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Allheart.com

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Product error AND poor customer service!
Posted by on
LOUISIANA, MISSOURI -- This company is TERRIBLE!!! I have put up with them for years because their prices have been low, but the customer service aspect has always been sub-par and just continues to get worse. At this point, the low prices mean nothing when you have to deal with slow shipping, no confirmation emails, paying for products but not receiving them and now an inability to own up to company mistakes and provide satisfaction. Here is my latest and I am glad to say, FINAL interaction with them!! Good Riddance!!!

Dear Allheart,
I am writing this letter to let you know how very displeased I am with your company. I just spoke with your customer service representative regarding my order. I was informed that I could not return the uniform tops that I ordered, nor would your company do anything to try to send me corrected uniforms. She stated that I specified that the embroidery be placed on the right side. I DID NOT! After reviewing my "click history", she admitted that I HAD indeed initially clicked "LEFT side embroidery" script for all of the uniforms. However, she states that when asked what I wanted the script to say, (which was my name) that I typed it under the "right side embroidery box". All I know is that I DID indeed choose LEFT side embroidery for the uniforms. The next box to choose was a box asking what I wanted the embroidery to say. And I typed in what I wanted the information to say. If there was a conflict showing that the person wants "left side" embroidery but the name they want entered shows up under the "right side" embroidery text column, then someone should have contacted me to clear up the question of where the embroidery should actually be placed. No one ever did. And she did say herself that my click history shows that I specified "LEFT SIDE EMBROIDERY" although the name was typed under right side text box. (Which I did not select I might add, thus it must automatically come up first as the default.)
And even if I had wanted right side text, I would be sending these back to you because the text on the right side is NOT visible. The lettering is SO far over to the right that it runs into the armpit of the shirt. At the very least, if you are not willing to correct the issue of changing the text over to the left side as I originally specified, you should AT LEAST be willing to move it over more towards the left of the shirt so that it is not hidden in the armpit! You say that 100% customer satisfaction is guaranteed but you have not offered to do anything to help correct these issues. I am very upset because I have been ordering from you all for YEARS, have spent A LOT of money with your company and have encouraged my fellow co-workers and employees that I have supervised to do the same! I guarantee you that all of that is about to come to an end. My company is in the process of switching over to color specific uniforms for each department. Over three hundred employees here are searching for a good place to buy decent, quality uniforms at a low price. Just recently the nurses had asked our therapy department where we would be ordering our uniforms from. I had mentioned that I had placed a test order with your company and would show her the products when they arrived. Sadly, my story now will not be one singing your praises but I will be informing them of the error that has been made and how your company refuses to offer any assistance in correcting errors (even with customers who have placed countless orders with you over the years on behalf of herself and her employees.) Due to your inability to try to make sure your customer is 100% satisfied, this will definitely be the last order that I place with you. Also, as an additional show of my dissatisfaction, I will be returning every item that I bought that is not embroidered. Maybe one day you will learn that customer satisfaction DOES matter!
Sincerely,
An EX-customer
     
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Alain on 2010-06-13:
Customer satisfaction does, indeed, count. My wife, who is a nurse at UPMC Mercy, has had some of the problems you mentioned. They recently had a company come in that was very good on both seletion and quality. When she wakes up I'll see if she has the name of it and get back to you.
PepperElf on 2010-06-13:
on my second ship I bought some hospital scrubs to sleep in - mainly because you never know when they're going to do a "man overboard" drill.... and sometimes it's not a drill. anyway, when it goes down you have to go to your assigned workstation so you can be accounted for.

so.. hospital scrubs. comfy yet fully clothed

I got mine from walmart so... there wasn't any embroidery. though if I wanted embroidery... well I was in the navy so there were several mom & pop embroidery shops around that could do same day or next day service.


and there's a handful of shops in your area that might be able to do it too

http://www.google.com/search?hl=en&source=hp&q=Louisiana%2C+Missouri++embroidery&aq=f&aqi=&aql=&oq=&gs_rfai=CWmbXReUUTO2UFpuIzQSkqOHgBgAAAKoEBU_Q4zCI
Anonymous on 2010-06-13:
PE, you just reminded me of something. I remember some training we did about the guy that was throwing trash off of the fantail, and he forgot to let go of the bag. Man overboard!
Alain on 2010-06-18:
PepperElf has the best suggestion.
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Fine, Until You Have A Problem With Merchandise
Posted by on
LOUISIANA, MISSOURI -- I've been ordering from Allheart.com for 4 to 5 years. There's no store, just online shopping.

One thing that always has bothered me is that they are VERY slow to ship merchandise. Therefore, I usually pay extra to have my orders shipped more quickly.

Most recently, I ordered a pair of collegiate scrubs. When they arrived, they were children's size small. I checked the item numbers and I had ordered an adult size small. I thought that I'd better give them a call, to re-order and make sure that they got the right size this time. But, Allheart.com gives out NO phone number for customers to contact them! That was my first clue that something was wrong. I even went to yellowpages.com and looked them up, and there was NO telephone listing!

I contacted them by email and explained the situation. BG responded and told me to mail the scrub pants back and they would refund my money. I requested that they pay for return postage & she told me to include the receipt for return postage and I would be refunded. I did all this but also included a note requesting that Allheart.com also refund the cost of expedited shipping - for sending me the wrong merchandise.

I received a refund - for the cost of the scrub pants ONLY! I sent an email to BG, using REPLY from the email that she sent to me, in which she gives me the instructions for returning the pants and getting a refund for shipping back. Her response? "You have been refunded $27.98 on April 5th." Like, I didn't know that? I replied, reminding her that she agreed to refund the cost of shipping back to them, that I thought they should refund me for Allheart.com shipping the wrong frickin pants to me, and that I would never shop with them again, AND would tell all of the nurses with whom I work not to shop with them again.

     
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