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Do Not Buy A Residential Services Contract From Allied Home Warranty
Posted by Edan on 06/20/2008
HOUSTON, TEXAS -- Do not purchase a home warranty from Allied Home Warranty company in Texas. They will stick you with what they call “non covered” items that they arbitrarily impose and are not listed in their “non covered items” clause in the contract. They will not look out for your best interests as is their duty under the contract. One Allied employee even admitted to me when I questioned the A/C company that they were using(because we had specifically requested that they not use this particular company as they had sent them in the past and they were a disaster) that, “it is in Allied’s best interest to use this company”. After imposing all sorts of “non covered” charges for the replacement of an A/C unit, to the tune of $825, we consulted with an A/C company who advised us that most of those items were unnecessary.

Therefore, we asked to see the quotes from the A/C company that they were using as proof that those items were quoted and necessary. They refused to provide us with that information, yet required that we pay $825 if we wanted coverage under the contract. We contacted the A/C company independently and they provided us with the quote that they had given to Allied which only contained $160.00 in non-covered charges, yet we were charged $825.00 by Allied. That is precisely why they did not want us to see the quote. When the A/C technician from the company they chose (different from the one they sent originally and who sent us the quote independently) came out to install the new unit, he admitted to us that he had not done some of the things that we had paid the $825.00 for because they were not needed.

We made many attempts to resolve this matter with Allied and they were unwilling to recognize our arguments and make concessions. We believe that they have been deceptive in our dealings and have acted in bad faith and we will be pursuing complaints with the Attorney General and possibly other avenues.


     
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Posted by astro101 on 2008-07-03:
Same problem here! They want $825.00. I took every item listed and priced them at GRAINGER supply which totaled $307.29. But we only need $79.59 out of the list! We also are not 'upgrading.' We are replacing a 13 SEER condenser R-22 with another 13 SEER condenser with R-22. Their "cost" is not based on anything real. They can not justify the price. It looks like a rip-off profit point only. This is not how the warrantee is sold. Do you have more information? What did the attorney general say?
Posted by koyal on 2008-07-13:
Many home warranty companies do this and it is common practice to deny claims for no good reasons. You are not alone experiencing problems with Allied home warranty. I have shared my experiences here

http://www.homewarrantyreviews.com/reviews/allied-home-warranty

Posted by John & Gina on 2009-04-20:
I've had an Allied Home Warranty for two years and compared to the national companies they were the most helpful and covered the majority of my claims. People who understand how a warranty is beneficial would choose Allied over my previous company, American Home Shield.
Posted by John Roberts on 2009-04-28:
yeah, i don't think these users have read the contract or understand enough about HVAC to make these comments...i don't know what they want for $350 but it can't be everything
Posted by ShadyGraves on 2009-08-19:
i have firends that work in appartment maintenance and they said that r-22 is going to be faded out at the yerar end of 2009 and that the 410 a is going to be the new refridgerant used so any rplacement using r-22 will be outdated years end. you can still get the r-22 but at a higher price. SO, my 1 1/2 ton unit they wanted to charge me for uncovered items was $850.00 and they were going to put in a fedder unit. I priced them online from 499.00 to 547.00 then I got a quote from an independant comnpany of 400.00 to install. the uncovered items they wanted to charge me for like removal of old unit, acid wash, things I could do myself they were still going to charge me for wether or not the work was done by the tech. Hear me? Charge me for work not done. File on the better buisness Bureau at bbb.org and ALSO consumer protection division of the Office of the Attorney General at www.oag.state.tx.org. If you plan on suing please contact me at wiggyg2001@yahoo.com
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Ripped off
Posted by ShadyGraves on 08/19/2009
HOUSTON, TEXAS -- O. K. so I had a hole in my line for my a/c unit. The tech said I could have it repaired or replaced since it is so old. I said "cool", replace it since I have a warranty. Come to find out it would cost me a $850.00 deductible. They say it's not a deductible but uncovered items. Some of these so called uncovered I could take care of myself like disposal of old unit. I could take that down to recycle and actually get a bit of money back. So, they said despite what work the tech does or doesn't do it's still going to cost me $850.00. They would still charge me for the work even if they don't do it. How do you think a jury would rule on that? Now check this out. The unit they want to put in is a Fedder unit 1.5 ton that cost $547.00 new plus the $850.00 for installation. I called around and was told fedder was bottom of the line and builders won't even use them... So, I did some more calling around and found a licensed company that would put it in for $400.00 SO I called back and wanted the reapair instead now they won't even repair. So the cost of the warranty plus the 850.00 equals more than the cost of going outside the warranty to get it replaced outside the company. I am on disablity from being shot a couple of times. This is how they treat people? I want to find out as much information on this company as possible. If anyone is thinking of suing these people too please let me know. I have all the time in the world and my post traumatic stress disorder doesn't let me sleep so I can put all my time into making these people do right. My email address is wiggyg2001@yahoo.com. Also, by talking to the techs, I found out that they count on the $850.00 to do the work so of course the techs won't say anything bad against them. Since how is it a warranty when it's going to cost less to go outside the company to get a cheaper replacement using the exact same equipment? If anyone has any information on these people please amil me. President of company, physical address etc... any lawsuits planning, I would love to do a class action on them
     
