WELLINGTON NEW ZEALAND -- My wife and I traveled from Wellington, NZ to the USA. Once we landed in Hawaii, we discovered that some of our luggage never arrived. My wife has been traumatized by this incident. My wife spent about 20 hours of tracking down our luggage with sever stress. Finally without our knowledge, the suitcases have been sent from New Zealand to Sydney, AU. and further more it was sent from Sydney, AU to Honolulu by a different airline, Hawaiian Air. This caused a interference to our travels to California. The most important fact is that my wife ended up in the emergency room at the local hospital. This was caused by Air New Zealand's mistake. This ordeal caused us to stay over 2 extra nights and spend the money that we had saved for the trip.
My wife spoke to Devin and she was treated very insensitive. Devin told my wife that Air New Zealand is innocent and that the way it is with no responsibility what so ever. Because of the entire ordeal that Air New Zealand caused my wife, she had to go to the emergency room at the hospital for treatment.
Only option as Air NZ has dropped business class. What a shocker. We were told to move from our seats even though we had paid the premium for sitting there. One drink and a horrible so called meal. No priority boarding or baggage as advertised.
2 Replies - Latest reply on 12/12/2010Add reply
The plane has gone from 159 seats to 171 so cattle class is an obvious term. NEVER AGAIN
I organised to fly my two large dogs from Dunedin to Auckland July 2010 using their 0800 number. I was overcharged and when my mum went to the airport they did not have the crates I had ordered for them. One of my dogs was put into a medium sized crate when he is meant to be in an extra large crate. Worst of all now I am trying to resolve this problem and no one is calling me back and they are telling me I had not ordered the crates. Strange as the dogs were especially measured so I would know what size crates to order. They are bascially calling me a liar. I would recommend always getting the persons name you speak to.2 Replies - Latest reply on 05/01/2012Add reply
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