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Poor Business Practices/bait and Switch/poor Customer Service
Posted by on
Rating: 1/51
ALBUQUERQUE, NEW MEXICO -- Albertsons Store #00928 Lomas and Juan [snip], Albuquerque, NM 87112
My complaint is not about a specific person but about: Misleading ads, relabeling meat with extended expiration date after expires & recent promotion of pots and pans.

Misleading Ads: Recently you had coupons for Oroweat Bread $1.99 selected varieties. I was told that the bread that was pictured on the coupon was not the one on sale because the coupon stated pan bread? There isn't any pan bread in the style pictured. BAIT AND SWITCH, HMM?

Relabeling Meat: Just before the Christmas Holiday I was shopping and looking at the leg of Lambs (prices ranged at approx. $50) I noticed that the previous tag had been removed and a new tag was posted with an expiration date a couple of days out. I asked if they were relabeling and extending expiration dates, I was told that they relabeled because they were previously on sale and relabeled to reflect new price. I watch my ads like a hawk and they were never on sale. This was the second time in the last month they had been retagged They rarely have them on sale, sometimes around Easter.

Promotion of Cuisinart Cookware exp. 01/08/13: I went into the store on 01/07/13 only to find the display sparse in product. Availability was only 3 out of the 10 items offered. They always run out of these promotions but previously gave rainchecks when out of the product that was needed and would call you when product was in. This time it was tough luck if they did not have what you had been saving stamps since September 05, 2012-NO RAIN CHECKS! I was told possibly other Albertsons had the cookware I had been saving the stamps for 4 months for. If you have a promotion shouldn't you have the product available until the promotion expires? Poor business practices to say the least not to mention extremely poor customer service. I wish Raley's was still in town they conducted business with the priority of CUSTOMER SERVICE!

Customer service training needs to be conducted for the checkers and courtesy clerks. Rarely get a smile, eye contact greeting or a thank you! Needless, to say that was the last straw for I will not be shopping at Albertsons ever again!
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At Your Service on 01/10/2013:
Enjoyed reading your post.

Concerning the relabeling of meat, I've found that they frequently offer in store sales promotions, selected by one manager to the next. These sales are not ever in any ads.

