LAS VEGAS, NEVADA -- On 10/08/2013 and 12/03/2013 we paid for "assigned seating" to and from Sanford/Orlando, Florida, on Allegiant Airlines Flights 728 and 729 from Little Rock, Arkansas. We did NOT get our "assigned seats", but, were told that there was ONLY "open seating" on each flight effectively "cheating us" of our money? We did NOT fly on Allegiant Airlines, but, on subcontractors (Sun Valley and Miami Air)? Additionally, Allegiant Airlines was woefully understaffed at the check in, boarding, and unloading luggage? BEWARE!!!Add reply
ILLINOIS -- Please know I thoroughly agree appalled by Allegiant Airline. I have an 85-year-old mother who is hearing impaired. She cannot speak on a phone. Allegiant would not allow me to make special arrangements for her on a flight that she is traveling alone on. The agent in customer service was the worse. For two days, I tried to reach their customer service for a total of over 1 hour and 45 minutes of waiting time. When I got through, I was told that "Allegiant treats all of their customers the same." Such a script!
I am appalled that Allegiant did not allow me to make special arrangements for her. I have done so with no problem on United, American, Southwest, British Airways, and US Air.
Where is Allegiant's customer service?
Scammed by Allegiant Van Lines...
EUGENE, OREGON -- To start off I called Allegiant Van Lines and spoke with Alisha. Allegiant sent me my bid at $3300.00. I was moving from Utah to Georgia. Did I make a mistake yes, but the fact is why are these people ... read full review1 Replies - Latest reply on 09/29/2013
Worst Customer Service
ST PETERSBURG, FLORIDA -- I would like to share my horrible experience on your Alligiant airline. On August 1st my 6 year old daughter and I were flying from St. Petersburg to Youngstown at 7:15 in the morning. We arrived at ... read full review
Lost Baggage-No Communication
LAS VEGAS, NEVADA -- I arrived in Las Vegas via Allegiant airlines on a Direct flight from South Bend Indiana On Thursday evening 9/6/12. I had checked two bags, however when I went to the baggage carousel I found only one ... read full review3 Replies - Latest reply on 09/10/2012
Cost of Tickets/Cancellations
MESA, ARIZONA -- On April 17 I booked a round trip fight for my granddaughter and daughter to fly from Colorado Springs to Phoenix (June) and back (July). I thought booking early would be good to get a good fare. The ... read full review2 Replies - Latest reply on 06/18/2012
Allegiant website for travel reservations is quite deceptive. Everything is opt out, rather than opt in. If you have never used the Allegiant website: beware. Allegiant has a pricing function called Trip Flex which is well hidden and it goes relatively unnoticed until you have submitted your reservation and billed. Afterwards, when you see this charge and do diligent research, you find it can be deleted, but can only receive a credit voucher which means you would have to fly Allegiant again to recover this charge. Add reply
This airline will kill you with baggage fees. And they will charge twice and then deny. I can prove I paid for my son's baggage online and then the gate agent had no record of it when he checked in and forced him to pay again. When I caught what had happened I called the only number available and the agent stated that he would not have to pay on his return flight as there was a credit on his itinerary... what do you think happened... the gate agent on the return flight stated that his bags had not been paid for of course! He paid again! So now Allegiant owes me/my son $70....I sent an email as that's the only recourse the consumer has and of course got NO response.....So the consumer has no recourse but to wait for them to reply....CANNOT speak to a manager... My advice to you is DO NOT spend your money here! They are a SHADY company... this coming from someone who travels extensively for work and flies ALL airlines....Never have I been treated like this......1 Replies - Latest reply on 04/04/2011Add reply
I do not see why people complain on allegiant. It is the cheapest flight known to man. You get what you pay for. I flew to Vegas round trip for $89. Maybe it was a smaller plane and maybe it did not have all the extras. But for the price who cares? If you are worried about comfort then pay for it. Just like everything in life. Add reply
I was comparing price packages on different sites to fly from Bellingham to Las Vegas & on Alligiant Air (Sunday, Nov, 14,2010) they have advertised save $40.00 when booking Hotel & flight & "•Price ... read full review1 Replies - Latest reply on 11/15/2010