Allied Home Warranty

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Rip OFF.... DON'T GET SUCKERED Into Buying This Warranty!
Posted by on
Rating: 1/51
SAN ANTONIO, TEXAS -- I had a routine check done per an email from Allied. So one of THEIR vendors out for the recommended spring maintenance (AC3000). They said I need an evaporator coil replaced as it is leaking. They then called me to say it was improper installation (the standard line they give to deny claims) and a preexisting condition.

I spoke with the inspector who did the inspection on the home at closing in August 2013 and he states there is no indication that this is a true statement. I have a copy of the from the inspection in which he documented the inspection of the property with photographs. He stated that the A/C and heater were installed properly when the home was built and that there was no issue at that time. He inspected the entire system thoroughly, I might add.

I also contacted the appraiser who took photographs and documented the condition of the home prior to purchase and also is prepared to provide a rebuttal to their statements should the word of the inspector not suffice.

In addition I contacted an independent reputable AC company for a second opinion (Jon Wayne) and they too refute Allied Home Warranty's claim.

As mentioned before that the installation was not faulty or improper as they state (improperly denied claims on the grounds of "improper installation" or "preexisting condition") and I find it hard to believe they could make that determination considering no inspection of the appliances in question was carried out at the time the policy was issued.

I have written, called, and waited for the promised response from Allied who supposedly was escalating the dispute and having the situation reviewed.

Allied has systematically avoided and ignored me every time I have reached out to them. Numerous emails have gone unanswered. I call and am promised a return phone call that never happens, and they have hung up on me 5 times after placing me on hold when they were going to get me to the supervisor who was reviewing the situation. No, I was not short, rude or abusive to the call center representative...it is not their fault the company is dishonest and they are just on a script. I get it. So there was no need to disconnect the call after it was transferred.

I have an 81 year old parent living in the home who cannot tolerate heat or humidity as she is post stroke with high blood pressure, diabetes, and a heart condition. It has been several months and I had to get the repair done so I do expect reimbursement as it is medically necessary for her to be in a climate controlled area. Per her physician, and I can provide verification for that as well.

I understand that they receive many clams and use a company they have a vested interest in to mark up the cost of repairs, however, Allied routinely, it seems, improperly rejects claims made by customers.

I called Jon Wayne as they are recommended by my attorney, friends, three local TV stations, and an investigative reporter who is documenting my journey with Allied now. We found a former employee who explained to me that Allied trains service providers to deny all claims and refuse to authorize replacement of appliances or parts which explains why my water softener and ice maker were given the same reasons for denial of repair, although I am curious to know how an Allied technician can tell that a factory installed ice maker in a refrigerator is not built correctly so the claim is automatically denied.....I am sure the manufacturer would benefit from Allied's expertise on the assembly line where the refrigerator was built...yes, that is sarcasm. And at this point I am entitled to it.

This warranty has no value and the entire company is built on lies.
     
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Scandalous Experience With Allied HO Warranty
Posted by on
Rating: 1/51
AUSTIN, TEXAS -- I switched from my previous warranty provider after receiving a marketing pamphlet in the mail offering a better and improved warranty product for less money ,, service by Texans for Texans,, I had great service with previous provider but thought would give my business to a Tx company who had a pretty good line of bull which proved to be outright lies!!!!!!!!!!

I first reported a leaky kitchen faucet on 7/1/2013. Was told I would hear from a plumber the next day. At the end of the next day I had not heard from plumber so I called Allied and emailed them that I did not get a call...I left message because you can't ever get anyone on the phone,, no one called or responded to my email. I called the next day and was hung up on twice supposedly due to technical issues on their phone,, no call back.

I called back again and got someone who said previous plumber wasn't coming out and that a new plumber would be calling,, that plumber never called but I called them and they showed up that afternoon and said they would try to get the seals to fix the faucet,,, the plumber said he hesitated to come out on this call because Allied owed them over five hundred dollars for previous work and couldn't get paid. They wouldn't start the work until they got authority from Allied that they would pay to repair or replace the faucet.

