Preview Review

Next Review

American Home Shield

Star Star Star Empty star Empty star
3.1 out of 5, based on 243 ratings and
267 reviews & complaints.
American Home Shield is the founder of the home warranty industry and remains the industry leader with over 40 years of experience. With a national contractor network made up of over 11,000 independent home service contractors and 45,000 service technicians, AHS® services nearly 1.5 million customers across 49 states.
Company Profile
American Home Shield
889 Ridge Lake Blvd.
Memphis, TN 38120
(855) 816-0658 (ph)
www.ahs.com
Compare Home Insurance Companies
Most Popular | Newest | More Options >
More filter options:
Broken Furnace delayed Repairs
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MEMPHIS, TENNESSEE -- My furnace stopped working April 2nd, 2022. I put in a work order with AHS for the furnace on April 4th 2022. AHS dispatched a company to my house that same day. The company arrived, did their evaluation, and said they had to order a part to fix the furnace. They ordered the part on April 5th, came back to install the part April 13th then told me they still couldn't fix the furnace because they had to order additional parts. I have not heard back from the company and today is April 25th. This company has a bad reputation of coming to fix an item, saying they can't fix it because they have to order parts to complete the job.

After waiting for them to return with the new part and install it, they then say that part didn't fix the issue and that they have to order additional parts but they never showing up again nor do they order parts. I've called the company multiple times for an update but haven't reached anyone nor have I gotten a returned call after leaving messages. I've called AHS multiple times as well to follow up and they keep giving me the run around and telling me they sent the company emails and left messages multiple times, but the company has not responded to them. The multiple AHS reps say they will call me back in a few hours with an update and they never do.

I was also told by someone from the escalation department that someone from the contractor relation department would call me back in 24-48hrs, they never did. We are approaching day 8 and they still haven't contacted me. Today (4/25/22/) I've called AHS many and still no reprieve. An agent from escalations said she promise that she'll call me be back NLT 1pm EST 4/20/22 with a solution and I haven't her from her either.

I have a disabled veteran and an elderly person living in the house with health issues that are being complicated by living in extremely cold temperatures. I've called AHS back at 1:50pm on 4/21/22 because no one called me back; I got the run around again by another representative. I asked to speak with a manager or supervisor, and he said he couldn't just connect me with them, but he could put in a request or them to call me in 24hrs. My family is continuously getting sick, and no one is trying to assist us.

Replies
Ripoff/Scam in the Name of Warranty Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GEORGIA -- I am a new homeowner and being spent good amount on home purchase, I decided to have home warranty as well. So I signed up with AHS over a year ago and I got everything covered/offered by AHS. It was like multi combination. Since the day I signed up I never used or required their service since I usually maintain everything in good condition and I also hire people on regular basis for maintenance services. Recently I started having issues with my pool filtration & I was informed by Leslie's & other local companies which I use for maintenance that I have a filtration issue which needs to be fixed.

So I called up AHS on 08-17-14 after checking & confirming the issue is covered under warranty under my contract, they created a work order and hooked me up with some company called Aquatech & was told would get a call from them and a visit. I never got a call from them nor a visit even after me calling and leaving messages. So I called AHS again on 08-25-14 so this time they created a new work order and assigned me a company called Alison Pools.

The technician came on 08-26-14 & diagnosed and informed me they there was that the cap/manifold & air stem of the filter is cracked which is due to normal wear & tear and my pool is very well maintained. He also informed me that these parts are covered under warranty and he will submit a quote to AHS for approval and I should get an answer in couple of days. I called AHS again to follow-up on 08-29-14, I was told that the technician is waiting to get the price on the parts to provide to AHS as it being a long weekend.

Today 09-02-14 I got a call from AHS saying that my parts are not covered since the tech has informed AHS that parts are not covered under warranty and that my pool is not maintained properly. I CAN GUARANTEE AND PROVE TO AHS THAT MY POOL IS VERY WELL MAINTAINED through local Leslie's pool stores where I always purchase my chemicals and which has my tests reports. Also can prove that my pool filter was cleaned regularly and cleaned twice in last 3 months because of this issue with two different companies.

