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42 Reviews & Complaints

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Cost of Tickets/Cancellations
Posted by Geonorr17 on 04/29/2012
MESA, ARIZONA -- On April 17 I booked a round trip fight for my granddaughter and daughter to fly from Colorado Springs to Phoenix (June) and back (July). I thought booking early would be good to get a good fare. The cost of the ticket was great ($70.68 for two, both ways)! However, by the time they added all the fees, including both carry-on and checked baggage, the cost tripled to $222.18. I even declined to choose their seats because that was another fee! This week (last week in April) my daughter called and said she had gotten a job which will start in May so will be able to come. I was very happy about that as she has been looking for a job for several months.

I called Allegiant to see what our options were. There were three: 1) We could cancel, but would have to pay $50 per person, per way PLUS FEES (which would be an additional $250-$350) and added to the original cost is about $500 for something we wouldn't use. Yikes! 2) We could change dates for a cost of $50 per person, per way (an additional $200 when added to the original cost is over $400). 3) We could just let it go. I wasn't about to pay another $200 to change the dates, for a total of over $400 for two $35 tickets! The agent said the best thing is to let it go, which is what we'll do.

I could see maybe charging for the cost of the ticket because it was off the market for a while, but the fees? Unbelievable how they really get you coming and going ( Wait, let me get this straight, for nothing at all!)
     
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Posted by Dukemom on 2012-04-30:
Sounds like for that price you bought non-refundable tickets. Non-refundable means just that.
Posted by www.niafoxx.com on 2012-06-18:
So, I've been planning our vacation to Circus Circus and California since April. I was so happy with the hotel prices and couldn't believe the deal I got on Allegiant Air. The price was so good I didn't mind having to drive the distance to fly out of the Owensboro airport in Kentucky (6 hours) - yeah it sounds crazy but I was saving $600 dollars...or so I thought.

The kids and I got up at 4am (having prepared everything the day before)... we hoped on the hwy and not 40 minutes into the journey my back tire blew. It was a tire I'd just replaced 3 days earlier because it was showing ware. I called road side assistance hoping that I could get back on the road to still make the flight. When it became apparent that there was no way I could make it I called the airline for a later flight. They were closed because their offices didn't open till 4am PST. When I got a customer service person on the phone she was flat out rude and told me I would be forfeiting my ticket if I didn't get there on time. I asked if I could use the ticket towards another day and was told no..there is no flexibility.. I thought I'd found a bargain in this airline but it turned into a nightmare for me and my kids. I'm a single parent with three children and was excited to make this trip happen form my kids. I can't even afford to do an alternative vacation because Allegiant will not even refund a portion of the return ticket. How is this legal? I thought I'd done my research before booking with them even called the reservation desk before booking online. I'm just disgusted. I wrote the customer relations and they just restated I forfeited my tickets.X-( They did email me a coupon for a $364 voucher to use on their airlines in the future..REALLY??? I spent over $1K for the tickets... REALLY...REALLY? The only flights of interest were the ones to Vegas and they will discontinue that in August.

Please spread the word to anyone who even contemplates using Allegiant Airlines, their prices are low but apparently they commonly use the "you forfeited verbiage" even for people who arrive 45 minutes for their flight.
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Plan For A Vacation And They Destroy The Trip Before Taken
Posted by JASSEF9598 on 02/21/2012
LEXINGTON, KENTUCKY -- I am extremely upset with Allegiant Airlines. we purchase plane tickets for August 2012 for a girls vacation. Upon my surprise allegiant has announce on TV and radio that they will no longer provide air service from Lexington, ky to Las Vegas effective April 2012. No one from the airline has bother to contact the group to inform us we do not have travel arraingements.

I contacted allegiant today and spoke with Rose at the airlines all she could say they were sorry and would credit our airline tickets back to our charge accounts. Being extremely upset I ask how in the world could she be sorry since I was inform by the news on a drive home. why wasn't we informed before the world knew. Where was I going to be able to purchase tickets for the price we paid.

I had invited two friends to come and I had purchased the tickets. I have also paid for a show which cannot be reimbursed. How were they going to handle that part. Again, they were sorry. I stated you weren't sorry when I accidently hit the process button and I had to pay an additional $100 to correct my error.

She stated I should have purchase the insurance I told her they should have purchase insurance to cover my flight. Ask to speak to a supervisor and she stated no on there. At five o'clock the is no manager avaliable. I find this hard to believe. I ask to have a manager to contact me and she said they may or probably will send an email. I stated didn't want an email that is a cowards way out I want to speak to someone. Stated we maybe able to fly out of Owensboro which is at least a 3 hour drive.

