ROME -- When checking in for our return flight from Rome to NY, Alitalia's online checkin service showed a seating chart and offered extra legroom upgrades for the bulkhead seats with no one in front. We paid a $150 upgrade fee for the 2 seats.
When we got on the plane, the seating was completely different than the seating chart on the online checkin, and the upgrades seats were not the bulkhead seats, did not have extra legroom. The extra legroom seats were one row in front of us, and never showed up on the online checkin screen. Simply put, Alitalia misrepresented what they were offering. The flight staff on the plane acknowledged the mistake but said there was nothing they could do, and provided a complaint form to be emailed to Alitalia.
Its now almost 2 months-- we emailed the complaint form, sent numerous follow up emails, but no response from the airline, no refund for the upgrade that wasn't provided, even though they took the money. Last time we fly with Alitalia - they just don't care about their customers and don't even try to make good on their screw ups.
Don't Fly Alitalia
NEW YORK, NEW YORK -- My luggage was lost by Alitalia in Dec and they still owe me $1465.00.
After landing in Milan in December 2009, after waiting hours for luggage that never arrived, after I realized that my luggage was ... read full review
ALITALIA- A REAL DISASTER
TORONTO, IDAHO -- This airline is heading for surefire closure unless they completely revamp their ill staff:
I had a documented confirmed reservation from Toronto-Milan-Bombay ... read full review5 Replies - Latest reply on 10/31/2005
OREGON -- This is the absolute worst experience that I have had with any airline. Alitalia lost our luggage on flight from Rome to JFK. They have no idea where our luggage is. There computer system is never updated. We located one bag through Delta airlines. It was supposed to be on a Delta flight from Rome to JFK on August 4. It is now 24 hours later and we still don't have any idea if this bag made it to the destination. Delta cannot confirm its arrival. Alitalia does not answer the phone. The other bag ended up in Boston. The claim check tags were ripped off. An alert Alitalia employee (an oxymoron) happened to see a tag with a phone number and contacted us. She is going to Fedex the bag to us. She was afraid that is would get lost again. Another emploeyee stated that the Alitalia computers are never updated, so the website is useless. It has been four days and we still do not have our luggage.
Every flight we took with this company was delayed. It took 16 hours for us to go from Florence, Rome and then to JFK. I pray that this airline goes out of business soon.
Booking Alitalia to Rome was a mistake as even our Italian friends now tell us. It is Western Europe's version of Aeroflot. We had only allowed six and a half hours until our cruise left. The plane was three late in landing. The first bag off the belt appeared 45 minutes later. After an hour and forty five minutes, we received two of our three bags. During the delay, we had tried several times to file a missing luggage report with Alitalia; they had always refused--”just wait five more minutes.” Now, we had no alternative but to head for the cruise terminal (the shuttle cost E125, so much for our plan to take the train) without filing a report.
1 Replies - Latest reply on 11/21/2009Add reply
No, Alitalia has yet to return or reimburse us for our luggage; we've tried contacting the phone numbers and email addresses on their website, but all are out of service. P.S. Our departure flight, Alitalia to Paris left an hour late.
Avoid Alitalia at all costs
BOSTON, MASSACHUSETTS -- I have traveled internationally for over 30 years and have never haver experienced an airline as poor as Alitalia. They should be avoided at all costs. Their flights are perpetually late for no reason, ... read full review
NEWARK, NEW JERSEY -- I wish I had been to this website before buying my whole family tickets for a vacation in Italy. The lack of customer service for all the personnel in this airline in out of this world. When traveling back from Italy to USA we found a lack of professionalism, customer service and basic organizational skills an all of their staff. The filghts attendants were all in a bad mood, like if you were asking for a favor and not paying for a service. Even asking them for ice for a Coke seems to bother them. We lost one bag and the lady even told us not to call anymore and just look on the internet.Add reply