Allegiant Air - Page 3

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1.0 out of 5, based on 19 ratings and
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Cost of Tickets/Cancellations
Posted by on
Rating: 1/51
MESA, ARIZONA -- On April 17 I booked a round trip fight for my granddaughter and daughter to fly from Colorado Springs to Phoenix (June) and back (July). I thought booking early would be good to get a good fare. The cost of the ticket was great ($70.68 for two, both ways)! However, by the time they added all the fees, including both carry-on and checked baggage, the cost tripled to $222.18. I even declined to choose their seats because that was another fee! This week (last week in April) my daughter called and said she had gotten a job which will start in May so will be able to come. I was very happy about that as she has been looking for a job for several months.

I called Allegiant to see what our options were. There were three: 1) We could cancel, but would have to pay $50 per person, per way PLUS FEES (which would be an additional $250-$350) and added to the original cost is about $500 for something we wouldn't use. Yikes! 2) We could change dates for a cost of $50 per person, per way (an additional $200 when added to the original cost is over $400). 3) We could just let it go. I wasn't about to pay another $200 to change the dates, for a total of over $400 for two $35 tickets! The agent said the best thing is to let it go, which is what we'll do.

I could see maybe charging for the cost of the ticket because it was off the market for a while, but the fees? Unbelievable how they really get you coming and going ( Wait, let me get this straight, for nothing at all!)
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Dukemom on 04/30/2012:
Sounds like for that price you bought non-refundable tickets. Non-refundable means just that. on 06/18/2012:
So, I've been planning our vacation to Circus Circus and California since April. I was so happy with the hotel prices and couldn't believe the deal I got on Allegiant Air. The price was so good I didn't mind having to drive the distance to fly out of the Owensboro airport in Kentucky (6 hours) - yeah it sounds crazy but I was saving $600 dollars...or so I thought.

The kids and I got up at 4am (having prepared everything the day before)... we hoped on the hwy and not 40 minutes into the journey my back tire blew. It was a tire I'd just replaced 3 days earlier because it was showing ware. I called road side assistance hoping that I could get back on the road to still make the flight. When it became apparent that there was no way I could make it I called the airline for a later flight. They were closed because their offices didn't open till 4am PST. When I got a customer service person on the phone she was flat out rude and told me I would be forfeiting my ticket if I didn't get there on time. I asked if I could use the ticket towards another day and was told no..there is no flexibility.. I thought I'd found a bargain in this airline but it turned into a nightmare for me and my kids. I'm a single parent with three children and was excited to make this trip happen form my kids. I can't even afford to do an alternative vacation because Allegiant will not even refund a portion of the return ticket. How is this legal? I thought I'd done my research before booking with them even called the reservation desk before booking online. I'm just disgusted. I wrote the customer relations and they just restated I forfeited my tickets.X-( They did email me a coupon for a $364 voucher to use on their airlines in the future..REALLY??? I spent over $1K for the tickets... REALLY...REALLY? The only flights of interest were the ones to Vegas and they will discontinue that in August.