How can a consumer can damage a cap/manifold inside the filter which is sealed and causes for cracks on the plastic are caused by erosion due to water flow and normal wear & tear? Moreover this pool almost new built around 2011/2012. Secondly why AHS waited to deny the claim till the contractor provided price for service/parts on 09-02-14, when they could have denied it 08-26-14 if it really was not covered and not well maintained. Amazing part is that the cost of the part when verified other pool service guys is around $120 & $75 for labor.

I paid $75 copay so far to AHS contractor. So one can imagine when they do not pay/cover small amounts how can one expect them to cover expensive ones. I feel that AHS is trying to rip off consumers by denying genuine claims with the help of hand in glove contractors. Any viewer please stay away from AHS, so will I from today.

I will be trying to reach as many homeowners through online and other mediums to warn them of AHS and their practices and will try to explore other legal avenues to take on AHS since I feel so cheated for being good customer and paying bills on time thru auto-pay.

Replies
WARNING - American Home Shield Does Not Honor Contracts
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MEMPHIS, TENNESSEE -- WARNING: If you plan on buying a home warranty with American Home Shield (AHS) is not recommended due to false advertising and breach of contract. Did you know that American Home Shield will try to not honor their contract when something fails and needs repairs by simply trying to interpret the fine lines in the contract making claims they are not responsible? Do you know that AHS will promise and tell you many benefits to and even say bad things about other home warranty companies try to convince you to buy their plans when what they tell you over the phone is not true? Remember, you have to pay around $75 in order to get someone out there to check the problem while you still have to pay your monthly fee. The company that AHS sends out to check, it is very likely that you wouldn't chose them yourselves and the company may try to sell you their services directly at a higher than market price. In the end, AHS can and will likely deny your claim and not fix the problem so even if you have the AHS warranty, you should plan on still paying for repairs out of pocket.

In the AHS contract if you read carefully, if you have a dispute with them, you cannot sue them and AHS will require you to go through an arbitration company, www.adr.org, which they selected and which will charge you $200 to just file. These are all obstacles that AHS hopes to discourage their own clients and customers from suing them. If you call AHS to dispute their denial of a claim, it is very likely that you have to talk to different AHS reps who will tell you different reasons. This is because they are interpreting your contract differently which further explains how their contract is written to avoid their liabilities and responsibilities.

If you are looking for a home warranty company, do not go with American Home Shield. They will try to tempt you with a lot of promises including telling you that you can cancel any time to make you feel more at ease but you will just end up wasting your time and if something major needs to be fixed, the chances are that your claim will be denied.

As in your contract you are not allowed to bring them to court over your dispute, you can still sue AHS for fraud and bad business practices which is outside of your contract. There has been many cases where AHS was sued and the consumer won. Here's some reference: http://mythreecents.com/reviews/American-home-shield.

To sue American Home Shield here is some information you can use to start your case. You can sue them regardless of which state you are in.
Entity Name: AMERICAN HOME SHIELD CORPORATION
Entity Number: C0926620
Date Filed: 07/27/1979
Status: ACTIVE
Jurisdiction: DELAWARE
Entity Address: 860 RIDGE LAKE BLVD
Entity City, State, Zip: MEMPHIS TN 38120
Agent for Service of Process: C T CORPORATION SYSTEM
Agent Address: 818 W SEVENTH ST 2ND FL
Agent City, State, Zip: LOS ANGELES CA 90017

