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Terrible Service -- 6 Hour Delay -- No Food or Water (Except for Sale)
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- Fly the unfriendly skies of Allegiant Airlines (and BTW, never choose Orlando-Sanford Airport as your departure or arrival point). We were going to my daughter's, Tammy, wedding in Cincinnati. Mazal and I departed for Orlando SFB for the 1:37 flight #620. We were told that we had to be there at 7am. However it took just about the same time to get to the airport - no highways - just a dark, unlit back road that went on for nearly 20 miles. Thank God my Waze starring Arnold Schwarzenegger was working. The prime parking lot was nearly a 1/4 mile walk to the terminal - no shuttles. Do you think that is bad? Well as southerners say: "You ain't just whistling Dixie."

Returning from CVG to SFB was the pits (and they had their nerve to charge for those pits) on Allegiant. The plane - flight 621 - was scheduled to leave CVG at 3:53 pm on Sunday 7/12. Their website was apparently down on Saturday evening and Sunday morning. I was unable to access the site to get our boarding passes. I was finally able, late Sunday morning, to get the passes, which I put on my smartphone. We arrived at CVG at about 2:15 pm. Allegiant wanted us there 1 hour before the 3:53 departure. The TSA lines were monstrous.

After finally reaching the TSA officer, he said his computer could not read the Allegiant barcode on the smartphone. He sent us back downstairs to Allegiant to get a paper boarding pass, which we rushed to do. We returned to TSA and checked in and hastily walked and then took the tram to the other side of CVG (Gate A18). Then more fun happened. We were informed that the 3:53 departure was changed to 5 pm, then changed again and again. The charging ports at the gate did not work and my phone's battery drained (Therefore no Waze on the way home to The Villages from Orlando-Sanford in the blackness of the evening).

The airline claimed that an electrical light was out and they had to fix it (BTW, how many Allegiant or CVG electricians does it take to fix a tiny light? Well, I'll let you figure it out. Also remember, the federal government requires paperwork and more paperwork before the plane is allowed to leave the tarmac). We were finally allowed to board a little after 7 pm (more than 3 hours after the plane was supposed to leave. The plane started to taxi at 7:30 pm and lift off was 7:46 pm - just a little less than 5 hours considering that Allegiant wanted us at the gate by 2:53.

The plane with its disgruntled passengers was filled to capacity. We were not offered any monetary or coupon reimbursement and not even a tiny bag of pretzels or some water. However I did see a flight attendant glance around before giving an empty cup to a passenger who had his own bottle of water. (I guess there may have been a corporate spy on-board and she didn't want to lose her job). After awhile, the perky flight attendants came around trying to SELL their overpriced junk food to the passenger. Although the captain did apologize for the delay, the staff would not give any complementary "food items" to the sardines stuffed into the Airbus.

By the time we left Sanford airport's arrivals terminal and walked about a half mile to SFB's prime parking area, Mazal and I were exhausted. But the fun was just about to start up again. My phone was dead, therefore Waze and Arnold's melodious voice were not available to guide us home through the blackness of the night. We traveled up and down roads -- busy roads and dinky roads -- all to no avail.

Finally I found a gas station open and we filled up. The attendant gave me directions to that notorious Route 46, which extended as a 2-lane pitch dark road until it reached civilization about 20 miles at Route 441. (Thank God the chainsaw and ax murderers on that road were out partying somewhere else). We arrived home at midnight, 6 hours after we should have arrived home. I plan to post this message on Allegiant's Facebook page and send copies to the FAA and Department of Transportation.

To sum up: "I will not pledge allegiance to the Allegiance Corporation of America." Maybe we should give up flying and drive or take a bus or train. This note is also being sent to Allegiant customer service. I hope that Allegiant customer server is not just an oxymoron. I believe we should be adequately compensated for the horror that we and countless other sardines encountered that day.

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Complaint
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MILILANI, HAWAII -- I arrived at 9:41pm on Friday May 22, 2015 to LAX. I patiently waited to retrieve two checked bags on carousel A. The luggage with my clothes came across the belt. My other bag did not arrive. I was only in LA for the Memorial Day Weekend for a Field Hockey Tournament with my Coed Team from Hawaii. The bag that did not arrive was my stick bag. It had three sticks and two shin guards in it; along with a mouth guard. These are all of the items that I needed to play in the tournament. As you can already assume; no, I did not play.

