ILLINOIS -- Please know I thoroughly agree appalled by Allegiant Airline. I have an 85-year-old mother who is hearing impaired. She cannot speak on a phone. Allegiant would not allow me to make special arrangements for her on a flight that she is traveling alone on. The agent in customer service was the worse. For two days, I tried to reach their customer service for a total of over 1 hour and 45 minutes of waiting time. When I got through, I was told that "Allegiant treats all of their customers the same." Such a script!
I am appalled that Allegiant did not allow me to make special arrangements for her. I have done so with no problem on United, American, Southwest, British Airways, and US Air.
Where is Allegiant's customer service?
ROCKFORD, ILLINOIS -- Traveling with a animal is very stressful and it was my first time. And I got all the way to my seat on the plane when the flight attendant told me my pet carrier wasn't going to fit. She was being unreasonable and very rude, she didn't even ask me if I needed help trying to fit the carrier. My animal had to stay behind. I called the airline and they wouldn't give me a credit on my Account for my next trip or a refund and the pets ticket was more than mine.
You pay 100$ for your animal to seat under the seat in front of you. And the plane is not clean at all.
MESA, ARIZONA -- On April 17 I booked a round trip fight for my granddaughter and daughter to fly from Colorado Springs to Phoenix (June) and back (July). I thought booking early would be good to get a good fare. The cost of the ticket was great ($70.68 for two, both ways)! However, by the time they added all the fees, including both carry-on and checked baggage, the cost tripled to $222.18. I even declined to choose their seats because that was another fee! This week (last week in April) my daughter called and said she had gotten a job which will start in May so will be able to come. I was very happy about that as she has been looking for a job for several months.
I called Allegiant to see what our options were. There were three: 1) We could cancel, but would have to pay $50 per person, per way PLUS FEES (which would be an additional $250-$350) and added to the original cost is about $500 for something we wouldn't use. Yikes! 2) We could change dates for a cost of $50 per person, per way (an additional $200 when added to the original cost is over $400). 3) We could just let it go. I wasn't about to pay another $200 to change the dates, for a total of over $400 for two $35 tickets! The agent said the best thing is to let it go, which is what we'll do.
I could see maybe charging for the cost of the ticket because it was off the market for a while, but the fees? Unbelievable how they really get you coming and going ( Wait, let me get this straight, for nothing at all!)
I planned on booking my trip on line with my small dog but read that I have to call to make the reservation when traveling with a pet - OK. At 7:04 A.M. I started calling to be put on hold to be told due to the call volume I had to call back later - this went on for 30 minutes so I tried the on-line chat to see if someone could call me and it said "temporarily unable to service your request" - OK - so I call back again and am on hold during which time the return flight fare went up $20. I finally get an agent on the line who informed me "sorry" that the fare went up but we can't do anything about it since you have to call in when traveling with a pet. I am flying Southwest on my return but unfortunately HAVE to fly Allegiant on the outbound due to travel constraints to the Denver airport (from Fort Collins) - fares are the same when you tack on all of Allegiant's fees. To top off a miserable call, I gave them my American Express number and they don't take American Express. I finally booked my outbound flight 1 hour and ten minutes later from when I started. Will this airline ever get a clue as they provide a needed service to smaller communities that do not have large carrier service but I for one will fly Southwest or any other airline whenever I can make it to the Denver airport.
It gets even better. They sent a notice of my itinerary via email to read "your email is set for text via HTML so either switch or click on the link below. I verified that indeed my email IS set for HTML viewing but I clicked on the link which takes me to my account login which I did to show "no open itineraries." So I call to find out why my itinerary is not there when they sent the email and was told to call back due to a high call volume.
I was comparing price packages on different sites to fly from Bellingham to Las Vegas & on Allegiant Air (Sunday, Nov, 14,2010) they have advertised save $40.00 when booking Hotel & flight & "Ã¢ÂÂ¢Price is guaranteed, if you find a lower package price your next flight is on us!" Well after comparing I found same package on Expedia.com but for $130.00 less, so I called allegiant Air (at 11:00am on Nov,14,2010) customer service & explained that I found same package on Expedia but for cheaper, they proceeded to check on line & said that I had a different connecting flight? I said both packages were direct flights! Then she said theirs was cheaper? but at different prices than I had. She quoted me $150.00 more than what I found o Expedia, I offered to email her the links but she declined at started to get mad! I tried to explain but she "Hung up on me" I got my wife to call back 5 min later & after my wife explained the price difference she was told that they would not match & we should purchase our package on Expedia.com. What a joke False Advertising, terrible Customer service. we purchased our package on Expedia for over $130.00 cheaper, which is great but if your going to advertise get a Free Flight Free if you find the same package (dates, flights & Hotel) cheaper on another site you should have to Honor it! Moral of the story don't deal with Allegiant! I saved screens for proof!