I'm sure sorry you didn't find the cookware you wanted. Sometimes these items are limited supplies.
Susan on 01/10/2013:
You have no proof that the meat was re-labeled to extend the expiration date and expecting to have a full selection of pots/pans on the second to the last day of a 4 month promotion is unreasonable.
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The Customer Is Never Right
Posted by on
SANTA FE, NEW MEXICO -- I went in the Albertsons in north Santa Fe to load a prepaid Visa I have been to other Albertsons and have no problems, well as I was on the phone going through the robot instructions, the Albertsons employee decided to come up and let me know that I had 5 minutes before they closed so I was unable hear what the robot on the other line had to say so I had to start over with the pressure of only having 3 minutes to get my transaction finished. I was able to get a real person on the line and get the transaction completed but when it came down to the reference numberI did not have pen to write it down and the employee that interrupted me was nowhere to be found. The man on the other line told me it was in there system and they should be able to retrieve it with no problem, so I hung up the phone and went looking for the employee that was in such a hurry to close I found her outside talking to someone and told her I needed to complete my transaction. We go back to the counter and she has no Idea on how to work the machine, I told her that I was on a automated phone line and when she told me I had five minutes, I had to start over again and would she find someone that would know how to work the machine because I had already completed the transaction on the other line she finally gets a so called manager he has no clue and the other employee all she wanted to do was argue with me I went back to the phone to get instructions on how they could complete my transaction when I went back to the counter with the instructions, the so called manager starts yelling at me and telling me that the machine they are using does not have the capability of completing my transaction. I told him I have a supervisor from moneygram on the line that says you do, and he refused to listen to me and proceeded to yell at me for not telling him how to do his job properly I finally convinced him to get on line with the employee from moneygram and she told him how to do it I finally was able to complete the transaction I wrote down all the names of employees that were rude to me and the original employee that started the whole mess I wanted to let her know not to interrupt people while they are on that phone, she through up her hands and told me she also worked for the public defenders office, like she was threatening me, either way I will not go back to that Albertsons again.
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Molly76 on 12/03/2011:
Ha Ha, "works for the public defenders office", doing what? Sweeping floors?
Skye on 12/03/2011:
What time did Albertson's finally close?
justme on 01/12/2012:
those people that helped you were idiots. I worked for Albertsons and all the info is in the money gram machine all they needed was a name.
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Bad service
Posted by on
CHULA VISTA, CALIFORNIA -- I have had one problem with the store that keeps repeating, always out of at least one item I need for my recipe at the time. Sometimes it's uncommon item that I have to go to Vons for or what usually is is a very common item like split green peas that they can't seem to keep in stock. I have discussed this with employees over the past year. But there is nothing they can do about it. About 4 weeks ago when yet again this store fell short of an item I needed I talked to the General manager which is no easy task and time consuming. He apologized and yet again I ended up at Vons.
Yesterday I went in to redeem my stamps for a pan, I was told they ran out of every item and that they will have more tomorrow (today). I went back today I asked a cashier about redeeming my stamps she said I had to go to customer service. I went to customer service and there was a sign that stated see the cashier. Well to make a long story a little shorter. I was told to come back tomorrow that they still did not have the items. At this point I was not very happy and asked to speak to the general manager. 15 minutes later someone other than the general manager shows up. I went from being unhappy to being upset. Since I could not speak to the general manager I asked for the name and telephone number to the district manager, she gave me the name and number. I went home and called the district manager. Well wouldn't you know it, it was the wrong number. I then attempted to contact Albertson's Corporate office and was given a number to customer service. I find out that Albertson doesn't even do their own customer service they send it out to a third party. Now I am no longer unhappy or upset, I am pissed and only thinking at this point that Albertson's just has no respect for their customers at all. Going from store manager to Corporate office.
Now I am thinking of legal ways I can make Albertson's feel the sting of their anti-customer policies.
Anyone have any suggestions, I am willing to put in as much time and energy as it takes to get Albertson's to change their customer service policies to be customer friendly.
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Anonymous on 01/26/2011:
For some reason I can't explain, I have never shopped at the Albertson's where I live. If Von's seems to have what you need, then I suggest you just shop there. There are also many other stores to choose from where you live, even Trader Joes (my personal favorite). Leave Albertson's behind and go somewhere else.
Anonymous on 01/26/2011:
How is Albertson's supposed to know what recipe you are making?

I agree with Singsing - shop somewhere else.
Anonymous on 01/26/2011:
Chula Vista used to have a great grocery store call Lucky's. They got bought out by one of the bigger chains, can't remember which one, might have been Albertsons.
andbran on 01/26/2011:
if Albertsons is giving you problems why so you still go there?
Venice09 on 01/26/2011:
If Albertsons is as bad as you say, people will eventually stop going, at which point the store will be forced to either do something about it or close its doors. I don't think you can legally make Albertsons be customer friendly.

I have two major supermarkets to choose from where I live. I go to the one that suits my needs and never even though of taking legal action against the other one for not living up to my expectations. My time and energy are much better used on other things.

Save yourself the trouble and just to go Vons.
McKimberly on 05/02/2011:
I'm in Eastlake (Chula Vista) and rarely go to Albertson's because they don't have very good deals. The best stores are Von's (great deals with store coupons and then combine them with = incredible savings), Henry's for produce, Trader Joe's for produce/other good stuff, Walmart, and Costco.

The regular prices of the major chains are always high. Buy what you need on sale with coupons and just keep the things on hand so you have it when you need it. If you can't find the item specified in the recipe, substitute it or leave it out; use your imagination.

I buy all my groceries at those various stores. I check the ads every week and write my lists on those envelopes that come in junk mail, and organize my coupons for those sales in each envelope for each store. So that I'm never going out of my way and to save gas, I stop by each store when I need to go in that direction, or plan a trip accordingly. And if I don't make it to one of the stores that week, it's no big deal, unless it's a great sale then I make sure to go.
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Called To See If They Had An Item
Posted by on
Rating: 1/51
ALBUQUERQUE, NEW MEXICO -- I called Albertsons on Eubank and Candalaria, spoke to grocery person. I asked if they sell an item. He quotes he's not aware of that item. I quoted well I need to know for sure if you do, he didn't want to check and hung up. I called again asked for manager of store name Lisa, I'm holding.