Please spread the word to anyone who even contemplates using Allegiant Airlines, their prices are low but apparently they commonly use the "you forfeited verbiage" even for people who arrive 45 minutes for their flight.
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Online Ticket Purchase
Posted by on
Allegiant website for travel reservations is quite deceptive. Everything is opt out, rather than opt in. If you have never used the Allegiant website: beware. Allegiant has a pricing function called Trip Flex which is well hidden and it goes relatively unnoticed until you have submitted your reservation and billed. Afterwards, when you see this charge and do diligent research, you find it can be deleted, but can only receive a credit voucher which means you would have to fly Allegiant again to recover this charge.
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Don't Fly Allegiant Airlines!
Posted by on
This airline will kill you with baggage fees. And they will charge twice and then deny. I can prove I paid for my son's baggage online and then the gate agent had no record of it when he checked in and forced him to pay again. When I caught what had happened I called the only number available and the agent stated that he would not have to pay on his return flight as there was a credit on his itinerary... what do you think happened... the gate agent on the return flight stated that his bags had not been paid for of course! He paid again! So now Allegiant owes me/my son $70....I sent an email as that's the only recourse the consumer has and of course got NO response.....So the consumer has no recourse but to wait for them to reply....CANNOT speak to a manager... My advice to you is DO NOT spend your money here! They are a SHADY company... this coming from someone who travels extensively for work and flies ALL airlines....Never have I been treated like this......
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MDSasquatch on 04/04/2011:
If you paid on line, you probably used a credit card, call your credit card company and dispute the charge.
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Can't get through on phone or live chat - raised fee while trying to reach them.
Posted by on
I planned on booking my trip on line with my small dog but read that I have to call to make the reservation when traveling with a pet - OK. At 7:04 A.M. I started calling to be put on hold to be told due to the call volume I had to call back later - this went on for 30 minutes so I tried the on-line chat to see if someone could call me and it said "temporarily unable to service your request" - OK - so I call back again and am on hold during which time the return flight fare went up $20. I finally get an agent on the line who informed me "sorry" that the fare went up but we can't do anything about it since you have to call in when traveling with a pet. I am flying Southwest on my return but unfortunately HAVE to fly Allegiant on the outbound due to travel constraints to the Denver airport (from Fort Collins) - fares are the same when you tack on all of Allegiant's fees. To top off a miserable call, I gave them my American Express number and they don't take American Express. I finally booked my outbound flight 1 hour and ten minutes later from when I started. Will this airline ever get a clue as they provide a needed service to smaller communities that do not have large carrier service but I for one will fly Southwest or any other airline whenever I can make it to the Denver airport.

It gets even better. They sent a notice of my itinerary via email to read "your email is set for text via HTML so either switch or click on the link below. I verified that indeed my email IS set for HTML viewing but I clicked on the link which takes me to my account login which I did to show "no open itineraries." So I call to find out why my itinerary is not there when they sent the email and was told to call back due to a high call volume.
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Ben There on 12/30/2010:
Airline prices are very dynamic and can change at any time. You would have encountered the same story if you were on the phone with Southwest Airlines when their price went up.
sph on 12/30/2010:
OK so that makes me feel better - any comments on the rest of the horrible service?
Jennifer on 11/15/2013:
I worked for Allegiant for 5 years... when you need to book with a pet book your flight first, and then call back and add the pet.... After leaving the company and moving on to another my best advise is to not travel Allegiant. They rob people. Almost literally. And the company is so bad to employees they are fighting to go union.
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False advertising
Posted by on
I was comparing price packages on different sites to fly from Bellingham to Las Vegas & on Allegiant Air (Sunday, Nov, 14,2010) they have advertised save $40.00 when booking Hotel & flight & "•Price is guaranteed, if you find a lower package price your next flight is on us!" Well after comparing I found same package on but for $130.00 less, so I called allegiant Air (at 11:00am on Nov,14,2010) customer service & explained that I found same package on Expedia but for cheaper, they proceeded to check on line & said that I had a different connecting flight? I said both packages were direct flights! Then she said theirs was cheaper? but at different prices than I had. She quoted me $150.00 more than what I found o Expedia, I offered to email her the links but she declined at started to get mad! I tried to explain but she "Hung up on me" I got my wife to call back 5 min later & after my wife explained the price difference she was told that they would not match & we should purchase our package on What a joke False Advertising, terrible Customer service. we purchased our package on Expedia for over $130.00 cheaper, which is great but if your going to advertise get a Free Flight Free if you find the same package (dates, flights & Hotel) cheaper on another site you should have to Honor it! Moral of the story don't deal with Allegiant! I saved screens for proof!
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Ben There on 11/15/2010:
Are you sure the package you saw on Expedia offered Allegiant flights? I didn't think they sold them. To qualify for these price guarantees, the other package you find must be on the exact same flight (same airline, flight number, departure time, etc...). If you found a cheaper package using Alaska Airlines it does not qualify.
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Allegiant Air? More like Con Air
Posted by on
Drive or fly? Our vacation to Myrtle Beach was going to be nice. Seven days on the ocean with family and friends. Driving was cheaper but took more time. A friend told me about Allegiant Air's direct flights from Grand Rapids to Myrtle Beach. The fare was reasonable until they added on convenience fees, seat selection fees, priority boarding fees, and baggage fees. Still, the fees were still affordable.

