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All-Star Mitsubishi


1 Reviews & Complaints

Deceitful, Con-Artist, Nice To Get You In, Bait And Switch
Posted by Justannoyed on 05/08/2009
SOUTH AMBOY, NEW JERSEY -- I went to All Star Mitsubishi because I had bad credit, this review will be honest...I won't sugar coat.

I made very bad decisions when I was younger and well they are hunting me now. I was in need of a car because my previous cars transmission went. I have a little one, I wasn't looking for anything fancy just something reliable and family oriented.

I filled an application online, and I got a call that I was approved...Not pre approved anything with a pulse can get pre-approved. M##### told me that I was approved with little or no down. I told him I have had the run-around before and I REALLY don't want to waste my time. He told me I got a lady with a 420 and a repossession approved your fine. So I made an appointment because their *bank guys from Texas* was down and that he would approve the loan right there. So I showed up...walking up you saw all the salesmen close to the door, It was like they smelled blood and were going in for the kill..it was an uneasy feeling.

I asked for M#####, he went and greeted me. Told me their bank guy from Texas. I sit down with the bank guy from Texas and I am thinking they know my credit situation, well I find out that they don't. Because I had to sit down and fill out a credit application and sign that It was okay for them to run my credit.
I was slowly getting upset, so again I am giving the run around...what happened to the approval? Lie #1.

Being in the situation I am in I stayed, I let them run my credit. They come back, they said we can get you approve with 2500 down. I said wow thats great. But M##### told me that I would be pre-approved with little (too me little is 1000) or no down. The guy looked at me like I was senile.

I said well I don't have 2500 right now, I need sometime to get it ready. I really wanted to get a car, I was willing to do what I needed to do to get it. He said as long as you come back in 30 days this approval is valid...T### the finance banker from Texas said. Then he said even if you come back in 31 days you will be fine, the bank will approve you again no worries.

A month and a day later I went back. Guess who was there. T### the bank guy from Texas, who really is just a sales guy or application filer guy. I was surprised to see him there, But I didn't give it to much thought, I went in and filled out my application, he says you'll be fine the bank will approve you again. Twenty minutes later one of the guys from behind the desk said, you need a cosigner to get approved or 7000 down.. WHAT THE HECK? My credit had not changed, I know for a fact because I checked it before going in.

I just got up and left, I was so upset. Again I was duped. So please don't waste your time, they do everything they need to do to get you there and then they screw you.

Now thinking about, I don't think I was ever approved, they were just going to do a bait switch seeing if I could come up with more cash.

STAY AWAY FROM ALL STAR MITSUBISHI IN SOUTH AMBOY, THEY LIE. THEY CANNOT APPROVE EVERYONE....


     
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Posted by Anonymous on 2009-05-09:
Not a bait-and-switch.
Posted by fussbox on 2009-10-22:
I won't sugar coat my experience because mine is similiar. First all, I realize that folks with less-than-stellar credit will not be treated the same as folks who have great credit, however I am still a customer and a human being and to be mislead and lied to is NO excuse for any dealership to treat me less than that. I too, was 'pre-approved' based on my salary. I was invited to come down to the dealership. After running my score, making copies of my license, check stubs and utility bills I was asked if there was anyone else that could co-sign or put the car loan in their name - I immediately ask them why in would I want to put a car loan in someone else's name for and that I wasn't told that over the phone? I walked out pissed off that I wasted my gas and time. To this day, I still get promtional emails and phone calls that I'm 'still approved'. The last email I received was yesterday and I kindly went out on their website and I asked them to remove me from their promtional mailings because they continuly engage in bait and switch tactics.
Would you believe I went out to lunch (I'm at work) and I came back and I received a phone call from Mrs##### asking me to call her back regarding 'a used car loan'....Bull#### - I will NOT return their phone, instead I will share my experience about this crooked dealership with everyone I know and every chance I get. Just because our credit is not the best, doesn't mean we have to be treated this week. It's not right and it's not fair and I have no problem in letting this dealership know about it!
Posted by PepperElf on 2009-10-22:
This isn't bait and switch.

Bait and switch would be if they told you "car x is available right now" and then told you 5 minutes later that it's gone and that you can get "car y for only this much more". (and of course car x was never there in the first place)


In this case you will still pay the same amount for the car. you just have to give a bigger down payment than you expected. and of course the interest rates will probably calculate differently.

but it's not bait and switch
Posted by fussbox on 2009-10-22:
I just realized I had some typos, I was typing too fast-:)

PepperElf, I consider bait and switch as being told one thing over the phone and then when you get to the dealership, they switch up the conditions. It can be in reference to a particular vehicle, loan, financing, etc. They bait you in to say you've been approved for a loan (they actually gave me a $25,000 approval) so come down and let's pick you out a car or suv. You get down there and low and behold, you're now told that you can't get the loan in your name. H-m-m-m-m, sounds different than what I was told on the phone. That's the switch and that's my point. It's my opinion based on my own personal experience.
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