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Posted by Anonymous on 2009-08-19:
Read your copy of the warranty to see what the coverage actually is and what is stated on deductibles.
Posted by ShadyGraves on 2009-08-19:
These aren't real deductibles but uncovered items under the A/C replacement that "they" say add up to $850.00. Even if I don't want work done on any or all of the uncovered items they will still charge me $850.00. There is no deductible just the $60.00 trade call fee.
Posted by andbran on 2009-08-19:
this is the reason i cancelled AHS. our a/c kept running so we called them. the company they sent said it was dirty and would cost 500.00 dollars to clean. of course they wouldnt cover it. so i called someone i used before. the problem was a 10.00 dollar capciter(?).he didnt even charge me for the house call. the other company wasnt happy because they didnt screw us out of 500.00. after that i gave up on home warranties
Posted by ShadyGraves on 2009-08-21:
****UPDATE***** AFTER FILING WITH THE BBB, THEY ARE NOW OFFERING TO DO A "BUY OUT" OF 547.00 FOR THE A/C UNIT. IF I ACCEPT, I STILL HAVE TO PAY FOR THE LABOR TO INSTALL IT MYSELF BUT IS STILL CHEAPER THAN THEIR DEDUCTIBLE OR "UNCOVERED ITEMS" ($850.00) THEY WANT TO CHARGE ME FOR WETHER OR NOT THE WORK IS DONE. CONTEMPLATING ON WHAT TO DO.
Posted by tnchuck100 on 2009-08-21:
I'll bet this "buy out" also includes the termination of the entire warranty contract as well. Furthermore, the $547 is less than you paid for the contract. Let us know if I am right.

These home warranty outfits are despicable.
Posted by JD on 2013-09-23:
I had too many bad experience with them, from water heater, electrical and A/C, I finally cancel all my contracts with them. They are scamming people left and right. I just wish somebody will do justice to this company.
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Do Not Purchase an Allied Warranty!
Posted by Valmax1205 on 02/17/2014
Attention realtors and customers, do not purchase an Allied Warranty! They own the service company and will diagnose bogus repair and replacement and then deny coverage. They are profiting on both ends at the customers expense! Huge conflict of interest!
     
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Allied Home Warranty Has Awful Customer Service and Zero Knowledge of Services Provided
Posted by Courtney.skains on 12/06/2013
GRANBURY, TEXAS -- Allied Home Warranty has terrible customer service. I have worked in different forms of customer service for 6 years so trust me when I say I know a thing or two about how you should treat your paying customers! Plus, I have common sense about how you should treat other people. Allied Home Warranty knows nothing about customer service.

My husband and I filed a service request 2 weeks ago for a simple dishwasher repair and it is still not fixed (simple enough that I diagnosed the problem and my husband could have easily fixed it in 5 minutes). Since we pay for their service we decided to have them fix the problem instead of us doing the repair (this is what a home warranty company is for, right??).

After multiple unreturned phone calls and voicemails spanning this two week time, my husband waited for over an hour on hold today (over two hours on the phone in total and his entire afternoon) only to find out they won’t replace the simple part. They will only give us $229 cash to replace our $600 Whirlpool Gold dishwasher. Wait, how did we go from replacing a simple part to replacing the entire thing?!? After filing a complaint with them and speaking to a supervisor they will give us $249, instead of $229. Hold the phone, you shouldn’t have gone out of your way. (This is sarcasm, if you couldn’t tell). Why they won’t just replace the simple part and be done with it is beyond me.