Our flight was supposed to depart from Grand Rapids, MI on Friday at 11:30 a. m.. We were told that departure would be delayed by 20 minutes to an issue with the instrument panel. They then announced a series of 20 minute delays until 2:00 when they announced that the flight would leave in an hour. An hour passed, they announced that the plane could not be fixed and that they had to fly a plane up from Orlando and we would depart at 9:15. We were advised that we could leave the airport but to return by 7:30. They ordered pizza and served small glasses of soft drinks. At 7:00, they changed the departure to 11:00 to pursue a "cost effective" diversion of the plane to Myrtle Beach to pick up passengers and then bring them to Grand Rapids. Twenty minutes later they had "good news", storms in Myrtle Beach made it impossible to land, so the plane was on its way to Grand Rapids. We finally departed at 8:30, nine hours behind schedule. When we arrived at Myrtle Beach, they had us deplane 500 yards from the terminal and it was raining. When we reached the terminal, we had to walk through a gauntlet of very unhappy Allegiant Air passengers who had been waiting several hours for their flight. But hey, we were told that we will get a $50 voucher good for our next trip.

Well let me tell you something Allegiant Air, I will NEVER do business with you and I cannot wait until your crappy airline goes under. You have absolutely no regard for your customers. It is obvious that once you have our money, that you will subject your passengers to anything that is necessary for you to squeeze a few more dollars out of each flight. You are by far the worst airline in business today. Next time I'll drive. You suck.
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Anonymous on 08/08/2010:
Why do people wish airlines to "go under" after one experience? You do realize that the employees have families to take care of and not every single employee of a company is the same as what you dealt with. I wish people would think abit more and calm down before posting.
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Poor Customer relations
Posted by on
This spring we were booked on an early morning flight with Allegiant Air. The flight was delayed over 9 hours due to issues with the plane coming from Las Vegas. We ended up missing an entire day in Vegas as well as a Golf Reservation. Those on the flight were given a whopping $25 voucher for their troubles. I wrote a letter to Allegiant Air that took over 3 months to get a response. Their response was your lucky you got the $25 voucher. Buyer beware of this airline who does not care about its customers and only cares about the bottom line. They may be cheaper but you get what you pay for. Look for another airline to fly.
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Weedwhacked on 07/20/2010:
All airlines have delays due to many reasons. Allegiant is a small discount carrier without the number of planes as the majors. When you buy cheap you get mediocre service sometimes. Were you looking for a free round trip instead of the $25 voucher?
dissapointed customer 44 on 07/21/2010:
I don't disagree that the low cost carriers have a lower profit margin but a good portion of their profit is generated by extra fees such as baggage fees or food charges. I would have been satisfied with a voucher for half of my flight which would have been about $80. I have flown other low cost carriers who have no issue in giving a free round trip ticket (example: tran air)because they know they will make it up other fees and services. The biggest issue was the delay in response to the letter and the attitude of the individual giving this response.
Marty Gehrke on 11/12/2012:
Allegiant told me that they would respond to my issue in 4 to 6 weeks. I waited until the 6th week and contacted them now they are telling me 6 to 8 weeks.
I sent 2 different requests back and now they won't respond at all!!!!!
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Allegiant Airlines- Read Before You Click!
Posted by on
Allegiant offers fantastic fares, but beware before you click out of each area when purchasing. You won't even know what hit you! You start off with your airfare and before you know it the ticket costs you as much or more than standard airlines. You pay for your seat selection, priority boarding, checked baggage. All of these items will be sneakily added to your bill, so watch what you sign up for. One other word of caution; Allegiant's carry-on size is smaller than all other airlines. They actually walk around the terminal area measuring bags. We were able to carry on our bags in Wichita but on the return in Vegas the bag was suddenly too big!

Also, the max size for checking a bag is 80inches and 50 pounds. I would hate to even think what would happen if you went over on that one!

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Anonymous on 01/12/2010:
"All of these items will be sneakily added to your bill, so watch what you sign up for."