A man comes on line said what can I do for you, I said I'm waiting on Lisa, he quotes she's at lunch will be done in five minutes. I call back in ten mins, then I'm told she's in a meeting. I got no where with any of these people!!!
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Manager Is Very Rude
Posted by on
Rating: 1/51
HELENA, MONTANTA -- I was in there with my son and I heard the manager being very rude to another employee.. I also asked her to put my meats in two bags so it wasn't so thick and she wouldn't do it. I didn't like the way she was talking to that other girl, so I went up front and checked out and told the lady up there and she said she was sorry and that there has been a lot of people complaining to them about her. They said they have told the store director and they don't do anything to her.

I will not go back in there ever again. You are going to loose a lot of people if something isn't done about her. I looked at her name tag and it said Vicky. That's all I know about her. She isn't very friendly when she waits on you.

I wouldn't want her working for me. You need to do something about her asap. I don't want to give my information for I don't want anyone knowing I made this complaint. You can talk to the other employees about her. If you do, do it away from her.
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trmn8r on 05/14/2013:
It seems a bit unfair - you have made allegations against Vicky, but you don't wish to reveal your identity.

Are you an employee by any chance?
Susan on 05/14/2013:
Albertson's is an over-priced grocery store. Personally I don't care about the gossip at my local store - if I want to pick something up then I do so - the rest of what you describe is really none of your business unless you are an employee or related to one.
Johnnyappleseed on 05/14/2013:
KYLEIGH DRAKE, I understand what you mean. There are many 'supervisors' who lack quality training and positive people skills.
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They over charge on items repeatedly and seniors are at a greater risk of being overcharged
Posted by on
I can spend 100 dollars every couple of weeks at Alberstsons and I guarantee you they over charge me on at least one of my trips for one item or multiple items. This must make these companies millions of dollars. I really worry about seniors and alike that might not notice or can't remember what the items were supposed to cost them. When I get to the counter I know exactly how much each item is. Unfortunately they start ringing it up while you are unloading your cart. I almost always have to go back inside and get my money. I will go back in for 25 cents, because it is my money not theirs. This is an ongoing problem and they never seem to get it right. I just think of the thousands and thousands of dollars they collect that is not rightfully theirs. I would love a job as an undercover shopper to expose this abuse.
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leet60 on 09/23/2011:
I have experienced this at most retailers. I will say, however, that as a Senior citizen, one should not correlate age with short term memory loss. While there are seniors that suffer from various diseases that cause short term memory loss, I can readily point out large numbers of much younger individuals that can't remember what they had for dinner last evening. Many of us are just as sharp minded as when we were young.
jktshff1 on 09/23/2011:
what leet said
Old Timer on 09/23/2011:
We shop at Albertsons and find that they screw up on their sale items every time we go in. They always blame it on the computer, yeah right. We are shopping at Sprouts more and more, if they make a mistake the item is free. Can't beat free in my book. But they very seldom over charge on a sale item. Maybe once in the last six months.

Ralphs is the worst of them all and have been fined million$ a few times for over charging their customers.
2inform on 09/23/2011:
It is the person who programs the prices into the system, hence making it the computer's fault. It's not deliberate. However, that being said Albertson's should have a competent individual ensure sales prices are correctly input.
Venice09 on 09/23/2011:
Leet +1!

Shop Rite gives you the item for free if it scans incorrectly. Can't beat that!
Skye on 09/23/2011:
Same here. If something rings up wrong at King Sooper's, where I shop, I get it for free.

