BOZEMAN, ALASKA -- Count on Alamo to leave you stranded, broken down and helpless. On our short honeymoon, we rented an Alamo car from Bozeman, Montana Alamo to tour Yellowstone Park. On our way back to Bozeman, we were driving up a highway incline in the middle of nowhere, when the car slowly came to a stop. We were able to pull off the road just in the nick of time. I quickly reached for my phone because the Alamo brochure boasts about its new 24 hour emergency roadside assistance. Of course, because of our remote location there was no cell service. After troubleshooting, we decide to start walking to try to get within cell range.
After walking a mile and finding one particular spot, we could just manage to get the phone to dial Alamo in Bozeman. After explaining to the customer service agent our situation, our location, and the danger of our situation, I quickly explained how I might lose my cell signal at any moment and that they needed to get a tow truck on its way. Instead of having concern for us and the situation we were in, the agent began to question if we had run out of gas or if we had used diesel and so on, implying that we got ourselves into this situation and never once saying they will help and get a tow truck on the way.
After repeatedly stressing I could lose my cell connection at any moment, the agent put me on hold for 5 minutes and then again for 10 minutes, which is when I lost my connection. After again finding a cell hot spot, I tried calling the Alamo number for the next 20 minutes, only to get a busy signal.
Since the lackadaisical Alamo agent was unconcerned about our situation and safety, our only hope was for a good Samaritan to pick us up before night set in. Luckily for us, a good Samaritan reluctantly stopped and agreed to give us a lift the 2.5 hours back into Bozeman. I called the agent once we were in cell range, to find out he had never sent a tow truck or anyone else to help us for that matter and he never once apologized for the situation, but instead said that once we dropped the keys off at the office they would send a tow truck to pick up the vehicle.
And then to add insult to injury, he proceeded to threaten us with the $600 towing charge if it was found that it was our fault that the car stopped working. Unbelievable! Alamo customer service saying should be, "We have no concern for customer safety and the customer will always be assumed to be at fault, even if they end up stranded on the side of a remote highway.” This took up a day and half of our honeymoon.
The next day we spoke with the manager who was useless and uncaring, the equivalent of the company robot. After calling everyday for over a week, leaving messages for the manager and waiting to hear when we would be, at the very least, refunded our rental fee, we finally heard from Alamo that it was a mechanical issue (no fault of ours) and we would be refunded. There was never an apology or gesture by the company for the poor customer service that put us in an unsafe and dangerous situation. Shameful!
ARLINGTON, VIRGINIA -- Whatever you do, AVOID this Alamo branch, if not, all of the Alamos in the DC area. Case in point: http://www.tripadvisor.com/ShowTopic-g28941-i100-k4552687-Beware_BWI_Alamo_Rent_A_Car_DAMAGE_Scam-Maryland.html
I have rented for years without ANY problems with companies such as Enterprise (which Alamo happens to now be under, ironically) and Avis, to name a couple. I have never had any problems with my rentals and their post-inspections.... until I used this company at this location. I purchased a deal off of Hotwire, thinking "what a great deal Alamo has." I was even "upgraded" from a Dodge minivan to a Chrysler.
I thought, "Wow, this company is great." That afternoon, I took some friends out to MD in this van, had a great evening, and returned the van back to DCA via the late night drop-off (a little past midnight). No damages done to the van whatsoever and I have witnesses. I dropped the keys AND rental agreement in their mailbox-looking thing, double-checked the van for anything out of the ordinary, and off I went.
Then, I get a voice mail in the morning claiming they found scratches to the vehicle. Of course, I am surprised, upset, and VERY suspicious. I have never gotten into an accident in my life and my driving record is clean. I denied the damages, of course, and yet they insisted they needed to write up a claim. I go on my honeymoon. When I get back, I receive an invoice of $1000 and an estimate with non-time stamped pictures of the alleged van with scratches. $1000 for scratches!! On top of that, the YEARS of the vehicle didn't match.
Let's just say that 1/2 a year later, I'm still fighting their bogus claim. I've contacted the Office of Attorney General and the Better Business Bureau. Alamo has been uncooperative, unreliable, and, quite frankly, untrustworthy. I've done extensive research on bogus car claims, and, well, what do you know... Alamo shows up. Google it. Learn from my mistake and the mistake of many others. This company will take advantage of you if you're not careful.