Fine, we will take the measly amount offered and be done. The bigger issue here is how we were treated. You are a company that provides a service to those that need your help. Provide this service. Answer their phone calls and call them back when they leave you a message. Offer whatever you can, within reason, to make the customer happy. This is how the customer service industry works. If you search for Allied Home Warranty reviews you will find many people who feel the same way about this company as we do.

I have never written a review online for anything, ever.

I felt that need to warn people not to waste their money on this company and to be aware of what they are getting into.

Do not sure Allied Home Warranty!

     
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This Is a Bad Company and I Am a Realtor
Posted by Muset on 08/20/2013
HOUSTON, TEXAS -- I have kept this home warranty on my home for several years. It has been an awful experience. My hot water heater went out, had to wait 5 days for anyone to come out. I sent emails and made calls and nothing. Now today the manager is on the phone with me trying to make me happy as I told her that Allied would be off my list of Home Warranty Companies that I give to buyers to pick from. I will tell every buyer what I have been thru.
     
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Scandalous Experience With Allied HO Warranty
Posted by Pmeaux on 07/08/2013
AUSTIN, TEXAS -- I switched from my previous warranty provider after receiving a marketing pamphlet in the mail offering a better and improved warranty product for less money ,, service by Texans for Texans,, I had great service with previous provider but thought would give my business to a Tx company who had a pretty good line of bull which proved to be outright lies!!!!!!!!!!

I first reported a leaky kitchen faucet on 7/1/2013. Was told I would hear from a plumber the next day. At the end of the next day I had not heard from plumber so I called Allied and emailed them that I did not get a call...I left message because you can't ever get anyone on the phone,, no one called or responded to my email. I called the next day and was hung up on twice supposedly due to technical issues on their phone,, no call back.

I called back again and got someone who said previous plumber wasn't coming out and that a new plumber would be calling,, that plumber never called but I called them and they showed up that afternoon and said they would try to get the seals to fix the faucet,,, the plumber said he hesitated to come out on this call because Allied owed them over five hundred dollars for previous work and couldn't get paid. They wouldn't start the work until they got authority from Allied that they would pay to repair or replace the faucet.

Allied representative told me on the phone that they only paid for builders grade and regardless of what I had in the kitchen, they would only pay for builders grade. I asked what amount was builders grade,, their response was $50.00.. you can buy a faucet anywhere close to what I had for $50 even builders grade.. I had a solid brass high end faucet .. I finally accepted that I would accept builders grade faucet buy not one for $50... got no where.. said would only pay $50. I asked for mgr and was told mgr would call me next day. No response.. I called and asked for Mgr and left 2 voice messages, no response... called and asked for someone above mgr and was told they were not allowed to give out that information. To this date, no response from mgr.

When plumber called to get ok to install my faucet I had to buy and pay for, Allied told plumber I had to pay the $30 for the connections to make up the faucet above the $60 service fee. Apparently they would pay only for faucet but not for the water lines to make up the faucet to water lines... I am reporting this scam to the Tx Dept of Ins,,, BBB and the chamber of commerce and spent time writing this so hopefully I can deter future interested customers from ever considering this sorry unprofessional and scandalous company from selling any other poor soul who would be far better off keeping their money in their pocket and not for Allied warrant disservice!!!!!!!!
     
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Beware of Allied Home Warranty Contract
Posted by Itzcarol32 on 06/27/2013
HOUSTON, TEXAS -- The garage door opener went out they sent out tech who changed out our opener with new one. a year and a half goes by and garage door starts cracking in middle and then garage door opener goes out. Call Allied and tech comes out says new garage door opener was not installed correctly and not to code. He said it was hung too high and too close to ceiling and put too much strain on door causing fatigue and it cracked. He also said springs should of been replaced. Called Allied and they said they are not covering garage door opener because their is a crack in center of door. We told them that the crack is due to install error caused by their tech. They refused to cover damages.

