Several years ago when in Paris, I went to the airport to take a mid morning flight to Rome arranged through Air France. The flight was showing on the departure board. It was confirmed when I bought the ticket in NY and again just before I left for the airport. When I checked in, I noticed my boarding pass had me on a flight that was about ten hours later. When I questioned it I was told there was no mid morning flight.
I said it was on the departure board as well as on my ticket. They became extremely nasty and arrogant stating it was what they say that counts. I spoke to every Air France person I could and they insisted that flight did not exist even when the flight was called for boarding. I sat in that airport for about 10 hours. I never flew Air France again, never went to Paris again. When I finally settled in Rome, I got over the aggravation and helpless frustration I experienced at the Paris airport but never my distrust of Air France. I travel extensively and avoid Air France even at the cost of my own convenience.
Reading the other emails, it is clear that little has changed.
I have just returned from a month-long to Paris and I decided to try Air France's new class of service - Premium Economy. When I arrived at the ticket counter to check in they kindly upgraded me to Business ... read full review12 Replies - Latest reply on 03/23/2010
Air France horrors
Is it possible to file a class action suit against an airline? How does one passenger seek compensation for a ruined trip and expenses due to their incompetence?
Air France lost luggage for an entire ... read full review3 Replies - Latest reply on 03/07/2010
I had wanted to buy some tickets on air france's website and was getting an error so I contacted the local office. I was told that the price being quoted on the website was incorrect and given a much ... read full review1 Replies - Latest reply on 02/19/2010
By a non competent worker who has just dropped it while unloading the cargo out of the airplane due to a bad handling manner and or unfamiliarity with such a type of cargo which end up by a crash of ... read full review6 Replies - Latest reply on 01/10/2010
My family flew on the 20 Dec for our dream vacation- Xmas in Paris. We got caught by the snowstorm in Amsterdam but were able to continue to Paris 21 Dec. No luggage. Filed a claim. Hear nothing. Now the 25 Dec. Can't get any person to answer customer service any day. Finally son and friend went to airport to get them to let us search. If anyone knows any info that will help them get back into baggage claim would appreciate it. On the metro now. Hope bags aren't stolen and broken into like so many of the stories I read on this site. Add reply
Appalling treatment to minors.
My 16 year old daughter and two other friends were travelling with Air France a few days before Christmas.
Due to bad weather, most flights were either cancelled or delayed. The girls were left at Charles ... read full review13 Replies - Latest reply on 12/24/2009
I booked my sister a ticket with my sky team miles. She flew from seattle to India with two bags via Air Farce (whoops France). On her return she joined me in Scotland. Since she was stopping on her way back to the USA she was charged for the 2nd bag that they let her fly to India for free with. The charge was over 970.00 US. And all I get is the runaround. Phone support is a joke, as is the concept of customer service. Right now even the sight of a French fry makes me sick!!!! My sister is a good woman and does not deserve this. Is there any available rcourse5 Replies - Latest reply on 10/21/2009Add reply
I needed to travel to qatar from Colombia. at the check-in desk, for the first time in my life, the steward refused to check me in for the connecting flight saying that it is a "different company" after he checked my baggage in he did not put it on the conveyor belt, just left it beside. Needles to say, the bags did not arrive in Doha.
1 Replies - Latest reply on 09/16/2009Add reply
Air France is one mediocre company.
I have a long 14 hour lay over at this airport. Are rooms available in airport for shower and sleeping?
3 Replies - Latest reply on 09/09/2009Add reply
Treatment of customers
My parents, my mother being seventy one and my father being seventy six and suffering from Parkinsons disease quite badly were booked to fly from Narita in Tokyo to Manchester England via Paris France.
The ... read full review7 Replies - Latest reply on 08/06/2009
My story from the beginning:
My partner and I are attending a much anticipated lecture in London on the 25th July, and we were looking on-line for the best flight offers on Saturday ... read full review1 Replies - Latest reply on 05/23/2012