3 days. So I called my trusted home warranty people. No one can come out until Wednesday...today is Saturday night! If these people provide service 24 hours a day, 7 days a week...why do I have to wait on one of their contractors to come see about my HOT house?!?!?! THis makes no sense to me! So I decided to call the superior customer service line...and they said, and I quote "because the heat index will not be in the 100s, it is not an emergency"! So 96 is not hot enough...but 100 is? It may be 96 outside...but I bet the heat index will be way over 100 in my house! Needless to say...I have to come out of pocket for a repair man to come out and fix the problem. And it won't be covered by the warranty, because its not 100 in my house! I do not think that ANYONE should have to wait 4 days to get an air conditioner fixed...especially people who live in states where its freaking HOT! SO DO NOT SUBSCRIBE TO THEIR SERVICE...I AM CANCELLING MY IMMEDIATELY, well Tuesday because they are closed for the holiday. PUT YOUR MONEY IN THE BANK...YOU WILL STILL HAVE TO PAY ANYWAY.
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moneybags on 09/05/2009:
I have AHS and I love it. If the contractor, who are independent, want to take the holiday off, that's their right. We live where we have awful storms and hurricanes. We have a generator and a WINDOW A/C unit just in the event of an emergency. You'll wish you had AHS if your refrigerator or stove goes out! They're not $300-400 anymore!

Now, you can call them back and claim a health problem - asthma, heart, etc and ASK if they can get an emergency service call for you. AND BE NICE!
Anonymous on 09/05/2009:
I have ADD and couldn't finish the review at this time.
Anonymous on 09/06/2009:
It could just be me, but as far as I'm concerned, unless you have a health problem, air conditioning is not a necessity and the AC not working doesn't constitute an emergency. Get a fan until they can fix your AC.
jktshff1 on 09/06/2009:
Ya ever think that there were other customers ahead of you?
PepperElf on 09/06/2009:
get a fan
Anonymous on 09/06/2009:
Do you keep maintenance records on the A/C? Because if you didn't AHS will deny the claim as they require records on all appliances covered by their warranties.
Anjee on 09/06/2009:
Yes, I have the fans...and yes I kept my air conditioning system up to date on maintenance. Maybe none of you guys live in San Antonio, Texas...where its has been past 100 degrees for most of the summer. I bought a house with air conditioning, and a warranty that states that they will fix it, so why is it unlawful to request timely repairs??? And I was nice, however; I AM the paying customer, so you think they should be nice as well? Instead of denying a request from the beginning. I didn't even finish my emergency status before the lady was like "well IT IS a holiday". As far as customers before me, AHS has a LIST of contracters...if the one they gave me is closed until Wednesday, then another one should have been assigned. However; their superior customer service stated that "they cannot reassign" the contractor once one is assigned?? Does that make sense? It probably does to all you "get a fan folks". Got a fan...thanks.
Nohandle on 09/06/2009:
I don't have any home warranty service but have experienced my AC going out one July 3rd. Obviously I remember because all businesses were closed the next day and they were backed up with calls the following day. Talk about miserable. If you can't open the windows in your home ceiling fans don't do a lick of good when it's that hot. Try going into a metal shed along with a fan, close the door and sit a while. That's about the way it feels. Cooler outside.
Anjee on 09/06/2009:
Thank you NoHandle...at least someone feels my pain
BokiBean on 09/06/2009:
I would cancel them too. If a five day wait in temps of the high 90's is good enough for them..they would be gone.
jktshff1 on 09/06/2009:
As much as I can sympathize and not trying to bash or anything, but what makes you think that you should be given special treatment? That is not a jerk question.
Heck, we didn't have running water till '67, much less ac.
Yes, it is aggravating, but it's not the worst thing that could happen, you could have high humidity as well.
Anjee on 09/06/2009:
We do have high humidity...I live in south Texas. it is 97 outside...101 in the house....and although we didn't have running water in 1967...I bought my house with running a/c and water...and a policy that supposedlyy covers both...which I paid for with MY money...so one would expect nothing less than the superior customer service they state they provide. It is 2009, not 1967.
jktshff1 on 09/07/2009:
You still haven't explained what makes you so special that you should be put ahead of the other people? It is 2009 and you still have to wait your turn.
sushijin on 09/27/2009:
I have AHS again and they recently hooked me up hugeee... I had let my coverage lapse by a month, and the same thing happens to me... AC goes out, and it's 95 to 100 degree heat. I call them and they reinstate my coverage and tell me I can do service request same day. So I do. Next day contractor calls and says they can't come out until Monday. It was Friday and we were burning up. I called AHS and told them my infant was suffering from the heat. They found a contractor for me on that day! So the AC guy comes out, notices my condenser has had it, and orders a new one for me free of charge! (with exception of $60 fee). The day before I had another AC guy at the house and said the new condenser would cost me $2,500. If this is a company is garbage, as the person above alludes to, then we need more garbage companies like this!
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So Far, Excellent Service
Posted on
I may just be one of the fortunate ones but I have had success with every call I have made to AHS. All problems were simple to fix. Good customer service when reporting a problem. They came out quickly, sent an email to ask how satisfied I was with the repairman. I pay $60 for each event and it is much cheaper than I would pay on my own. I hope this good service stays true to their promise.
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Very poor experience
Posted by on
I have been very unhappy with the total experience with AHS. When my water heater needed to be replaced, they sent out someone who really tried to scam me. I was provided with a written estimate of all they things they needed to do that were not covered by the warranty. When I got a second opinion, my suspicions were confirmed that none of the additional work was required. After getting my water heater replaced by a non-AHS contractor and passing inspection, I proceeded to try to contact AHS 3 times via e-mail. When there was no response, I had to call in on my own time, be placed on hold for 33 minutes, and then not have my complaint addressed, just the cancellation.

