Air Canada's Bad Customer Service
TORONTO -- I have found Air Canada to be quite distant from its customers especially if something goes wrong with their service. Basically, they do not have the infrastructure in place to connect you to a thinking, ... read full review2 Replies - Latest reply on 08/16/2005
Called NUMEROUS times and NOBODY picks up ANY of the phones ever. I don't understand this at all. They are making major cuts through out the company so I am certain this is due to that, but are there no emplopyees to answer the phone? 1 Replies - Latest reply on 07/10/2013Add reply
CALGARY ALBERTA, ARIZONA -- We booked our flights only a few weeks before flying. We were never informed of any policy regarding medical clearance. I clearly told every person I spoke to, the booking agent, and the subsequent 2 ... read full review2 Replies - Latest reply on 02/28/2013
PORTLAND, OREGON -- Air Canada has their own set of rules when it comes to service. Most Airlines have a cut off of 30 minutes from departure. Air Canada has a 60 minute cut off that is NOT disclosed on their online ticket purchase documentation.
2 Replies - Latest reply on 08/20/2012Add reply
My wife had terminal cancer and we arrived 50 minutes prior to departure. We were rudely told that we had missed our flight and were told that our money would NOT be refunded. We talked to two different reservations personnel in Montreal who were apathetic and the male even hung up on me. Their solution was to to charge an additional $700 to put us on the next flight after we had already paid in FULL.
My wife was not feeling well, was on chemo and terminally ill they took none of these facts into consideration. These guys are jerks, do not have to compete or be good to their customers because they are owned by the Canadian Government. I will never fly or recommend Air Canada to anyone ever again.
1ST TIME But Never Again!
As a frequent flier member, this was a nightmare worth describing. Crossing the line from Toronto with flight to Newark, I noticed on the flight departure screen the flight was delayed two hours. So delayed, ... read full review
Air Canada is increasingly behaving the way that formerly only fly-by-night outfits and charter airlines would. If you ask for an extra drink on an international fllight, they will say yes, and never return. If you ask for a pillow on a flight within Canada, they will tell you that they are only for first class.
2 Replies - Latest reply on 11/12/2010Add reply
Now they want to charge for a 2nd piece of luggage, a practice that only ultra-inexpensive airlines like Ryan Ari used to do. But Air Canada's prices stay the same. Well, keep rising.
I am avoiding this airline increasingly, even though I have been a supporter for four decades.
No customer service
I cannot believe Air Canada has no Customer Service person you can contact to resolve problems. After travelling with Air Canada for many years we have slowly switched air carriers through the years. ... read full review1 Replies - Latest reply on 10/29/2010
I recently was scheduled to fly from Milwaukee to Philadelphia to Toronto via US Airways. My flight to Philly was delayed which meant I was going to miss my connection to Toronto. US Airways pawned me off on Air Canada via a 2 hour bus trip to Chicago. I arrived in Chicago O'hare 10 minutes before my flight was to leave. I got to the Air Canada ticket booth and they were extremely helpful, pleasant, and went out of their way to make sure I made my flight from Chicago to Toronto even though my ticket was with US Airways. My baggage didn't make the flight however given the excellent service I received, I cannot complain. Also the quality and conditions of the planes on Air Canada are far superior to anyone else in North America. I'd rather have safety and good equipment, and helpful people at the airports, even though they may lose a bag from time to time.1 Replies - Latest reply on 10/29/2010Add reply
I took a nonstop on Air Canada from Seattle to Toronto on June 18th. No bag showed up in Toronto and still hasn't altho twice the contacts we called assured us the bag had been located and was being sent to my home. Now they say they don't know where it is and in 6 weeks or so will reimburse me for the items in the bag. Reading the reviews I doubt they will do anything although like many others I faithfully filled out their forms and spent many hours on the phone with many people from Air Canada, none of which were any help. Don't know why anyone would fly with them except through ignorance of their contempt for their customers.1 Replies - Latest reply on 07/03/2010Add reply
On a direct flight down south for our wedding, Air Canada lost the brides luggage. We had 16 friends and family fly down with us and they lost the brides luggage. When we called Air Canada, in one conversation they asked us 6 times if we had a direct flight.. Just like they were looking for a quick way out. They couldn't care less about us. $50 a day didn't cover our phone conversation with Air Canada. Air Canada told us every day that they know where our luggage was and that it was coming the next day. 2 Months later they still don't know where it is (but its coming). The girl in India mentioned she had to email Toronto to fine our bag! Email! Are you kidding me?? Pick up the phone and call Toronto. Better yet, give me the number for Toronto and I will call them myself if India can't do their job properly. This is just horrible service, especially for the premium that you pay to fly Air Canada. Add reply
Continued Poor Service
The following are three letter's I've written to Air Canada and still no improvement in service.
Monday, May 31, 2010
I'm writing this while flying on your one of your planes from London to Calgary ... read full review1 Replies - Latest reply on 06/02/2010
DORVAL, QUEBEC, CANADA -- I would like to compliment Air Canada on their excellent services during my flight to Jamaica recently. The staff on in-flight attendants were awesome. They went out of their way to accommodate me as I am disabled and they did everything possible to ensure that I was taken care of and made very comfortable.
1 Replies - Latest reply on 03/27/2010Add reply
The service on the flight in Business Class was excellent and they were always there to ensure that anything you requested of them was supplied or taken care of.
The food choices were excellent and I can only commend them with the efforts that they made to ensure that you were well taken care off.
I would highly recommend flying Business Class with Air Canada at anytime and will definitely fly with them again in the future. I give them 4.5 Stars out of 5.
Congratulations to all staff who I had any contact with on the flight....my hat comes off to you.
Worst service imaginable!
MONTREAL CANADA -- On August 4th of last year, I was supposed to fly home to San Francisco, departing Quebec City with a transfer in Toronto. The flight out of Quebec was scheduled to depart for Toronto at 3:30 pm but at ... read full review3 Replies - Latest reply on 03/01/2010
In August, I booked a flight from Tampa/Toronto/Tampa for January and chose seat 16 window seat and was confirmed. Air Canada changed my seating to ROW 25, CENTER SEAT. Prior warning, no advise notice, ... read full review7 Replies - Latest reply on 01/28/2010
Poor service / Lies / Theft
RICHMOND -- To whom it may concern,
Recently my work booked a flight for me to Prince George. I got stuck in traffic as a local bridge was shut down because of a serious accident. Inevitably this caused traffic ... read full review5 Replies - Latest reply on 01/24/2010