LAS VEGAS, NEVADA -- On 10/08/2013 and 12/03/2013 we paid for "assigned seating" to and from Sanford/Orlando, Florida, on Allegiant Airlines Flights 728 and 729 from Little Rock, Arkansas. We did NOT get our "assigned seats", but were told that there was ONLY "open seating" on each flight effectively "cheating us" of our money? We did NOT fly on Allegiant Airlines, but, on subcontractors (Sun Valley and Miami Air)? Additionally, Allegiant Airlines was woefully understaffed at the check in, boarding, and unloading luggage? BEWARE!!!
LAS VEGAS, OREGON -- Allegiant seems to have a policy of trying to make it so customers purchase a service they cannot use! Be very aware if you book a "package" of flight and hotel and the hotel is for any in the MGM system with the "free show tickets" Allegiant seems to try to make it so you cannot redeem them!!! I chose this package for a little birthday get away for my husband and I in late June as it was a slight savings over what I found elsewhere.
The email they send to customers tells you "To reserve your complimentary show tickets as part of this package, please visit http://www. mgmresorts.com/tw and enter your confirmation number." And that you must do so within 72 hours of booking the package. At the top of the email it gives your confirmation number issued by Allegiant.
I tried countless times to do this and each time it would not work. Finally I found an email to get ahold of customer service (finding a phone number seemed impossible) and sent my problem request and got an instant reply that said they would get back to me with help within 24-48 hours (remember only have 72 hours). I did not hear back within 48 hours and all the while kept trying to do what the original email told me to do.
Finally I found an actual phone number for customer service and called. The representative said she gets calls like this all the time and this is the part of her job she hates. The email they send is not forthcoming with the correct info--the representative told me this! In fact the confirmation number required to book the tickets is the hotel confirmation number which is not generated until about a day after the initial booking, and that is not sent to customers unless they call this very hard to find phone number and ask! Then she emailed it to me.
But of course this is only after I cannot do what Allegiant told me to do to get my tickets, and now it is past the 72 hours and the representative says it may or may not work and there is NO recourse with Allegiant as the 72 hour rule is through MGM. She gave me the MGM phone number and said I could not speak with anyone up the chain at Allegiant--they do not allow it (again she said she wished she could as she hated this part of her job).
Unbelievable! I have never worked with a company like this that would purposely sell a product then give incorrect information to follow to redeem the full purchase, and then tell you that if you don't like it you are stuck with no recourse. Luckily MGM had a much better approach and over the phone they validated my tickets. Yes, Allegiant is cheap but as far as I can tell this is a scheme and seems to be unlawful!
LAS VEGAS, NEVADA -- I scheduled a trip to Blaine Washington from Palm Springs for my wife to spend her birthday with our grand children. I booked the flight 3 weeks ahead of time, and surprised her with the planned trip the morning of her birthday. On arriving at the check in counter of Allegiant Air in Palm Springs at 10:37am for a flight scheduled for departure at 11:20am (43 minutes before departure).
We were informed by the attendant assisting a family of 4 just ahead of us that the counter was now closed, that we were considered a "NO SHOW" and we would not be allowed to check in and that we had forfeited out air fare. At first, I thought this was just a bad April Fool's joke. To my AMAZEMENT, it was not.
As we argued our importance of boarding this flight, another passenger scheduled for this flight, a young mother, with an infant daughter, whose husband was based in the local 29 Palms Marine Base and was serving duty in Iraq, joined us in the check in line. This young girl was traveling to Blaine Washington to be with her mother who was in the hospital and was scheduled for stage 4 cancer surgery the following day. She explained her situation to the attendant, asked for consideration for her boarding this flight, as she could not afford to forfeit her fare, and could not afford the $258.00 fare needed for the next available flight departing 5:20pm the following evening.