Avoid this company at all cost. But if you're one of the unfortunate to HAVE to rent from them, force them to do a walk-around (they insist it's "up to the customer"... other places I've rented did that automatically), sign documents to confirm the condition of the vehicle, take PICTURES and VIDEO inside and out, and when you return the vehicle, take pictures and video AGAIN and make sure you do one last inspection with a representative and confirm the condition. It's a hassle. But, you never know if you'll need the evidence one day, as I've read stories about companies who write up claims even AFTER an inspection.
KAILUA/KONA, HAWAII -- Although I don't expect much can be done about this fraud, I do think attention needs to be paid to the exorbitant methods Alamo uses. On May 8, 2010 I picked up a rental car from Alamo at the Kailua/Kona airport in Hawaii which I had reserved through Priceline.com some weeks earlier. The Priceline rate was quite good for an intermediate car. Our flight was delayed for three hours so when we arrived at 11:30 pm everyone rushed to the rental car lots. The Alamo people were quite insistent, even though the lines were long that I should pay an addition $19.00 per day for insurance.
I said my American Express Gold card covered any damage and declined the coverage, as American Express has recommended I do. Even though people were waiting the agent persisted at some length that I was taking a serious financial risk in not buying their coverage. I again politely declined the coverage. There were no intermediate cars available so they provided me with a full size Chevrolet Malibu at the same rate. The agent who gave me the keys insisted that I inspect the car carefully for any damage before I drove out of the lot.
Apparently that was my major mistake. The lot was very poorly lit at that midnight hour and I walked around the car twice examining fenders and front and back for any scratches or dings. I found none that I could see. I was then required to sign that the car was free of any damage or blemish before I could drive out of the lot.
I used the car on only one of the five days I was in Hawaii. The rest of the time I spent in the pool or with my brother-in-law who had rented his own car. I know no damage was caused to the car during the time it was parked in the condominium lot because the lot was nearly empty. When I returned the car on May 13, the Alamo agent again examined the car carefully.
She found what appeared to be a small one inch by three quarters of an inch blemish on the top of the bumper immediately underneath the trunk key hole. It could have been caused by a liquid spill which discolored the paint, or perhaps a suitcase which was being removed from the trunk scraped the paint. The agent claimed it was a dent or crack in the bumper. That was an exaggeration.
However that was only the first such overstatement. The manager of the Alamo lot at Kailua/Kona claimed that since I had not purchased their insurance I would be responsible for paying for the repairs and that Alamo would contact me at home about what I owed. Within five days of my return I received a letter from Alamo indicating I would be receiving a bill. I then contacted American Express and started a rental car damage claim with them. In a phone call I asked the Alamo agent to forward the bill to American Express and gave them American Express claim # which I received when I called American Express about this matter.
I should state that American Express was extraordinarily helpful in resolving this matter and I have no complaint about their practice. I am concerned about Alamo's fraud however. Three weeks after this conversation with Alamo I received a bill with an estimate of repair costs from an auto body shop in Kailua. The total bill was $719.77! This included $569.37 for "collision repair" and 144.37 for "administrative fees and loss of use." The auto body estimate is clearly outlandish.
An auto detailer could have removed the blemish for less than $100. Within two weeks American Express informed me that they had paid the $569.37. I told the American Express agent that I thought this was fraud on Alamo's part and that there was no damage which would require the payment they had made. The agent thanked me and said they were following their own procedures for resolving a claim.
On July 9 I received another call from Alamo stating that although American Express had paid part of the claim. They still required payment of the remaining $144,83 for "administrative fees and loss of use." When I called American Express about this they indicated that Alamo had not provided the documentation required for such a payment. They needed some justification that the "administrative fee" required some documentation which demonstrated that it was additional work beyond their normal business activity.
American Express also indicated that "loss of use" would need to be demonstrated by a rental log which indicated that demand for the car was such that it required reimbursement for this loss. Alamo would not provide this documentation to American Express.
I emailed the Alamo claims department and said that if they expected my payment for these charges I would like similar documentation. The Alamo agent called me and said "we are not obligated by law to provide you such proof." The agent further stated that if I didn't immediately send payment - within ten days - they would send this bill to collection. However the agent did say, if I was agreeable and sent them one - half of the amount they would consider the matter settled.
I was extremely upset at the time but finally realized that nothing was to be gained by continuing this conflict. I sent them a credit card reimbursement for $75.20 which (with the taxes they had included) was half of the cost of the administrative fee and loss of use charge. I don't expect to get this money back but I am outraged that Alamo can get away with this fraud. Clearly they are insisting on exorbitant rates for their own damage insurance.