We spotted Sergio **, who works for Allegiant, and asked him if it normally took this long to get bags off of our Allegiant flight (I am actually embarrassed to capitalize the 'A' in the name of the airline; it doesn't deserve to be a proper noun). Anyway, he told us that it did not normally take this long and that the baggage probably did not make it on the flight in some nonchalant attitude. He gave us every excuse in the book, including saying that it was oversized.

Now, my teammates who had larger gear bags than I made it safely to LAX without any issues with baggage. There was no reason why mine should have been considered 'oversized' unless it was because that they flew with a different airline -- with that, I wouldn't be surprised. Mr. ** then proceeded to explain to us that it was in a holding area in Honolulu and will be on the next flight tomorrow, Saturday 23 May 2015. We asked what time would it arrive. He retorted that we could come back at 9:45 pm (same time) to retrieve the luggage.

Of course this meant that I would be sitting out for the first day of the tournament. I was frustrated, but I was glad that I was given direction and guidance to retrieve my luggage the following day. Mr. ** gave me a phone number to call: ** -- I later discovered that this was the 'duty phone' (which is a cell phone that sits in the office of Allegiant in LAX) -- More to come on that.

I painfully sat out on all the Saturday games, but I still went to support. I called the number that I was given multiple times. It never rang. It just gave me a busy signal -- I had complete cell service. Nevertheless, I knew that we would head to the airport around 9pm to retrieve my luggage later on that day.

At 7:23 pm and 7:26 pm, I missed two phone calls -- from personal cell phones. One from Amaya ** and one from Chrystal ** -- both who work directly for Allegiant. I didn't see the missed calls until 7:51 pm and immediately called both numbers back after listening to the voicemails. It had only been 28 minutes. The voicemails both stated that my luggage did arrive and that they were closing soon. Unbeknownst to me, soon literally meant in 5 minutes from when they left the voicemails.

The first (Amaya) did not answer. Luckily Crystal answered. In hopes that I would hear some good news, I unexpectedly get told that they are no longer at work, the cage is locked up (with my bag inside), and I would not be able to get the gear until 630 am the next day (Sunday 24 May 2015 -- the last day of my tournament). I told one of them to call Mr. ** and leave him my number and to call me back.

I am not sure if they did as I had asked, but I surely did not receive a call back. 8:47 pm instructed me to call and text the duty phone because someone would be there until 9pm that night. I called again and it finally rang, but no one picked up… It was 8:47 pm. As you can already assume, no I did not get to play in the next day of the tournament.

Obviously, there are a few things wrong here. I won't attempt to unnecessarily recap the last 24 hours -- I think you have been patient enough reading this -- but what I will do is express the one thing that grinds my gears the most: we were LIED to. Mr. Sergio ** is not capable of handling the position he is in if he cannot even give the correct hours of operation for his department. He led us on, gave me false hope and cost me money for the tournament that I did not get to play in.

I expect to be fully reimbursed for the expenses as follows: California Cup Field Hockey Tournament: $141, USA Field Hockey Membership Fee: $10, Total Airfare for Allegiant: $401, Mileage: 85 miles at $4 a gallon, Parking: $8. I will be sure to never use Allegiant again, and I will continue to share my experience with others in order to ensure that they make the right decision and choose a different airline.

UPDATE: Today, Sunday 24 May 2015 I received my bag. There were five people working the check in desk. You guys don't even have an office at LAX. How pathetic! I was told to wait because Sergio, the only one that has the key to the cage where my bags are at was not working today. WHAT?! That was AFTER they had told me, the day before, to come in at 0630 to pick up my bag.

What if I had come there at that time? Nobody would have even been there to help me. Instead we took our sweet time and woke up at a decent hour to get there at 9:45 am. And after they told me to step aside and that they will help me. I proceeded to give my testimony on the last 72 hours to everyone (like 7 people) waiting in line for this awful airline. Somehow they miraculously found a key when I was told that Sergio was the only person with a key. I expect to be completely reimbursed for my flight and the cost of my tournament fees. I will not stop until I do.