Allied representative told me on the phone that they only paid for builders grade and regardless of what I had in the kitchen, they would only pay for builders grade. I asked what amount was builders grade,, their response was $50.00.. you can buy a faucet anywhere close to what I had for $50 even builders grade.. I had a solid brass high end faucet .. I finally accepted that I would accept builders grade faucet buy not one for $50... got no where.. said would only pay $50. I asked for mgr and was told mgr would call me next day. No response.. I called and asked for Mgr and left 2 voice messages, no response... called and asked for someone above mgr and was told they were not allowed to give out that information. To this date, no response from mgr.

When plumber called to get OK to install my faucet I had to buy and pay for, Allied told plumber I had to pay the $30 for the connections to make up the faucet above the $60 service fee. Apparently they would pay only for faucet but not for the water lines to make up the faucet to water lines... I am reporting this scam to the Tx Dept of Ins,,, BBB and the chamber of commerce and spent time writing this so hopefully I can deter future interested customers from ever considering this sorry unprofessional and scandalous company from selling any other poor soul who would be far better off keeping their money in their pocket and not for Allied warrant disservice!!!!!!!!
     
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Do NOT waste your money on this SCAM!
Posted by on
Rating: 1/51
HOUSTON, TEXAS -- 0 stars-Rip off! I unfortunately was not smart enough to do my research online about them before I purchased a home warranty and I was scammed to waste my hard earned money on something I was sure would help me but in the end hindered me beyond belief. I was suspicious about Lone Star because Allied kept insisting to send them to my home and I did not think much of it. Now after reading all the helpful reviews I understand why... They are affiliated and also a horrible scam. Lone Star was sent to my home quite a few times and each and every time they over charged me for sure. The last time they were sent was on a heater issue in which they claimed I needed this and that and my head just hurt with all the nonsense. They attempted to charge me $4000! I canceled the warranty and unfortunately could not get any not a penny back not even the trade call fee from that visit. My wonderful neighbor offered to look at my issue himself and he applauded me for canceling the warranty because he fixed my problem for $140! Yes $140 vs the outrageous $4000 Lone Star and Allied were trying to charge me! You should be ashamed of yourselves Allied and Lone Star! I will be putting away money on the side incase another issue happens but will never trust Allied again. Tthey have left a foul taste in the world of home warranty. To top it off the customer service was bad and worse and worse every time from the representatives stupidity to the managers never available or returning your calls. Mrs Gloria was however helpful and very polite and nice but never did I get a return call from Judi on the issue I had with my dishwasher last year I just kept getting sent to her voicemail box. All I wanted was to get in return the service I was promised when I purchased the home warranty but I struggled anytime I called and needed assistance. People do your research before you do something stupid as me and purchase a home warranty with Allied!
     
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PK on 2014-06-09:
I have exactly similar experience like this customer. In fact, I asked every time to send some one else, but not Lone Star. Now Lone Star is changed to NRG Services. I had my AC coil leakage, and they gave me a large estimate for upgrade, when other co. was charging me almost half that money. Allied bruntly refused me to pay anything unless I use NRG, and NRG refused to match the price. Well, I got other co to install, and cancel ALLIED after 3 years.
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Do Not Buy A Residential Services Contract From Allied Home Warranty
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HOUSTON, TEXAS -- Do not purchase a home warranty from Allied Home Warranty company in Texas. They will stick you with what they call “non covered” items that they arbitrarily impose and are not listed in their “non covered items” clause in the contract. They will not look out for your best interests as is their duty under the contract. One Allied employee even admitted to me when I questioned the A/C company that they were using(because we had specifically requested that they not use this particular company as they had sent them in the past and they were a disaster) that, “it is in Allied’s best interest to use this company”. After imposing all sorts of “non covered” charges for the replacement of an A/C unit, to the tune of $825, we consulted with an A/C company who advised us that most of those items were unnecessary.

Therefore, we asked to see the quotes from the A/C company that they were using as proof that those items were quoted and necessary. They refused to provide us with that information, yet required that we pay $825 if we wanted coverage under the contract. We contacted the A/C company independently and they provided us with the quote that they had given to Allied which only contained $160.00 in non-covered charges, yet we were charged $825.00 by Allied. That is precisely why they did not want us to see the quote. When the A/C technician from the company they chose (different from the one they sent originally and who sent us the quote independently) came out to install the new unit, he admitted to us that he had not done some of the things that we had paid the $825.00 for because they were not needed.