Replies
Fraud, Excuses, Incompetant Resources.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MEMPHIS, TENNESSEE -- American is a farce. You are lucky to get an American when you call. But they have a tiny office in Memphis. They say they will replace things if it can't be fixed. If you have a toilet tank that cracked over age and there is no replacement for the tank you have to buy a whole new toilet. They denied the claim. A dishwasher went bad, they said GE makes a replacement, put a note on the delivery instructions (after 3 pm) subcontractor takes the claim but disregards the delivery instructions. I have to pay 15 percent to restock and try again!!! Ask for a supervisor, and they have 48 hours to respond to you. These are all blood pressure issues. YOU paid them. They avoid you! And they pass the buck on poor judgment subcontractors. Nothing is their fault or responsibility except to take your money

Replies
Home Shield and HVAC Systems
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

SUGAR LAND, TEXAS -- We had an AC problem in April 2015. The vendor said it was the capacitor, he quickly fixed it and left. Six weeks later, we had relatives in from out of town and the AC stopped working. No one could come out, they wouldn't even call us or return our calls. Five days later, someone came out and put a new capacitor on.

This vendor informed us that the last vendor spent $0.10 on the part and he said these parts don't cost anything to begin with so he could've spent a couple dollars more and gotten one that were lasted for years and everyone in the industry knows the part will not last and no one uses them. So had the right part been put on to begin with and there were some kind of check and balances with home Shield. The consumer would not deal with this issue.

Now it's 2016 and we're in the heat of the summer. I'm in Texas. And the same AC isn't working again. The vendor comes out and we notice it's the same vendor put on the cheap part that lasted only six weeks. He was in our attic not even a minute and gave us a list of things that we needed that were out of code and it was gonna be another thousand dollars at our expense. Mind you, the problem we were having had nothing to do with anything that had to do with codes and there's never been a problem with codes ever since I lived in the home.

We protested about the vendor and his skinny practices and requested another vendor. We had to go round and round with home shopping day send someone else out. Now we had no code issues but we need a new coil and of course we were going to need freon which we understood would be at our expense. What was all said and done, this gentle and found some code updates they were completely different than the first vendor's code updates.

We found out that Home Shield only pays each AC and heating vendor a flat rate of like $220 or $240 something like that I forget the exact amount now. So if there's some major problems they still just get their flat rate so to make up the difference you pay for code updates. Hope she is aware of this and they perpetuate it and they tell you have to have codes updated.

Well now we had a few cold days of winter and a vendor comes out and finds that we need a new heater which is covered under our plan. He informs us that the vendor who fixed the AC did a ** job and took out the transition in our AC which is a really big deal and took it completely out which made our AC bill go way up because it wasn't doing the job right. On top of that they disconnected the over flow switches.

So they charged us for code updates while they deliberately put us in code violations. And did I mention the installers that put in the coil that was messed up didn't understand any English? I can guarantee you they did not have a license to be doing AC work. The heat guy said they fix the heater, they'll have to fix all the things that this AC guy messed us. Then I get a letter from Home Shield with all the things that the first guy messed up as an extra expense to us to pay for.

So somehow we had nothing to do with him messing up our OC and taking out a huge piece to the AC unit and turning off all of the switches. For now thanks, affect us to pay to have all that put back together correctly even though it was their fault they send a vendor to us that wasn't competent and a fraud. And I'm saying fraud because American Home Shield is very aware that these vendors are scamming the homeowner and they don't care. Their loyalty is to the vendor. I am skipping the Better Business Bureau and going directly to the Attorney General.

Replies
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VERO BEACH, FLORIDA -- We have a tank-less water heater that had quit providing hot water. I went online but decided it would be better to call. American Home Shield logged in the issue, notified me who they had assigned the claim to and that I would be hearing from them. I did hear from the contractor later that day. Unfortunately, they told me it would be two days before they could get here.

So I called AHS back and asked if it's the only vendor they have and if they could call to see if they could get here sooner. The rep said no and they wouldn't do it because as long as the contractor say they'll come within 48 or 78 hours at the latest, then they're within the limits, and so there's nothing they could do. It wasn't the best solution. We would have to do without hot water for two days. I was hoping that they'd say they have two or three other vendors. "Let me see if anybody can get there quicker."

