Fuel Service Option
SAN JOSE, CALIFORNIA -- We rented a car from Alamo at the San Jose airport. We were offered the fuel service option with a guaranteed price of $3.81 per gallon. However, it was not explained that we would be charged for a ... read full review8 Replies - Latest reply on 07/24/2010
Lost and Found policy...Seriously?
MOBILE, ALABAMA -- My husband and I sought a rental car for a weekend trip and ended up going with Alamo at the airport in Mobile, AL. While the rates were better than the other airport rental companies, the lack of customer ... read full review10 Replies - Latest reply on 07/30/2010
Charged $10 fee for .75 toll
We were late to the airport and not familiar with the Orlando toll expressway booths and accidentally went through the E-Z Pass lane without a E-Z Pass. Needless to say the toll charge was. 75 and Alamo ... read full review18 Replies - Latest reply on 06/16/2010
Bogus "Cleaning Fee"
ERIE, PENNSYLVANIA -- I took a flight back into Erie, PA, which arrived on a Saturday afternoon (08/12/2006).My usual rental car company (Enterprise) for some stupid reason does not keep their Erie airport location open past ... read full review7 Replies - Latest reply on 07/14/2007
We were forced to buy CDW/LDW
We had a bad experience with Alamo car rental in Orlando airport, FL. We were forced to purchase CDW/LDW insurance, although we had rental car coverage under our own vehicle policy. The customer service ... read full review3 Replies - Latest reply on 04/05/2011
My son was involved in an accident with an Alamo Rental Vehicle in the state of Washington, he was driving his own personal vehicle. His insurance company, American Family, paid for the damage to the ... read full review18 Replies - Latest reply on 02/25/2011
Alamo LAX are criminals!
LOS ANGELES -- I would go as far as to say Alamo LAX are criminals!
Do not rent from them!
We did book a SUV, Ford Escape or similar, this car comes whith a 2.5 or 3.0 liter engine and we had made good research ... read full review2 Replies - Latest reply on 09/30/2010
DEL MAR, CALIFORNIA -- I rented a car for 14 days. Reservation was made on internet - Alamo gold package. Came to Alamo office and this guy prints out the contract and offers 'roadside assistance'. Since I'm not us resident ... read full review2 Replies - Latest reply on 10/09/2007
Alamo the worst car rental company
LOS ANGELES, CALIFORNIA -- I'd never deal with anything with Alamo any longer! This was the only bad experience I've had with car rental so far and it's really BAD. They not only have very bad service but also tried to rob money ... read full review8 Replies - Latest reply on 11/02/2008
Watch for This Scam
PUERTO PLATA, CONNECTICUT -- As I do every year---I booked a car in Puerto Plata Dominican Republic on line. this time I used carrentals.com and booked a car to pick up at the (pop) Puerto Plata airport. the total cost was 155.00 ... read full review2 Replies - Latest reply on 03/27/2012
"Full Sized" Really Means "Standard"
TALLAHASSEE, FLORIDA -- I reserved a "full sized" car from Alamo only to arrive and find a Chevy Malibu as their offering. Normally not a big deal, but I had extra passengers and luggage and a Malibu has less interior volume ... read full review3 Replies - Latest reply on 03/28/2009
Upgrade Rip Off
ORLANDO, FLORIDA -- I had an experience with Alamo Car Rental at Stanford Airport Orlando USA which I feel I should warn all UK holiday makers about, I booked a mid sized 4x4 in the UK on the internet and paid for it in ... read full review5 Replies - Latest reply on 01/07/2009
Fuel Service Option Beware
NASHVILLE, TENNESSEE -- I rented a car in Nashville, TN and drove it to Atlanta airport. At the time of the rental I was asked if I wanted the fuel service option and was told "the gas is cheap, only $3.30/gal." Seemed like ... read full review2 Replies - Latest reply on 02/25/2014
False Claim Of Damage
FORT MYERS, FLORIDA -- Here is the situation. You come in past midnight. The garage is poorly lit. You are tired and don't check your car out real well. The service person sits in the booth and does not check your car out or ... read full review1 Replies - Latest reply on 12/03/2010