Honestly, I would give Allegiant 0 stars. This was the worst flying experience of my life. My husband and I were flying from Appleton, WI to Las Vegas. Our flight was scheduled to leave at 2:15 pm. We boarded the plane, and sat in the extremely warm cabin for half an hour because they couldn't get the jet walk away from the plane. We finally left, but 45 minutes into our flight they decided to turn our plane around and head back to Appleton because an engine light came on. (Keep in mind that Allegiant had many different airports between Appleton and Vegas that we could have stopped at. In the end, the light turned off on our way back to Appleton).
Once arriving back at our original place of departure they had us all get off the plane with all of our belongings. They hoped it would be okayed quickly and that they would only have to refuel and board us all again. In the mean time, they put out sodas for us, even though everyone had already bought food and refreshments from the stand in the airport.
At 5:40 they announced that they were ordering us pizzas and that they were sending a plane from Vegas to come and get us. Why didn't they send a plane from Vegas (or somewhere closer) as soon as we had to turn around?! The staff informed us that we would be leaving at 9:15 pm. An entire day of our short vacation was deleted.
While my husband and I waited the 3 hours in the airport, we tried calling Allegiant to get some sort of compensation for our time. They don't have a phone number listed, so we tried chatting with a customer service representative on their website.The representative said that she could not do anything for us and that she did not have a number we could call.
As we finally boarded the plane, Allegiant informed us that we would all be receiving a $25 flying voucher per payment (meaning that my husband and I would only get $25 to split among the two of us) to use on a future flight. Someone commented how that was bull crap, and the Allegiant representative at the gate said that we could call the company and talk to them about it.
When I mentioned that they won't give us a phone number, she assured me that I could call the flights and reservations number and I would be helped. In reality, she was just trying to get all of us to shut up. My husband tried calling the number, but the woman said the she could not help us. All complaints needed to be sent via snail mail. I understand that Allegiant had no control over faulty equipment.
However, I have a huge problem with them thinking that 7 hours of my time is worth soda, pizza, and a $12.50 voucher! By the time we landed in Vegas we only had two days there. Allegiant had no problem sending us home on time though, at 8:15 in the morning. Because of their arrogance, inability to provide a viable contact method, and penny-pinching ways, I will never fly with Allegiant again.
This is the first time that I have been upset enough to take the time on line to inform others about bad service. At the moment I am in graduate school away from my wife and 4 daughters; I have not seen them for 3 months. The reason we are not together is financial, my wife is in the process of selling our home. My wife purchased a cheap flight on Allegiant Air for me and I was excited to finally see my family. I got to the counter line 55 minutes prior to departure, by the time that I got to the front of the line it was 35 minutes until my flight was supposed to leave.
The girl at the counter told me that she could not give me my boarding pass because I was supposed to get it 45 minutes prior to departure. I explained that I was in line for 15 minutes and that I was there over 45 minutes early. She then says that I am supposed to be there 2 hours early to ensure that I can be at the counter on time. Sure enough this is explained on their website but still it is really stupid when I know I could get to my flight in plenty of time. They told me that I could rebook for a later flight which would be in 3 days; also I would have to pay the full price. I was unable to do this because of money and time.
I got back in line to attempt a second try at getting my boarding pass. They would not even acknowledge me when I tried to talk to them. I tried to be polite and explain my situation so that they might feel sorry for me but this did not help. What made me the most upset is that they seemed to be getting pleasure out of the situation. I was very upset and only became more so when I noticed that the security line was very short and that even at that moment I could have easily made it to my flight if they would only let me.
My daughters are very young and this event was very hard on them. My wife was so upset that she called the customer service and they were unhelpful. I looked back at the Allegiant counter as I left and noticed that they were looking at me and sort of laughing. This was beyond bad service and down right sick considering I had told them my whole situation about not seeing my family for months.
I do not argue that I was cutting it close on time but knowing that they could have got me through and they decided not to just for what appeared to be enjoyment on their part is why I wrote this negative response to my experience. I will never fly Allegiant again, or should I say attempt to fly Allegiant. If you decide to fly allegiant I suggest you get there much earlier than you would for other airlines.
CHARLOTTE, NORTH CAROLINA -- I flew Allegiant Airlines from Concord, NC to St. Petersburg, Fl. The price was incredible. I had no issues whatsoever. The seat was comfortable. The staff was jovial. The flight was on time each way. Would definitely fly with them again.
LAS VEGAS, NEVADA -- On 10/08/2013 and 12/03/2013 we paid for "assigned seating" to and from Sanford/Orlando, Florida, on Allegiant Airlines Flights 728 and 729 from Little Rock, Arkansas. We did NOT get our "assigned seats", but were told that there was ONLY "open seating" on each flight effectively "cheating us" of our money? We did NOT fly on Allegiant Airlines, but, on subcontractors (Sun Valley and Miami Air)? Additionally, Allegiant Airlines was woefully understaffed at the check in, boarding, and unloading luggage? BEWARE!!!