The contractor who came out here was a very friendly and nice guy. He explained to me everything that they were doing and did his work. He did very well with what he was "allowed to do." This water heater, as I found out when he took it apart, has three heating elements that are encased within a copper tubing. One of the elements had completely been destroyed. He pulled it out and it was in pieces. So he replaced it with a heating element that he had in his truck. We tried the water and it didn't get hot.

He called the manufacturer and said, “I've done what you've told me. It's not working.” They had him move the element to a different position that he was replacing, because what he found out is that all three elements were 9,000 watt elements and what AHS would allow him to do is only put in a 4,500 watt element. So he was replacing with an element that had half the power of what the system calls for. So he had to move the elements around to get them to work. We were able to get moderately warm water at that point, but not hot water.

While the contractor was here, I got on the phone and talked to the manufacturer's rep. He said it is not going to work. I am not going to get hot water and I'm not going to be happy. So I got online, found a 9,000 watt element, and bought it. I got it sent here, had it installed, and the water works fine. AHS cost me $100 for the visit, which is fine, but I had to spend another $45 plus shipping to get the thing fixed correctly.

The deal I thought I had with AHS is that they would put something in place that was as good as, if not better, than what I had and that's not what this contractor told me he was allowed to do. This is causing worry on my part that if my refrigerator or something important goes out, although I don't expect an upgrade, am I going to get something at least as good as what I have?

I moved here from Texas to Florida and had AHS for a number of years in a home I had there. I had a few issues, but I've never run into a problem like this. Things were fixed and replaced. I'm surprised I didn't get a survey from them. When I was in Texas and I had some issues and they sent someone to repair them, they would call afterwards and ask, “How did it go?” And didn't get any of it this time. Maybe the company is getting a little big and they're not able to do what they used to do.

Replies
Home Warranty Plan
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Please regard this as a warning to anyone considering entering into a contract with this company. In January 2015 I signed up for 12 month protection plans for two properties. During the 12 on this of these contracts, service was simply terrible.

Almost without exception, this company hires contractors who are in most cases incapable of repairing anything and in many cases come and collect their service fees and never actually complete the work. This situation got so bad that I simply stopped using them for repairs and paid other people to do the work as there was no point in paying the service fee to them when I was going to have to hire someone else to complete needed repairs.

Beginning in July 2015 I began to make complaints to AHS about the quality of their service. The phone reps were always extremely friendly and I am sure they wanted to assist, but sending a second incompetent contractor was anything but helpful.

From July to November I spoke to numerous AHS reps and send numerous emails to them indicating I did not want to renew my contract. In addition I made a formal complaint with the Better Business Bureau against AHS for their business practices. In November I actually got two new contracts in the mail thanking me for renewing. At that point I sent yet another email message emphasizing that I did not want to renew.

On 28 November 2015 I received an acknowledgement from them regarding my desire to not renew. Because I did not trust them, I contacted my credit card company to make them aware of the problem and initiated a block on charges from them beginning in January 2016. Upon returning from an overseas trip in February, I noted that I had been charged premiums for both properties in January. I immediately contacted my credit card company who applied credits to my account and informed me that although they did have a block against AHS, that it was not a 100% guarantee because companies had ways of getting around the blocks.

On 20 February, I received two email messages from AHS that my accounts were past due and that I needed to immediately make a payment or they would take collection action. I responded to them that I had not renewed my contracts and had correspondence from them acknowledging that from back in November. I also initiated another complaint against them with the BBB. This morning I received the same message I had received in November 2015 acknowledging that I had noticed them of my desire to cancel. I followed that up with a phone call to them (20 minutes on hold) and was assured that both contacts had been cancelled.

Please do not enter to any contract with these people. If you do, you will end up paying other people to either complete repairs or in some cases to undo damage done by their contractors. You will spend hours on hold waiting to talk to someone who while friendly will not be able to help you. And in the end, when you have had enough and try to cancel your contract, they will harass you and threaten you. If reading this saves even one person the aggravation of dealing with AHS, it will have been worth the time I spent writing it.