Man Venice, I miss Shop Rite, Waldbaums, Pathmark, Edwards, etc. Memories :)
Skye on 09/23/2011:
OP, you should let corporate know what a fiasco you have to go through every time you shop at this Albertson's location.
Venice09 on 09/24/2011:
Skye, I'd be lost without Shop Rite. And I have Walmart to thank. Shop Rite was determined not to let Walmart run them out of town. They made the store bigger and better, with highly competitive prices and the best customer service around. I always enjoyed shopping in Shop Rite, and now it's better than ever!
trmn8r on 09/24/2011:
I'm jealous - Shop Rite threw in the towel at my location several years ago. I have to drive 20 miles to get to one now, and that isn't happening.

No "can-can" sales for me!
Venice09 on 09/24/2011:
The Can-Can sale has been a tradition in my family for as long as I can remember. It's not just about cans. Some of the best sales of the year are during the Can Can. I don't know if it's worth driving 40 miles though, unless you really stock up!
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Beware Albertson's Produce/Driscoll's Berries
Posted by on
I shop for fresh produce at Albertson's grocery stores in Las Vegas (store is on Warm Springs and South Rainbow). Overall, its a good place and the employees are very helpful and friendly.

However, last week I purchased Driscoll's yellow raspberries from their produce dept. When I got home, I found a DEAD BUG bug in the package. Also, on previous visits to the supermarket, I have noticed mold OBVIOUSLY growing in the red raspberries, blueberries, strawberries, and blackberries--even in the packages stocked on the TOP of the shelves, in plain view.

I returned ALL of my produce with the receipt. I did get a refund, but I also mentioned the problem to their produce manager. Instead of apologizing, reassuring me that they would take steps to improve, etc., he was defensive, condescending, and tried to imply I was being unreasonable for even complaining. I will NEVER buy produce from this store again. It's a shame they employ someone so careless about his dept. and his responsibility to maintaining public health.

As for Driscoll, contrary to their corporate hype about food safety, like other big agri-businesses, I don't think they really give a rat's ass about the safety of their products. And God knows the FDA and Agriculture Dept. doesn't bother inspecting stores or farms these days.
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Sparticus on 09/05/2010:
Were they organic fruits? I found organic stuff seems more prone to having bugs since they don't use pesticides. It is a trade off. No excuse for mold. That is a sign they fruit is not so fresh.
Skye on 09/05/2010:
Sometimes it happens, and it's not just Driscolls berries. I always buy Driscoll strawberries, and the berries grown in the USA are delicious, but I'd stay away from the Driscoll berries that are grown in Mexico.

I once bought a head of lettuce, that had a fly, buried deep within the leaves. Always wash fruit and vegetables to avoid any surprises later on.
Venice09 on 09/05/2010:
The bugs don't bother me so much because this stuff does grow in the dirt after all, but there's no excuse to sell produce with mold. This happened to me once at Stop & Shop. I splurged on some blackberries and raspberries and when I was washing them saw that they were moldy. I did go back for are a refund but didn't bother to see the produce manager. I suppose I should have, but I don't shop there anymore for various reasons.

