Airport Marine Honda

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Stay Away At All Costs!
Posted by on
LOS ANGELES, CALIFORNIA -- I have never in my life had such a horrible experience with any vendor anywhere. Salesman "Gene" agreed to a price over the phone and the minute we got there it became clear that he was starting from scratch and had no intention of honoring the price he had repeatedly agreed to. We had specified the color we wanted (tidewater blue) and when we got there and tried to confirm that it was on the lot (which is what we had been told), he kept saying it was "available". Then he immediately pointed out a red version of the model we wanted and said "Boy I really like that red one!" He even had us test drive a black version for no reason whatsoever. When we insisted on on seeing tidewater blue, he asked if we wanted the royal blue. Classic bait and switch. They never did produce the car they said they had.

These people are slimy, oily, stereotypical cars salesmen. And if you are foolish enough to go, make sure that they return your driver's license! Two days after I saw these creeps I looked in my wallet and noticed it was gone. It was immediately obvious to me where it was. When I called them and told them to overnight it to me I talked to some slimeball named "Jim" who told be to stop screaming. (I wasn't.) Then he went away, came back and told me they were looking for it. I had to point out to him that in a phone call I made to them two minutes prior, the receptionist said she had it. (So they had it and made no effort to call me and tell me.) He was rude, condescending, disgusting and uncooperative. My sister called a few minutes later to follow up and she said she heard them laughing in the background.

I guess I called too late in the day for them to overnight it but I didn't trust them enough to send it to me so I had to drive 35 miles back to the dealership to retrieve it.

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saj80 on 01/07/2009:
There seems to be a recurring theme: a lot of complaints about quality with Ford, GM, and Chrysler, and a lot of complaints about sales tactics with Toyota and Honda.
Anonymous on 01/07/2009:
Keenu, you did the right thing by just walking out on them. Find a dealer that can be honest. We bought a used Honda some time ago for our Son from Norm Reeves Honda Cerritos, they played no games with us on the deal. Why didn't you just go back to the receptionist and get your DL?
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Refused to honor negotiated price
Posted by on
LOS ANGELES, CALIFORNIA -- My wife and I spent approx. an hour negotiating the price for a 2006 CRV AWD with the salemsan and then his manager. We were in no hurry to purchase so the sales manager kept lowering the price from thousands over the MSRP finally to a price we agreed on.

We filled out finance forms and transferred money to put as down payment. When the salesmanger finally returned he told me he would not honor the price, offering instead a price approx. $2,000 more than we had just negotiated.

At this point the sales manager took the paperwork which showed his lowering the car's price to our agreed upon level. This was the written deal he had made.

We then spoke with the salesman's supervisor who told me he was under no obligation to honor a deal made by one of his salesmen, because he did not make the deal himself. When pressed he denied ever saying such a thing, instead denying there was never any deal to begin with.

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Hugh_Jorgen on 10/08/2006:
Run, don't walk away from these folks. They are hoping you will figure, "well, it's only $2000" and go ahead and do the deal. Don't reward their behavior - run away and tell your friends.
Jop on 10/09/2006:
Best thing that could have happened to you. I feel, had you made the deal, there would be many reasons you would wish you had not! I agree with Hugh, stay away from them.
GWbiker on 02/06/2007:
That a typical scam at some car dealerships, knowing you are in a hurry to close the sale and will probably pay the extra two thousand. I hope you walked away from that phoney contract.
numberthirty3 on 05/21/2007:
Before you judge a car dealer. Why didn't you stop and think about the fact that you probably were buying the car for no profit to them. They have the right to change their mind just you. What if you agreed to a price and after waiting for finance you have second thoughts and decide its too much. How would you like it if the sales mgr. told you that you had already agreed and that's its not right to change your mind. Remember they get paid on commission. You they sell the car for next to nothing, then they get paid next to nothing. You have no right to say they can't make a pay check.
jrems on 05/27/2008:
Total crooks...

Dishonesty prevails...

Boiler room tactics... If you have to have a Honda, buy it somewhere else...

If these people represent Honda, buy another brand of car...
bsavaliya972 on 11/04/2008:
Totally agree. Sales manager put lot of pressure and are totally dishonest with what they agree on and do not honor their deals. They do not even agree to the privacy policy.
shopfelyne on 05/11/2012:
This is a comment to numberthirty3. Do you work there or something??? You sure are defending these frauds! Consumers it would behoove you to do business with these crooks cause that's exactly what they are!
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Dishonest Dealers
Posted by on
LOS ANGELES, CALIFORNIA -- They refused to give us the price they had promised us. They called us and when we went in they wasted an hour of our time then told us they can't give us that price. Then their sales people would follow you to the car to convince you and play the same game again! They should not be in business ! They suck really bad !
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Anonymous on 05/01/2007:
Honda are the ones running the trust Honda commercials with the guy in the blue Honda shirt. Guess that ad is a sham in your case.
ejack053824 on 05/01/2007:
That's what slimeball salesmans do. You have to be smarter than those high school dropouts. Don't give the little prick the satisfaction of frustrating you. Stand up to he/she and demand what you want. Its like dealing with Basher when it comes to a debt.

Basher: Ejack you owe $5000.00 for a credit card debt

Ejack: Prove it!

Basher: I don't have to prove it!

Ejack: Like hell you do!


Hugh_Jorgen on 05/02/2007:
Sadly, this is pretty standard with some of the slimier dealers. They will promise you anything over the phone just to get you to come into the dealership. You did the right thing by walking away.
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