I did a test... and there's clear "typing" on the bottom that tells you everything they put in there. There's even a link to their baggage policy. Unless you are completely in your own world and not paying attention... those items aren't sneaked in.
Anonymous on 01/12/2010:
Most airlines, when you get a quote only tell you what the fare is. Normally they ad the taxes and other fees at the end. I never click purchase on ANYTING online until I have a clear view of the total being charged to my credit card. Most every reputable company will list the exact charge before accepting.
Anonymous on 01/12/2010:
Doesn't Allegiant Air fly the smaller size aircraft? That's why their requirements are stricter for carry on luggage. Less room for bags and they have to worry about the weights and measures of the aircraft
Anonymous on 01/12/2010:
"Allegiant Airlines- Read before you click!"

I almost didn't read the post because this is the best advice I've ever seen by a reviewer. This should be the motto of everyone who purchases online. If that happened though, sites like this might soon fade away. We wouldn't want that.
Anonymous on 01/12/2010:
Look at it this way OP. Which is the better deal?

A burger for $5.


burger $.75
bun .50
lettuce .50
tomato .50
3 pickle slices .25
mayo .25
ketsup .25
mustard .25
onion .25
wrapper .50
charge for handling .50

The price where you can't see the cost of each item individually? Or the one where it is broken down?
Alain on 01/12/2010:
I do like the 'read before you click' advice. I do and haven't been surprised by a bill in a while.
Anonymous on 01/12/2010:
LS....your itemized burger only adds up to 4.50. I'll take that one. :)
Anonymous on 01/12/2010:
Judge lol...I know. I was trying for the discounted burger as opposed to the full priced one. But MOST people won't look at the overall price that way..ONLY say "WTF! 50 cents for a piece of lettuce!!!".
Anonymous on 01/12/2010:
LS, how much for cheese?
Anonymous on 01/12/2010:
Cheese isn't an option. You would have to be a frequent eater cardholder to even ask for it and even then it's 1.00 more.
Anonymous on 01/12/2010:
What Judge said is right. You want cheese, book with the airline directly.
Anonymous on 01/12/2010:
Dayam! Sorry I asked for cheese! I'm going to do a review on LS's new restaurant.
jaelynn on 01/13/2010:

No doubt that Allegiant has a legal obligation to post that they are adding extras at a cost to each step. I object to their method. Most people are accustom to requesting add-ons; Allegiant just adds them on whether requested or not. It is up to the consumer to remove them. It would be easy to skip right over these add-ons if you are in a hurry; I almost did exactly that and I book on line travel all the time. I also heard a guy on the plane complain that he paid to check a bag because the language was confusing. He thought that it was required to pay for a bag whether carried on or checked. I personally think that if the Airline was not trying to sneak in additional fees they would present them in an entirely different manner; maybe as all the major Airlines present them.
In behalf of Allegiant I will say the flights are just fine and you can't beat it if you live in a little town with a tiny airport, like Wichita where there generally are no direct flights. It is nice to actually be offered a direct flight option; you just need to be careful
Anonymous on 01/13/2010:
Jae, what you fail to understand is that with the bigger airlines, all fees are included in the fare. With the smaller ones, it is broken down. If you could see a Delta fare broken down with food, seat price, fuel, blah blah you would complain about them too.