A/C was replaced in 2010 through Allied. Our cost $1600. Fast forward had A/C tune up end of fall 2013. Allied tech says everything is fine. 2 months later A/C compressor goes out on a 3 year old unit. Allied says compressor is under manufacturer's warranty so they are not covering it. That is fine, I understand that. What I don't understand is after manufacturer replaces part Allied should cover labor. Wrong! They refuse to cover labor if any appliance goes bad even if they were the ones that put the new one in. My labor cost to have new compressor installed. $600. I am cancelling right away and seeking attorney. This company has changed it's contract several times in the 4 years I have had them. Shame on you Allied Home Warranty.
     
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Poor Customer Service and It's a Bunch of Lies
Posted by Marissa.sanchez on 05/24/2013
Bought the home warranty plans. Sounds good on paper and commercial but it's not the truth. So hard to get things done. Prices are ridiculously high. Waste of money. The so called warranty is a Scam. Allied just wants your money.

     
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Do NOT waste your money on this SCAM!
Posted by Paula56 on 03/01/2013
HOUSTON, TEXAS -- 0 stars-Rip off! I unfortunately was not smart enough to do my research online about them before I purchased a home warranty and I was scammed to waste my hard earned money on something I was sure would help me but in the end hindered me beyond belief. I was suspicious about Lone Star because Allied kept insisting to send them to my home and I did not think much of it. Now after reading all the helpful reviews I understand why... They are affiliated and also a horrible scam. Lone Star was sent to my home quite a few times and each and every time they over charged me for sure. The last time they were sent was on a heater issue in which they claimed I needed this and that and my head just hurt with all the nonsense. They attempted to charge me $4000! I canceled the warranty and unfortunately could not get any not a penny back not even the trade call fee from that visit. My wonderful neighbor offered to look at my issue himself and he applauded me for canceling the warranty because he fixed my problem for $140! Yes $140 vs the outrageous $4000 Lone Star and Allied were trying to charge me! You should be ashamed of yourselves Allied and Lone Star! I will be putting away money on the side incase another issue happens but will never trust Allied again. Tthey have left a foul taste in the world of home warranty. To top it off the customer service was bad and worse and worse every time from the representatives stupidity to the managers never available or returning your calls. Mrs Gloria was however helpful and very polite and nice but never did I get a return call from Judi on the issue I had with my dishwasher last year I just kept getting sent to her voicemail box. All I wanted was to get in return the service I was promised when I purchased the home warranty but I struggled anytime I called and needed assistance. People do your research before you do something stupid as me and purchase a home warranty with Allied!
     
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Allied Home Warranty --> CONSUMER BEWARE
Posted by Bassel on 07/24/2010
HOUSTON, TEXAS -- I just found out today that Allied Home Warranty has put my account on hold since June 2009, in their own words "on hold means no service request will be processed on the account" for allegedly a service fee of 60$ not being paid by the tenant of the rental property.

I am the owner and the contract holder and was never informed about my account being on hold, Allied home warranty did not take the time to call or send a letter about this issue and I never received any invoice for this alleged service fee on one of my rental properties.

What's more shocking is that althought they in a way suspended my account since June 2009 without informing me, allied home warranty kept charging my credit card for over a year for a home warranty service they never intended to honor and I did not place a service request today I would have never found out and they would have continued to charge my credit card without providing a service for years to come.

This shows what type of company this is, and for anyone considering home warranty services, save your money and look somewhere else, they only care about charging your credit card they have no cutomer service to give you a courtesy call or send you a letter if there is any issue, they don't even have their physical address listed on their web site, I had to look it up from the state records, customers beware and I will make sure I will inform my realestate agent who introduced me to this mediocre service company and put a posting on HAR to warn other agents.
I am deceived by these practices of fake advertisement pretending to offer better service quality than AHS, and they are local based here in Texas when in reality they have no customer service, no manners and all they care about is charging your credit card, I have the voicemail that allied home representative left and will be happy to post.
     
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Posted by Venice09 on 2010-07-24:
I can see why you're so annoyed. As contract holder, you should be the one notified of any changes. Are they going to reinstate your account after payment of the $60 or have they actually been charging you for something that was canceled?
Posted by Helpful on 2010-07-24:
I agree that you should have been informed. If the terms of the contract were not willing to be given, the payments from your account should have likewise been suspended.
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