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Air France Consumer Reviews - Page 4

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Lost Luggage That No One in Air France Gives Two Hoots About
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DUBAI -- Our belated honeymoon from Rome turned into a complete disaster thanks to Air France. Returning from Rome, my husband flew Air France via Paris and onto Dubai where we currently reside. In hindsight we should have both flown BA as I did with our toddler. Neither my bags from the BA flight or my husband's materialized that evening.

Mine were delivered the following day, but three weeks later my husband's have still not turned up. No one seems to know where they are, no seems to care. After numerous trips to the airport my husband was on his third visit advised to check through the unclaimed baggage room. It was horrendous, thousands of unclaimed bags, but not ours unfortunately.

After three weeks Air France have offered my husband zero compensation. The supposed Customer Service Executive responded to one email and is now on two weeks vacation. Quite frankly no one at Air France gives a damn. What is so upsetting is that my wedding dress had gone into my husbands bag and is totally irreplaceable. Not that we have been offered any form of compensation in any way, shape or form.

There are hundreds of stories like these on the net. Take my advice and do not under any circumstances travel with Air France. Not only have they LOST our bags there has been no apology or any effort at all to do ANYTHING to help us. They are the most diabolical airline I have ever traveled, and we travel often. Totally appalling. I am so upset about the way we have been treated that I could weep.

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Lack of Customer Service
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IAD, DISTRICT OF COLUMBIA -- I wanted to share with you the following about Air France. We had a very bad day on 7/13/2004. We arrived at Washington Dulles Airport at 3:20pm for flight #39 on 07/13/04. And there was this huge line in front of the AirFrance check-in. It was 4:05 pm when we got to the counter. When our bags were weighted, we were told that we needed to pay $400 for the overweight. My wife and I are students in the USA and $400 is tons of money for us. We said that we don't actually need to take all stuff in the bags and we told them that we wanted to take the heavy stuff out from the bags and have them re-weighted.

It was not going to take us more than 1 minute if they had let us do that. They told us check in for the flight is closed and we had to pay $400 in order to fly. They talked to us for 10-15 minutes arguing that they can't do it. While they were talking to us there were still some passengers in line who were checking-in. We tried to get some of our stuff from one of the bags. And our ticket was canceled. And my wife could not fly. We were told that next available date to fly is August 4th 2004.

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Employees Just Don't Care
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MADRID SPAIN -- I booked a trip through the Air France web site for my sister-in-law, her husband, my niece and a friend traveling from Madrid to Houston, TX. Everything was fine until the morning of the first flight from Madrid to Paris. As Spanish people actually have three names, the middle and last was in their computer reversed.

Their passport numbers were in their computer also and the ticket agent could see that this was them, but they were denied boarding passes and told that if they were allowed on board, once they reached the states, they, meaning my in-laws, would be fined by immigration. The flight was at 7:00 am in the morning, but no one with authority would arrive until 9:00 am.

So, they missed that flight and once 9 am arrived, this minor problem was resolved in less than 5 minutes. So, they missed two days of vacation for a simple problem, plus had to pay extra to fly Sunday over a book-in agent's incompetence to use their head.

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Refunding Airline Ticket
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My son and I had tickets to fly Air France from Italy to Dublin. When we arrived at the airport my son didn't have his passport so a) they wouldn't let him on and b) they told him he needed another ticket. He then paid for a one way ticket to Dublin, retrieved his passport and we linked up in Dublin.

When it came time to return, he went to check in and Air France said, because he didn't use the first half of his ticket, they canceled the return ticket. So he had to purchase another one-way back to Italy. We were never told the return ticket would be canceled. If so we would have purchased a much cheaper round trip ticket in Italy. I purchased a ticket to Dublin and the return flight back. They wouldn't let him on the 'to' part, and I now want some level of a refund. Any advice?

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Lost Baggage Again!!!
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I am amazed that after losing my luggage in Mumbai last August travelling with Air France and spending five days waiting for it, and not claiming any money for clothing as it is a complex process, Air France did it yet again last week on my flight to Chile. Both were Business Class and both were experienced as 'couldn't care less' by Air France. The passenger in front of me in Manchester Airport checking in was also travelling to Chile and his luggage got there fine but not mine! The logic of losing it then makes this difficult to explain.

My first onward trip to Patagonia kayaking in the mountains was also spoiled to some degree by not having clothing and some equipment that I couldn't carry on board. I was then speaking at an important event in Chile and my smart clothes of course were still not there for my first day... Four days later... Very poor service and no one seems to care. In India the case arrived at 11.30 pm one evening yet it only got to me at 1 pm the following day! "The courier got a flat tire" said Air France ground staff! Really?

