CALIFORNIA, CALIFORNIA -- Our winter wonderland getaway turned into a nightmare this January. While Allegiant has a lot of pros--great pricing, great ground crew, amazing pilots, and courteous on board staff we felt that there were enough cons that may never bring us back. Canceled/delayed flights: Our trip out was canceled, our flight home was delayed by over two hours.
Customer service: Each call into customer service will shave away 40+ minutes of your life. Poor compensation for canceled/delayed flights: Never in my life have I felt completely stranded by an airline when they canceled my flight. All we received was a flight voucher good for another flight. I had to fork out money for a hotel, new airline tickets on another flight, and more. **
Worst airline possible for so many reasons. Avoid at all cost. You are better off paying double to any other airline. I did arrive 40 minutes before departure at OAK because of bad traffic, but there were no boarding pass kiosks at the airport and no-one from Allegiant to be found. I had the Airport page an Allegiant representative several times and 25 minutes later one showed up to tell me we couldn't get on the plane. We could not get a boarding pass and missed the flight. They also charge extra $ for seat assignments when you book the flight. That is sneaky and slimy.
FORT LAUDERDALE, FLORIDA -- I have never had a problem with Allegiant Airlines in Fort Lauderdale until April 29th. The young girl that I checked in with at front counter, ** told me that I had to pay in cash for my checked bag $50. I asked her to put it on my card she told me it has to be cash! So, I gave her cash. Then, I found out she also ran my card for $50 and I was told by other employees that they don't take cash. So, this girl pocketed my cash! She needs to be fired!! And I will be looking into further action. She is a young black girl named **. Beware of her as long as she works there, don't deal with her. So far, I'm not getting anywhere with the company, they keep putting me off. This is a real shame.
SPRINGFIELD,MO, MISSOURI -- I too have missed a flight on Aligent Air. My mistake - but with an airline this small there is no room for error. There is no backup plan with this company. Our plane was there but we were late and there wasn't another flight to our destination for 4 days. No apologies, no sorry for the inconvenience; no you are late and cannot board the plane.
So if you want to save some money... Buyer beware-baggage fees, charge for seat assignment, soda and not sure about the tp-didn't use the bathroom! Good luck! As for me I will stick with SWAirlines where customer service is still available.
ILLINOIS -- Please know I thoroughly agree appalled by Allegiant Airline. I have an 85-year-old mother who is hearing impaired. She cannot speak on a phone. Allegiant would not allow me to make special arrangements for her on a flight that she is traveling alone on. The agent in customer service was the worse. For two days, I tried to reach their customer service for a total of over 1 hour and 45 minutes of waiting time.
When I got through, I was told that "Allegiant treats all of their customers the same." Such a script! I am appalled that Allegiant did not allow me to make special arrangements for her. I have done so with no problem on United, American, Southwest, British Airways, and US Air. Where is Allegiant's customer service?
ROCKFORD, ILLINOIS -- Traveling with a animal is very stressful and it was my first time. And I got all the way to my seat on the plane when the flight attendant told me my pet carrier wasn't going to fit. She was being unreasonable and very rude, she didn't even ask me if I needed help trying to fit the carrier. My animal had to stay behind. I called the airline and they wouldn't give me a credit on my Account for my next trip or a refund and the pets ticket was more than mine. You pay 100$ for your animal to seat under the seat in front of you. And the plane is not clean at all.
MESA, ARIZONA -- On April 17 I booked a round trip fight for my granddaughter and daughter to fly from Colorado Springs to Phoenix (June) and back (July). I thought booking early would be good to get a good fare. The cost of the ticket was great ($70.68 for two, both ways)! However, by the time they added all the fees, including both carry-on and checked baggage, the cost tripled to $222.18. I even declined to choose their seats because that was another fee! This week (last week in April) my daughter called and said she had gotten a job which will start in May so will be able to come. I was very happy about that as she has been looking for a job for several months.
I called Allegiant to see what our options were. There were three: We could cancel, but would have to pay $50 per person, per way PLUS FEES (which would be an additional $250-$350) and added to the original cost is about $500 for something we wouldn't use. Yikes! We could change dates for a cost of $50 per person, per way (an additional $200 when added to the original cost is over $400). We could just let it go.
I wasn't about to pay another $200 to change the dates, for a total of over $400 for two $35 tickets! The agent said the best thing is to let it go, which is what we'll do. I could see maybe charging for the cost of the ticket because it was off the market for a while, but the fees? Unbelievable how they really get you coming and going (Wait, let me get this straight, for nothing at all!)