We made many attempts to resolve this matter with Allied and they were unwilling to recognize our arguments and make concessions. We believe that they have been deceptive in our dealings and have acted in bad faith and we will be pursuing complaints with the Attorney General and possibly other avenues.

     
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astro101 on 2008-07-03:
Same problem here! They want $825.00. I took every item listed and priced them at GRAINGER supply which totaled $307.29. But we only need $79.59 out of the list! We also are not 'upgrading.' We are replacing a 13 SEER condenser R-22 with another 13 SEER condenser with R-22. Their "cost" is not based on anything real. They can not justify the price. It looks like a rip-off profit point only. This is not how the warranty is sold. Do you have more information? What did the attorney general say?
koyal on 2008-07-13:
Many home warranty companies do this and it is common practice to deny claims for no good reasons. You are not alone experiencing problems with Allied home warranty. I have shared my experiences here

http://www.homewarrantyreviews.com/reviews/allied-home-warranty

John & Gina on 2009-04-20:
I've had an Allied Home Warranty for two years and compared to the national companies they were the most helpful and covered the majority of my claims. People who understand how a warranty is beneficial would choose Allied over my previous company, American Home Shield.
John Roberts on 2009-04-28:
yeah, I don't think these users have read the contract or understand enough about HVAC to make these comments...I don't know what they want for $350 but it can't be everything
ShadyGraves on 2009-08-19:
I have friends that work in apartment maintenance and they said that r-22 is going to be faded out at the yerar end of 2009 and that the 410 a is going to be the new refridgerant used so any rplacement using r-22 will be outdated years end. you can still get the r-22 but at a higher price. SO, my 1 1/2 ton unit they wanted to charge me for uncovered items was $850.00 and they were going to put in a fedder unit. I priced them online from 499.00 to 547.00 then I got a quote from an independent comnpany of 400.00 to install. the uncovered items they wanted to charge me for like removal of old unit, acid wash, things I could do myself they were still going to charge me for whether or not the work was done by the tech. Hear me? Charge me for work not done. File on the better business Bureau at bbb.org and ALSO consumer protection division of the Office of the Attorney General at www.oag.state.tx.org. If you plan on suing please contact me at wiggyg2001@yahoo.com
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Allied Home Warranty "One-Page Contract" Is Not a Real Contract.
Posted by on
Rating: 1/51
HOUSTON, TEXAS -- Allied Home Warranty refused to honor its "One-page contract" and repair my plumbing problem. Why do they have a "One-page contract?" Because it is vague and allows them to refuse to honor repair requests at their discretion. Their affiliated contractor is NRG Home Services. NRG and Allied are owned by the same company. It even states so on their website. NRG said my plumbing repairs would not be covered by Allied, but that NRG would do them for $8,400 dollars and would even be so kind as to offer financing. NRG said Allied would provide no further repairs to my plumbing even though it received a clean bill of health by a licensed inspector less than two months earlier. Allied said repairing or replacing pipes is a "modification" and their contract doesn't cover modifications. So, replacing or repairing anything can be considered a modification and is therefore not covered if it would cost Allied too much money to fix. Allied Home Warranty has an A+ rating with the Better Business Bureau. How do they manage that? They pay to be a member of the BBB and the BBB doesn't want to rate their members low. It hurts their business model. Here is the response I got to my complaint with the BBB for Allied Home Warranty failing to make the repairs required by their contract:

-"There are some complaints the BBB cannot process due to our by-laws and national guidelines. The BBB cannot intervene with issues regarding store or company policy. Please understand policies are not required to be posted in the stores or on receipts in the State of Texas. It is very important that consumers ask a lot of questions prior to purchasing a product or use a service to ensure that they understand the company's refund/return/exchange policy clearly.

You may wish to pursue your issue through the court system. The number for Small Claims Court information in Harris County is 713.755.5137.

The BBB has not notified the other party in question but will keep your letter on file. We sincerely hope you can find another way to resolve your dispute."-

It should be noted that Allied Home Warranty's "One-page contract" prohibits you from filing a lawsuit against them (small claims court). It requires you to go through arbitration instead.
     
