HOUSTON, TEXAS -- I have had my home warranty from "Allied Home Warranty" in Houston since 2007. Last year I went ahead and upgraded my contract to include coverage for my pool. A couple of weeks ago I requested a service from them for my pool filtration system to be checked out since it was not filtering properly. After the contractor verified that the filter girds were damaged and needed to be replaced, they were told by Allied Home Warranty that the grids were not covered under the pool warranty. I went over a copy of my Home warranty contract and in there it clearly says that the "Filteration System" is covered. Now I am not sure why they would not cover the grids which in reality are the main part of filteration system. Maybe it's because the grids are too expensive and they decided they don't want to pay for them! Also at the time I made the service request through their website as part of the description of the issue I wrote the following to describe my issue: "Pool Filteration is not working properly. sand and other debris are entering back into the pool through the return ports. I think my filter grids might be damaged". I believe It would have been professional for someone from their service department to had contacted me and let me know that the "grids" are not covered under the warranty seeing that I was suspicious about the damage to my grids. Then most probably I would have cancelled my service dispatch so that I would not have to pay the $60 trade fee. I went ahead and contacted them (including the company manager) several times regarding this issue both by phone and email but did not get any answers back from them. I really felt cheated in this case and would have at least liked the $60 "Trade Call Fee" that I ended up paying back. After I did not get any response back from them I took my complaint to the "Better Business Bureau" of my area. After doing that finally someone from "Allied Home Warranty" responded to my complaint but he said the same things that their service department had told me which was they will not cover the repairs and will not reimburse me for the $60 "Trade Call Fee" even though I had told them I had a feeling what the problem was with my pool filteration system. I still have an outstanding complaint from them which I doubt it will ever get resolved since they have been giving me the run-around every time I contact them through BBB saying we are not responsible for covering the filter grid and we can not diagnose the issue over the phone and stuff like that. So beware of "Allied Home Warranty" if you are shopping for a Home Warranty!
DALLAS, TEXAS -- Allied Home Warranty is a scam, we had their coverage on three of our homes and once we needed to use their services they were rude unprofessional, and down right a scam to consumers state wide!!!! they send techs to your home and say there is something wrong that will not be covered under warranty just so they don't have to pay to fix your problem, if you give them a fight the president will simply cancel your policy and turn the other way, steal your money, and cost you thousands of dollars while acting and running his company under bad faith and bad ethics this company is a rip off and should be closed down! DO NOT GET SCAMMED BY THESE PEOPLE, GO somewhere else. The president even sent threatening letters to my business so I am filing civil charges and suing this company.
They reported to the BBB they would cover the charges then once the public has cleared away they stab you in the back and lie once again to you sending horrible techs paid to deny your claim to your home and once again your stuck with broken home and problems, this company steals your money and is a rip off.
HOUSTON, TEXAS -- Do not purchase a home warranty from Allied Home Warranty company in Texas. They will stick you with what they call “non covered” items that they arbitrarily impose and are not listed in their “non covered items” clause in the contract. They will not look out for your best interests as is their duty under the contract. One Allied employee even admitted to me when I questioned the A/C company that they were using(because we had specifically requested that they not use this particular company as they had sent them in the past and they were a disaster) that, “it is in Allied's best interest to use this company”. After imposing all sorts of “non covered” charges for the replacement of an A/C unit, to the tune of $825, we consulted with an A/C company who advised us that most of those items were unnecessary.
Therefore, we asked to see the quotes from the A/C company that they were using as proof that those items were quoted and necessary. They refused to provide us with that information, yet required that we pay $825 if we wanted coverage under the contract. We contacted the A/C company independently and they provided us with the quote that they had given to Allied which only contained $160.00 in non-covered charges, yet we were charged $825.00 by Allied. That is precisely why they did not want us to see the quote. When the A/C technician from the company they chose (different from the one they sent originally and who sent us the quote independently) came out to install the new unit, he admitted to us that he had not done some of the things that we had paid the $825.00 for because they were not needed.
We made many attempts to resolve this matter with Allied and they were unwilling to recognize our arguments and make concessions. We believe that they have been deceptive in our dealings and have acted in bad faith and we will be pursuing complaints with the Attorney General and possibly other avenues.
HOUSTON, TEXAS -- After paying on this policy for two years it took them 6 months to get someone out to look at some water spots on the ceiling by outgoing vents. They said it was "pre-existing" problem. Wouldn't pay. Three visits for three different problems all seem to be from pre-existing problems. I cancelled today.
HOUSTON, TEXAS -- Attention realtors and customers, do not purchase an Allied Warranty! They own the service company and will diagnose bogus repair and replacement and then deny coverage. They are profiting on both ends at the customers expense! Huge conflict of interest!
HOUSTON, TEXAS -- I have kept this home warranty on my home for several years. It has been an awful experience. My hot water heater went out, had to wait 5 days for anyone to come out. I sent emails and made calls and nothing. Now today the manager is on the phone with me trying to make me happy as I told her that Allied would be off my list of Home Warranty Companies that I give to buyers to pick from. I will tell every buyer what I have been through.
HOUSTON, TEXAS -- Bought the home warranty plans. Sounds good on paper and commercial but it's not the truth. So hard to get things done. Prices are ridiculously high. Waste of money. The so called warranty is a Scam. Allied just wants your money.
HOUSTON, TEXAS -- Purchased a 1.5 Mil custom home with a built in commercial refrigerator. Within the first few days of moving in we noticed some ice buildup in the Refrigerator section behind the produce drawer. Call Allied, over a span of several weeks, they sent 3 techs from 3 different companies to fix the problem all were unsuccessful at resolving the problem and we were told that they don't handle built in refrigerators. Why would Allied take our $500 for coverage and then send techs out that are NOT qualified. Then Allied tells us that we knew about the problem, therefore they are not going to cover fixing a $7k Refrigerator. They simply did not want to fix it or possibly replace it. We did not know about the problem, Allied are supposed to cover existing problems with the policy that we have and therefore this is covered, but they said that we knew about the existing problem, which we did NOT and they don't cover "known existing problems". How could we know about it when we moved 1000 miles from a different State. They will use any excuse to NOT cover your item. We do NOT recommend using them what-so-ever.
Run as fast as you can from this company. Our Realtor and the rest of his group at Coldwell Banker refuse to use Allied after the way we were treated and have migrated their clients to other warranty companies. We are considering taking them to court about it, they should not be allowed to get away with this. The more people post about this company, the better.
DALLAS, TEXAS -- Allied Home Warranty is by far the worst warranty company I've ever dealt with. Not only was the service HORRENDOUS [snip], but I found out that they only use a handful of sub-par contractors. The contractors don't even like doing the work for them because of how long it takes for them to be reimbursed. I had an A/C that needed work. My house was 98 degrees during the summer in TX, and "Sheryl" would not approve any work to be done on the unit until she got a second opinion from another company. In the meanwhile, she put this on her back burner while my house was nearing 100 degrees inside. I could go on & on about the struggle over this one issue that went on for MONTHS, and tell you how I could easily sue the company, but it wasn't worth my time or expense to sue.
I just told them to shove it when asked if I wanted to renew.
HOUSTON, TEXAS -- We have a warranty cover with this company they screwed us twice, first with the heater furnace they they did not cover saying that it was a pre-existing condition although this is not stated in the contract and the second time with our AC unit they recommended a company that wanted to charge us $850 extra for stuff that doesn't need to be changed, and they wouldn't allow us to find someone else or re-reimburse us although this is stated in the contract.
This is the worst warranty company ever, no one should work with them they are liars.