Don't Use Alliance Home- First American Home Warranty!
SALT LAKE CITY, UTAH -- Hi,
We own a number of rental homes and used Alliance Home Warranty- First American Home Warranty for a number of years. However, the company is now attempting to avoid every claim possible. We have had a few claims, and whenever we do, they are all denied for various reasons. Why have a policy that never covers anything? Recently the repair person they sent out told us we need a whole air conditioning system ( which they would be happy to put in for us for $5000) and that it is not covered under the Alliance warranty. We got it fixed privately by a certified AC repair person for $125. Then we had a minor furnace problem, again the repair company said it wasn't covered because there was no ground wire, code issues, and that we needed a whole new furnace system because it was not to code- offered to fix it for $2800.00. Claim denied by Alliance, again. We called another furnace company that fixed the problem for $75.00 and told us that everything was up to code ( it was 3 year old system). Bit suspicious??? When we have tried to cancel our policies with them, which are obviously worthless, we have told they have not received our repeated letters, faxes, phone calls to cancel our policies etc. I have left messages with everyone in the cancellation department from staff member to management.
I have filed a complaint with the California Department of Insurance- www.insurance.ca.gov and suggest you do as well. Their staff refuse to return messages as well. This company has gone down hill and is obviously doing everything they can to avoid paying out on claims! Be warned!