LAS VEGAS, NEVADA -- I scheduled a trip to Blaine Washington from Palm Springs for my wife to spend her birthday with our grand children. I booked the flight 3 weeks ahead of time, and surprised her with the planned trip the morning of her birthday. On arriving at the check in counter of Allegiant Air in Palm Springs at 10:37am for a flight scheduled for departure at 11:20am (43 minutes before departure).
We were informed by the attendant assisting a family of 4 just ahead of us that the counter was now closed, that we were considered a "NO SHOW" and we would not be allowed to check in and that we had forfeited out air fare. At first, I thought this was just a bad April Fool's joke. To my AMAZEMENT, it was not.
As we argued our importance of boarding this flight, another passenger scheduled for this flight, a young mother, with an infant daughter, whose husband was based in the local 29 Palms Marine Base and was serving duty in Iraq, joined us in the check in line. This young girl was traveling to Blaine Washington to be with her mother who was in the hospital and was scheduled for stage 4 cancer surgery the following day. She explained her situation to the attendant, asked for consideration for her boarding this flight, as she could not afford to forfeit her fare, and could not afford the $258.00 fare needed for the next available flight departing 5:20pm the following evening.
On witnessing this poor display of customer service, 2 couples, waiting to check in at the competitor airline (WestJet) next to the Allegiant Air check in counter came over and purchased the ticket necessary for this young girl to travel to see her mother the following evening. A TRUE ACT OF HUMAN KINDNESS!! Much unlike the way the attendant from Allegiant Air had acted. I truly feel this attendant got pleasure out of denying my wife and this young mother boarding, as she had a bit of a smirk on her face. Needles to say, this is by far the worst display of customer service on the part of ANY company I have ever experienced!
LAS VEGAS, NEVADA -- I arrived in Las Vegas via Allegiant airlines on a Direct flight from South Bend Indiana on Thursday evening 9/6/12. I had checked two bags, however when I went to the baggage carousel I found only one bag. I completed a missing bag report with a representative at the airport and was told I would hear from them the next day or I could call after 12:30 the next day and talk to the same representative.
Well it is now Sunday evening and not only have I not heard from anyone, I have placed a total of 6 calls (left messages and each time the recording said I would get a return call within 24 hours). Additionally I have sent an email and spoke with a reservation representative on Friday 9/8/12 and was told she would send an urgent email to the baggage service dept telling them to contact me within 24 hours.
I am so frustrated with Allegiant Airlines and I intend to let as many people as possible know that not only are they charging a premium fee for checked bags, they obviously do not provide premium care of them and their customer service sucks. I am on a long anticipated one week vacation from work visiting my son & daughter-in-law and so far have spent the first three days trying to contact the airlines and having to shop each day for clothes and necessities thinking I would be getting my bag.
You see the bag that made it was full of baby items for the baby my son and his wife will be having in November and the lost bag had not only ALL of my clothes and personal items, but several folders of work projects and important papers. The bottom line... It was a direct flight from a very small airport (actually the last flight of the night) and there was only one carousel with incoming luggage in terminal one in Vegas????? And what's up with no communication?????
LEXINGTON, KENTUCKY -- I am extremely upset with Allegiant Airlines. We purchase plane tickets for August 2012 for a girls vacation. Upon my surprise allegiant has announce on TV and radio that they will no longer provide air service from Lexington, ky to Las Vegas effective April 2012. No one from the airline has bother to contact the group to inform us we do not have travel arrangements.
I contacted allegiant today and spoke with ** at the airlines all she could say they were sorry and would credit our airline tickets back to our charge accounts. Being extremely upset I ask how in the world could she be sorry since I was inform by the news on a drive home. Why wasn't we informed before the world knew. Where was I going to be able to purchase tickets for the price we paid.
I had invited two friends to come and I had purchased the tickets. I have also paid for a show which cannot be reimbursed. How were they going to handle that part. Again, they were sorry. I stated you weren't sorry when I accidentally hit the process button and I had to pay an additional $100 to correct my error.
She stated I should have purchase the insurance I told her they should have purchase insurance to cover my flight. Ask to speak to a supervisor and she stated no on there. At five o'clock there is no manager available. I find this hard to believe. I ask to have a manager to contact me and she said they may or probably will send an email. I stated "didn't want an email. That is a cowards way out. I want to speak to someone." Stated we maybe able to fly out of Owensboro which is at least a 3 hour drive.
Will they reimburse us for extra travel expenses. For a low cost airline you don't respect the people you serve. You got a better offer for you planes and dropped the people who have scheduled trips for the summer. Do you really think we can find a plane ticket for the same price when it was announce gas will probably go to $5.00 a gallon.