Drive or fly? Our vacation to Myrtle Beach was going to be nice. Seven days on the ocean with family and friends. Driving was cheaper but took more time. A friend told me about Allegiant Air's direct flights from Grand Rapids to Myrtle Beach. The fare was reasonable until they added on convenience fees, seat selection fees, priority boarding fees, and baggage fees. Still, the fees were still affordable.
Our flight was supposed to depart from Grand Rapids, MI on Friday at 11:30 a. m.. We were told that departure would be delayed by 20 minutes to an issue with the instrument panel. They then announced a series of 20 minute delays until 2:00 when they announced that the flight would leave in an hour. An hour passed, they announced that the plane could not be fixed and that they had to fly a plane up from Orlando and we would depart at 9:15. We were advised that we could leave the airport but to return by 7:30. They ordered pizza and served small glasses of soft drinks. At 7:00, they changed the departure to 11:00 to pursue a "cost effective" diversion of the plane to Myrtle Beach to pick up passengers and then bring them to Grand Rapids. Twenty minutes later they had "good news", storms in Myrtle Beach made it impossible to land, so the plane was on its way to Grand Rapids. We finally departed at 8:30, nine hours behind schedule. When we arrived at Myrtle Beach, they had us deplane 500 yards from the terminal and it was raining. When we reached the terminal, we had to walk through a gauntlet of very unhappy Allegiant Air passengers who had been waiting several hours for their flight. But hey, we were told that we will get a $50 voucher good for our next trip.
Well let me tell you something Allegiant Air, I will NEVER do business with you and I cannot wait until your crappy airline goes under. You have absolutely no regard for your customers. It is obvious that once you have our money, that you will subject your passengers to anything that is necessary for you to squeeze a few more dollars out of each flight. You are by far the worst airline in business today. Next time I'll drive. You suck.
This spring we were booked on an early morning flight with Allegiant Air. The flight was delayed over 9 hours due to issues with the plane coming from Las Vegas. We ended up missing an entire day in Vegas as well as a Golf Reservation. Those on the flight were given a whopping $25 voucher for their troubles. I wrote a letter to Allegiant Air that took over 3 months to get a response. Their response was your lucky you got the $25 voucher. Buyer beware of this airline who does not care about its customers and only cares about the bottom line. They may be cheaper but you get what you pay for. Look for another airline to fly.
Allegiant offers fantastic fares, but beware before you click out of each area when purchasing. You won't even know what hit you! You start off with your airfare and before you know it the ticket costs you as much or more than standard airlines. You pay for your seat selection, priority boarding, checked baggage. All of these items will be sneakily added to your bill, so watch what you sign up for. One other word of caution; Allegiant's carry-on size is smaller than all other airlines. They actually walk around the terminal area measuring bags. We were able to carry on our bags in Wichita but on the return in Vegas the bag was suddenly too big!
Also, the max size for checking a bag is 80inches and 50 pounds. I would hate to even think what would happen if you went over on that one!
I am stunned by the scheduling practices of this airline. Several months ago, my parents purchased 2 tickets on Allegiant Air from Peoria IL to Mesa AZ leaving today at around 8pm. About a week ago, they went to confirm their arrangements. Online, the scheduled departure was bumped up to 11 something AM. Seeing as this was a huge change (8 hours) that also impacted their bus reservation to get to Peoria, they called Allegiant. The first person they spoke with told them that the computer was wrong and that there had been no change in schedule. Uneasy with this answer, my parents called back and spoke with someone else, who first denied a change in schedule, but after checking into it, then confirmed the change. Based on this info, my parents then had to rearrange their transportation to the airport in Peoria.
Fast forward to this morning. My parents arrive at the airport more than 3 hours early. The board says their flight is still at 11ish. (I think you probably see where this is going...) About 10am, the scheduled departure time changes back to the 8 pm time! Reason given---it's the holiday time, so schedules are fluid.
Incredible! Now my parents get to sit in the Peoria airport for 8 extra hours. Does Allegiant not care about customer service at all? I suspect you can only treat your passengers this way once, unless there are no other airline options. Our family will NEVER use this airline again.
CALIFORNIA -- First time flying with Allegiant and the last, I have never encountered such rude attendants as well as uncaring. We flew with our two yorkies in their proper kennels as soon as we entered the cabin we weren't greeted with hi welcome etc. Instead it was "you know you can't sit together with those animals, I said excuse me? She repeated it and loud I was shocked. We have always flew with them and have never had any problem, so I said as much so my husband and I got to our seats just two seats together when they closed the doors the attendant announces and ask if someone would be willing to change places with my husband so that "the puppies could be separated because two puppies are not allowed to be side by side in the same row I asked why all she did was to bring me the rule book so I said tell me why she said I don't know why so I was so upset I said I never had this problem with west jet so she blurts so why don't you go and fly West Jet. We paid $100.00 Each for our puppies and they don't even get a seat what a joke, she also she also told me if I don't like it to get off the plane.
Passengers said I got a raw deal and rude treatment so when we fly back home we will go with a real airlines that care about people.