Out of sight out of mind. People don't care about that 50 cent piece of cheese until they see that burger broken down into pieces.
AllegiantAirCustomer on 08/17/2012:
Just a regular flight from Las Vegas to Laredo, right. Wrong. Paid for priority seating at the front roll - where no accommodations are available if seating on seats 3c/3a because the oxygen tanks take up all the bins above our seats. Bummer, huh. Then the flight attendants tuck away your bag in a bin mid plane without giving you the location of your bag once you have landed at your final destination. Then when asking for the flight attendants to help you locate your bag they tell you to seek out your own bag in the third of fourth bin several seats back with people pushing you back into your seat - causing a hardship and incidents with people being shoved into seats and altercations - all because the flight attendant don't know to defuse incident beforehand. I think flight attendants should all be given a remedial course on customer courtesy, friendliness, and good service with a smile - instead of the snear and ignorant flight attendants Allegiant Air has like the male attendant named: RAY. I hope pilots that are called upon their flight attendants should also be trained at defusing incidents and not excalating incidents by threatening to call security and police on profanity charges that are uncalled for since they have all congered their own reason not to service my baggage claim with the best outcome towards the customer. Flight 462 was a smooth landing plane, but the service on that flight really because the worse attendant RAY express against me.
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How Does Allegiant Air Stay In Business
Posted by on
I am stunned by the scheduling practices of this airline. Several months ago, my parents purchased 2 tickets on Allegiant Air from Peoria IL to Mesa AZ leaving today at around 8pm. About a week ago, they went to confirm their arrangements. Online, the scheduled departure was bumped up to 11 something AM. Seeing as this was a huge change (8 hours) that also impacted their bus reservation to get to Peoria, they called Allegiant. The first person they spoke with told them that the computer was wrong and that there had been no change in schedule. Uneasy with this answer, my parents called back and spoke with someone else, who first denied a change in schedule, but after checking into it, then confirmed the change. Based on this info, my parents then had to rearrange their transportation to the airport in Peoria.

Fast forward to this morning. My parents arrive at the airport more than 3 hours early. The board says their flight is still at 11ish. (I think you probably see where this is going...) About 10am, the scheduled departure time changes back to the 8 pm time! Reason given---it's the holiday time, so schedules are fluid.

Incredible! Now my parents get to sit in the Peoria airport for 8 extra hours. Does Allegiant not care about customer service at all? I suspect you can only treat your passengers this way once, unless there are no other airline options. Our family will NEVER use this airline again.
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moneybags on 01/02/2009:
I have heard that this airlines LAST and FINAL flight will be this Sunday, 1/4/09.
Mannk on 01/02/2009:
Well, that's just peachy! I've searched for confirmation of your info online, but without any luck. Time will tell, I guess. Thanks for the tip.
Anonymous on 01/02/2009:
It amazes me that people complain when things go wrong flying with airlines such as Allegiant, Spirit, etc.
These airlines poach the cheap customers (bus crowd). Flying into secondary markets, with very tired aircraft and marginal flight crews/customer service.
You get what you pay for.
Mannk on 01/02/2009:
to VF-213: By the time it was all said and done, my parents' tickets including all the "extras" were approximately $350 apiece. I don't call that a cheap ticket. Don't people living in secondary markets deserve decent customer service?
Anonymous on 01/02/2009:
Mannk respectfully, two points.
1. Secondary markets are fine, I was pointing out these airlines fly to secondary airports/markets, nothing to do with pax geography.
2. If by "extras" you are including taxes, the actual ticket cost was cheap. You bought on price, as you could have flown a legacy from surrounding airports.
Bottom line, I still contend you get what you pay for.
Mannk on 01/02/2009:
I agree that you get what you pay for. In this case, my parents, who aren't as internet savvy as you or I, didn't realize how easy it is to check out an airline's reputation or reliability. I'm sure they have learned a valuable lesson in that regard.

The main "extra: I was referring to was the luggage fees they were charged. Without that, each ticket was closer to $300. Unfortunately, the closest legacy airline that they could have used was still at least a 2 1/2 hour drive away.

They saw an opportunity to fly non-stop from an airport less than an hour from home for what I still contend was not a cheap price. Their mistake was in trusting that this particular airline would operate in a reasonable manner.

As always, BUYER BEWARE!!!!
vector4 on 05/01/2009:
I've had to wait hours upon hours traveling on non-budget airlines... that's just a fact of flying. 8 hours IS a long time but as cheap as allegiant is I personally wouldn't complain. I flew on them roundtrip to Vegas from Louisiana for $190 after taxes (I never check bags) and for that price they can stuff me under a seat and I'll just take a nap.
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Will Never Fly Allegiant Again
Posted by on
CALIFORNIA -- First time flying with Allegiant and the last, I have never encountered such rude attendants as well as uncaring. We flew with our two yorkies in their proper kennels as soon as we entered the cabin we weren't greeted with hi welcome etc. Instead it was "you know you can't sit together with those animals, I said excuse me? She repeated it and loud I was shocked. We have always flew with them and have never had any problem, so I said as much so my husband and I got to our seats just two seats together when they closed the doors the attendant announces and ask if someone would be willing to change places with my husband so that "the puppies could be separated because two puppies are not allowed to be side by side in the same row I asked why all she did was to bring me the rule book so I said tell me why she said I don't know why so I was so upset I said I never had this problem with west jet so she blurts so why don't you go and fly West Jet. We paid $100.00 Each for our puppies and they don't even get a seat what a joke, she also she also told me if I don't like it to get off the plane.

