Employees Just Don't Care
MADRID SPAIN -- I booked a trip through the Air France web site for my sister-in-law, her husband, my niece and a friend traveling from Madrid to Houston, TX. Everything was fine until the morning of the first flight ... read full review2 Replies - Latest reply on 03/04/2013
119, AVENUE DES CHAMPS-ÉLYSéES -- I flew to Barcelona via Paris CDG on the 25 Dec 2010, my suitcase never made it to Barcelona. I reported and received a PIR (BCNAF55355) and was informed that it would be delivered to my destination ... read full review2 Replies - Latest reply on 06/13/2011
ON 02/05/2011 from RIYADH TO LONDON VIA PARIS, MY LAPTOP WAS STOLEN FROM MY LOCKED BAG??
6 Replies - Latest reply on 06/13/2011Add reply
I sent to them post provide every things on 07/05/2011. Today is 10/06/2011 NO RESPONSE!
DON'T travel with AIR FRANCE IT'S WORST AIRLINE I HAVE EVER SEEN!!!
I travelled with my family from Boston to Paris then Nairobi Kenya in December and lost my baggage. The airline is a total mess!!! To now it has not been recovered. Friends if you want to get your destination with your baggage please do not fly with Air France. They are unjust!! 1 Replies - Latest reply on 04/19/2011Add reply
My son and I had tickets to fly Air France from Italy to Dublin. when we arrived at the airport my son didn't have his passport so a. they wouldn't let him on and b. they told him he needed another ticket. He then paid for a one way ticket to Dublin, retrieved his passport and we linked up in Dublin.
1 Replies - Latest reply on 03/20/2011Add reply
when it came time to return, he went to check in and Air France said, because he didn't use the first half of his ticket, they canceled the return ticket. so he had to purchase another one-way back to Italy.
1. we were never told the return ticket would be canceled
2. if so we would have purchases a much cheaper round trip ticket in Italy
3. I purchased a ticket to Dublin and the return flight back. they wouldn't let him on the 'to' part, and I now want some level of a refund
I am amazed that after losing my luggage in Mumbai last August travelling with Air France and spending five days waiting for it....and not claiming any money for clothing as it is a complex process.....Air France did it yet again last week on my flight to Chile. Both were Business Class and both were experienced as 'couldn't care less' by Air France.
The passenger in front of me in Manchester Airport checking in was also travelling to Chile and his luggage got there fine but not mine! The logic of losing it then makes this difficult to explain. My first onward trip to Patagonia kayaking in the mountains was also spoilt to some degree by not having clothing and some equipment that I couldn't carry on board. I was then speaking at an important event in Chile and my smart clothes of course were still not there for my first day .......four days later...........
Very poor service and no one seems to care.
In India the case arrived at 11.30 pm one evening yet it only got to me at 1pm the following day! 'The courier got a flat tyre' said Air France ground staff!
Friends, if you want to arrive with your baggage, don't fly with Air France.
Because if you do, when they lose it, you'll then enter the hell of their specially-designed 'no customer service' routine. You know the game:
- you call the tel #, it connects, then you wait 15 minutes to speak to someone, who can't help and sends you to the website
- the website tells you your baggage is lost (thanks for that!) and you have to submit more written notification to Air France
- Air France local sales office deny all knowledge and tell you to call the #
Repeat until you have a heart attack or give up exhausted. Air France don't care which. Really - they don't.
My baggage was last seen Dec 22 in Paris. May it rest in peace, along with the family Christmas presents it contained, and test coursework...
YARMOUTH, MAINE -- And no response from Air France.
1 Replies - Latest reply on 01/09/2011Add reply
This really is an airlines that should be shut down from all the complaints about lost luggage that I am seeing. It seems to be a very poorly and rudely run operation.
I flew from Boston to Paris on the 18th of December, with a connecting flight to Basel, which was grounded due to the storm. Eventually I made it to Basel, filed a missing luggage form with the Basel Air France service department. I was told that the suitcase would be delivered to my hotel in Lucerne. It never was. Then I was told that it would be delivered to the boat I was to catch in Basel on the 20th. This did not occur. I was told that my bag would catch up with me during my voyage. This did not happen.
I am back in the United States now, still without my suitcase or any word as to when I might expect it. What makes the matter worse is that Air France is not answering their phones, claiming to be too busy!
I will never use Air France again and will certainly advise everyone I know not to book flights with them. They appear to be a very shabby organization.
Lost Luggage Farce
Having arrived in Toronto via a transit stop at Charles De Gaulle, I was notified my luggage was held over and will arrive the next day (today). I was given a tracking number and was told I'll receive ... read full review
Lost Luggage NIGHTMARE
1/1/2011 I have NEVER experienced the kind of customer service nightmare I am currently going through with Air France. We flew from San Francisco to Barcelona on Dec. 23 with a connection at Charles ... read full review1 Replies - Latest reply on 01/01/2011
If you can avoid flying air France do so.
1 Replies - Latest reply on 11/03/2010Add reply
Is it acceptable to wait for nearly 2 hours to complete a baggage drop after having checked in on line - air France think so. Having completed the baggage drop within the required time, is it acceptable that the bags never get on the flight - air France think so. Is it acceptable that although there is a 6 hour period for the bags to be sent from london to paris to get to the mauitius connect flight they do nothing - air France think so. Is it acceptable for them to do nothing with the bags for 48 hours even when they have been informed that the bags have not arrived at destination - air France think so. Is it acceptable to offer no compensation at the destination for the delay - air France think so
is it acceptable to take the airline to the small claims court for payment for service not received - I think so
ALL SCANNED DOCUMENTS THAT I LOST AND ALL EXPENSES INCURED SINCE THEN UP TILL DATE HAS COSTED ME A TOTAL OF THREE MILLION NINE HUNDRED AND NINETY FIVE THOUSAND FRANCS CFA THAT I AM READY TO SEND TO YOU BUT YOUR SITE DOES NOT TAKE SCANNED DOCUMENTS. 3 Replies - Latest reply on 07/23/2010Add reply
Luggage not lost!
6 years ago I traveled with Air France and on the way back home to Canada after having to spend a night in France because of Flights, the luggage was no where to be found. Air Canada told us they were ... read full review