On witnessing this poor display of customer service, 2 couples, waiting to check in at the competitor airline (WestJet) next to the Allegiant Air check in counter came over and purchased the ticket necessary for this young girl to travel to see her mother the following evening. A TRUE ACT OF HUMAN KINDNESS!! Much unlike the way the attendant from Allegiant Air had acted. I truly feel this attendant got pleasure out of denying my wife and this young mother boarding, as she had a bit of a smirk on her face. Needles to say, this is by far the worst display of customer service on the part of ANY company I have ever experienced!
ST PETERSBURG, FLORIDA -- I would like to share my horrible experience on your Allegiant airline. On August 1st my 6 year old daughter and I were flying from St. Petersburg to Youngstown at 7:15 in the morning. We arrived at the airport at 6:00 AM and stood in line to check our bag, which was prepaid, when I got to the counter my bag weighed 43lbs.
The gentleman at the counter told me it was over weight and if I could remove three pounds, I did and put the additional three pounds in my pack back to carry on. Then he proceeded to tell me that this bag was too big and it would cost an additional $50.00. He was extremely rude and I was not the nicest person with a tired daughter and it being so early in the morning.
This is where I have a real concern, my bag never showed up in Youngstown and was the only bag on the entire flight that did not arrive. I have to believe after not being very polite to the gate agent that he tore my bag tag off and placed it in the pocket of my bag and placed someone else's checked luggage tag on my bag and sent it to Peoria, IL. I cannot prove any of this but wanted to make sure you were aware of this coincidence. It was very interesting that the girl in Peoria called me and told me that she found my the tag in the pocket. I even doubled check that I had my name on the bag before giving it to the agent.
Next, when I arrived in Youngstown and inquired about my bag it took almost an hour for someone tell me it did not arrive. I spoke to ** the manager and he told me someone would return my call that day. I NEVER heard from him or anyone from Youngstown or St. Pete. I called 866.719.3910 over 10 times in two days and never received a call back. I had some very important things in this bag for my daughter.
I finally decided to call the agent line and held for 45 minutes before connecting to an agent. Once I finally connected to an agent they sent me over to **. I left him a Voice mail and he did return my call on Friday afternoon. I did receive my bag on Saturday. As a traveling professional for 17 years this is the first letter I have ever written and hope that you look into this incident. I will never fly your airline as it was not worth the few dollars I saved and the situation I put my daughter in.
LAS VEGAS, NEBRASKA -- At McCarran airport in Las Vegas I registered to get a gate pass to escort my 85 year old mother to her departure gate D3 for Allegiant Air on June 24,2013 and assisted wheel chair. (My mother walks with a cane in unfamiliar areas and long distances is very tiring for her.) My mother is very proud and does not like to use the wheel chair.
Once we arrived at the gate she said she was OK without the wheel chair. About 15 min they told us there was a gate change so we were instructed to go to gate 6. It was a reasonable distance so we walked there. After about 10 min they said another gate change to D16 which I asked my mother if she was OK with the distance and she said she was OK. We get there and 15 minutes later they announce another gate change to D31.
Went to one of the agents and said this is the 3rd change and my mother gave up her wheel chair at D3 I am very frustrated and she does not get around easily. She offered to get a chair but my mother declined. So we walked it and it was quite a distance. We sat there for about 15-20 min and there are no signs no announcements when it's close to boarding time.
Again I ask an attendant when will my mom board she checks and says they are boarding at D6 so now we are under a time crunch. My mom is exhausted. When we get back to gate D6 they are boarding and tell the agent what they put us through. She said she was sorry not even looking into our eyes. My mother is finally boarded and I decide to wait until the plane departs just in case they de- board, which Allegiant is famous for.
It takes 45 min before the plan even moves. Once it moves I leave the airport. I call my mother later to make sure she arrived safely home. She did but said people needed water on the plane it was very warm while they were waiting for take off and the attendants said they had no water and the passenger should have got their water before boarding. I can't believe how rude this airline is. Las Vegas is hot and there should be a regulation that water always be available on board before the passengers can board. I am so glad I went with my mother to board she would have been so stressed alone.
