Return flight issues
My spouse and I recently flew round trip from Atlanta to Cancun on Air Tran Airways. The flight to Cancun was uneventful. The return flight was a joke. I have flown both charter, as well as commercial ... read full review5 Replies - Latest reply on 12/25/2010
"Oversize" Baggage Scam
INDIANAPOLIS, INDIANA -- I'm very disturbed by my recent flying experience with AirTran. I bought an $80 ticket from Indianapolis to Newark and thought I was getting a great deal. Apparently not. When I checked in, an AirTran ... read full review13 Replies - Latest reply on 12/28/2010
I SMELL A LAWSUIT!!!!!
Let me explain this stupid situation by detail to let you (the viewers) know a little bit about these snakes and there employment opportunities. It was 2008 and fall was in around then. I applied for ... read full review4 Replies - Latest reply on 11/29/2010
A Labyrinth of Rudeness
I have always had good experiences with AirTran in the past (or so I thought); Maybe I wan deluded by the ridiculously low fare from Dayton, OH to Baltimore, MD. Well, it's low for a reason. One instance ... read full review8 Replies - Latest reply on 11/28/2010
I booked my flight home for the holidays several months in advance, for a reasonable price, but no great bargain. I went through Travelocity (which has been courteous throughout, I might add).
1 Replies - Latest reply on 11/23/2010Add reply
About a month after I booked, I received a notice that my return flight had changed. After about two days of stressing and calling, I managed to get a flight that, while not as convenient as the original, was at least manageable.
A few weeks after that, I received a notice that my outbound flight was canceled. They kept trying to put me on a flight 12 hours earlier - a complete impossibility, as I work. Another two days of calling, and I get an alternate flight - only to receive yet another notice, two days later, that the change did not go through. I look on their website, and they have two flights at similar times - but they have sold out the coach seats, leaving me in the cold.
Finally they find my a flight I can live with - thought again, it completely changes my schedule, and is not remotely close to what I originally had planned.
I had no bias against this airline before, but this is the last time I or any of my family will be flying them!!!!!
Recently flew Airtran roundtrip from San Antonio to Washington D. C. We were held almost an hour in San Antonio because a seat would not stay all the way forward for take off. This made us miss our connection ... read full review3 Replies - Latest reply on 09/29/2010
Atlanta Employee, Bad Calls
Let me preface this by saying that I was on a 5 day trip to Washington DC, with around trip AirTran with one stop. Friday was Los Angeles, Milwaukee, DC and Tuesday was DC, Atlanta, and Los Angeles. 3/4 ... read full review4 Replies - Latest reply on 09/22/2010
Will Never Fly Again!!!
I just returned from a vacation in which I had the unfortunate experience of flying Air Tran. Our trip to Atlanta from Houston was uneventful, however on our return trip to Houston, we found the customer ... read full review3 Replies - Latest reply on 09/14/2010
This is factual real life nightmare!!!!!!
Traveled from Reagan National to Dallas with my ill mother to see her 81 year old brother. Very possible their last meeting. Traveled with her Dialysis machine. ... read full review2 Replies - Latest reply on 08/19/2010
We will not be renewing our Air Trans Credit card because we will no longer be flying Air Trans.
1 Replies - Latest reply on 08/08/2010Add reply
My husband and I used 64 credits to fly Business Class from Florida to California.
We assumed there would be movies on such a long flight. No movies.
We were expecting dinner or a substantial snack served on a flight lasting over four hours. Neither was offered
Our tickets cost us double the credits of coach tickets, and all we received was booze and our choice of some cheap snacks. Since we were assigned to the front row on all of our flights, we didn't even have the luxury of extra leg room.
To say the least, we feel ripped off. We will be taking our business elsewhere.
I recently flew AirTran from Dulles to San Antonio with connecting flights in Atlanta. Somewhere during the course of this trip, a pouch containing several pieces of jewelry was removed from my luggage.
1 Replies - Latest reply on 08/06/2010Add reply
The airline stated because I did not report it within 24 hours, they would not even entertain taking information from me. So now I have no recourse, not even the satisfaction that the airline will even question their employees. It is very sad when you are not allowed to lock your luggage and have to take your chances that your valuables will be untouched.
Very impressed with the updated fleet, the satelite radio and the service. 1 Replies - Latest reply on 08/02/2010Add reply
Recently flew from Houston-Hobby to Atlanta then on to Atlantic City NJ. Our trip was June 24, 2010. Going to NJ, we were early arriving at our destinations. Coming back, same thing, early arriving - 18 min. early. The staff was friendly. All in all great experience. First time traveling on this airline. Have been a dedicated Continental Airline customer. Flying into Atlantic City vs. Newark was a great choice. We will fly Air Tran again. Thank you.Add reply
This is unbelievable but it happened!! Seven pair of my husband's boxers were stolen from his luggage after Air Tran agents checked his bag. Our flight was from Atlanta to Seattle. When we arrived at our destination, he discovered his missing boxers. We did not have a telephone or any cell phone coverage so we could not contact Air Tran. Upon arrival home, I contacted Air Tran. Air Tran blamed TSA. Plus, they refused to reimburse us for their theft. Air Tran needs to change their employee screening process. The person that stole the briefs is low life. I have flown with Delta for years. This type of thing has never happened with Delta. I will never fly with Air Tran again. If they are hiring this type of scum, safety is a big issue. 7 Replies - Latest reply on 06/28/2010Add reply
Lost Item, Air Tran Could Care Less
INDIANAPOLIS, INDIANA -- I left behind a hat on flight 1156 from Ft. Myers to Indianapolis on 6/20/2010. *Just* as I exited the plane, I realized I had forgotten it and asked if I could go back to fetch it. The answer did not ... read full review2 Replies - Latest reply on 02/04/2013