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Slimjim on 2014-08-26:
Actually I can factually say that isn't how the BBB works. They will remove membership from a company whose grade falls below their threshold. Grades are done on a matrix involving type, how many in a period of time, and how they were resolved. An A doesn't mean that everybody has to be satisfied with a business, just that they don't have egregious complaints for their size.
Kerry on 2014-09-06:
Slimjim, I can factually say that IS how the BBB works. The first part of the BBB scam is that they don't accept all complaints and therefore they don't factor into the "matrix." Complaints about a company not honoring its contract are the most fundamental complaints there are, but the BBB didn't accept mine. You should do a search for "bbb pay for ratings." Also, a leading consumer reporting magazine and a major television network's investigation team don't agree with your assessment of the BBB.
Slimjim on 2014-09-10:
Kerry, what facts do you have? The bad press the BBB received on those articles were years ago and arguably unsubstantiated. I'm not a big BBB fan, but I know quite a bit on how they operate from having business relations with them for years. If we are talking about a rogue chapter or locations who doesn't follow the Virginia HQ mandates, I can't say anything for sure, but I can confirm I know for a fact BBBs I've dealt with do not allow accreditation with a poor matrix grade. If you are a member, you get a half grade bump for being one. That's all membership buys. Slip on your grade below the threshold because of complaint numbers or nature , and they kick you out.
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Allied Home Warranty Has Awful Customer Service and Zero Knowledge of Services Provided
Posted by on
Rating: 1/51
GRANBURY, TEXAS -- Allied Home Warranty has terrible customer service. I have worked in different forms of customer service for 6 years so trust me when I say I know a thing or two about how you should treat your paying customers! Plus, I have common sense about how you should treat other people. Allied Home Warranty knows nothing about customer service.

My husband and I filed a service request 2 weeks ago for a simple dishwasher repair and it is still not fixed (simple enough that I diagnosed the problem and my husband could have easily fixed it in 5 minutes). Since we pay for their service we decided to have them fix the problem instead of us doing the repair (this is what a home warranty company is for, right??).

After multiple unreturned phone calls and voicemails spanning this two week time, my husband waited for over an hour on hold today (over two hours on the phone in total and his entire afternoon) only to find out they won’t replace the simple part. They will only give us $229 cash to replace our $600 Whirlpool Gold dishwasher. Wait, how did we go from replacing a simple part to replacing the entire thing?!? After filing a complaint with them and speaking to a supervisor they will give us $249, instead of $229. Hold the phone, you shouldn’t have gone out of your way. (This is sarcasm, if you couldn’t tell). Why they won’t just replace the simple part and be done with it is beyond me.

Fine, we will take the measly amount offered and be done. The bigger issue here is how we were treated. You are a company that provides a service to those that need your help. Provide this service. Answer their phone calls and call them back when they leave you a message. Offer whatever you can, within reason, to make the customer happy. This is how the customer service industry works. If you search for Allied Home Warranty reviews you will find many people who feel the same way about this company as we do.

I have never written a review online for anything, ever.

I felt that need to warn people not to waste their money on this company and to be aware of what they are getting into.

Do not sure Allied Home Warranty!
     
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Allied Home Warranty --> CONSUMER BEWARE
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HOUSTON, TEXAS -- I just found out today that Allied Home Warranty has put my account on hold since June 2009, in their own words "on hold means no service request will be processed on the account" for allegedly a service fee of 60$ not being paid by the tenant of the rental property.

I am the owner and the contract holder and was never informed about my account being on hold, Allied home warranty did not take the time to call or send a letter about this issue and I never received any invoice for this alleged service fee on one of my rental properties.

What's more shocking is that although they in a way suspended my account since June 2009 without informing me, Allied Home Warranty kept charging my credit card for over a year for a home warranty service they never intended to honor and I did not place a service request today I would have never found out and they would have continued to charge my credit card without providing a service for years to come.

This shows what type of company this is, and for anyone considering home warranty services, save your money and look somewhere else, they only care about charging your credit card they have no customer service to give you a courtesy call or send you a letter if there is any issue, they don't even have their physical address listed on their web site, I had to look it up from the state records, customers beware and I will make sure I will inform my realestate agent who introduced me to this mediocre service company and put a posting on HAR to warn other agents.
I am deceived by these practices of fake advertisement pretending to offer better service quality than AHS, and they are local based here in Texas when in reality they have no customer service, no manners and all they care about is charging your credit card, I have the voicemail that allied home representative left and will be happy to post.
     