Very poor service overall and I suggest RUNNING away from this company for your home warranty.
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NanS123 on 12/30/2009:
I used to have this company and was just notified by mail there is a class action lawsuit against them for not doing what they are supposed to do. Go figure.
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American Home Shield
Posted by on
If you can cancel this service, please do it within 30 days to get most of your refund back. This company finds all sorts of excuses NOT to pay for any claim. AHS said that had I filed the pool heater claim after 30 days, it would have been covered. Since its before 30 days, AHS said it's a pre-existing problem. Therefore, they don't cover it. The coverage I had was a flex plan, extended (costing over $600 a year). Don't waste your time calling the escalation department to dispute. They won't be able to help you out. Call the main line on their web site to talk to someone about cancellation. You will then be on hold for a long while. The person will try to convince you to stay with AHS and to offer you a coupon for the next service call. Be firm and get your money back. Save the money for future repairs.
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Anonymous on 09/11/2009:
Everyone should already know the plan that these insurance and warranty companies work with. "Open your account with us, No problem. However, don't you ever make a claim!"
Skye on 09/11/2009:
Well said jtf.
Anonymous on 09/11/2009:
The contract should have something about canceling.
Mrs. V on 09/11/2009:
I have to say that I've been lucky with my home warranty company (HMS).

They have covered everything that has ever needed to be repaired. Without any problems.

They even covered something (water heater failed) 2 months into the coverage.

Try them.
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Didn't Fix Problem
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SCOTTSDALE, ARIZONA -- I had a leaking toilet bowl and notified AHS. They sent out a plumber who said the problem was caused by the water softener AND said it would cost at least $400 to fix the toilet problem because they would have to flush all the water lines and $3000 for a new lifetime warranted water softener> I informed him that I could buy a new toilet for $125 and a new water softener for under $1000. Had to pay him the $55 service fee and called another plumber. he fixed the toilet for $88, no neen to flush lines and put in new water softener for $1050.

Let AHS know what happened, they apologized saying they would reimburse me for the $55 service call. This was 2 months ago and still no reimbursement.
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Won't Replace Unit
Posted by on
TEMPLE CITY, CALIFORNIA -- I have an AHS Warranty and I used them before for other services. My garage door was broken and my airco wasn't working and it was fixed just fine. But I've had a heater problems for the past 2 months I had 5 people come to my house from 3 different company and they can not find anything wrong with my heater it is cold and I have an 8 month old baby. AHS is not being helpful at all, when I asked them how many people does it take to come to my house so they would replace the unit, I was told technician will have to make the call.

But it seems like when they are about to "make that call" AHS sends a different company to check... very frustrating...
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Anonymous on 01/29/2008:
If 3 different companies cannot find anything wrong with it, how can you expect them to replace the unit?
Anonymous on 01/29/2008:
Set the fan to AUTO and see if that helps.
Galina on 02/13/2008:
This is a very difficult problem to fix. The unit already on 'Auto' (it will blow a cold air if a set it at 'ON'. If let say I set a temperature for 75 it will go only to 72 and stops, I have to turn the unit off and on to restart every time, sometimes it only works for 15 min. So when technician comes in to fix the unit and turns it off and on, it starts working and they cannot find anything wrong with it, so they just leave saying it is working...
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