Lost Trip Lack of Personnel
LOS ANGELES -- On June 6, 2013 my sister arrived at Alaska Counter @ about 05:20 for her flight to Mexico City and after checking in got in line at far end left where employee said we were to check in the luggage.@ ... read full review3 Replies - Latest reply on 06/11/2013
ANCHORAGE -- We bought a used Cadillac for 16 K and got extended warranty. We found a document in the owner's book that indicated the car had been wrecked and had damage to frame, and that the transmission had been ... read full review2 Replies - Latest reply on 01/06/2012
Alaska air had a cyber Monday sale that is actually lasting one week. Not only did I get the $40 far to California from Seattle they advertised they are offering the pricing into March. Once I booked the tickets I looked at their 'low fare guarantee' and put in the flights already booked for January and without doing anything they issued a $174 credit. Its all done online and no hassle and I have a yr to use the 'credit'. Very easy and user friendly. If you don't use them but fly Delta, American put your miles on Alaska air as you can actually use their miles unlike most of the airlines compained about on here.3 Replies - Latest reply on 11/29/2011Add reply
Last August 26, 2009, I made reservations and purchased three tickets through Priceline for my grandson, daughter, and me for a trip to Washington DC in March of 2010. This is a special event, for my ... read full review5 Replies - Latest reply on 07/08/2010
HELEBA, MONTANTA -- I try to avoid Alaska, sometimes at considerable cost, just to avoid the unsupervised and rude gate agents in Helena, MT.
5 Replies - Latest reply on 01/02/2010Add reply
Tonight I had the opportunity to just observe a Horizon gate agent while I waited for my Delta flight. It was amazing. One passenger after another, treated rudely and rushed. I have experienced many rude and unhelpful Horizon agents in Helena, and this one was no different. Just a little extra "care less" attitude.
Alaska, ARE YOU LISTENING?...This can be fixed you know.
I book flights across the US on a regular basis, and when I do, I try to book with Alaska Airlines. Their web booking is perfect, with no problems. When you talk with customer service you are talking with a nice polite person who will always do whatever they can to help.
1 Replies - Latest reply on 05/19/2009Add reply
The flight attendants are wonderful, real people who do a great job.
For 2009, I have made Gold Status with Alaska Airlines and I will continue booking flights with this company.
Noise & Air Pollution
EAST WENATCHEE, WASHINGTON -- Horizon Airlines flies several flights per day right over our East Wenatchee, Washington Fancher Heights neighborhood. It would be easy for them to avoid our area as they fly into Pangborn Airport in ... read full review33 Replies - Latest reply on 04/28/2009
We had a horrible time dealing with the Delta Airline employees in Honolulu recently. Alaska Airlines counter is run by Delta and they don’t provide the service we expected... 2 Replies - Latest reply on 04/07/2009Add reply
NOME, ALASKA -- I would like to know how the web specials are decided and who decides them. It's not uncommon to see web specials from Bethel to Anchorage and a lot less likely to see web specials from Nome to Anchorage. What's with that?
3 Replies - Latest reply on 11/10/2009Add reply
The regular fares from Anchorage to anywhere in Alaska are exorbitant and prohibitive. If it cost just a little less that many of us would be flying a lot more and would be much happier when we do fly.
Great Crew, Great Flight
SEATTLE, WASHINGTON -- June 30th we flew "home" to Arizona, the girl at the service desk where we checked in at SeaTac got us checked in and asked us to have a seat at the handicapped chairs up front and she'd order wheelchairs ... read full review6 Replies - Latest reply on 07/02/2008
Flying with Service Dogs
PHOENIX TO SEATTLE -- On June 2nd we were dropped off at the airport by my Mom, and we got there around 3:00 in the afternoon, flight time was 6:47p.m.
We had two service dogs with us...all their gear as well as our two ... read full review2 Replies - Latest reply on 06/10/2008
SEATTLE, WASHINGTON -- I recently went into preterm labor during a trip to Seattle, and once my condition stabilized my husband and I needed to cut our trip short and fly home ASAP, flying out of Seattle instead of Portland as we had originally planned. When my husband called Alaskan Air customer service, he was put through to a person almost immediately, which in itself is unheard of at an airline these days. They were extremely helpful about changing our flight, and due to the medical emergency they cut our change fee in half, to $100 total for both of us. (This is in contrast to Hertz rent-a-car, which wanted to charge us $380 to return our car in Seattle, and who wouldn't budge.)
1 Replies - Latest reply on 05/26/2008Add reply
We were very impressed with how they handled the situation, and wouldn't hesitate to fly this airline again.
My last two flights on Alaska Airlines went very well. I had to check a bag on my last flight to Newark. On both the outbound and return (SeaTac), my luggage arrived quickly on the carousel.
1 Replies - Latest reply on 05/19/2008Add reply
On my last flight to Las Vegas, both the outbound and return flights departed on time. The flight crews did a great job getting people on board and ready.
I hope this trend continues.
ALASKA -- I should preface this comment, I do not work for or have family who work for Alaska Airlines. I live in Alaska and take Alaska flights quite often for business and pleasure. My flights are always pretty close to on time (except for weird weather), never lost my luggage, and only have had darn nice people helping me on the phone and with customer service.
3 Replies - Latest reply on 01/25/2008Add reply
I am sure there can be issues, as I read them here, but I think you'll probably have a good trip to Alaska with this airlines.
SAN FRANCISCO, CALIFORNIA -- Through my own poor planning, I arrived at the San Francisco check-in counter less than 45 minutes before my 2 pm flight to Vancouver -- you're supposed to be there at least 1.5 hours before the flight. I was resigned to missing my flight and having to take a later flight (which would have meant a delay of at least 5 hours), but the Alaska Airlines employee at the check-in counter found a seat on the plane and literally ran me to the security lineup. I was still able to make it home to my family on time, instead of missing my flight and arriving home several hours later.
2 Replies - Latest reply on 12/04/2007Add reply
Needless to say, next time I'll try to plan better (and perhaps check in online). I was fortunate that I didn't have any baggage to be checked, otherwise there was no way I would have made it on the flight.