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Venice09 on 2010-07-24:
I can see why you're so annoyed. As contract holder, you should be the one notified of any changes. Are they going to reinstate your account after payment of the $60 or have they actually been charging you for something that was canceled?
Helpful on 2010-07-24:
I agree that you should have been informed. If the terms of the contract were not willing to be given, the payments from your account should have likewise been suspended.
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Ripped off
Posted by on
HOUSTON, TEXAS -- O. K. so I had a hole in my line for my a/c unit. The tech said I could have it repaired or replaced since it is so old. I said "cool", replace it since I have a warranty. Come to find out it would cost me a $850.00 deductible. They say it's not a deductible but uncovered items. Some of these so called uncovered I could take care of myself like disposal of old unit. I could take that down to recycle and actually get a bit of money back. So, they said despite what work the tech does or doesn't do it's still going to cost me $850.00. They would still charge me for the work even if they don't do it. How do you think a jury would rule on that? Now check this out. The unit they want to put in is a Fedder unit 1.5 ton that cost $547.00 new plus the $850.00 for installation. I called around and was told fedder was bottom of the line and builders won't even use them... So, I did some more calling around and found a licensed company that would put it in for $400.00 SO I called back and wanted the reapair instead now they won't even repair. So the cost of the warranty plus the 850.00 equals more than the cost of going outside the warranty to get it replaced outside the company. I am on disablity from being shot a couple of times. This is how they treat people? I want to find out as much information on this company as possible. If anyone is thinking of suing these people too please let me know. I have all the time in the world and my post traumatic stress disorder doesn't let me sleep so I can put all my time into making these people do right. My email address is wiggyg2001@yahoo.com. Also, by talking to the techs, I found out that they count on the $850.00 to do the work so of course the techs won't say anything bad against them. Since how is it a warranty when it's going to cost less to go outside the company to get a cheaper replacement using the exact same equipment? If anyone has any information on these people please amil me. President of company, physical address etc... any lawsuits planning, I would love to do a class action on them
     
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Anonymous on 2009-08-19:
Read your copy of the warranty to see what the coverage actually is and what is stated on deductibles.
ShadyGraves on 2009-08-19:
These aren't real deductibles but uncovered items under the A/C replacement that "they" say add up to $850.00. Even if I don't want work done on any or all of the uncovered items they will still charge me $850.00. There is no deductible just the $60.00 trade call fee.
andbran on 2009-08-19:
this is the reason I cancelled AHS. our a/c kept running so we called them. the company they sent said it was dirty and would cost 500.00 dollars to clean. of course they wouldn't cover it. so I called someone I used before. the problem was a 10.00 dollar capciter(?).he didn't even charge me for the house call. the other company wasn't happy because they didn't screw us out of 500.00. after that I gave up on home warranties
ShadyGraves on 2009-08-21:
****UPDATE***** AFTER FILING WITH THE BBB, THEY ARE NOW OFFERING TO DO A "BUY OUT" OF 547.00 FOR THE A/C UNIT. IF I ACCEPT, I STILL HAVE TO PAY FOR THE LABOR TO INSTALL IT MYSELF BUT IS STILL CHEAPER THAN THEIR DEDUCTIBLE OR "UNCOVERED ITEMS" ($850.00) THEY WANT TO CHARGE ME FOR WHETHER OR NOT THE WORK IS DONE. CONTEMPLATING ON WHAT TO DO.
tnchuck100 on 2009-08-21:
I'll bet this "buy out" also includes the termination of the entire warranty contract as well. Furthermore, the $547 is less than you paid for the contract. Let us know if I am right.