When renters decline this coverage they engage in fraudulent exaggeration of damages and fraudulent auto repair estimates. Unfortunately American Express seems to be enabling this fraud by agreeing to pay for these damages. I do think government officials need to investigate this matter because it is an instance of consumer fraud. Although American Express acted in a most helpful way in settling my claim, they should inform their Gold Card customers that some portions of a rental car company's repair charges may not be paid if required documentation is not supplied.
Thank you for anything you can do to alert the public to this consumer fraud. I will never patronize Alamo again and will inform everyone I know of their fraudulent practices.
LOS CABOS, MISSOURI -- Alamo defrauded us of money during our trip to Mexico. For the last 2 months, I have attempted to resolve this matter and Alamo's customer service has been worse than deplorable. The Cabo franchisee lied and defrauded us, and the US operation has refused to issue us a refund and continues to rely on the lies of the Cabo franchisee.
This company should step up and refund our $. Over less than $500, Alamo is willing to be sued. Alamo's CEO has ignored several emails and calls, and nobody will call me. Avoid Alamo and its sister companies at all costs. Alamo - step up, adhere to your customer service mantra and give me back the $ you stole from us!
Daniel - I am not sure you are aware of the history of this matter, and if not, I request that you look into Alamo's notes and the extensive correspondence on this topic. Yesterday, American Express Executive contacted me, and then conferenced in Alamo, in an attempt to expedite a resolution. Yet, as expected, I am transferred to yet another customer service representative.
The long and short of it is that: (a) The Cabo Alamo employee lied to us about the insurance and overcharged us for the rental after poaching us 2 feet out of customers at the Cabo airport, (b) the Cabo Alamo location charged us over $150 for non-existent damage to the first car, (c) the Cabo Alamo location refused to show us the alleged damage on the day the car with the flat was picked up or on 12/1, when the second car was returned,
(d) the Cabo Alamo employee who swapped out the cars said nothing about damage to the first car, which he presumably drove back to the Cabo Alamo location without incident; and
(e) Cabo Alamo, after over a month, produces a generic picture of a wheel of a VW to somehow substantiate its assertion that we caused damage to the first car. The level of misconduct by your company and franchisee continues to rise.
My patience has worn thin with your company. Your company has been non-responsive, including communications to your executive management. I offered a fair compromise, to which your company has yet to respond. At this point, I request that someone with decision-making power contact me directly or process the refund. I very much do not want to file suit over a relatively small amount of money, but you are leaving me with little choice. As I am sure you are aware, due to Alamo's (and its parent company's) world-wide presence, suit may be filed in Dallas, County, Texas.
As I am also sure you are aware, Dallas County courts will send this case to mediation. Economically, this case makes no sense to either side. However, if Enterprise Holdings wishes to use its corporate muscle over less than $500, then I have the time and energy to bring suit to recover the money owed to us, as well as my attorney's fees. I do not believe a Court will be sympathetic to the shenanigans that have occurred on the US customer service level with both Enterprise Holdings and Alamo, not to mention the underlying fraud committed by your Cabo franchisee (all of which is documented).
I also am shocked that your company would subject itself to the negatively publicity over a small amount of money and when your company and its franchisee are clearly in the wrong. Again, do the right thing and live up to your company's customer service mantra. I await a prompt resolution.
HAWAII -- I rented here in February of 2011 because they had the "lowest rates". What a mistake! When I went to get my car, they proceeded to try to hard sell me all kinds of extras which I did not need. Then they told me that I should pre-purchase my gas with them to save 11 cents a gallon. I was told that it would cost $67 dollars and that there were no refunds, so I should bring it back as empty as possible.
After waiting in line for an hour, I was then told that the mid-sized car that I had reserved was unavailable. They had no mid-sized cars even though I made my reservation six weeks prior. I was told to pick any car at no extra charge which meant I got a Jeep because that was all that they had in the lot. Although I didn't really want a Jeep, I took one. When I brought it back at the end of my trip. They first tried to charge me $25 for a small amount of sand in the floorboard. They then informed me that I owed them $102.00 for gas. Remember they had quoted me $67.