Passengers said I got a raw deal and rude treatment so when we fly back home we will go with a real airlines that care about people.

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madconsumer on 01/02/2009:
I feel if you wanted your pets to have their own seat, you should have paid full price for a seat.
Mrs. V on 01/02/2009:
This is what is on Allegiant's web site regarding pets:

Can I bring my pet on-board?

Allegiant Air accepts only cats and dogs in the cabin of the aircraft. The pet must be able to stand up and completely turn around inside the kennel. The kennel must be a FAA approved carrier, which must be able to fit underneath the seat. The dimensions for the pet carrier are 9” H x 16” W x 19” D. For health reasons, Allegiant allows only one pet per carrier and also requires a certificate from a veterinarian, dated within 30 days of the travel dates, stating the pet is in good health, is able to travel and is current on all vaccinations. Allegiant charges a $100.00 per segment fee for each pet. This fee must be paid at the time of booking the reservation. To book a reservation with a pet, please contact the Allegiant Reservations Center at 702-505-8888 option 1 and tell the agent you are booking with a pet. The per segment Booking Fees will be waived.

Can my child traveling alone bring a pet on-board?

Mrs. V on 01/02/2009:
There may have been confusion with this part:

"For health reasons, Allegiant allows only one pet per carrier" even though each pet had its own carrier.

And, by the way, the airline attendant isn't allowed to show any pax the 'big book of rules' that they have. It's a violation of the Airlines, TSA and Federal.

jktshff1 on 01/02/2009:
Another case of someone "special"
Anonymous on 01/02/2009:
"...we fly back home we will go with a real airlines that care about people." They care about you, not your dogs. Many airlines don't even transport animals - not worth it.

Westjet isn't much different than Allegiant... high cost of (being) cheap.
Ben There on 01/02/2009:
I know that if you had each been holding a baby, they would have made you sit in different seats as well because there is only one extra oxygen mask per row. I am not sure if this is what they were thinking about with animals, though.