These home warranty outfits are despicable.
JD on 2013-09-23:
I had too many bad experience with them, from water heater, electrical and A/C, I finally cancel all my contracts with them. They are scamming people left and right. I just wish somebody will do justice to this company.
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Allied Home Warranty Will Not Be There When You Need Them!!!!
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I have Allied Home Warranty on three of my homes and they wanted to add my condo for coverage too so I did. In March we had ac problems and called Allied for help, they charged me 60 to look at it and said it needed replaced, it was broken and rusted in the attic, then Allied called me and said they would not cover it. I wrote the BBB and the company then changed their mind and said to me and the BBB they would cover all repairs, they send another tech out and he says something else is wrong that Allied will not cover the repair, then I file another complaint and Judy ward with Allied promised me she will cover repairs and fix it, then they send another guy out and he said they wouldn’t fix anything till I paid him 500 to clean the ac unit. I told them if it needs replaced I will not pay to clean it. the president gets into this and sends a threatening email to my work, to my HR, to my CEO saying he will put a restraining order on me if I contact his company again, this is no way to treat a customer. I called my bank and changed my bank accounts and filed claims against this company and still nothing is done. The president then cancels all my policies after I told him not to do so until this problem is fixed, he tried to take all our money and not provide the service he promised to me.

The president of this company ANDREW should be fired and a complaint on record about this incident. Who knows how many customers he treats this way, NEVER DO BUSINESS WITH ALLIED, THEY WILL LIE, CHEAT. and STEAL your MONEY!!!!! Andrew the president operates in a bad faith mode and no one should do business here!!!! Total RIP OFF!!!!!
     
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Soaring Consumer on 2009-04-21:
Hire an attorney and file a civil suit for fraud and harassment, and for the return of all funds paid to this inexistent service.

What they did is outrageous.
ShadyGraves on 2009-08-19:
SO, my 1 1/2 ton unit they wanted to charge me for uncovered items was $850.00 and they were going to put in a fedder unit. I priced them online from 499.00 to 547.00 then I got a quote from an independent comnpany of 400.00 to install. the uncovered items they wanted to charge me for like removal of old unit, acid wash, things I could do myself they were still going to charge me for whether or not the work was done by the tech. Hear me? Charge me for work not done. File on the better business Bureau at bbb.org and ALSO consumer protection division of the Office of the Attorney General at www.oag.state.tx.org. If you plan on suing please contact me at wiggyg2001@yahoo.com
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Allied Lies And Sales Services They Will Not Fix
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DALLAS, TEXAS -- Why do the contractors you send out to my place always want to take money from me under the table and tell me something different every time? I have had three contractors out from your company and they all try to screw me, the one you sent today asked me to pay him 500 to clean my ac then he would submit to you what was really wrong, this is not acceptable. I need my AC FIXED NOW and don’t need any more money stolen from me by your company or the contractors you use, I am not paying 500 for a guy to clean my ac then have it replaced because its broken. I have paperwork stating my unit was cleaned and maintenance done to it the first of this year and I have had it taken care of every year so this is a complete scam and I am tired of Allied wasting my time!!!!! I have had no ac for the past month because of your lousy service and I want something done ASAP!!!

I am writing to say your company has stolen monies from my family and I. Allied has lied, cheated, and sold false services to the American people including myself and my family. We thought buying a home plan through you was a wise decision but in reality we were throwing our money away. I have purchased three warranty plans from your company to cover three of my four homes and finally had to use your service and let me tell you I am so upset and mad at the way your employees run your business. They have lied to me over and over again for weeks promising to fix my ac that went out. I have emails and proof, then they denied me any help and told me to go away. I have been treated so terrible by your company and have told all my family and friends that are with you to cancel and go to another company. You have lied to me and the Better business bureau. I have proof that Allied lies to their customer and will bring this to the public if my problems are not resolved immediately!!!!

I want my ac fixed like you promised me it would be taken care of!!!! If you cannot do this then I want ll my money back from all three of my properties, I want a full refund over the past several years I have paid you coverage then you lie to me and deny the coverage I paid for. This is unacceptable!!!!!

I want a complete and full refund of all monies paid to you from all my properties including the following:

little elm TX
Dallas, TX
Carrollton, TX

I have been sold a false service, I have filed complaints with the BBB, I have contacted my attorney and will soon file a small claim against your company and sue you for the maximum amount. You called and sold me a service that you will not honor. I demand a full and immediate refund all monies paid to you on all my three properties now!!!! Allied even wrote me and the BBB and said they would cover the repair but then at the last minute they deny my coverage again saying I needed to pay 500 to clean the unit before they would replace it, this is total BS.