EUGENE, OREGON -- THEY HAVE 22 COMPLAINTS W/ FMCSA. SCAM COMPANY, DO NOT USE THEY HAVE 22 COMPLAINTS W/ THE FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION (FMCSA), check them out. They gave my daughter a contract for $1943.02 and after her things were loaded on a Budget Rental Truck, in Home Depot boxes the driver came back w/ a "new" contract for $3329.00!!!! This was for a small one bedroom apartment and they didn't even take everything.
We took all of her clothes, shoes and other things she needed since her things were going into storage, the rest we gave to her neighbors. I started calling and calling, no one returns your calls, you might get lucky if they p/u the phone, but you can forget it otherwise. I'm a Mother who puts up w/ nothing when it comes to my children, especially when my daughter is a Wounded Warrior who served in Afghanistan.
They are all about deceiving the public and taking your money, period. If you get your stuff back in one piece, you're lucky or lucky if you get it at all. Read the negative reviews, those you know are true and check them out w/ the Federal agencies, too. I had the Houston Police by our side when they showed up, here in Texas it's a crime to hold goods for more money, so we were lucky in that we didn't pay anymore than the original contract, but most people aren't. Not that I would have paid them anyway.
Oh and ** have threatened to take me to court if I filed any complaints w/ any agency against their company... WHATEVER!!! They write most of these reviews, look at the similarities and you'll see what I mean. Let everyone you know, not to use this company, it's run by criminals. They need to go to jail for good. PROUD MOM OF A MARINE SGT & NAVY PETTY OFFICER 2ND CLASS.
LAS VEGAS, NEVADA -- I arrived in Las Vegas via Allegiant airlines on a Direct flight from South Bend Indiana on Thursday evening 9/6/12. I had checked two bags, however when I went to the baggage carousel I found only one bag. I completed a missing bag report with a representative at the airport and was told I would hear from them the next day or I could call after 12:30 the next day and talk to the same representative.
Well it is now Sunday evening and not only have I not heard from anyone, I have placed a total of 6 calls (left messages and each time the recording said I would get a return call within 24 hours). Additionally I have sent an email and spoke with a reservation representative on Friday 9/8/12 and was told she would send an urgent email to the baggage service dept telling them to contact me within 24 hours.
I am so frustrated with Allegiant Airlines and I intend to let as many people as possible know that not only are they charging a premium fee for checked bags, they obviously do not provide premium care of them and their customer service sucks. I am on a long anticipated one week vacation from work visiting my son & daughter-in-law and so far have spent the first three days trying to contact the airlines and having to shop each day for clothes and necessities thinking I would be getting my bag.
You see the bag that made it was full of baby items for the baby my son and his wife will be having in November and the lost bag had not only ALL of my clothes and personal items, but several folders of work projects and important papers. The bottom line... It was a direct flight from a very small airport (actually the last flight of the night) and there was only one carousel with incoming luggage in terminal one in Vegas????? And what's up with no communication?????
LEXINGTON, KENTUCKY -- I am extremely upset with Allegiant Airlines. We purchase plane tickets for August 2012 for a girls vacation. Upon my surprise allegiant has announce on TV and radio that they will no longer provide air service from Lexington, ky to Las Vegas effective April 2012. No one from the airline has bother to contact the group to inform us we do not have travel arrangements.
I contacted allegiant today and spoke with ** at the airlines all she could say they were sorry and would credit our airline tickets back to our charge accounts. Being extremely upset I ask how in the world could she be sorry since I was inform by the news on a drive home. Why wasn't we informed before the world knew. Where was I going to be able to purchase tickets for the price we paid.
I had invited two friends to come and I had purchased the tickets. I have also paid for a show which cannot be reimbursed. How were they going to handle that part. Again, they were sorry. I stated you weren't sorry when I accidentally hit the process button and I had to pay an additional $100 to correct my error.