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Horrible, Horrible Airline. Do Not Ever Use.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUSTIN, TEXAS -- First I would like to say I am not normally a person to send in non-complimentary emails or phone calls. I am a very logical person and am very easy to appease under most circumstances. I am a veteran and have definitely been in some difficult situations so normal delays and inconveniences that come with air travel do not bother me. Get me to where I am going and that's all I ask. This email is to inform you that you did not get me to where I was going in this instance. It was for a flight from Austin to Las Vegas and then back from Las Vegas to Austin. You'll notice that I was not on the return flight from Vegas to Austin.

On the morning of March 24th I arrived at the airport at 6:10 in the morning. My plane did not leave until 7:30 that morning and never have I had to arrive at the airport earlier than an hour and a half so I Figured I had ample time to check in, get through security and then get on the plane. I was incorrect in this instance. Let me explain some things that I noticed.

Every other airline has kiosks and allows people with carry-on luggage to check in and get on their way. I am one of those people. I had 1 small bag. Your airline has no kiosks and forces each and every single passenger to wait in line to get their ticket. Please see my next point about lines.

Every other airline had barely a line to wait in for people to check in with luggage. Your airline had a line OUT THE DOOR. It was for lack of better terminology the biggest cluster ** I've ever seen. You had a lady yelling out different cities to get them to the head of the line so they wouldn't miss their flights. I happened to come in at 6:15 and supposedly she had been calling for ** but I suppose I arrived a minute or two late to hear these calls, so I waited in line like you're supposed to.

You have all your flights leaving at the same time in the morning - Why? How about you stagger your flights until you can get your check-in situation fixed? It seems to me you're taking on too much and can't handle the amount of traffic you're getting through your airline. This brings me to my next point.

I get to the front of the line after waiting an hour in it, only to find out that I missed the 45 minute pre-check in window and I would not be allowed to board my plane now. It was very clear at this point that your staff was over worked and very disorganized. No one was smiling, no one could help, and no one was cordial. I was directed to a rude woman at the far left to see if she could help me.

I asked about how I was supposed to get home and she said the next available flight was THURSDAY. Let's think about that - I'm in Las Vegas Nevada, I live in Austin, TX and I'm told that there are no return flights until 3 days later? Ok, so you only fly Thursday - Sunday and there's nothing the rude woman can do for me - AT ALL.
I then have to go over to Southwest Airlines and pay $542.00 for a one way ticket back home. FIVE HUNDRED AND FORTY TWO DOLLARS. I'm not sure if that's a lot of money to whoever is reading this, but it's damn sure a lot of money to me. A few years ago and I wouldn't have been able to afford it if you know what I mean.

So, I'm writing you to let you know about mine and many, many, many other people's experiences at your airline that day. I am writing to let you know that not only did I not get to use the entire amount of my ticket with your airline, I had to pay out an additional $542.00 for a new ticket due to the coordination of your airline schedule, lack of equipment to serve it's customers and it's staff - Who to be honest was doing the best they could under the circumstances.

Please take into consideration this email and give me a call back. Is there anything you can do to help me? Is there anything you can do to appease this situation? Sure... I could have arrived at the airport 3 hours or more earlier, but who knew your airline would be slam packed at 6am. I've been traveling for over 25 years and never have I seen anything like this that early in the morning anywhere. Think about it. Talk it over. Can you try and make this right? Sincerely, agitated customer.

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Worse customer service ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PROVO, UTAH -- WORSE CUSTOMER SERVICE EVER
I will no longer fly Allegiant Airlines nor use the Provo, Utah airport; I have decided to make the drive to a larger and more reliable airline and airport. On December 12, 2018 my daughter and I took a long weekend to visit my mother in Arizona for her 89th birthday. We only had 4.5 days for the visit. We arrived at the airport at around 7 for an 8:55 flight After check-in we were stuffed into the small, uncomfortable waiting area. There was light snow falling, The plane from Mesa was late, but we were not notified of that until AFTER the landing time had passed. We were told there was low visibility and the runway could not be plowed by the airport. An airport in Utah that cannot plow? Sounds like a dishonest excuse. W were told the plane from Mesa was going to circle the airport until visibility cleared - odd because we could see the edge of Utah Lake shoreline. Shortly, we were told the plane from Mesa could NOT land because they did not have enough fuel and so returned to Mesa; there would not be another plane available until afar 5 pm. I live within 20 minutes of the airport so we were able to return home until the flight time. However, this caused us an additional expense by using Uber for the travel. The Provo airport has NO food services except 2 sugar laden vending machines. I feel very bad for those who had to wait at the airpot. We finally took off around 7 pm in the evening, 10 hours after the scheduled flight. We called and emailed Allegiant a complaint. As I recall we called Allegiant 3 times with waiting times of up to 40 minutes. Each time we were finally connected and began our complaint we were “disconnected”. We received an automatic reply that emails are answered in the order they are received. Well, there must have been numerous numerous emails ahead of us because on January 22 we received a generic reply, 42 days after the situation. It stated that it looks like we were able to fly and they were “sorry this has happened and you were late, but we did not want your email to go unacknowledged” and “we are HAPPY to see our online booking worked.” In other words, too bad - NOT SAD.. What unprofessional service. I also emailed the director of the Provo Airport asking about their snow removal equipment available at the airport and received NO reply. Our 4.5 day visit to my mother turned into a 3.5 day visit. Let me add, this is the 2nd time I have had a full day delay with Allegiant. Of note, yesterday my nephew and family flew out of Provo with strong winds and 3 inches of snow on the ground, reinforcing my belief that we were being misled by Allegiant Airlines. No more travel with them - one gets what they pay for, cheap price equals cheap service.