You sent an email to the BBB and me saying you would cover my repairs to Bent tree forest drive then you turn around and tell me that you will not. I have been lied to many times by your company and have all the evidence I need to sue you for every cent back! I demand FULL REFUNDS on every property so I can take my business somewhere else!!!!!


I have your warranty coverage on three of my four homes and yet you deny me the service you promise and don’t appreciate being promised a warranty and then when I need to use it you deny what I pay for.

you talked me into covering my condo now you will not cover something because it broke, this is not a way to run a business and if you don’t honor what you sold me then I want a full refund!!! You charge me for a service call and didn’t provide any service nor honor the service you promised to me!!! You cannot run a business like this and treat your customers in such a way, this is not right, please help us or cancel my services and give my money back.

I have 3 homes covered under this warranty but will Cancel them all now that I see I have wasted money on Allied and they will do anything not to cover something that is major. They promise service on the website but when you need them they deny you!!!!

I have my condo I purchased covered under your warranty in Dallas. This is the unit you denied my service with when I suddenly had a problem and over the past couple years of me owning it never had an issue.

I will send this email to every organization worldwide to let everyone know of your lies and horrible service to the public, I will not tolerate this type of business activities!!!!!!

     
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Soaring Consumer on 2009-04-20:
Voted helpful. Fight hard and good luck.
BrianGotscrewedbyALLIED on 2009-04-21:
ITS HARD TO FIGHT A COMPANY THAT SIMPLY DOESN'T CARE FOR QUALITY CUSTOMER SERVICE OR VALUES. This company does not operate under proper ethics and promises you services they simply don't intend to keep. My advice to people is to stay away from ALlied and the president of the company Andrew has supported the fact they don't care and are not theree when you need them. They will send shady contractors to your home that are supposed to deny your claim or say something is wrong that is not covered under warraty so you have to pay out of your pocket, Allied told me they would cover all repairs then out of no where they will not talk to you or reapir anything, they lie to you and then will cancel your policy without written consent, RUN AWAY FROM ALLIED, FAST!!!!!!!
BrianGotscrewedbyALLIED on 2009-04-23:
Yes, your right my friend had Allied Home Warranty and they did the same thing to her, she was always denied coverage on items when she needed their help. They would send unsavory techs to your home and would not want to fix anything, they would always explain the problem to be one of the excluded items they would not cover. Your wasting money if you pay for Llied Warranty Home service, your better going with a more reputable company. Allied has over 30 pending complaints with the Better business Bereau, why would you want to pay this company when they have a proven track record of being unfair and running their business under bad faith practices. Someone shoudlturn them in to the Texas Real Estate Commission, they should be fined, or better yet their business shut down. Andrew White the president should be working at Taco Bell but I doubt if he could even do that right. He is the reason the quality of American Businesses is draining our economy!!! BUYERS BEWARE, STAY AWAY FROM ALLIED HOME WARRANTY, You will not be happy.
BrianGotscrewedbyALLIED on 2009-04-23:
One other thing about the president of Allied, he wasn't happy with me telling him I would turn him in to the BBB, and other state agencies so he sent threatening letters to my place of employment and threatened to have a restraining order placed on me because he ripped me off and lied to me, what president running his compnay under proper good faith and ethics would threaten his insured and send emails to his CEO and HR, the president of this company operates in a criminal manner. These are threats that are acceeptable and we as consumers have every right to turn these bad business in when they lie, cheat, and steal from consumers. This in no way constitutes the president of Allied to retialiate against his insured and try to get them in trouble at work. He should be sued for this and I have all the proof to show he is a complete liar. He should not hold his position in this company for breaking the laws and trying to hurt and steal from his insured clients. This man is a total loser!!!!
Slimjim on 2009-04-23:
While you sound like you have a legit complaint, this has been so tainted, it's hard to take it very seriously as complete fact. First, you are answering yourself as if you are a completely different poster confirming a separate experience. That's being willfully deceptive. Now you are saying the president is trying to get you fired? That is incredible. Why does he even know where you work or management contacts. If he's threatening a restraining order, then something is really being left out.
You need to settle this in court frankly. If half of what you say is true, you've got a case for damages.
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