As for flying Westjet, Allegiant and Westjet don't share a single route in common because all Allegiant flights are domestic USA and all Westjet flights are domestic Canada and transborder.
Anonymous on 01/02/2009:
Perhaps they wanted the dogs separated as to prevent them from yelping at each other. Flying sucks. My best advice to anybody flying is a handful of xanax and check in your humanity along with your bags. Good info! (VH)
Anonymous on 01/02/2009:
I think Crabby may be right about the yapping, but I have to disagree that your post is helpful....I'm having a hard time believing that the flight attendant spoke to you in such a manner, and I'd like to hear her version of what happened.
Anonymous on 01/02/2009:
Typical New Yorkie attitude, IMO.
old fart on 01/02/2009:
New yorkie attitude.... oy vey!
Suzeeee on 01/20/2009:
Regarding the pets.... this couple sounds a bit high maintenance. I'm sure the Flight Attendant told them the rule (albeit incorrectly) and they gave her/him an attitude. You can tell by the comments that they were unreasonable to the crewmembers. Aside from that I wanted to comment to Mrs V that while we Flight Attendants are required to protect the sensitive information in our manuals, we ARE not only allowed but in some cases required to show certain information to the passengers.
In this case there it was correct for her to show the FAR to the passenger.
Anonymous on 01/20/2009:
Not only are yorkies yappy, they smell. If I pay big bucks for an airline ticket, I sure wouldn't have one under my seat. Pets belong in the hold, or at home.
Lisa on 01/09/2012:
What matters is how rude they were!!! I haven't even flown that airline, but I purchased tickets for my 2 nieces to come to see me from ND to Tucson, and the treatment they received was unbelievable. We arrived 40 minutes prior to take off for their return flight, and they were treated so rudely that my teen age niece said to the guy who was hollering in her face to get out of her face. He threatened to call the police. My older niece asked to talk to someone else and while she was trying to get them a seat someone flagged her over, she came back and said they couldn't and they would need to buy a new ticket! They wouldn't even let them on the next flight. No other airline would do this!!! And okay some ass is going to post but it is their policy. Policy does not equate to customer service--and allegiant has none. They won't be friendly when they communicate their policies, won't be apologetic, and won't even let you fly the next flight even when you are 40 minutes early!!! I suspect the rude comments in response to this poster were actually allegian airline employees. Don't fly with them, they are jackasses. I have flown many times including overseas, and not surprisingly have missed a few flights. None where I arrived 40 minutes in advance. But on every flight for which I arrived late, each of which was different airlines, I was put on the next available flight. Allegiant is outrageous!
85750 on 01/09/2012:
I agree that the employees at Allegiant airlines are extremely rude. While the pet policy is what it is, they could have communicated it politely to this couple. My experience with the airline was also very poor. I purchased tickets for my nieces to fly from Bismarck, ND to visit me in AZ over Christmas and New Years this year (2011-2012). They wanted to get away because their brother, my nephew, had just passed away in September and it was too close, they wanted a change of scenery. So the flight to Mesa from Bismarck was okay, but on the return flight, we arrived 40 minutes in advance of the flight. My nieces were told that the boarding had closed. It was surprising, but their policy is that you must be checked in 45 minutes in advance. So it is not my complaint that they have this policy even though I don't like it, but rather how it was told to my nieces, with absolutley a very rude tone. The man behind the counter was so rude to them that my 30 something year old niece, who looks much younger, asked if there was someone else they could talk to. He directed her to another person, and while they waited to talk to her, he told them to move their luggage. My teenage niece said something along the lines of they had nowhere to put there luggage. He then hollered at her and she felt that he was shouting in her face, so she said "get out of my face." He then threatened to call the police on them, saying "Do you want me to call the police?" My older niece said to her sister, "come on let's go." Then my sister and I arrived back at the small airport where the flight was taking off from out of Mesa. By this time there was still about 35 minutes before the flight. I was driving so my sister went in and although my nieces were about to leave she went to the women who the rude agent had told them to talk to. She started trying to help, even trying to see if there were still seats on the flight, when she was called away by someone else. Then she came back and said told them that they couldn't fly on this flight and in order to fly on another flight with them they would need to purchase new tickets! This was a shock to me as I have flown for many years, and have missed a few flights in that time. For all of the flights I missed, and arrived at the airport for it, I was offered the option of being put on the next available flight (which may have been the next day or later but still offered a flight). Allegiant may have had a seat available, as indicated by the person at the counter who was trying to assist them when she was told not to do so. But more importantly, they did not even offer to get my nieces on the next flight the following day!!! My sister said to the girl who conveyed that new tickets would need to be purchchased, "this is is the worst airline ever." At least they didn't threaten her with calling the police over that. The girl behind the counter said "yes," and said "your better off flying out of Sky Harbor." So if you can fly any other airline, don't use them. Especially if you are ethnic, as my nieces are young native Americans and were treated very poorly, not just in regard to policy, but in regard to common courtesy. No customer service and very different from other airlines in regard to allowing you on the next flight if you miss yours!
cheated and lied to on 07/23/2013:
Allegiant Air employees are rude and uncaring and you can't talk to anybody who has any authority to do anything about any complaint you have. they simply do not care about customer satisfaction. I will never fly with them again
Sabrina on 09/04/2013:
Why do we have to pay 200.00 return for a sm dog that actually doesn't get a seat, which I understand, but that they are considered my free personal carry on. So they get to resell that supposed seat and if I need a carry on I have to pay more money. Why not allow 1 free carry on to store above, that would be fair.
flyinggriffin on 10/17/2013:
Don't feel bad. The Allegiant F/As are not only rude to passengers but when they come to corporate they are rude to the people who work there every day. They act like they are better than anyone else in the airline, forgetting there are a lot of people who enable them to fly from place to place.
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