Mold can grow quickly in a moist environment. I think berries are prone to mold if they are not kept at the right temps for too long a period. This is something the produce department should keep an eye on at all times.
Anonymous on 09/06/2010:
Dampness causes mold and berries are soft and decay easily. As for the bug, I grow my own vegetables/berries when I'm home, and bugs are no big deal. They can crawl into the berries when they are being processed or after. If a store continuously sells produce that is inferior (moldy or wilted, etc), I would do the logical thing and shop somewhere else. There are probably plenty of other places to choose from.
John on 04/01/2012:
Dead bug in the produce? Now, what ails me about that is the possibility that what was sprayed onto the berries -- was the thing that killed the bug! Seriously, my beef was with a tin of blackberries. I'm searching online to try to find out if they sprayed something nasty tasting onto my berries before displaying them, or before selling them (from Mexico) to the grocery outlet where I bought them. Yuk! It tasted like some kind of petroleum based icky stuff. ...Ha ha, it was so horrible tasting - that I could only eat half the dish of berries before refusing to eat one more! ......No, really I mean it. The rest of them are in the fridge -- and I'm contemplating raiding it right now in order to finish off the last half of the berries (and sour cream). So I can complain. .......But, at least they looked beautiful and mold free! What we due to our food is nasty. ...........I eat all my food raw (just veggies), plust milk, Daisy brand cream, and salted butter. .......I'm sick of processed crap! And I'm 40-something and now weigh the same as I did in college. ......Wow, I lost a LOT of weight when I cut out sugar / corn syrup / whey / guar gum / I don't know what that is / How do you prounounce that one / stuff / processed / cooked / canned / sneak chemicals into it / label it "natural." .....Raw Foodism -- never felt better in my life! But I need them to stop spraying crap on my berries and making them toxic. I'd rather scrape off some mold! :-) ..Bon Apetit!
J on 09/19/2013:
I get Driscoll's raspberries from Costco, and they too contain bugs. The bugs are tiny and are alive, even though the berries been in the freezing fridge for days. But I don't think it's a big deal and the bugs aren't deadly. I been eating these raspberries for a long time. I was just concerned and googled this issue, and came upon your blog. Anyway, if anything bad happens to me I'll let you know, lol. Either way. Bugs are just part of the element of plant food. They too are dependent on plants, just like us humans. You can't expect plants to never have bugs when bugs need plants as much as we do.
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Albertsons Redefines MEAT
Posted by on
UNIVERSITY PLACE, WASHINGTON -- A co-worker told me about a 2 for $2 sale in the meat section of Albertsons this week. This would be for Oscar Meyer bologna and hot dogs. I thought this would be a great opportunity to save on the over-priced hot dogs they sell. I picked up 6 packs of hot dogs and 4 packs of bologna, a loaf of bread, a package of cheese and proceeded to the check-out.

The lady took the coupon and said she would ring it up. I scanned the hot dogs and bologna and the price did not reflect the special offer. I was told that the sale was only on the meat weiners and bologna, not on the beef products.

To me, and most people that know of meat, poultry and fish, BEEF is meat. Beef is not fish. Fish is not poultry. But BEEF is definitely meat. I went to the customer service desk to complain. I brought up the fact that by any reasonable definition, BEEF is meat. They would have none of that nonsense. They said the sale applied only to the meat products, not beef. I find that to be an incredibly stupid comment!

I got the number for corporate complaints and called them as I walked to my car. I had a long argument with Mikey Milquetoast at Albertsons corporate customer service. The situation escalated to the point that now I was out for blood, [no bologna!].

I was told that the marketing department would call me within 24-48 hours. Marketing called the next day and we went around again over the definition of meat. Apparently, Oscar Meyer has developed a hybrid weiner which should be referred to as the by-product or hybrid weiner, not meat, because that is deceptive advertising.

It is this deceptive advertising and the attitude of Albertsons grocery personnel in University Place, that causes me to have to suspend all future purchases at that store. For those that keep track of that sort of thing, this is one customer no longer spending approximately $475 each month at their store. Multiply this by each customer that reads this blog and decides that BEEF truly is รข meat and that Albertsons grocery is guilty of a bait and switch advertising gimmick. Blame it on Oscar Meyer if they choose, either way, I won't be shopping at the Bridgeport Way Albertsons store any longer. I will take my business to Fred Meyer for now. They often have lower prices than Albertsons, anyway.

By the way, to assuage this angry customers feelings, Albertsons thought a $10 gift certificate would be sufficient. They are wrong. If they do send the certificate, I will award it to anyone with the best response to this blog. Do you have a similar complaint about Albertsons? Tell us here. Register and blog. The best comment wins any certificate that Albertsons sends me.
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Anonymous on 10/08/2009:
You are splitting hairs. You know and I know that processed BEEF products such as hot dogs are more expensive than the ones with chicken and pork PARTS besides, that stuff is bad for you.
Good for Albertson's.
Now you are free to go to Walmart and buy their rancid FISH and hot dogs.
Skye on 10/08/2009:
I concur with Z.
andbran on 10/08/2009:
in my opinon this was no bait and switch. you are just mad because you didn't get your way. take the gift certificate and just buy ten dollars worth of meat.
JR in Orlando on 10/08/2009:
Buy some good old pig's feet. That way you will know what you are getting because grocery stores will never try to slip any cow's feet in on you instead. Me, I like them pickled with some pig snot on the side. Haven't eaten as much since the fear of swine flu. Maybe I should switch to them there cow's feet.
Anonymous on 10/09/2009:
It's plain scary to think what must be in 'meat' hot dogs.
Diabolical on 10/09/2009:
Normal hot dogs are 1.29 and beef hot dogs are easily 4.50ish and up. No wonder.
Ytropious on 10/10/2009:
Out for blood? Oh god not another vendetta ::facepalm::

