Incredibly Bad Service! I feel like I have been robbed!
ST LOUIS, MISSOURI -- I rented a car last Thursday, May 17, 2007, from the Lambert St.Louis International Airport location.
I rented an economy car on a special rate because my car is in the shop and I just needed a car for two days until mine was fixed.
When I got to the car lot, I got very little instruction as to what to do and how to do it! I finally found someone and they said just pick a car of your type and drive off.
They only had one car left, a Saturn Ion. I was OK with this and went to the car. The car had what looked like something had been dripped on
the paint, possibly wax or some kind of mineral that had left some chalky drip marks on the car. I didn't care what the car looked like and I was in a hurry, so I got in the car and drove to the exit. I have rented at other companies, and they all check the car with you before you leave. The lady at the exit gate just took my card that was in the car and let me go. I FOOLISHLY assumed that SOMEONE at that lot had checked this car out before I drove off. I was wrong.
The story continues! I had a flat tire while I had the car. I changed to the spare and then called your 800 number. They told me I was responsible for getting the tire fixed (it sounded like someone from India, every time I called!!) I had no idea what to do. I called the direct number to their desk at the airport, they asked if I had paid for road side assistance? I was never even asked or had it explained to me that this was an option. I did decline the collision damage coverage because my insurance and credit card cover that. I had NO idea that some kind of assistance with a TIRE was extra, the other places covered at least that much!!! They again told me that I had to fix it, setting down the phone a bunch of times, ignoring me, and even LAUGHING AT ME!!!!!! while I talked to them.
So, stupid me, I tried to get the tire fixed. It turns out the tire was already worn out on the sides and could not be fixed!!
This made sense as the tire went flat turning into a PARKING LOT!! I Didn't even drive it after it went flat!!!! So, it looks like I got a bad tire, which explains why it had been handling funny from the time I got it!!
So I called the airport desk again, and was told to make a report to your roadside assistance people. I did so, and they were no help, just took a report, so I called the airport desk AGAIN! This time I finally got someone who said they were manager on the actual Lot. I asked her what to do and how much a flat tire would cost me. She told me she didn't know how much it would cost. After a lot of talk, I finally found out there was some kind of book inside they could look it up. I finally had to ask, "could you please transfer me in to them to look it up?" She said oh, OK... SO... Now I find out it's like a $50 dollars charge.
By now, I am late on my return time as well...
The Indian guy told me it would be my rate plus an extra $11 dollar charge.. actually it's like $35 .. fine, whatever.. I'll pay it.. I just want this car out of my life.
It's 10PM at night, I bring the car back. Now the guy checking the car in puts a note on his sheet that there appear to be some kind of ACID stains on the car finish!!!!!!!!!!!!
And that there is NO NOTE of this from before!!!!!!!!!!!!!!
This is OUTRAGEOUS!!!!!!!!
I go inside, the girl there was trying to be nice to me, one of the few.. I thank her for that! She takes down another note about the tire, and that I said the marks were there when I got the car, for all the good that will do.
I assume by now I'm just a dupe and someone at that shop probably screwed up and let the marks get into the shop without checking, or maybe they even screwed it up there.. but now I'm sure they're trying to get a customer to pay for it!
I go outside to apologize to the check-in guy, because I was pretty angry when I talked to him, and that wasn't fair to him... he actually turned out to be pretty cool.. I asked him didn't he think this would have been noticed and noted when it was checked in? He said yes, but said that if it was returned between 10PM and 5:30AM, then it WOULDN'T HAVE BEEN CHECKED when returned!!!!!!!!!!!!!!!!!!
I got a car that probably had a bad tire to begin with, with chalky spots on the
paint that either didn't get looked at when the car was returned or were caused by the lot where I rented it at. I get treated rudely by just about everyone, and even laughed at!!!!!!
I am going to be calling about this, writing a letter to Alamo, and I have already called the airport and complained and will next call the City of St.Louis and the Attorney General of Missouri to complain.
I have NEVER had such bad service from ANY kind of company in my life! I can't remember being this outraged in a very very long time for something so meaningless! I try so hard to be good to others and to be honest and fair, and I feel like that was all just spit back
in my face!
I have used Alamo in the past, but will NEVER do so again, and I encourage everyone to avoid it like the plague.