VAN NUYS, CALIFORNIA -- Be sure you read the detail contract from this company before you purchase a home warranty prior to buting a new home. The spirit of what they sell is one thing and that's all you really get until an item like HVAC needs to be repaired. Then welcome to no customer service from Alliance or their contractor for fixing HVAC in Utah. They don't realize working people who can pay them have to be at work and don't have 4 hours to sit at home and wait on the repair service. Also the amount of money covered on repairs is a joke in detail on the contract. Basically you don't even get what you pay for. Be sure before your realtor recommends these people and you pay over $400 for a home warranty that you know what you are really going to get poor service and as low a cost as possible first for them not you. I should have looked also at the reviews on the internet about these guys not one good one did I find and only bad ones. Add reply
Alliance Home Warranty Is The Worst
LAS VEGAS, NEVADA -- I have since 1.21.09 been trying to get what I would consider to be a simple electronic issue repaired.
• On 1.21.09 Can Can Electrical in Las Vegas came out and made a diagnosis of the issue and ... read full review
Terrible Customer Service
DRAPER, UTAH -- I have had such a terrible time trying to get anyone at Alliance Home Warranty to call me back to settle a claim/dispute. I have a rental property and when the furnace broke down the property management ... read full review3 Replies - Latest reply on 02/04/2009
SALT LAKE CITY, UTAH -- We have numerous rentals and carry home warranty coverage. Alliance Home Warranty is very slow in responding and appears to select the most inept contractors that are not concerned one iota about inconveniencing the renter and landlord. An order was placed with Alliance on Thursday, December 11, 2008 for furnace repair. Only through continual calling has a response been provided. As of Monday, December 22,2008 there has been no furnace replacement scheduled even though Alliance's representative stated on the order that it is an emergency due to the weather is below freezing and no heat is in the duplex. I will never recommend this company for any type of coverage.
Everyone beware of the tactics of Alliance; this is not the first time that I have had issue with this company. They go out of their way to either deny the claim or minimally accept any repair/replacement costs.
SALT LAKE CITY, UTAH -- We had a furnace problem during a snow storm in Utah. Our furnace was blowing out cold air only, so I put in a service request with Alliance on a Saturday Afternoon and was told by Alliance that they would classify my problem as an "emergency" meaning that I would receive contact with a technician within 3 hours and have someone at my house to fix the problem within 8 hours. I did not receive a phone call until Sunday afternoon when a message was left by D&D Mechanics of Salt Lake City. I returned the phone call and was told they would go to the office and call me back in 20 minutes. No phone call was received and two other messages I left were not returned. I contacted them Monday morning around 9AM, finally getting someone to answer their phone. The technician arrived around noon on Monday, almost two full days since placing the request. A part had to be found and now it is Wednesday morning and nothing yet. We have gone through the two coldest nights of the year so far WITHOUT heat.
I strongly advise anyone considering Home Warranty Insurance to use something other than Alliance. Their customer service is non-existent as is their common sense.