Will they reimburse us for extra travel expenses. For a low cost airline you don't respect the people you serve. You got a better offer for you planes and dropped the people who have scheduled trips for the summer. Do you really think we can find a plane ticket for the same price when it was announce gas will probably go to $5.00 a gallon. We deserve a fair deal. If I had known we would have never made plans. This was less than 30 days ago and you had to know of the deal you made much longer than that time. Two travelers have a hard enough time to save to get to go on the vacation. I would like some one to contact me in person. I can be reasonable and I expect the airline to hold their end of the bargain
     
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Posted by Ben There on 2012-02-21:
Pulling out of loss making routes with less notice is one of the reasons these ultra low cost carriers like Allegiant and Spirit have such low costs. Major airlines tend to cut routes at least 60 to 90 days in advance (but its not a given).

Good luck finding a second flight!

Posted by Nohandle on 2012-02-21:
I fly from a regional airport and consider myself fortunate to not have to drive 75-100 miles to catch a flight. We pretty much put up with about anything and pay premium ticket prices for the honor. None of those specials you were speaking of. Every flight is for a connecting flight somewhere. I guess it beats walking.

I feel your pain but honestly think airlines can change flight schedules or drop a route anytime they like. As far as advanced notice for long booked flights, I'm clueless on that as well.
Posted by CowboyFan on 2012-02-21:
These low cost airlines have advantages and disadvantages. Their schedule changes and elimination of flights is one of the disadvantages.

Las Vegas in August can be described in one word "hot." I was there once at that time and it was about 104 degrees. I believe that August may be an off-peak time for Las Vegas so that obtaining flights may not be as much a problem as you envision. Good Luck.
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Online Ticket Purchase
Posted by Gjclfish on 09/05/2011
Allegiant website for travel reservations is quite deceptive. Everything is opt out, rather than opt in. If you have never used the Allegiant website: beware. Allegiant has a pricing function called Trip Flex which is well hidden and it goes relatively unnoticed until you have submitted your reservation and billed. Afterwards, when you see this charge and do diligent research, you find it can be deleted, but can only receive a credit voucher which means you would have to fly Allegiant again to recover this charge.
     
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Don't Fly Allegiant Airlines!
Posted by Ccheshire on 04/04/2011
This airline will kill you with baggage fees. And they will charge twice and then deny. I can prove I paid for my son's baggage online and then the gate agent had no record of it when he checked in and forced him to pay again. When I caught what had happened I called the only number available and the agent stated that he would not have to pay on his return flight as there was a credit on his itinerary... what do you think happened... the gate agent on the return flight stated that his bags had not been paid for of course! He paid again! So now Allegiant owes me/my son $70....I sent an email as that's the only recourse the consumer has and of course got NO response.....So the consumer has no recourse but to wait for them to reply....CANNOT speak to a manager... My advice to you is DO NOT spend your money here! They are a SHADY company... this coming from someone who travels extensively for work and flies ALL airlines....Never have I been treated like this......
     
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Posted by MDSasquatch on 2011-04-04:
If you paid on line, you probably used a credit card, call your credit card company and dispute the charge.
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Can't get through on phone or live chat - raised fee while trying to reach them.
Posted by Sph on 12/30/2010
I planned on booking my trip on line with my small dog but read that I have to call to make the reservation when traveling with a pet - ok. At 7:04 A.M. I started calling to be put on hold to be told due to the call volume I had to call back later - this went on for 30 minutes so I tried the on-line chat to see if someone could call me and it said "temporarily unable to service your request" - ok - so I call back again and am on hold during which time the return flight fare went up $20. I finally get an agent on the line who informed me "sorry" that the fare went up but we can't do anything about it since you have to call in when traveling with a pet. I am flying Southwest on my return but unfortunately HAVE to fly Allegiant on the outbound due to travel constraints to the Denver airport (from Fort Collins) - fares are the same when you tack on all of Allegiant's fees. To top off a miserable call, I gave them my American Express number and they don't take American Express. I finally booked my outbound flight 1 hour and ten minutes later from when I started. Will this airline ever get a clue as they provide a needed service to smaller communities that do not have large carrier service but I for one will fly Southwest or any other airline whenever I can make it to the Denver airport.

It gets even better. They sent a notice of my itinerary via email to read "your email is set for text via HTML so either switch or click on the link below. I verified that indeed my email IS set for HTML viewing but I clicked on the link which takes me to my account login which I did to show "no open itineraries." So I call to find out why my itinerary is not there when they sent the email and was told to call back due to a high call volume.
     
