I took out a contract with Airborne Express to deliver mail to me out of the country. We have been gone 4 months and received two letters. It took 3 weeks to get the first and second letter. It should only take 3 days to Miami, Fl. a day to Panama and a day from Panama to surrounding areas. Say it takes 2 days to other areas that is still only 6 days.
If a letter comes to you here you have to wait a day as they don't disperse until after 3pm. At least they are not still closed for lunch. They do not have mailboxes for each individual to pick up their mail either. To mail a letter is 20.00. The latest is the message I got from them in Miami saying I have a package being sent to me and I can not have it until I provide them with an invoice.
I did not purchase the contents. There is no way on the e-mail they sent to me get the info back to them. I waited 30 minutes
on the phone with their customer service group for assistance and I had to give it up. So, I am going to town and tell them to send the package back to the sender.
There is a group here who are superior and much cheaper and
provide mailboxes to those who want them and use Miami addresses to. I am through with Airborne Express.
Was this review helpful?YesNo
Read 0 RepliesAdd reply
Don't get a contract
Posted by Scott on 2005-05-23
ISSAQUAH, WASHINGTON -- Airborne Express is a private package delivery service, like UPS, Fedex, and DHL. In the past they tended to have the lowest rates. My brother and I had accounts with them at different times and in different states, but bailed out for the same reason: they simply will not correct billing errors and they use unsavory practices to try to collect if you don't pay their bogus charges. Specifically, they will threaten the RECIPIENT with collection action if they do not pay what they believe the SHIPPER owes them. I never had any trouble with them when I was on a pay-as-you-go basis and paid the driver with a check, but after the "contract" experience I don't want to deal with these people. Recently they have been taken over by DHL - will this mean better service and ethical collection practices, or will the rot at Airborne infect DHL?