Replies
Home Warranty company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

As a new customer of American Home Shield (AHS), I am extremely disappointed in the quality of service I have received from my very first claim. I own two properties and have contracts for both with AHS. My first repair was a dishwasher which required three visits from two different vendors and was finally repaired after I contacted AHS and complained that it had not been repaired satisfactorily the first time.

More recently, I have experienced an air conditioning malfunction which the technician indicated was only a need to clear the line and then who actually failed to clear it which resulted in the unit overflowing and severely damaging the ceiling below the unit which I then had to pay to replace. This deficiency was reported to AHS who indicated that they would report it to their vendor relations office.

Sadly, service has only gotten worse. On 31 May I initiated a service request for a refrigerator that had stopped cooling. The dispatched vendor (A Superior Appliance) was not able to come look at it until five days later, which was disappointing. The technician inspected the refrigerator and indicated that the automatic defroster needed replacing and that it was a simple repair which required ordering a part but that the repair should be completed in 5 to 10 days max.

After 3 weeks passed, we started attempting to contact the vendor. After leaving numerous messages which were never responded to, we finally actually got someone on the phone who indicated the part was on back order and we would be contacted when the part came in. We never heard back and after numerous additional calls, they finally returned with the part to complete the repair. The technician stayed 5 minutes and indicated that the wrong part had been ordered.

We once again contacted AHS and expressed our concern at the length of time it was taking and the difficulty we were experiencing contacting the vendor. We received a message from AHS indicating the part was due in no more than 7 business days and that if we didn't hear from the vendor we should contact them directly. Again we heard nothing by that date, we attempted to contact the vendor and got a message that the number was not taking calls.

At this point I called AHS and spent 56 minutes waiting to talk to a customer service representative. She also attempted to contact the vendor and was unable to contact them or leave a message for them. Within an hour, I received a call from a different repair company to schedule a service call to look at the refrigerator and determine what repairs needed to be done. Note that by the time they come, more than 7 weeks will have passed for a non-functioning refrigerator!

On 16 June I contacted AHS requesting a plumber to clear a shower drain that was draining slowly. The vendor (Milburn Plumbing) was dispatched on 18 June and when they arrived they put chemicals into the drain and waited. Once it became clear that the drain was still draining slowly, they indicated that they needed to access the roof to clear the drain and that they were not qualified or equipped to do that and also that AHS did not cover that work. Because I am not a plumber, I accepted that and contacted another plumber who came by within an hour and snaked the drain.

Note that they did not need to access the roof and indicated that there was no need to do so, and completed the work in less than 15 minutes. Clearly, I paid a qualified plumber to do work that a vendor sent by AHS was either unqualified or simply unwilling to do. The Milburn technician indicated no need for a service fee since they had not completed the necessary drain clearing and perhaps that is because they were aware that it was work they should have easily been able to complete.

I am most certainly displeased to on numerous occasions have paid other contractors for work that should be covered under my AHS Home Warranty plan and was surprised to receive an invoice for $125.00 marked as past due for Milburn Plumbing. Especially since the Milburn representative had indicated that there would be no charge and gave us no paperwork and obtained no signature from us.

It has become obvious that AHS is not a very reputable company in that they have vendors who are not qualified to do the work covered under the warranty plans and yet customers are expected to pay them even when they are unable to do the work.

Please note that because I desire to limit contact with AHS until my current contract expires and which I will most certainly not be renewing, I have paid the invoice in the amount of $125.00. I am however, formally requesting that AHS refund to me the amount I paid to Rapid Rooter for drain cleaning that should have been easily completed by Milburn Plumbing.

