I rented a vehicle from alamo through Priceline.com. After I picked the care up the rental car company tripled the price of the car. After contacting alamo to clarify they stated that they would not honor the reservation I had with alamo. Talk about customer service. I will never rent with alamo again. 2 Replies - Latest reply on 10/18/2011Add reply
KAILUA-KONA, HAWAII -- I rented a Mazda 3 at the Kona, Hawaii location, thinking I would save money using a Hotwire special deal. I should have listened to the voice in my head saying I would probably regret declining the rather expensive insurance Alamo insisted that I should buy. Sure enough, they didn't inspect the car when I left, then wrote me up for a minor dent that I didn't create and hadn't noticed at any time on my trip. I wouldn't have even noticed something that minor on my own car. A couple of weeks later I got a bill for $778.67. Of course, my insurance company considered that excessive and didn't pay most of it. Not a pleasurable experience, I will absolutely never consider doing business with Alamo again, and will caution people against doing so.2 Replies - Latest reply on 07/19/2011Add reply
MADISON, WISCONSIN -- I think it's ridiculous that no exceptions can be made when a person is a "whopping" 15 minutes late returning their rental car. There are no exceptions for circumstances of any sort. It is absurd to ... read full review4 Replies - Latest reply on 12/09/2010
Yep, they ripped me off too!
LEICESTER -- Yep, they ripped me off too!!!
Last month, October 2010, I rented from Alamo UK. Made the booking on the internet, easy enough, picked up the car at the airport in the uk, easy enough..
What they didn't ... read full review4 Replies - Latest reply on 12/10/2011
Alamo in Europe
Anyone thinking of renting in Europe from Alamo should know that the operations are completely franchised out, Alamo in the States say that they have no knowledge of what happens there, and it is not ... read full review3 Replies - Latest reply on 09/02/2010
FLORIDA -- Our vehicle would not start on Sat. Aug 21. We notified Alamo at 3:12 pm and was told the new car would arrive "within 100 min", then "no later than 5:30", then "by 6:00 pm", then finally not later than 7:18. I waited over FOUR HOURS in a thunderstorm for a replacement vehicle located 35 miles away down a major highway (I-4). UNBELIEVABLE. Really horrible service! I would not rent again from this company again.2 Replies - Latest reply on 08/21/2010Add reply
Fraudulent claims on car damage
ARIZONA -- I recently graduated from AIT (advanced individual training) from the army and my mother and friend drove out to see me graduate. They rented from Alamo and we used that car for about 2 days and returned ... read full review12 Replies - Latest reply on 06/14/2011
Wrongly charged toll fees
ORLANDO, FLORIDA -- We have just returned to the UK and found two letters about not paying two toll taxes from Orlando International Airport on the Beeline west and Fldot Airport both dated 01/14/2010,one for 75 cents and ... read full review4 Replies - Latest reply on 04/03/2010
I made a reservation for a car with Alamo in Costa Rica 3 weeks before my arrival there. Dez 25th, evening at the airport, no car was available. I took a cab to the hotel. Next day, still no car available. The other day I managed to rent a old, small car from another company and accepted because I had no other option.
I had reserved a nice 4-wheel-drive car, but had to spend all the week travelling around with 4 persons with baggage in a small and old car, with ragged seats, a small trunk, bags on the seats with my children, and no way to be happy on the gravel roads of Costa Rica.
Don't rely on reservations from Alamo, they won't care.
Disgusted with this company
COLUMBUS, OHIO -- Many months ago, I booked an Alamo car at Port Columbus, Ohio, USA, via Priceline. Because I wanted the car for 30 days, they quoted a very reasonable price. I am an Australian professor currently researching ... read full review2 Replies - Latest reply on 01/02/2010
Alamo runs a scam.
OMAHA, NEBRASKA -- Beware - Alamo Car Rental runs a scam through Priceline. Here is what happens: First, Alamo accepts an extremely low bid via Priceline (planning on getting money out of you in other ways). Second, ... read full review5 Replies - Latest reply on 11/03/2009
Poor service in Hawaii
We had a similar experience to some of those mentioned below. After making a "reservation" we arrived at the rural Hilo, Hawaii airport to find Alamo had rented all the cars out because a cruise ship ... read full review1 Replies - Latest reply on 10/21/2009
DULLES INTERNATIONAL AIRPORT, DISTRICT OF COLUMBIA -- Although I prepaid our car rental through Priceline Alamo offered to refill the tank at the going rate of $2.52 per gallon in Washington, DC two weeks ago. I asked specifically if they just added what I hadn't used to the full mark and was told yes.
2 Replies - Latest reply on 09/21/2009Add reply
When I returned the car they charged me $38! The tank was half full and it was a 13 gallon tank - they charged me for 15 gallons of gas!
I wrote them a note about the overcharge and what the agent told me and all I got was a computerized reply saying "you signed for it" - no explanation for why I was charged for more gas than the tank even held!
It pays to ask questions
I rented a car from Alamo for my trip to Alabama. I usually choose Alamo for my road trips because they offer very attractive weekly rates, unlimited mileage and the driving area is the entire Continental ... read full review14 Replies - Latest reply on 08/11/2009
Do Not Rent From Alamo
ORLANDO, FLORIDA -- I live in Canada and went online to rent a care. Alamo seemed to be the cheapest it was $288.34 for 10 days to rent in Orlando Florida. I returned the car 6 hours earlier than I was supposed to, and ... read full review3 Replies - Latest reply on 05/03/2009
BELFAST, NORTHERN IRELAND -- I rented a car at Belfast International airport. I came on an overnight flight from Dallas via London and was exhausted. I waived the insurance charges as I had insurance through my credit card but was told that do not worry all other charges like full gas tank and "windshield and tyres additional insurance" will not be charged if you bring the car back undamaged and full of gas. It was a scam! I had to pay the windshield and tyres additional insurance" even though the very pleasant Alamo employee had assured me that I would not be charge.
1 Replies - Latest reply on 09/29/2008Add reply
I will never use them again. I agree that their short term deceptive practices of adding hidden charges will get them in the long run. Do not use either Alamo or National.
Alamo's bad service
COLUMBUS, OHIO -- I am very dissatisfied with the Alamo location at Columbus Airport. I rented a car and when I returned it, my keys were left inside and I was told that I had to pay to have them delivered to me. When ... read full review4 Replies - Latest reply on 05/09/2008