When I told the attendant that I had been quoted the lower amount, I was informed that was only an estimate and was then reminded that I was told this because there were managers initials on the contract that indicated so. When I said this was not true, I was more or less called a liar. I asked to speak to a manager and was then scolded by this attendant for being rude and told that she was going to write down everything I had said in my file. That's when I lost it and refused to pay until I had spoken with a manager.
She then left and returned saying no manager was available but that I could get $25 knocked off the bill. I still ended up paying more than was agreed. It is my opinion that this company purposely and deceptively makes customers pay more than the original agreed amounts and I will NEVER do business with them again. I encourage anyone reading this to use another company if you value your hard earned money and your peace of mind. I was also told by two different people that someone from the company would be in contact with me to resolve these issues. That was almost two weeks ago and I have yet to receive that call.
I went to Los Angeles on vacation/business back in April of 2009. I got a vacation package with Southwest Airlines that included stays at the Holiday Inn and a rental car from Alamo. Southwest was a great flight (they were actually early!) and I have high marks for the Costa Mesa Holiday Inn we stayed out.. Alamo on the other hand is a different story. When I confirmed the reservation I asked for a subcompact. When we got to the airport and went to the Alamo terminal, there was quite a long line.
When we FINALLY got to the terminal the representative was OK. She kept trying to get us to upgrade to a larger car.. We had to refuse several times until she took the hint. She then pushed the CDW waiver on us big time. I also said no to that because I have rental car coverage on my insurance. We finally got away from here to go pick our car up. When we went to the compact area, there was not a SINGLE car out of many spots.. We found a porter and asked what to do, and he said take a midsize.. So we went to the midsize area. There were NO midsize car's either.
I found another porter and she said that we had no choice but to take a large car. So after all that haggling with the front service desk rep, they didn't even have the car we reserved!! So they ended up giving us the Large car at the compact price. And they knew that they had no compacts but were still trying to charge us for a larger car.
So from the get go, this company is a shady business. We went about our vacation and had a great time. When I got back I checked the car in at the airport. I did the run around with the gate agent and he told me it “looked fine” and I specifically asked him if “we were in the clear” and he said yes. We flew home and everything was fine.
Then 3 months later I get a letter from Alamo saying that I owed them “$700” because the car was all scratched up. I tried calling the guy on the letter “**” numerous times to discuss but he never picked up nor called me back. They just sent me “after” pictures of the car with all of the scratches. You couldn't even see the scratches in the pictures! So I disputed this charge and they have sent me to collections. The collection agents have been harassing me. I have sent them certified letters disputing the charges, but they are still persisting.
I will be getting a lawyer soon and I plan to sue Alamo and the collection agency. I have also found a class action lawsuit being started. I plan to be a part of that as well. And just to note, I had used Alamo 3 times in the past and Enterprise 4 times… I was a loyal customer that was always happy with my service. Now I will NEVER use any of the ERAC companies again (Enterprise, Alamo, National).. I have traveled 3 times since then and I have been using Hertz and Avis. When I told the gate agents my experience with Alamo they couldn't believe that a company would be so terrible to a loyal customer.
I think it's a case of “You get what you paid for”.. Pay a little bit more for an UPSTANDING rental car company and you won't have to go with what I am going through. So yeah, Alamo your pettiness in trying to get a measly $700 is going to cost you a customer for life. Plus I have been telling all my friends, family, posting in forums about how you treat your customers.
VALPARAISO, FLORIDA -- We reserved a full size Chevy Impala in February for an August Florida vacation that was advertise to seat 5 individuals. We only needed the vehicle for to and from the airport and an occasional trip to the store during our stay.
When we arrived in Florida to pick up the car - the attendant advised that there were no Chevy Impalas available and that they had a comparable full size car (the Ford Fusion) at the same price that would meet our needs. I replied fine as long as it gets all six of us to and from the Hotel. The attendant then began to tell me how uncomfortable the Fusion would be for six of us and that they had a Volkswagen CC that was a larger car and would be much more comfortable for an additional 70 dollars a week. I know nothing about car sizes and trusted that a car rental company knew what they were talking about. Worst mistake I made all year!
We only rented the car based on Alamo's recommendations - After I started researching the VW CC - it actually is a smaller car than both the Impala or Fusion (front & rear leg room, head room, hip room - smallest Trunk room ever and smallest passenger volume of 94 cu ft).