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Poor customer service. Left us stranded.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I attempted to work directly with Allegiant to resolve this issue, but they sent a canned response and did not actually address the issue. Six of us were flying out for vacation (partly using vouchers from a previous trip where they completely cancelled the flight leaving us stranded in the airport to figure out how to get home on our own, stating they could not get us a flight out for 7 days. They reimbursed only a small fraction of the costs incurred to book a replacement flight with a different airlines, pay for transportation, hotel, food.) We checked in online the day before the flight, checked luggage over 2 hours before the flight departure time, arrived at our gate before the time stipulated on our tickets, and tried diligently to reach someone regarding assistance when Allegiant closed the doors early and would not let us in. Allegiant's response to my complaint was that we missed our flight, that chose not to accept an alternate flight when one was offered to us, and we did not contact them within the 1 hour they stipulate is required in order to receive assistance with another flight. These are all FALSE statements.

When we arrived to the gate, the doors to the jet bridge were shut early (20-25 minutes early) and they would not let us in, we were not offered alternative flights (only handed a piece of paper with the customer support phone number on it), and when we called support, we were on hold with them for OVER 1 hour only to be told they could not assist us via phone and we had to complete their online form instead.

Allegiant further stated "When a passenger misses a flight, airport agents can accommodate passengers to the next available Allegiant flight with a $75 change fee while waiving the difference in fare. Please be advised that this exception is only offered at the airport within 1 hour of the missed flight. As our records indicated that you elected not to make the change, the total funds from this flight are forfeited." Yet when I stated we talked with the gate agent, talked to another agent at the ticket counter, then called support and stayed on hold for OVER 1 hour, Allegiant replied "Promotional deals and irregular operations can lead to a high call volume, but we are always working to provide better communication to our customers."

Allegiant closed the doors to the jet bridge early, left the gate early, did not offer us an alternate flight or vouchers, and provided poor customer service. We paid for a service and did not receive that service. After getting nowhere dealing directly with Allegiant, I turned to the BBB for asistance. (Still no help.) Allegiant told the BBB I can submit a rebuttal through their online support, yet Allegiant had already told me in a previous email "In regards to your request, Allegiant respectfully declines your request for a refund for flight 407. No other options are available for your case. We understand this may not be the answer you were looking for, however, the case is closed in our system." We were out $2742.00 for just the outbound portion of our trip. No reimbursement, no assistance whatsoever when they chose to shut the doors early and provide terrible customer service.

Terrible, terrible company. Prepare to be stranded, lied to, and left digging deeper into your pockets if you try to fly with them.

Replies
Horrible Airline, Don't Fly Them
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DESTIN, FLORIDA -- I was flying home from Destin, FL to OKC. Then we got there at 6:10 and the mobile app says the plane departs at 7 AM. The lady checks our boarding passes and puts us through the priority line and at the front desk two ladies were there and they scan our passes and the lady who scanned the passes said they have closed the plane and wasn't taking anymore check in bags and I'll have to carry it with me on the plane and to proceed to TSA. I went through the TSA line and of course TSA threw all my toiletries and hair products away.