She stated I should have purchase the insurance I told her they should have purchase insurance to cover my flight. Ask to speak to a supervisor and she stated no on there. At five o'clock there is no manager available. I find this hard to believe. I ask to have a manager to contact me and she said they may or probably will send an email. I stated "didn't want an email. That is a cowards way out. I want to speak to someone." Stated we maybe able to fly out of Owensboro which is at least a 3 hour drive.
Will they reimburse us for extra travel expenses. For a low cost airline you don't respect the people you serve. You got a better offer for you planes and dropped the people who have scheduled trips for the summer. Do you really think we can find a plane ticket for the same price when it was announce gas will probably go to $5.00 a gallon.
We deserve a fair deal. If I had known we would have never made plans. This was less than 30 days ago and you had to know of the deal you made much longer than that time. Two travelers have a hard enough time to save to get to go on the vacation. I would like someone to contact me in person. I can be reasonable and I expect the airline to hold their end of the bargain
I planned on booking my trip on line with my small dog but read that I have to call to make the reservation when traveling with a pet - OK. At 7:04 A.M. I started calling to be put on hold to be told due to the call volume I had to call back later - this went on for 30 minutes so I tried the on-line chat to see if someone could call me and it said "temporarily unable to service your request" - OK - so I call back again and am on hold during which time the return flight fare went up $20. I finally get an agent on the line who informed me "sorry" that the fare went up but we can't do anything about it since you have to call in when traveling with a pet.
I am flying Southwest on my return but unfortunately HAVE to fly Allegiant on the outbound due to travel constraints to the Denver airport (from Fort Collins) - fares are the same when you tack on all of Allegiant's fees. To top off a miserable call, I gave them my American Express number and they don't take American Express. I finally booked my outbound flight 1 hour and ten minutes later from when I started. Will this airline ever get a clue as they provide a needed service to smaller communities that do not have large carrier service but I for one will fly Southwest or any other airline whenever I can make it to the Denver airport.
It gets even better. They sent a notice of my itinerary via email to read "your email is set for text via HTML so either switch or click on the link below. I verified that indeed my email IS set for HTML viewing but I clicked on the link which takes me to my account login which I did to show "no open itineraries." So I call to find out why my itinerary is not there when they sent the email and was told to call back due to a high call volume.
Drive or fly? Our vacation to Myrtle Beach was going to be nice. Seven days on the ocean with family and friends. Driving was cheaper but took more time. A friend told me about Allegiant Air's direct flights from Grand Rapids to Myrtle Beach. The fare was reasonable until they added on convenience fees, seat selection fees, priority boarding fees, and baggage fees. Still, the fees were still affordable.
Our flight was supposed to depart from Grand Rapids, MI on Friday at 11:30 a.m. We were told that departure would be delayed by 20 minutes to an issue with the instrument panel. They then announced a series of 20 minute delays until 2:00 when they announced that the flight would leave in an hour. An hour passed, they announced that the plane could not be fixed and that they had to fly a plane up from Orlando and we would depart at 9:15. We were advised that we could leave the airport but to return by 7:30. They ordered pizza and served small glasses of soft drinks.
At 7:00, they changed the departure to 11:00 to pursue a "cost effective" diversion of the plane to Myrtle Beach to pick up passengers and then bring them to Grand Rapids. Twenty minutes later they had "good news", storms in Myrtle Beach made it impossible to land so the plane was on its way to Grand Rapids. We finally departed at 8:30, nine hours behind schedule. When we arrived at Myrtle Beach, they had us deplane 500 yards from the terminal and it was raining.
When we reached the terminal, we had to walk through a gauntlet of very unhappy Allegiant Air passengers who had been waiting several hours for their flight. But hey, we were told that we will get a $50 voucher good for our next trip. Well let me tell you something Allegiant Air, I will NEVER do business with you and I cannot wait until your crappy airline goes under. You have absolutely no regard for your customers. It is obvious that once you have our money, that you will subject your passengers to anything that is necessary for you to squeeze a few more dollars out of each flight. You are by far the worst airline in business today. Next time I'll drive. You suck.