Alitalia Airlines

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5.0 out of 5, based on 1 ratings and
4 reviews & complaints.

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Excellent Customer's Service
Posted by on
Rating: 5/51
RALEIGH, NORTH CAROLINA -- Last weekend, I really enjoyed shopping at the various Old Navy in the area where I lived. I started out at Triangle in Raleigh, then Southpoint in Durham, and on Monday, I finished up at Crabtree Raleigh old Navy (06596)

I had purchased over 100.00 worth of items so I began to look for my coupon for 30.00 off. After searching for a while, I went to see if I had left it in my car. Unfortunately, I didn't. Therefore, I went back in the store and told the cashier which in turn she asked a young lady who I assumed was in management. After speaking with her, another young lady named Ebony came over to see what was going on. I explained the situation to her. I told her that I apparently left the coupon at home. I told her that I wanted the items which primary were jewelry for Christmas gifts for my daughter's friends. I told her I would be more than willing to call the coupon in along with my gap credit card and pick the items up on Saturday. I had to leave because my daughter had a 3:30 appointment.

Ebony immediately stated that it was not necessary and the fact that I visited the store almost weekly that she would over ride and give the discount. I was so impressed with her and her discussion. I was willing to call my Gap card to see if they could give me a number but Ebony said that was fine because she didn't want my daughter to be late for her appointment. I am so pleased and happy that she made this experience such a pleasant one. I used to shop a lot at Gap but because of this experience, I will be doing most of my business with Old Navy especially at store number 06596. Thanks Old Navy for hiring such a wonderful employee by the name of Ebony.
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Rude Staff, 5 hour delay on runway, Hot Sauna type plane
Posted by on
NY TO ROMA -- On May 26 2011 I made my first trip to Europe. We were flying Alitalia via Delta. The plane was delayed for FIVE hours while we were inside this plane. US rules do not apply to international flights. There's no individual air on this plane and the temperature was HOT. We were served food that tasted like cardboard and only 4 cups of water in the 13 hours we were trapped inside this aircraft. At one point my son went back to an attendant and asked for a Pepsi. The attendant was rude and said there are no drinks. My son pointed to a 3/4 full Pepsi on the table behind him. The guy said, Fine! Pour it yourself. I complained June 9th when I returned. I have had NO RESPONSE from them yet. None.

Do everything you can to avoid flying Alitalia. Our return trip aboard Delta was perfect.
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madconsumer on 07/13/2011:
this sounds like a horrible ordeal.

hopefully you can choose a different airline next time.

very helpful review!
Anonymous on 07/13/2011:
Sounds awful. Five hours is quite a long time to be trapped. Especially if you are with young kids or if you have your pet on board. Sounds like the attendants had enough too, and were getting snappy. I'm sure they were given a very difficult time from passengers, but they shouldn't have been so rude to your kid. Glad your trip home was better.
BEJ on 07/13/2011:
I have a love/hate relationship with flying these days myself. Thanks for the review.
Nohandle on 07/13/2011:
A long time ago I was on an aircraft that had no air while the plane was awaiting clearance for departure. We were allowed once to depart the plane and return to the terminal, left all our things on the aircraft, and climbed back on board a bit later. Then the pilot received word he was still not cleared for arrival at the destination...Atlanta. Talk about hot!! The flight attendant was walking up and down the aisle offering cloths that were soaking in ice water for the passengers to wipe their faces or wrap around their necks. It was that bad.

We were given the option to all depart the aircraft again but elected to stay. Shortly thereafter the pilots were given clearance. I won't ever forget that one but the airline and attendant could not have been nicer to us under the circumstance.
Anonymous on 07/13/2011:
I think the 5 hours was a bit of embellishment. OOperating in the US airlines are subject to very heavy fines with delays exceeding 3 hours on board an aircraft. Further, the APU had to be running, they just don't carry that much spare fuel to be letting it run that long. I imagine they shut some a/c packs down and it was uncomfortable but sadly this is what the industry has de-evolved into with commodity pricing. Finally, Alitalia = Coke products.
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Uncaring and Insensitive Customer Service
Posted by on
I was asked by an 86-year-old neighbor who speaks very limited English to help purchase two tickets online so he could visit ailing relatives. He is retired and poor, and we tried to save money by switching dates around. When we bought the tickets, we found we had changed a 2-week trip to 1-week. I tried calling customer service twice, and their corporate office in NYC once, but they wouldn't waive the $440 change fees or let me speak to a supervisor. I'm unemployed, and I had to pay the fee myself.