We rush to the gate with shoes in hand and the place is backing out and the SAME LADY who saw us at the desk shuts the door in front of us and said, “You can't get on board. You have missed your flight”. She said we had to go back to the front to figure out what to do and when we got back all of the ladies there said, “There is nothing we can do”. The only option is that we forfeit the money or we fly on the flight which was two days later. I have never been so embarrassed at an airline.

I had to call work to say I can't make it to work the next day and had to pay for another night stay at the condo and had to pay for a Lyft ride back to the condo. Then had to drive the 19 hour drive back home to OKC with a friend who was willing to let me use her car because I can't miss another day of work or any for that matter and my mother was just home from the ER.

I understand you have policies and all but the fact that not one of the staff acknowledged or apologized for what happened and not only was I stranded but had to figure out other plans how to get home no thanks to this airline. This is my first and last time I fly this airline. Word to the wise no one should choose this airline for their travel plans.

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My First and Last "Flight" With Allegiant Air
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Published: https://www.tripadvisor.com/Airline_Review-d8729019-Reviews-Allegiant-Air

I recently tried to fly with Allegiant Air for the first (and last) time. This experience turned into disaster and shock from incredibly low organization in this company. My husband and I had a ticket from Oakland to Eugene, Oregon. The flight was scheduled for 12:42 pm. Passengers were seated on time, but then... the crew announced that some part of the plain had to be replaced, and we had to leave the plane. We were told that we would be informed if the flight is cancelled very soon. This promise to be informed "very soon" continued until almost 3:15 pm!!!

The most funny part is that passengers received 3 emails: at 2:41pm, 2:49pm and 2:56pm, and a call from Allegiant Air at 2:56 pm saying that the flight was cancelled. We also saw the flight crew leave with their luggage. Everything was pointing to the fact that the flight was cancelled.

However, the agents at the gate kept saying that these emails and calls should be disregarded, and it is still unknown if the flight will happen. When people tried to ask for some more information, the front desk agents only answered that the plane is still being checked, it's still unknown if the flight will be cancelled, and they will inform passengers when engineers will have more information. When people asked why everyone is receiving these emails and calls about cancellation, the front desk simply answered that they don't know.

A woman tried to confront one of front desk agents about their seeming lack of desire to contact the company headquarters and get more information about why people receive such contradicting messages and what was actually going on. The front desk girl kept answering that mechanics are still checking the plane, as if plane mechanics are the only source of information she can communicate with. Seeing that the girl doesn't seem willing to do anything to get more details and share them with passengers, the woman asked for front agent's name and said that she would call Allegiant and notify them about front desk's lack of desire to communicate and help passengers. The front desk girl answered that she won't give her name and that the woman can "call wherever she wants". This didn't sound very polite and professional.

Seeing that front desk is completely unhelpful, people didn't know what to do. Some people needed to get to Eugene fast, but the lack of clarity about where the flight was cancelled prevented them from organizing other means of getting to Eugene. Finally, at almost 3:15, the front desk announced that the flight was cancelled. They said they would distribute prepaid cards to compensate for inconvenience. People had to stand in line to get their cards, and this took almost 2 hours!!!

While waiting for my turn to get prepaid card, I was thinking about our flight options. It was clear that we had to buy a last moment air ticket to Portland (our final destination after Eugene) with another company. But was the return flight that we already reserved with Allegiant also cancelled? I asked one of front desk agents. She called somebody at Allegiant Air and told me that the return flight was not cancelled. I was already ready to buy one way ticket to Portland for my husband and myself, but a glimpse of doubt came to me.

First of all, the line for getting the prepaid card was moving very slowly, and it was not clear when we would be done, so I didn't know for what time my new ticket should be. Second, seeing how this company already gave so much contradictory information, I decided to ask again if our return flight was cancelled, double-check this, and then see if I had to buy one-way or two-way ticket.

When it was my turn to get the prepaid card (at almost 5:15 pm), I asked the agent (another girl) if return flight was cancelled. Sure enough, in the company's seeming special feature of giving contradictory information, the agent told me that it was cancelled, too!!! When I asked her why another agent told me that it wasn't cancelled (and that other agent was standing next to her, listening to the conversation), she answered that she doesn't know where that information came from and she is sure that return flight was also cancelled.