Additionally, on 1 July I requested a plumber to repair a shower that was running full blast and could not be shut off. The vendor (ASAP PLUMBING SERVICE #2) did not contact me, so I contacted them to find out when the earliest they could come by would be. They indicated that it would be at least four days! So much for ASAP. Once again, I had to contact and pay for another plumber who responded within hours, not several days. I am now wondering if I am going to end up getting an invoice even though ASAP never contacted me and never actually scheduled an appointment.

Also on Friday, 17 July (morning) I completed a service request via the AHS website to have someone come and look at my air conditioning which had stopped cooling. I received a message that the request had been dispatched and that I would hear from the vendor within normal business hours. I assumed that I would not hear from them until Monday and waited until Monday afternoon to contact them since I didn't hear from them. They verified my address and indicated that they would send a technician out on Wednesday and would contact me Tuesday to let me know a time window.

I did not hear back from them so once again called them Wednesday morning to verify that they were, as promised, planning on sending someone out that day. I was informed that one of their technicians had a family emergency and that we had been rescheduled for Thursday. They also informed me that the technician would contact me Thursday morning and let me know the approximate time. Once again, the morning passed and we heard nothing.

We again contacted them and were told the same technician family emergency story and that they might be sending someone out tomorrow. Here it is, a week later and the vendor has not contacted me a single time and there is currently no confirmed timeframe which I can expect to, IAW the warranty I am paying for, actually have someone come and fix my air conditioning. This is Texas in July and I am a senior citizen and the temperature is between 95-100 degrees. Before I made the mistake of signing up with AHS, I could have paid a technician to come by the SAME DAY!

My experience with this company has been frustrating and completely unsatisfactory. The only exception has been the customer service representatives who while clearly working at a disadvantage of trying to provide service to customers for a company that appears to care little for the quality of work they perform, but also for their reputation as a company, have consistency been friendly and courteous.

Replies
Home Warranty
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MEMPHIS, TENNESSEE -- I filed my claim online on Monday, June 26. I called AHS on Wednesday June 28 (waited 40 minutes to speak with someone) to ask why I hadn't heard anything. They said they never got the claim. I filed the claim on the phone (explained that I have a Samsung refrigerator that is leaking) there and then on the phone. They assigned a company to fix the problem.

The company called me and asked what the problem was. I explained I have a Samsung refrigerator that is leaking. They said that they do not work on Samsung's. (Of course, I'm wondering why AHS would assign a company that does not work on Samsung's to fix my Samsung). I called back (and waited another 40 minutes to speak with someone) and was told that AHS would have to actually verify that the company did not work on Samsung's (why would they want to take the word of a customer of 13 years) and that she would call me back that night. Guess what happened? You are right. I never heard back from her or anyone else at AHS.

I called again Friday, June 30. This time waited 20 minutes to speak with someone. That someone answered the phone and said that her computer was not working and that I would have to call back. I asked her to transfer me to someone whose computer was working (so I wouldn't have to wait another 40 minutes). She said that she couldn't.

So I called back, again. This time I waited only 10 minutes (that was refreshing). They asked me what I was calling about. I asked them if they were kidding. They said that they were not. I then asked who was coming to my house to fix my refrigerator as it had been almost a week and no one is even assigned to fix the fridge yet. What's worse is that I am doing all the work following up to get that done. If I didn't, my fridge would never get fixed.

The representative I spoke with on Friday, June 30 called and verified that the company I spoke with days ago indeed did not work on Samsung refrigerators. So they assigned another company. I did not hear anything from the other company on Friday June 30, or Saturday July 1, or Sunday July 2 or Monday July 3 or Tuesday July 4 or Wednesday July 5.

Finally, I called them on Wed, July 5 at 11 am and they said that they would come out tomorrow. I asked why I hadn't heard anything and was told that they only worked half days on Fridays and only worked half a day on Monday. I Googled them. Nothing is returning on either the company or the phone number. (That is another problem we have with AHS. They send jack-leg people to your house in panel vans and trucks with no signage (same problem with a water heater claim). The people AHS has sent to our home to fix problems over the years are usually unprofessional, sleazy, have terrible reviews on the internet and often times are trying to sell you something that is not included in the warranty contract.)