When I think of meat, I would think CUTS of meat, not processed meat.
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Excellent customer service, far beyond expectations
Posted by on
Rating: 5/51
MCMINNVILLE, OREGON -- I am so grateful and impressed with the employees at the McMinnville Oregon Albertson's after I became disabled and had difficulty doing everything--including getting my groceries. An employee named Lindsay (or Lindy) has helped me several times now by ever so patiently and carefully picking out the items in my shopping list and delivering them to me (fortunately I live nearby). In this day and age that kind of customer service and just simple compassion for folks in the community is rare!!

Thumbs up to the McMinnville Albertson's and their excellent employees and their management.

PJ Terry
McMinnville, OR
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madconsumer on 11/16/2012:
very helpful review, and voted as such!
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Ground Meat
Posted by on
CHINO, CALIFORNIA -- I have asked 3 times "do you add water to your ground meats?". I have not received an answer.

They promise in their automated response that they will reply within 24 hours, but their goal is to reply sooner.

I have not received a reply and now find that their customer service site is "forbidden".

I think that they do add water to their ground meats. When I cook their ground beef in a skillet, it does not fry until the water I boiled off. By the time the water is boiled away and the meat starts to brown, it is overcooked and dry.

Does anyone know where I can buy just plain ground beef?

Uncle bill
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DebtorBasher on 10/11/2008:
Do what I yourself a nice solid piece of meat with just a little fat on it...and grind it yourself...if you don't have a grinder at home, most stores will grind it for you. If I have the store do it for me, I pick out a nice piece of meat and tell them to grind it through TWICE...that way, I always know what's in my ground meat.
Anonymous on 10/11/2008:
Will someone please vote Basher 'best answer' for me.
Excellent advice DB!
DebtorBasher on 10/11/2008:
Thank you, Sir!
Anonymous on 10/11/2008:
You are welcome! I thought you were describing me when you stated - "a nice solid piece of meat with just a little fat on it". LOL!
DebtorBasher on 10/11/2008:
NO! That would have been "A nice solid piece of fat with a little meat on it" LOL......(Just Kidding)
Nohandle on 10/11/2008:
HOLD IT!! How can DB have the best answer when she is the only one who has replied? The way I look at this is a consumer should select a nice piece of meat and grind it himself. If he doesn't want to be bothered the butcher will do it for him, preferably twice through the grinder. Now C2O, how is her answer any better than mine? You really must wait for all replies to come in.
DebtorBasher on 10/11/2008:
DANG! I wish I'da said that!
DebtorBasher on 10/11/2008:
NoHandle...I actually think my comment right above yours should have been "Best Smart Alecky Answer"...LOL!
Nohandle on 10/11/2008:
Well DB, C2O will just have to wait for all those answers to come pouring in. Yeah, and you get the grand prize for most smart "a**" comment. I think that one went over everyone's head.
DebtorBasher on 10/11/2008:
OK may lock this thread from further comments now...LOL!

Woo Hoo! I WIN!
Anonymous on 10/11/2008:
Will someone please give Nohandle a consolation 'best answer' for me. :)
Thank you!
madconsumer on 10/12/2008:
it will say on the label if anything hass been added.
Anonymous on 10/12/2008:
All of our Albertson's here in Sacto changed to "Save-Marts"..
Anonymous on 10/12/2008:
I opened a bag of frozen chicken breasts last night. Defrosted two of them in the microwave. When they were defrosted, there was over a cup of water in the container and the chicken breasts were about the size of a deck of playing cards. Purdue should have advertised them as ice cubes containing bits of chicken.
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