Shaking my head from this outrageous disorganization and lack of responsibility for information provided earlier, I booked a two-way last moment flight for more that $1200. My original ticket with Allegiant costed $266. I also had to rearrange our hotel stay, and also paid expensive, because cheaper variants were sold out. In addition to that, our two-way Greyhound ticket Eugene-Portland was non-reimbursable, so we lost this ticket, too. We only left Oakland Airport with another company's flight at 7:50 pm instead of planned 12:42 pm.

The story was supposed to end there, I hoped. But... 2 days before the end of our vacation Allegiant sent me a reminder about my "upcoming return flight". It turned out that it wasn't cancelled!!! And I paid more than $600 for a return ticket with another company, rearranged hotels and replanned everything because I was given inaccurate information by these front desk agents at the airport!!!

I called Allegiant, explained the situation, and they cancelled my return flight. Some other people among those unlucky fellow passengers said that this was the most messed up flight in all their life. A guy said that his wife was recently flying with Allegiant, and her flight was cancelled, too. Our flight was clearly not the first cancelled flight for Allegiant, yet it was managed like Allegiant was completely inexperienced to handle situation of this kind.

While waiting in that line to get our prepaid cards, another passenger and I were discussing how it's strange that some part of the plane was found found needing to be replaced the last moment, right before the flight. It is safe to fly with this company at all? What are their safety standards?

As a monetary compensation, Allegiant gave each passenger a prepaid card, returned money for the original ticket and sent a coupon that can only be used for flights with Allegiant and is only valid for a year. However, considering significant losses that my husband and I incurred because we had to rearrange so much last moment, we'll only be able to reimbure our expenses fully if we use that coupon for another Allegiant flight. But I really don't feel like dealing with Allegiant again.

I think that my safety and stress-free traveling are more important than trying to get compensation for lost money. Needless to say, I will never buy any other tickets with Allegiant Air. My first and last reservation with them costed us money, 1 lost day of our 8-day vacation, and lots of nerve cells that can't be repaired.

Replies
They are terrible. Never flying with them again.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PROVO, UTAH -- I hate Allegiant Air. I've never heard of an airline being so unreliable and so uncompromising. We flew from Provo, Utah to LAX California with my family- outgoing flight was everything we expected, but on the way home we completely lost any and all desire to fly with them ever again.

We were scheduled to fly out at 7am from LAX back to Provo, Utah. At 10:12 the night before they text us that our flight has been cancelled. Outright cancelled. No reason why. All the text said was that our rescheduled flight was 33 HOURS LATER. Just what the hell were we supposed to do till then? Honestly, I know running an airline requires a lot, I get it, we could do 8 hours later, or even 12 if were really had do, but 33?? A whole 2 extra days and a night?

So we called the airline, finally got some girl that sounded like she was either on crack or had just woken up, she was absolutely no help; couldn't tell us if there would be compensation or not, if we would lose any chance of it if we found our way home, when they would let us know if any changes were made, or even what the general procedure for cancelled flights for the customers were. She was gone about 15 minutes, then came back on the line and said there was an issue in some other city, something or other about an issue supposedly with the plane; it was all very vague.

So after an hour and a half of a mess with our rental car company and exploring our options, we decided to call Allegiant again. This time we got a man who was actually competent and polite, but he still didn't know what the procedure was. He was also gone about 12 minutes, then came back and said the flight was cancelled “Due to weather”…he did not know where exactly the “flight cancelling weather” was taking place. We checked the forecast back home, it was a small pattering of rain. OH NO RAIN! WHATEVER SHALL WE DO?? CANCEL ALL FLIGHTS!! Sheesh.

Looking back we wouldn't have been so ticked off if they had just sent us a message saying for every flight ticket, here's $100 credit voucher to use however we wish to get us through, whether it be getting our own way home or staying in a hotel until the alternate flight took off. But no, Allegiant's policy must go something like this: “We will take your money, make promises and advertise like the larger, more reliable airlines, and then when we decide it does not benefit us, we pull the plug on the customers' plans and they are left to their own devices.” Screw you Allegiant- we took care of ourselves and found our own way home. 12 hours and $400 later, with absolutely no help from you.