Every time we call AHS we wait a ridiculous amount of time to speak to someone. We're told to file claims online because it saves time. When we tried to file this claim online, AHS claims they never got it. The service we have had with AHS has been horrific.

I can honestly say that I have never had worst customer service than with AHS. They deny claims that should be covered, they don't have enough people to answer their phones (the ones that they do have are rude and unprofessional), when they do actually agree to pay a claim, the people they send to the house are indescribable and have terrible histories, track records and internet reviews. We are pretty sure that we have had a problem with nearly every claim that we have filed with AHS. Every one.

On about a third of our claims, we have actually had to call out another repair man to fix what the AHS guy screws up. We have complained about most problems we have had with AHS and the solution is usually to put us through to one of your folks and comp me the next month of payment. Now things have gotten so bad there that they require you to agree to stay with them for 6 months after they comp you a month. It just keeps getting worse and worse. No one ever tries to fix AHS' problems. And they have a ton of problems. BEWARE!

Replies
You've Got to Be Kidding Me
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW JERSEY -- I have too many checks to put down and it only takes one... Going on a month now I have no dishwasher. The first man who came to fix not only my dishwasher but my Subzero fridge didn't even open the fridge to see why it was dripping. Just said 95% of the time it's a frozen clog and American Shield will not allow them to try to fix the problem without me turning it off for 24 hours to see if that is the problem.

Well I did that already and as I told him, "As you can see because there is frozen water under the basket." So picture he takes of that along with food that was in the fridge. Took out the food again and relocated it to turn it off again but that was after I asked if my wood floor warps who is going to fix that. He didn't know the answer so I called American Home Shield and asked them the question and also let them know that at this point the technician didn't even unscrew the bottom grate to see where and why the water was leaking...

The answer to my question was, "We don't take care of secondary problems. It's in the contract." 2 days later exactly what I said was going to happen, happened. 1 Week later another guy came from the same company and replaced the panel on the dishwasher and when I complained about the fridge and because it was still in a work order he looked at the fridge. Yes he opened the grate finally. "Oh I see what the problem is. The copper line to the ice maker is too short."

My response is, "Really, it's been that way for 10 years and never had a problem." Now he tries to locate the water turn off to this ice maker and can't find it and then says "I think I found it." Turns off this valve and starts to play around with the area that is a problem. Well behold really what the problem was is the valve to the ice maker and fridge that went bad. It doesn't take a rocket scientist to figure out that if there was no problem in the piping before why would there be a problem now. He leaves saying, "You need a plumber I will get in touch with American Home Shield and let them know. If you don't hear from them by the end of the day call them."

Surprise surprise surprise. Didn't hear from them so I put a phone call into them. Waited on the phone listening to their hold music for 48 minutes (3rd times a charm.) "Hello American Home Shield. How can we help you..." 3rd time explaining what the problem is and now within the 5 hours waiting for a plumber to call. Whatever the tech did the water is pouring out now and I can't stop it at all... trying to turn the fridge off, try to find the pipe leading to it, having to wait 48 minutes for an answer from American Home Shield for them to tell me they don't send out plumbers although they can recommend somebody.

Seriously this was a drip every 3 seconds to start. Now it is full force spray out that I can't keep up with. Had to wait for my husband to come home to crimp the line. 4 by 4 patch of brand new wood floors and they say it's a secondary problem and call my homeowners. Oh by the way second visit from the dishwasher to find out after he made the leak worse and replaced the wrong part the dishwasher still isn't fixed.

Thank God for the third guy. Did I say 3 times a charm... What is the reason for having this Home Warranty Insurance when the headache and none educated in the field you have them out for only is going to make things worse. Fridge still not fixed, floor warped so bad you can trip on it. Never Again... I warn you not to take it out either.

Replies
Top of Page | Next Page >