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Air France lost my baggage, don't care and aren't trying to find it
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Friends, if you want to arrive with your baggage, don't fly with Air France. Ever. Because if you do, when they lose it, you'll then enter the hell of their specially designed "no customer service" routine. You know the game. You call the tel #. It connects. Then you wait 15 minutes to speak to someone who can't help and sends you to the website. The website tells you your baggage is lost (thanks for that!) and you have to submit more written notification to Air France. Air France local sales office deny all knowledge and tell you to call the #.

Repeat until you have a heart attack or give up exhausted. Air France don't care which. Really, they don't. My baggage was last seen Dec 22 in Paris. May it rest in peace along with the family Christmas presents it contained and test coursework...

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NO Baggage since December 18, 2010
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YARMOUTH, MAINE -- And no response from Air France. This really is an airlines that should be shut down from all the complaints about lost luggage that I am seeing. It seems to be a very poorly and rudely run operation. I flew from Boston to Paris on the 18th of December with a connecting flight to Basel which was grounded due to the storm. Eventually I made it to Basel, filed a missing luggage form with the Basel Air France service department.

I was told that the suitcase would be delivered to my hotel in Lucerne. It never was. Then I was told that it would be delivered to the boat I was to catch in Basel on the 20th. This did not occur. I was told that my bag would catch up with me during my voyage. This did not happen. I am back in the United States now, still without my suitcase or any word as to when I might expect it. What makes the matter worse is that Air France is not answering their phones, claiming to be too busy! I will never use Air France again and will certainly advise everyone I know not to book flights with them. They appear to be a very shabby organization.

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Lost Luggage Farce
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Having arrived in Toronto via a transit stop at Charles De Gaulle, I was notified my luggage was held over and will arrive the next day (today). I was given a tracking number and was told I'll receive a call this afternoon and the luggage will arrive at my door this evening. Here are all the ridiculous things that took place since. 1. Throughout the afternoon, the number I was told to call with any inquiries had the following voice message: "We are in a staff meeting right now. Please leave a message. Thank you for supporting Air France”. I guess they never heard of leaving someone by the phone in case a customer calls!!!

  1. With no answer on the phone, I tried using the tracking number to find out what happened with my luggage online. Despite entering the correct number numerous times, the system kept telling me that “The number cannot be found"! 3. Attempts to call other Air France numbers yielded no results – all I found were voice mails in the US, or a person in the general number who used the word ‘unfortunately' numerous times.

Yes, she could take my money to buy a ticket, but ‘unfortunately' she would be unable to help in any way whatsoever when it comes to lost luggage. Not even a miserable little ‘Let me see what I can do for you”. Just “unfortunately”. C'est tout. It is now night time and no word from the company yet. There is no one to call, no online resource that works. This is totally Kafkaesque!!!

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Traveling to Paris With Air France for a Vacation Turned Into Hell
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This past weekend we took a flight from Boston, MA USA to Paris, France to begin a 10-day vacation (flight #337 from Logan Airport). When we arrived in France we were not allowed to enter the country because my traveling companion did not have the necessary Visa. We were detained by the French police for 8 hours in a small holding room (with no food, limited bathroom access, no rights to use a phone) and made to get on the next flight back to Boston.

One of the French policeman and two of the Air France employees in France said to me that this was the fault of Air France not checking appropriate visas on check-in in Boston and also that Air France will be fined heavily for letting this happen. Had the person at the Air France counter checked for visas when they checked our passports, we would not have had to go through the ordeal at the airport in France. Besides the time wasted and what we went through both physically and emotionally, we also wasted thousands of dollars that could have been avoided.

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Delayed Luggage Is the Norm
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If you can avoid flying Air France do so. Is it acceptable to wait for nearly 2 hours to complete a baggage drop after having checked in online - Air France think so. Having completed the baggage drop within the required time, is it acceptable that the bags never get on the flight - Air France think so. Is it acceptable that although there is a 6 hour period for the bags to be sent from London to Paris to get to the Mauritius connect flight they do nothing - Air France think so.

Is it acceptable for them to do nothing with the bags for 48 hours even when they have been informed that the bags have not arrived at destination - Air France think so. Is it acceptable to offer no compensation at the destination for the delay - Air France think so. Is it acceptable to take the airline to the small claims court for payment for service not received - I think so.

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Air France Rating:
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1.0 out of 5, based on 2 ratings and
74 reviews & complaints.
Contact Information:
Air France
142 W. 57th St., 18th Fl.
New York, NY 10019
01-41-56-78-00 (ph)
212-830-4000 (fax)
www.airfrance.com
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