We deserve a fair deal. If I had known we would have never made plans. This was less than 30 days ago and you had to know of the deal you made much longer than that time. Two travelers have a hard enough time to save to get to go on the vacation. I would like someone to contact me in person. I can be reasonable and I expect the airline to hold their end of the bargain
I planned on booking my trip on line with my small dog but read that I have to call to make the reservation when traveling with a pet - OK. At 7:04 A.M. I started calling to be put on hold to be told due to the call volume I had to call back later - this went on for 30 minutes so I tried the on-line chat to see if someone could call me and it said "temporarily unable to service your request" - OK - so I call back again and am on hold during which time the return flight fare went up $20. I finally get an agent on the line who informed me "sorry" that the fare went up but we can't do anything about it since you have to call in when traveling with a pet.
I am flying Southwest on my return but unfortunately HAVE to fly Allegiant on the outbound due to travel constraints to the Denver airport (from Fort Collins) - fares are the same when you tack on all of Allegiant's fees. To top off a miserable call, I gave them my American Express number and they don't take American Express. I finally booked my outbound flight 1 hour and ten minutes later from when I started. Will this airline ever get a clue as they provide a needed service to smaller communities that do not have large carrier service but I for one will fly Southwest or any other airline whenever I can make it to the Denver airport.
It gets even better. They sent a notice of my itinerary via email to read "your email is set for text via HTML so either switch or click on the link below. I verified that indeed my email IS set for HTML viewing but I clicked on the link which takes me to my account login which I did to show "no open itineraries." So I call to find out why my itinerary is not there when they sent the email and was told to call back due to a high call volume.
Drive or fly? Our vacation to Myrtle Beach was going to be nice. Seven days on the ocean with family and friends. Driving was cheaper but took more time. A friend told me about Allegiant Air's direct flights from Grand Rapids to Myrtle Beach. The fare was reasonable until they added on convenience fees, seat selection fees, priority boarding fees, and baggage fees. Still, the fees were still affordable.
Our flight was supposed to depart from Grand Rapids, MI on Friday at 11:30 a.m. We were told that departure would be delayed by 20 minutes to an issue with the instrument panel. They then announced a series of 20 minute delays until 2:00 when they announced that the flight would leave in an hour. An hour passed, they announced that the plane could not be fixed and that they had to fly a plane up from Orlando and we would depart at 9:15. We were advised that we could leave the airport but to return by 7:30. They ordered pizza and served small glasses of soft drinks.
At 7:00, they changed the departure to 11:00 to pursue a "cost effective" diversion of the plane to Myrtle Beach to pick up passengers and then bring them to Grand Rapids. Twenty minutes later they had "good news", storms in Myrtle Beach made it impossible to land so the plane was on its way to Grand Rapids. We finally departed at 8:30, nine hours behind schedule. When we arrived at Myrtle Beach, they had us deplane 500 yards from the terminal and it was raining.
When we reached the terminal, we had to walk through a gauntlet of very unhappy Allegiant Air passengers who had been waiting several hours for their flight. But hey, we were told that we will get a $50 voucher good for our next trip. Well let me tell you something Allegiant Air, I will NEVER do business with you and I cannot wait until your crappy airline goes under. You have absolutely no regard for your customers. It is obvious that once you have our money, that you will subject your passengers to anything that is necessary for you to squeeze a few more dollars out of each flight. You are by far the worst airline in business today. Next time I'll drive. You suck.
We recently took a flight to Las Vegas on Allegiant Air. On the flight to Las Vegas, Allegiant offers everything from water, to soda, to crackers, to line passes, to show tickets. We purchased several items, including the "Line Pass" which allows you to stand in the VIP line to buy show tickets.
After arriving early and standing in line for well over an hour, (I was first in line), I got up to the counter where I was told my line pass was not valid and was told Allegiant should not be selling those anymore. AND then I was told I would need to go to the end of the line, which, by now, was huge!
I ended up standing in line for over 3 hours. I could have been first in the "regular" line. I informed the flight crew on the outbound flight about what had happened, to which they told me I needed to write "corporate" upon my return home.
I did write corporate indicating my dissatisfaction, the hours wasted, etc. All because someone failed to do their job and take the outdated information out of the computer. Not expecting much from this cheap airline, I was surprised when I received a telephone call from Customer Service.
I was asked what had happened, etc. I went into detail. Then she said, "Sorry, it was unfortunate," and asked if there was anything else she could do. "No, there is nothing you can do. I'm now irritated more than ever." She sounded like she had never worked in customer service and was very unprofessional (almost like talking to a 12-year old... seriously).
I'm out the money I spent for the line pass on Allegiant Air, I'm out the hours I spent standing in line, gas and time traveling to the ticket outlet, etc. We only had 2 1/2 days total in Vegas, spending over 3 hours of that time on a wild goose chase is not acceptable. Is there anything you can do for me? Uh, how about an apology?
How about complimentary tickets for us? This airline really is "NO FRILLS". And, as the agent said as we took off, "We ain't got no complimentaries!"