On our wonderful drive home, I decided to call Allegiant again, since they had failed to send a text or even an email about any updates, travel tips, or details about anything from Hell to Breakfast. This time I got a completely snippety girl with an attitude who was not in any way willing to help us. Within the first minute she was already telling me that my name, birthdate, and flight number was “completely incorrect” and couldn't find squat about the situation. After spelling things about again, very slowly, and also supplying the flight confirmation number, she finally got it, all the while giving me attitude. She also said the flight was cancelled due to “inclement weather” and that, how convenient, no refunds are issued due to “weather cancelled flights”. We are seriously wondering if someone along the line really screwed up their job and didn't do it, and that they canceled the flight and blamed it on the weather to cover themselves.

She then very rudely told me that only a total, grand total, of $242 CREDIT with the airline would be given. Yeah, like we are taking our life in our hands flying you jokers and your corrupted shenanigans EVER AGAIN. Then she basically hung up on me.

So we pay $800 for a round trip flight, with their ridiculous baggage fees, and they screw us over, keep our money, and offer us 1/4 of our payment in CREDIT. Never flying again with you Allegiant. I hope you lose all your customers and go out of business so people who aren't aware of your poor functionality, procedures, and customer service don't have to suffer getting ripped off.

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Allegiant Airlines
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS VEGAS, NEVADA -- Allegiant? does it have a heart? Now that my head and heart have subsided from pain from the loss of my mother, I want to write this message to Allegiant due to the COLD BLOODED experience I received from this company. I'm going to try to keep this short as if I write it in detail it will sadden me to no end.

April 29th, my mother passed away in my arms. A week later I called Allegiant as I will not be able to use some tickets I purchased. Customer service agent advises me that there is no procedures on bereavement situations but she will ask management for special circumstances (placed on hold). Agent comes back online and tells me that management sees there is no procedures on bereavement and decides to decline my request. Management advises agent to offer me $5 dollars as a REFUND!!

To no fault of the Agent, she offers me to have her send a request to upper management to view my circumstances due to a death in the family as there is no procedures in any of their terms and conditions. To me, when there is nothing on terms and condition on bereavement that it would be up to a values base decision which is basically a human making a decision.

A few days later I get this notated in quotes, "We are sorry for your loss and understand the nature of your request as ** party are inquiring about changing travel plans due to family bereavement circumstances. In an effort to keep our fares low for all customers and to stay competitive, Allegiant Travel does not offer medical/bereavement exceptions or fares." WOW. An email to say sorry but yea NO. Sorry for your loss but we need to keep your money. Sorry but we really don't care.

Allegiant, my name is Rommel **. For the love of everything that is good on this earth, you need to look in the mirror and really look at yourself. Do you care for your customer? Do you have a heart? I'm sadden to say to you that you do not. As I write this, I'm sadden that a US based company would even think of just saying sorry but it's your loss not ours. I must say that you fall short in the humanity chart. I will close this letter to say that in a small way, I will try my best to be heard in any and every avenue of electronic reviews including any news outlet that can share this about you. Shame on you management.

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Unreal Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS VEGAS, NEVADA -- My nephew was to fly home from Los Angeles to Medford. I understand that airline has a policy that under 18 cannot fly if a weather advisory has been issued. Knowing this, I asked if I would be notified for an advisory prior to arrival. I was assured I would be from your agent. I checked the flight status prior to leaving and was listed as on time, no email or calls of an advisory. Drove the two hours to LAX and was told due to an advisory that he could not fly, and I could try again in four days. When asked why I was not notified prior to coming to the airport I was informed that the airline only notifies passenger upon arrival at the airport.

This is most likely not an issue for adults or minors traveling with a minor. However, I was told that I would be notified and was not. Very rude gate agent said I would have received an email. I was not and could show her. Then she says it would be on the website. I pulled up the website and it did not have a weather advisory. Trying to get him home that day instead of waiting for four day I was told he could be changed to flight to Eugene which is two hours from his home. When asked that if the Medford flight was diverted where it would most likely be diverted to, of course the answer was Eugene.

So best case scenario he gets home on time, worse case he goes to where he now has to wait 6 hours to fly to. I called customer support where I was told they could only talk to my nephew because they considered him an adult, and he would have to make reservation changes himself. Wow, ironic they will not let him fly alone but is considered responsible enough to make reservation changes. Call center hold was forty-three minutes and would like to point out that your message say it will give you an approximate time of hold but then does not.

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1.2 out of 5, based on 43 ratings and
68 reviews & complaints.
Contact Information:
Allegiant Air
8360 S. Durango Drive
Las Vegas, NV 89113
702-505-8888 (ph)
www.allegiantair.com
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