I planned on booking my trip on line with my small dog but read that I have to call to make the reservation when traveling with a pet - OK. At 7:04 A.M. I started calling to be put on hold to be told due to the call volume I had to call back later - this went on for 30 minutes so I tried the on-line chat to see if someone could call me and it said "temporarily unable to service your request" - OK - so I call back again and am on hold during which time the return flight fare went up $20. I finally get an agent on the line who informed me "sorry" that the fare went up but we can't do anything about it since you have to call in when traveling with a pet.
I am flying Southwest on my return but unfortunately HAVE to fly Allegiant on the outbound due to travel constraints to the Denver airport (from Fort Collins) - fares are the same when you tack on all of Allegiant's fees. To top off a miserable call, I gave them my American Express number and they don't take American Express. I finally booked my outbound flight 1 hour and ten minutes later from when I started. Will this airline ever get a clue as they provide a needed service to smaller communities that do not have large carrier service but I for one will fly Southwest or any other airline whenever I can make it to the Denver airport.
It gets even better. They sent a notice of my itinerary via email to read "your email is set for text via HTML so either switch or click on the link below. I verified that indeed my email IS set for HTML viewing but I clicked on the link which takes me to my account login which I did to show "no open itineraries." So I call to find out why my itinerary is not there when they sent the email and was told to call back due to a high call volume.
I was comparing price packages on different sites to fly from Bellingham to Las Vegas & on Allegiant Air (Sunday, Nov, 14,2010) they have advertised save $40.00 when booking Hotel & flight & "Price is guaranteed, if you find a lower package price your next flight is on us!" Well after comparing I found same package on Expedia.com but for $130.00 less, so I called allegiant Air (at 11:00am on Nov,14,2010) customer service & explained that I found same package on Expedia but for cheaper, they proceeded to check on line & said that I had a different connecting flight? I said both packages were direct flights! Then she said theirs was cheaper? But at different prices than I had.
She quoted me $150.00 more than what I found o Expedia, I offered to email her the links but she declined at started to get mad! I tried to explain but she "Hung up on me" I got my wife to call back 5 min later & after my wife explained the price difference she was told that they would not match & we should purchase our package on Expedia.com.
What a joke False Advertising, terrible customer service. We purchased our package on Expedia for over $130.00 cheaper, which is great but if your going to advertise get a Free Flight Free if you find the same package (dates, flights & Hotel) cheaper on another site you should have to honor it! Moral of the story don't deal with Allegiant! I saved screens for proof!
Drive or fly? Our vacation to Myrtle Beach was going to be nice. Seven days on the ocean with family and friends. Driving was cheaper but took more time. A friend told me about Allegiant Air's direct flights from Grand Rapids to Myrtle Beach. The fare was reasonable until they added on convenience fees, seat selection fees, priority boarding fees, and baggage fees. Still, the fees were still affordable.
Our flight was supposed to depart from Grand Rapids, MI on Friday at 11:30 a. m.. We were told that departure would be delayed by 20 minutes to an issue with the instrument panel. They then announced a series of 20 minute delays until 2:00 when they announced that the flight would leave in an hour. An hour passed, they announced that the plane could not be fixed and that they had to fly a plane up from Orlando and we would depart at 9:15. We were advised that we could leave the airport but to return by 7:30. They ordered pizza and served small glasses of soft drinks. At 7:00, they changed the departure to 11:00 to pursue a "cost effective" diversion of the plane to Myrtle Beach to pick up passengers and then bring them to Grand Rapids. Twenty minutes later they had "good news", storms in Myrtle Beach made it impossible to land, so the plane was on its way to Grand Rapids. We finally departed at 8:30, nine hours behind schedule. When we arrived at Myrtle Beach, they had us deplane 500 yards from the terminal and it was raining. When we reached the terminal, we had to walk through a gauntlet of very unhappy Allegiant Air passengers who had been waiting several hours for their flight. But hey, we were told that we will get a $50 voucher good for our next trip.
Well let me tell you something Allegiant Air, I will NEVER do business with you and I cannot wait until your crappy airline goes under. You have absolutely no regard for your customers. It is obvious that once you have our money, that you will subject your passengers to anything that is necessary for you to squeeze a few more dollars out of each flight. You are by far the worst airline in business today. Next time I'll drive. You suck.