Alamo Repair Fraud
KAILUA/KONA, HAWAII -- Although I don't expect much can be done about this fraud, I do think attention needs to be paid to the exorbitant methods Alamo uses. On May 8, 2010 I picked up a rental car from Alamo at the Kailua/Kona ... read full review3 Replies - Latest reply on 12/10/2011
I approached an off-ranp toll station in an Alamo rental car in October The booth was not occupied, the money basket was not operating, and the gate was in the open position. I had no choise but to proceed through.
4 Replies - Latest reply on 01/21/2010Add reply
Today I received a letter from Alamo Citations Department stating that they had paid the 25 cent toll and added a $10.25 charge to my credit card.
The postage to send me a letter for a 25 cent charge was more than the toll. This will be my last time with Alamo. The Citation Departments attitude was a polite, "too bad."
Free Upgrade Scam
SANFORD, FLORIDA -- I have read another complaint almost identical to ours on this website. Shame it was too late for us. Hope you see this before it happens to you too!
Our car was hired from Alamo, located at Sanford ... read full review4 Replies - Latest reply on 07/19/2011
Return of Car
PORTLAND, OREGON -- We rented a car for a week and 1 day. Because of the hotel that I was staying at, my family was able to take a shuttle to the airport so we returned the car 24 hours early, Friday at 7:00 pm instead ... read full review5 Replies - Latest reply on 08/01/2007
CANCUN, MEXICO -- I rented a car on 12/2/2011 on Alamo Playa del Carmen and returned it next day at Alamo Cancun Airport. Because of some problem with my credit card, I left a cash deposit of US$500 that should be returned to me after I return the car without any problem.
2 Replies - Latest reply on 03/30/2012Add reply
When I returned the car, the Alamo's employee didn't know anything about this deposit. After he called someone, he returned to me US$400 with the promise that the missing US$100 would be deposit in my bank account. I was very late to my flight and had no other option than accept that. I signed a receipt of US$400.
I email Alamo Cancun Airport supervisor, Mr. Jaime Díaz de Sandi, who says the employee had returned me all the money. I asked him to verify the receipt but I didn't receive an answer. I file a compaint at Procuradoria Federal del Consumidor of Mexico.
After this problem I've read many other complaints about them. Beware of these crooked and liars of Alamo Cancun Airport.
CABO SAN LUCAS, MEXICO -- Alamo promised a premium car and what we got was a horrible car with 95,600 miles. There were dents in the car, trunk damaged, windshield wiper fluid sprayer missing the nozzle and many more. For four consecutive days of calling requesting this junk of a car to be replaced went without any response.
2 Replies - Latest reply on 03/24/2011Add reply
Alamo supposed to hold its name high and service its clients. They choose to stick it to their client paddling unsafe and junk car leased at premium.
If you ever want to lease from Alamo in Cabo San Lucas please be warned about my terrible experience and lack of service.
FLORIDA -- I rented a car from Alamo in Miami During Sept 2009,and paid fully on my credit card for the rental charge. I was totally shocked and disgusted to find in checking my bank account during December 2009 that alamo had taken a further charge from my account without any explanation, or without my permission. I telephoned Alamo UK to complain about this matter only to be met with a rude girl who would not let me speak with her supervisor. Told me to write in with complaint. To-date I have not received a reply to my letter.
1 Replies - Latest reply on 01/16/2010Add reply
I would never hire a car from Alamo again, and furthermore will advise my many friends of this poor service!!!!
SAN JOSE AIRPORT, CALIFORNIA -- I read a review about no lost and found in Seattle, I had the same problem in San Jose. I left an item in the car, called right away, left several messages, finally thru trial and error in the voice mail menu got someone who sent email to the car cleaning people. I believe the item could have been recovered if there was a way to call them. After 6 or so messages to the manager, he called back to say if they find it they will call me (the problem became not the lost item but the lack of being able to reach someone.) Considering that Lost and Found Dept did not return the 6 or so messages I left on their machine, how can I trust that they even looked or would call me on their own when they don't return any of my phone calls? All I get is voice mail. Writing to online customer service was worthless, they questioned that I even called the manager and lost and found dept. THEN I get a message thanking me for writing to Enterprise Rent a Car, when I was on Alamo's customer service website!!!
Customer Service is lost at Alamo, I won't be renting from Alamo SJC Airport again.
Phantom Rock Chip
GREAT FALLS, MONTANTA -- I rented a car from the above company and drove it 90 miles one way. When I turned it in the next morning the clerk took the keys and said I was good to go. A week and a half later, I received a phone ... read full review5 Replies - Latest reply on 07/24/2008
L A, CALIFORNIA -- I recently booked online a midsize SUV to collect at LAX The quoted price included sales tax & concession recoup fee. If I had booked a standard size suv the extra cost would be $27 for the 2 weeks. At ... read full review7 Replies - Latest reply on 11/15/2007
VALPARAISO, FLORIDA -- We reserved a Full Size Chevy Impala in February for an August Florida vacation that was advertise to seat 5 individuals. We only needed the vehicle for to and from the airport and an occasional trip ... read full review1 Replies - Latest reply on 08/21/2013
DAYTONA BEACH, FLORIDA -- I had stopped using Alamo years ago, after being treated rudely by the same representative for the third time, but I forgot and responded to a special at a good price (booked on Travelocity.) I'm usually pretty good at fine print, but missed the fact that I was pre-paying with my credit card, not just holding a reservation. The counter representative informed me that my husband couldn't be a driver, since my name was on the credit card. I was so surprised that I forgot that he is an authorized user on my credit card, which might not have mattered anyway. First she said it would be $9 a day to include him as a driver, than lowered it to $5. I asked if Alamo still gave Delta Sky Miles with their rental agreement. She said yes, but I couldn't have it since I had prepaid. She wasn't especially friendly, but I don't blame her for being tired of explaining those policies to people every day. It has been years since I dealt with a car rental company that didn't automatically include the spouse as a driver. I wouldn't have objected to paying more for the rental, but highly object to the lack of "truth in advertising" in several areas. I don't like feeling grumpy and manipulated in the first ten minutes after reaching my destination. I will never ever rent from this company again. 1 Replies - Latest reply on 11/10/2011Add reply