What it boiled down to is that the size of all three of the cars were comparable - however the VW was classified as a premium with GPS and Heated Seats - two of which we didn't want or need..... GPS was worthless and I brought my own / who needs heated seats in Florida for Aug. So there was no size upgrade only worthless unnecessary features. I feel that Alamo misrepresented what we were paying for and were over charged the 70 dollar upgrade fee. I will not use Alamo again.
COMALAPA, LA PAZ -- Was a loyal customer for six years traveling 3-4 times a year to El Salvador. Have not always had any real good condition cars, but finally had the worse experience with Alamo this past weekend.
When I received the vehicle I noticed missing vehicle safety feature that protect the car logos from being stolen. As a third world country, stealing car logos and reselling them helps impoverished individuals make money. Anyway, not even 24 hours after someone had stolen the logos. I immediately contact Alamo to explain the situation and was told that I have to pay for the logos even though I paid full coverage for the car. Apparently, there is no protection coverage of missing logos as I was held responsible for them.
The day of returning the vehicle I discussed the matter with the fleet manager and escalated to a bigger matter because he refused to waive the fee for the missing logos even after acknowledging that it may not have been my fault but still pushed the matter that I would be charged. I made him aware and was going to refuse the charge after returning to the US. His response was that if I refused to accept the charge he was also going to refuse to provide me with transportation to the airport because of this. This was very unprofessional of him, if you ask me!
In the end I had to figure out how to get to the airport on time with all my luggage since the airport was two miles away. After my return back home, I was surprised to see that they successfully applied the charge and disregarded my complaint and dissatisfaction. After this EXTREMELY bad experience I will NEVER use Alamo and suggest anyone in using them if touring in El Salvador NOT to use them and save yourself from any hassles and bad unnecessary headaches. Alamo in El Salvador has proven to be nothing more than the type of expert rip off company they can be.
Dear Mr. Angel, we understand our country is not the safest place, but we would like to assist you further with your complaint. Please contact us at this email.
MCO, FLORIDA -- ALAMO HAS RIPPED ME OFF!!!!!! I landed in the USA, and headed to Alamo car hire (which I had pre-booked). As I got to the desk I handed over my rental voucher to the man behind the desk. He asked for my license, credit card and information on where I was staying. I supplied him with all three of these. ''How many people are travelling with you today sir?'' HE ASKED. I SAID ''5''.
He then learnt over the desk toward me and pointed at a range of images, showing the different sizes of vehicles. He pointed at the one we had booked and said ''this is the one you have at the minute but if you wish to upgrade, you could have this vehicle?'' (pointing to the next size up). I FIRMLY INSTRUCTED ''NO THANK YOU, I JUST WANT WHAT I HAVE PAID FOR!'' A full size SUV.
He then leaned back over the desk, away from me, and continued typing on his computer. Within a few minutes he had the document printed and said ''can you sign where the crosses are sir''. I had just been on a 9 hour flight to Orlando airport, then an addition three hours in Orlando airport. I WAS in exhausted and jet-lagged and in my haste I just signed where I was instructed. I would have assumed he would have done his job correctly and listened to what I had told him. Once I had signed I was off on my way.
However it wasn't until I got back home to the UK I checked my credit cards and I realized I had been charged FOR AN UPGRADE! (WHEN I CLEARLY INSTRUCTED) ''I WANT WHAT I HAVE PAID FOR''. THIS WASN'T JUST AN ADDITION $50-$100? BUT IT WAS OVER $1000! To be exact it was $1241.23 FOR AN UPGRADE I DIDN'T WANT. I CONTACTED Ebooker and they contacted Alamo on my behalf. Three emails later, they replied saying there is nothing they can do. Because I made the fatal mistake of NOT reading it before signing.
HOWEVER THIS WAS MIS-SOLD. I WAS RIPPED OFF BY A GREAT DEAL OF MONEY from a LARGE NATIONAL RENTAL COMPANY, THAT I HAVE USED FOR THE LAST 15 YEARS!!! With no previous issues. IMAGINE HOW MANY OTHER INDIVIDUALS MAKE THIS MISTAKE.
We shopped around for the car hirer for months, we like many others were looking for the best price. We found that Ebooker offered the best price which was £671.00. REALISTICALLY why would we pay more for the upgrade than we have for the WHOLE rental of the car!!! We could have hired two cars for the price we have been charged. Additionally if WE WERE going to accept the upgrade! ( WHICH WE DID NOT) figures would have been discussed! AND THEY WEREN'T! NO ONE in their RIGHT MIND WOULD PAY FOR AN UPGRADE IF IT WAS more than the entire rental cost itself? I WANT ANSWERS ALAMO...