They were rude, uncaring and insensitive, and I recommend people avoid flying on an airline that treats its customers this way.

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chris513 on 10/24/2007:
Was the $440 the difference in the fare to change the dates of the flight? If so, there really isn't much the airlines can do about it. If they have a penalty fee, though, they will usually waive it if you make the booking error the same day. Also, if you made the reservation through a third party (Expedia, Travelocity, etc.) airlines may sometimes refer you back to that same party. I do have to agree, though. there was no reason for them to be rude to you. hopefully this helps.
Anonymous on 10/24/2007:
travel fellow, if this was a $440 change fees from Alitalia Airlines then you are 100% right in complaining that is one heck of a rip-off. I have never paid more than $100 to change a flight but they do try to do it now a day. Delta tried to charge me $760.00 to change a flight because it was close to a holiday (they said) and when I raised he11 they went down to $100.

But I have to agree with chris513 also.
travel fellow on 10/24/2007:
There was no difference in fare, just additional charges they wouldn't negotiate or waive. I've never been treated like this before, and I recommend people avoid Alitalia, a company who clearly has no regard or respect for its customers.
Ben There on 10/24/2007:
Was the two week stay more expensive to begin with? Alitalia only charges a $200 date change fee per ticket.
travel fellow on 10/25/2007:
The fare for the 2 week stay was exactly the same as the 1 week stay. The charge was $220 per ticket, or $440 total, and they refused to negotiate or waive the fees. Most unreasonable--
Ben There on 10/25/2007:
OK, it was 2 tickets. Airlines rarely waive fees anymore - did you call the very same day you purchased the tickets?
travel fellow on 10/25/2007:
I called within 24 hours, still no dice--
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Luggage Stolen or "lost"!!!
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OVERLAND PARK, KANSAS -- My daughter flew with several other students to Italy and Greece and 10 of the students and chaperones "LOST" their luggage through this airline and they refuse to return it.

She traveled on June 13 and this is now July 25 and she still hasn't received her luggage. He have filed claims, contacted our congressman and the American embassy in Italy, still no luggage. not contact their corporate offices, no one answers the phone!!! If you call Italy direct and it happens to be the end of someones shift , THEY HANG UP ON YOU!!!

This is the worse airline ever. There was a website, but I see they got that off the internet.....TO MUCH PRESSURE!!!!!
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DebtorBasher on 07/25/2007:
Why are people surprised when their luggage is lost through an airline? It happens all the time...and thought I believe they should have some kind of better system to help prevent or at least limit luggage lost, complaining doesn't seem to help much. EXPECT your luggage to be lost when you travel, and if it isn't...THEN be happily surprised...and if it is lost, well no big disappointment because you expected it to happen. I don't agree with airline selling the lost items, once they are found and the insurance money is given to the traveller. If the insurance is paid, then the luggage is found, then I think they should give the customer the opportunity to return the money collected and retrieve their lost items.
GRANNYLKM on 07/25/2007:
Try calling 800-223-5230, and press *.
Hope this helps.
familytravel on 07/25/2007:
I know it's frustrating, but this kind of stuff happens everywhere. It happens on any airline and at any time. The best thing you can do it to continue to check the status of the luggage and try to contact them. After a while, if you still don't get your luggage back, it will be considered lost. At that point, you should be entitled to compensation from the airline...after you fill out the lost luggage paperwork.
Jambra on 08/04/2007:
I travel a lot, and I have some advice for you; When the ticket agent prints out your luggage tag with the destination, ask to see it. I do, and at least ten times I've discovered that the information was wrong. The embarrassed agent will reprint the tag with the correct destination, and if you're lucky, you might get an upgrade (or another perk).
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