Alexandria Volkswagen

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Don't believe their posted signs
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ALEXANDRIA, VIRGINIA -- On October 8, 2007, I brought my VW Golf GL TDI for the 60,000 mile tune-up. During that time, the technician states that the thermostat and the temperature sensor was bad during the checkup. I had purchased a platinum warranty plan which covered the sensor but did not cover the thermostat. The technician called me at 3:30 PM. I requested that the technician contact the warranty people to see what would be covered. I received a call back at 3:46 PM indicating the sensor was covered but the thermostat was not. I authorized the repair to be done. Now, what I found unusual was that I received a callback at 5:24 PM indicating that all the repairs were done. This means that BOTH repairs were completed in 1 hour and 40 minutes. Yet I received a repair bill where the labor was over 235 dollars. You have a sign in your repair shop that states that you charge a flat rate fee of 95 dollars per hour. I understand that a flat rate fee per hour means that if you have to spend 1 - 59 minutes that is one hour and 1 hour and 1 min to 2 hours is 2 hours flat fee. Yet, I don't understand how I can be charged for over 2-1/2 hours of labor for the thermostat. 95x2.5 =235. At best, I should only be charged for one hour since there were two items that needed to be covered and one was done via the warranty.

In addition, the bill they provided showed that they had charged the warranty item a full hour, which shows that the item that was being fixed under my own cost did not take a full hour to be fixed. I can only take my car to them due to the LIMITED warranty that I have but anything that has to be done out of pocket will go to Volkswerks down the street.
     
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Anonymous on 10/15/2007:
You are right!!!....and you are wrong...Labor time is based on a nationally recognized labor manual I.e. Chilton, Mitchell, Motors, all data. These times are determined by how long it takes the average mechanic to complete the repair, Hence if the mechanic is above average he/she should be able to complete the repair faster and vice versa for a below average mechanic. Now what you may not realize is the time the tech spent on diagnosing the problem BEFORE the dealer called you at 3:46pm. The time charged for the sensor seems to be correct, but I have to agree that the time on the thermostat was excessive at 2.5 hours unless there is something out of the ordinary on your particular car. Good Luck
jktshff1 on 10/15/2007:
dealer, good explanation. Noticed that several years ago.
simply put, by the job, not the hour.
GWbiker on 10/15/2007:
What were you charged for the 60K maintenance? You fail to mention how much? AFA any factory warranty repair time, that is determined by the factory. Each year, actual warranty repair time for all repairs are corralated by the factory warranty people in order to adjust the warranty "labor rate" for repair work. Dealerships usually charge customers the "warranty book time". Some auto companies, Mercedes Benz for one, have a three tier labor rate. If you want a lower labor rate for VW repairs, find a good German car independent repair shop.
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