SAN FRANCISCO, CALIFORNIA -- Through my own poor planning, I arrived at the San Francisco check-in counter less than 45 minutes before my 2 pm flight to Vancouver -- you're supposed to be there at least 1.5 hours before the flight. I was resigned to missing my flight and having to take a later flight (which would have meant a delay of at least 5 hours), but the Alaska Airlines employee at the check-in counter found a seat on the plane and literally ran me to the security lineup. I was still able to make it home to my family on time, instead of missing my flight and arriving home several hours later.
2 Replies - Latest reply on 12/04/2007Add reply
Needless to say, next time I'll try to plan better (and perhaps check in online). I was fortunate that I didn't have any baggage to be checked, otherwise there was no way I would have made it on the flight.
RENO, NEVADA -- Alaska Airlines/Horizon Air cancelled our flight from Reno to LAX. The ticket agents both at the gate and at the ticketing area seemed to have no idea how to handle re-ticketing and re-routing the passengers.
3 Replies - Latest reply on 04/27/2007Add reply
We stood in line at the ticket counter for over an hour without moving, because the ticketing agents were so flustered and unsure what to do.
After observing the utter lack of organization, it seems this airline hadn't adequately prepared the ticket agents for problems. There was no manager present at any time during our five hour dilemma.
BOISE, IDAHO -- Alaska used to be one of my favorite airlines, but Alaska/Horizon are my definition of the bottom of the barrel. A group of us flew from San Jose and Seattle to meet in Boise in December 22, 2006. Both flights were late; the San Jose one was over 11 hours late. The Alaska/Horizon personnel are so used to this that they don't even talk about 'scheduled' times, they say "target" times as if being on schedule is an unexpected event. It is.
2 Replies - Latest reply on 12/28/2006Add reply
Making matters worse, the Alaska staff makes it clear that there really is little they can do for you, so they don't even pretend to try. They're always late, so why care? That's the attitude that come across.
On the next leg of the trip to Seattle, we were told after we checked our bags that the plane would be late by four hours, but maybe not really because the replacement plane was in maintenance, and it might not really be available or it might arrive early. I had to wait in line for an hour to obtain that "information." I tried calling the 800 number and was told that for them to help me, there would be extra charges.
Leaving Luggage and Flight Sched Fiasco
SEATTLE, WASHINGTON -- Dear Mr Ayer and Mr Sagertzky:
I just returned from a Mexico trip flying on Alaska Air and I must inform you that at least two aspects of your recent drive to improve on-time departure ratings are ... read full review
LOS ANGELES, CALIFORNIA -- Dateline Aug 9 2005.
Lax to King Salmon Alaska. Arrived to find my six weeks worth of gear missing and the parts necessary to put my kayak together. Had no choice but to get on the next flight back to Los Angeles. If I order the kayak parts from Russia today I should have them by Dec so I can buy another ticket to kayak in the snow. Hope everyone at Alaska Air got a share of my stuff. P.S. I'm sorry that they didn't get my fly rod it was in my carry on luggage. Noww that I think about it I almost feel as if I cheated them
I love Alaska Airlines!
SEATTLE, WASHINGTON -- I recently took a quick last minute round trip to Sacramento from Seattle. I used their wonderful Web Special's program to get a super cheap ticket, and booked it on line. I use it frequently, and love ... read full review