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Posted by Ben There on 2010-12-30:
Airline prices are very dynamic and can change at any time. You would have encountered the same story if you were on the phone with Southwest Airlines when their price went up.
Posted by sph on 2010-12-30:
Ok so that makes me feel better - any comments on the rest of the horrible service?
Posted by Jennifer on 2013-11-15:
I worked for Allegiant for 5 years... when you need to book with a pet book your flight first, and then call back and add the pet.... After leaving the company and moving on to another my best advise is to not travel Allegiant. They rob people. Almost literally. And the company is so bad to employees they are fighting to go union.
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You get what you pay for
Posted by Judy_1052 on 12/28/2010
I do not see why people complain on allegiant. It is the cheapest flight known to man. You get what you pay for. I flew to Vegas round trip for $89. Maybe it was a smaller plane and maybe it did not have all the extras. But for the price who cares? If you are worried about comfort then pay for it. Just like everything in life.
     
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False advertising
Posted by Riccoincanada on 11/15/2010
I was comparing price packages on different sites to fly from Bellingham to Las Vegas & on Alligiant Air (Sunday, Nov, 14,2010) they have advertised save $40.00 when booking Hotel & flight & "•Price is guaranteed, if you find a lower package price your next flight is on us!" Well after comparing I found same package on Expedia.com but for $130.00 less, so I called alligiant Air (at 11:00am on Nov,14,2010) customer service & explained that I found same package on Expedia but for cheaper, they proceeded to check on line & said that I had a different connecting flight? I said both packages were direct flights! Then she said there's was cheaper? but at different prices than I had. She quoted me $150.00 more than what I found o Expedia, I offered to email her the links but she declined at started to get mad! I tried to explain but she "Hung up on me" I got my wife to call back 5 min later & after my wife explained the price difference she was told that they would not match & we should purchase our package on Expedia.com. What a joke False Advertising, terrible Customer service. we purchased our package on Expedia for over $130.00 cheaper, which is great but if your going to advertise get a Free Flight Free if you find the same package (dates, flights & Hotel) cheaper on another site you should have to Honour it! Moral of the story don't deal with Alligiant! I saved screens for proof!
     
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Posted by Ben There on 2010-11-15:
Are you sure the package you saw on Expedia offered Allegiant flights? I didn't think they sold them. To qualify for these price guarantees, the other package you find must be on the exact same flight (same airline, flight number, departure time, etc...). If you found a cheaper package using Alaska Airlines it does not qualify.
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Rip off
Posted by Bigdog pissed off on 09/13/2010
I BOUGHT A AIRLINE TICKET FROM ALLIGAINT AIRLINES FOR MY SON ,HE MISSED HIS FLIGHT GUESS WHAT THE AIRLINES WILL NOT LET YOU ON ANOTHER FLIGHT YOU FORFEIT YOUR MONEY HARD LESSON LEARNED ILL NEVER BUY ANOTHER TICHKET FROM THIS AIRLINE AGAIN HOPE THEY GO OUT OF BUSSINESS HOPE THIS HELPS SOMEONE ELSE
     
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Posted by MRM on 2010-09-13:
This should have been a complaint.
Posted by Ben There on 2010-09-13:
Most airlines will let you standby on later flights on the same day of a missed flight, but often the next Allegiant flight is days away since they fly to many places just a few times a week.

That said, if you "no show" a flight (compared to just getting to the airport too late), most airlines will cancel your ticket and make you buy a new one. If you know there is no chance you will make a flight, call before the plane leaves or you will have no hope of using the ticket again.
Posted by rockfishing on 2010-09-14:
You should be mad at your son and not the airline. I bet if he had to pay for his own ticket he wouldn't have missed his flight.
Posted by bob932304 on 2010-09-14:
Ben is right again. If you miss one leg of a trip the rest of the ticket is canceled.
Posted by Anonymous on 2010-09-14:
Yep, Ben said it all.
Posted by oldisgood on 2010-09-15:
Yep, it was your sons fault, not the airlines. A lesson learned. Time for him to man-up and realize it was his fault.
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Terrible Flight
Posted by IhateAllegiant on 08/19/2010
Honestly, I would give Allegiant 0 stars. This was the worst flying experience of my life. My husband and I were flying from Appleton, WI to Las Vegas. Our flight was scheduled to leave at 2:15 pm. We boarded the plane, and sat in the extremely warm cabin for half an hour because they couldn't get the jet walk away from the plane. We finally left, but 45 minutes into our flight they decided to turn our plane around and head back to Appleton because an engine light came on. (Keep in mind that Allegiant had many different airports between Appleton and Vegas that we could have stopped at. In the end, the light turned off on our way back to Appleton). Once arriving back at our original place of departure they had us all get off the plane with all of our belongings. They hoped it would be okayed quickly and that they would only have to refuel and board us all again. In the mean time, they put out sodas for us, even though everyone had already bought food and refreshments from the stand in the airport. At 5:40 they announced that they were ordering us pizzas and that they were sending a plane from Vegas to come and get us. Why didn't they send a plane from Vegas (or somewhere closer) as soon as we had to turn around?! The staff informed us that we would be leaving at 9:15 pm. An entire day of our short vacation was deleted. While my husband and I waited the 3 hours in the airport, we tried calling Allegiant to get some sort of compensation for our time. They don't have a phone number listed, so we tried chatting with a customer service representative on their website. The representative said that she could not do anything for us and that she did not have a number we could call. As we finally boarded the plane, Allegiant informed us that we would all be receiving a $25 flying voucher per payment (meaning that my husband and I would only get $25 to split among the two of us) to use on a future flight. Someone commented how that was bull crap, and the Allegiant representative at the gate said that we could call the company and talk to them about it. When I mentioned that they won't give us a phone number, she assured me that I could call the flights and reservations number and I would be helped. In reality, she was just trying to get all of us to shut up. My husband tried calling the number, but the woman said the she could not help us. All complaints needed to be sent via snail mail. I understand that Allegiant had no control over faulty equipment. However, I have a huge problem with them thinking that 7 hours of my time is worth soda, pizza, and a $12.50 voucher! By the time we landed in Vegas we only had two days there. Allegiant had no problem sending us home on time though, at 8:15 in the morning. Because of their arrogance, inability to provide a viable contact method, and penny-pinching ways, I will never fly with Allegiant again.
     