ST LOUIS, MISSOURI -- I rented a car last Thursday, May 17, 2007, from the Lambert St.Louis International Airport location. I rented an economy car on a special rate because my car is in the shop and I just needed a car for two days until mine was fixed. When I got to the car lot, I got very little instruction as to what to do and how to do it! I finally found someone and they said just pick a car of your type and drive off.
They only had one car left, a Saturn Ion. I was OK with this and went to the car. The car had what looked like something had been dripped on the paint, possibly wax or some kind of mineral that had left some chalky drip marks on the car. I didn't care what the car looked like and I was in a hurry, so I got in the car and drove to the exit. I have rented at other companies, and they all check the car with you before you leave. The lady at the exit gate just took my card that was in the car and let me go. I FOOLISHLY assumed that SOMEONE at that lot had checked this car out before I drove off. I was wrong.
The story continues! I had a flat tire while I had the car. I changed to the spare and then called your 800 number. They told me I was responsible for getting the tire fixed (it sounded like someone from India, every time I called!!) I had no idea what to do. I called the direct number to their desk at the airport, they asked if I had paid for road side assistance? I was never even asked or had it explained to me that this was an option.
I did decline the collision damage coverage because my insurance and credit card cover that. I had NO idea that some kind of assistance with a TIRE was extra, the other places covered at least that much!!! They again told me that I had to fix it, setting down the phone a bunch of times, ignoring me, and even LAUGHING AT ME!!!!!! while I talked to them. UNBELIEVABLE!!! So, stupid me, I tried to get the tire fixed. It turns out the tire was already worn out on the sides and could not be fixed!!
This made sense as the tire went flat turning into a PARKING LOT!! I Didn't even drive it after it went flat!!!! So, it looks like I got a bad tire, which explains why it had been handling funny from the time I got it!! So I called the airport desk again, and was told to make a report to your roadside assistance people. I did so, and they were no help, just took a report, so I called the airport desk AGAIN!
This time I finally got someone who said they were manager on the actual Lot. I asked her what to do and how much a flat tire would cost me. She told me she didn't know how much it would cost. After a lot of talk, I finally found out there was some kind of book inside they could look it up. I finally had to ask, "could you please transfer me in to them to look it up?" She said "oh, OK..." SO... Now I find out it's like a $50 dollars charge.
By now, I am late on my return time as well... The Indian guy told me it would be my rate plus an extra $11 dollar charge.. Actually it's like $35 .. Fine, whatever.. I'll pay it.. I just want this car out of my life. It's 10PM at night, I bring the car back. Now the guy checking the car in puts a note on his sheet that there appear to be some kind of ACID stains on the car finish!!!!!!!!!!!! And that there is NO NOTE of this from before!!!!!!!!!!!!!! This is OUTRAGEOUS!!!!!!!!
I go inside, the girl there was trying to be nice to me, one of the few.. I thank her for that! She takes down another note about the tire, and that I said the marks were there when I got the car, for all the good that will do. I assume by now I'm just a dupe and someone at that shop probably screwed up and let the marks get into the shop without checking, or maybe they even screwed it up there.. But now I'm sure they're trying to get a customer to pay for it!
I go outside to apologize to the check-in guy, because I was pretty angry when I talked to him, and that wasn't fair to him... He actually turned out to be pretty cool.. I asked him didn't he think this would have been noticed and noted when it was checked in? He said "yes", but said that if it was returned between 10PM and 5:30AM, then it WOULDN'T HAVE BEEN CHECKED when returned!!!!!!!!!!!!!!!!!!
So, I got a car that probably had a bad tire to begin with, with chalky spots on the paint that either didn't get looked at when the car was returned or were caused by the lot where I rented it at. I get treated rudely by just about everyone, and even laughed at!!!!!! I am going to be calling about this, writing a letter to Alamo, and I have already called the airport and complained and will next call the City of St. Louis and the Attorney General of Missouri to complain.
I have NEVER had such bad service from ANY kind of company in my life! I can't remember being this outraged in a very, very long time for something so meaningless! I try so hard to be good to others and to be honest and fair, and I feel like that was all just spit back in my face! I have used Alamo in the past, but will NEVER do so again, and I encourage everyone to avoid it like the plague.