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Posted by Weedwhacked on 2010-08-19:
"However, I have a huge problem with them thinking that 7 hours of my time is worth soda, pizza, and a $12.50 voucher!"

How much is it worth? A free round trip. First of all the jetways are run by the airport authority NOT the airlines. Secondly, you have no clue as to how diverted or problem flights are dealt with by the FAA. If the FAA sent the plane back to Appleton then its not going to one of the many airports you claim they could have gone to. All airlines experience delays and cancellations. If you read the contract of carriage of you would know what the compensation is for delays. Its clearly stated and doesn't go by what passengers think their time is worth.
Posted by momsey on 2010-08-19:
I feel your pain. I had a similar experience with Continental a few years ago, but I was trying to get home from Vegas. You were luckier than we were, though. All we got were meal vouchers, no other compensation. It's really frustrating, but it's a reality of flying. Planes break down, and it might not be as easy as landing at any given airport or just bringing another plane in.

You very well could have a similar experience with another airline.
Posted by Anonymous on 2010-08-19:
Posted by dan gordon on 2010-08-19:
I'm sorry but you got better service than most of us that have been delayed for even a lot longer. They gave you some food and drink. They tried to make it up to you. I'm not sure what you expected. when you have critical deadlines flying a no name airlines is never a good idea. If you were on Delta or American and they had major delays they would rebook you on another carrier. Airtran, sW and others don't have those agreements. You saved a little money but when things go wrong you learned a hard lesson.
Posted by Anonymous on 2010-08-19:
I read this twice and feel like it should have been a compliment!! I have been on Delta flights before that were delayed just as long or longer with NO compensation..delays happen, and to be honest, I'd rather give up 7 hours of my life than to have the pilot ignore a warning sign and end up dead.
Posted by Ytropious on 2010-08-19:
Second DG and JC. I'd be darn happy my plane turned around when an engine light comes on. My safety is worth the delay any day. They provided you with frequent updates, food and drink, and even got you back out flying the same day! I wouldn't be dragging my feet over wanting something extra. Why do we always feel entitled to something?
Posted by Anonymous on 2010-08-19:
Echoing whats been said. It truly sounds like Allegiant did about all they could to keep the customers as happy as possible.

As far as landing the plane at an airport in between ATW and LAS.....not a great decision. Firstly, it really should be an airport that Allegiant serves. Secondly, if the plane did crap out (as it did, many people are at home already and can change plans to go later if they want.

And as far as sending a plane the second the turn-aournd happened. Think about that for a sec. To me, it's amazing they had an extra plane at all much less to send one to any destination that an aircraft has a mechanical issue. Not a very practical thing for an airline to have dozens of extra planes sitting around doing nothing.

All in all.....I honestly believe Allegiant did a good job, other than not providing a phone number and not giving both of you the 25.00 voucher.
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Misleading Pricing
Posted by Blue43 on 08/08/2010
The ticket was advertised as $59.98 RT + taxes +?. The billing to my credit card was $159.83 including $49.98 for prepaid checked baggage(I have none).
     
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Posted by Ben There on 2010-08-08:
You can choose not to pay for luggage if you won't have any.
Posted by kinthenorthwest on 2012-01-09:
There are a list of items you need to ck off. I too was shocked at the nickel and diming on the online site. Then I found out all the airlines are like that..
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