DALLAS, TEXAS -- Why do the contractors you send out to my place always want to take money from me under the table and tell me something different every time? I have had three contractors out from your company and they all try to screw me. The one you sent today asked me to pay him 500 to clean my AC then he would submit to you what was really wrong. This is not acceptable. I need my AC FIXED NOW and don't need any more money stolen from me by your company or the contractors you use.
I am not paying 500 for a guy to clean my AC then have it replaced because it's broken. I have paperwork stating my unit was cleaned and maintenance done to it the first of this year and I have had it taken care of every year so this is a complete scam and I am tired of Allied wasting my time!!!!! I have had no AC for the past month because of your lousy service and I want something done ASAP!!!
I am writing to say your company has stolen monies from my family and I. Allied has lied, cheated, and sold false services to the American people including myself and my family. We thought buying a home plan through you was a wise decision but in reality we were throwing our money away. I have purchased three warranty plans from your company to cover three of my four homes and finally had to use your service. And let me tell you I am so upset and mad at the way your employees run your business.
They have lied to me over and over again for weeks promising to fix my AC that went out. I have emails and proof, then they denied me any help and told me to go away. I have been treated so terrible by your company and have told all my family and friends that are with you to cancel and go to another company. You have lied to me and the Better Business Bureau. I have proof that Allied lies to their customer and will bring this to the public if my problems are not resolved immediately!!!!
I want my AC fixed like you promised me it would be taken care of!!!! If you cannot do this then I want all my money back from all three of my properties. I want a full refund over the past several years I have paid you coverage then you lie to me and deny the coverage I paid for. This is unacceptable!!!!! I want a complete and full refund of all monies paid to you from all my properties including the following: Little Elm TX; Dallas, TX; Carrollton, TX.
I have been sold a false service. I have filed complaints with the BBB. I have contacted my attorney and will soon file a small claim against your company and sue you for the maximum amount. You called and sold me a service that you will not honor. I demand a full and immediate refund all monies paid to you on all my three properties now!!!! Allied even wrote me and the BBB and said they would cover the repair but then at the last minute they deny my coverage again saying I needed to pay 500 to clean the unit before they would replace it, this is total BS.
You sent an email to the BBB and me saying you would cover my repairs to Bent Tree Forest Drive then you turn around and tell me that you will not. I have been lied to many times by your company and have all the evidence I need to sue you for every cent back! I demand FULL REFUNDS on every property so I can take my business somewhere else!!!!! I have your warranty coverage on three of my four homes and yet you deny me the service you promise. And don't appreciate being promised a warranty and then when I need to use it you deny what I pay for.
You talked me into covering my condo. Now you will not cover something because it broke. This is not a way to run a business. And if you don't honor what you sold me then I want a full refund!!! You charge me for a service call and didn't provide any service nor honor the service you promised to me!!! You cannot run a business like this and treat your customers in such a way. This is not right. Please help us or cancel my services and give my money back.
I have 3 homes covered under this warranty but will cancel them all now that I see I have wasted money on Allied and they will do anything not to cover something that is major. They promise service on the website but when you need them they deny you!!!! I have my condo I purchased covered under your warranty in Dallas. This is the unit you denied my service with when I suddenly had a problem, and over the past couple years of me owning it never had an issue. I will send this email to every organization worldwide to let everyone know of your lies and horrible service to the public. I will not tolerate this type of business activities!!!!!!
AUSTIN, TEXAS -- Terrible. My AC stopped working. I received my own estimates for around $1000 and was told I had to replace the whole outside unit. I then called Allied who sent someone out who also confirmed that you couldn't just replace the one broken part, you had to replace the whole outside unit, but they were going to charge $2000.
The kicker, Allied said they would only pay $700 to replace the one broken piece because the rest is a "modification". Never mind that both repair people said it's not even possible to only replace the one piece. Allied is a scam.
HOUSTON, TEXAS -- I have had my home warranty from "Allied Home Warranty" in Houston since 2007. Last year I went ahead and upgraded my contract to include coverage for my pool. A couple of weeks ago I requested a service from them for my pool filtration system to be checked out since it was not filtering properly. After the contractor verified that the filter grids were damaged and needed to be replaced, they were told by Allied Home Warranty that the grids were not covered under the pool warranty. I went over a copy of my Home warranty contract and in there it clearly says that the "Filtration System" is covered.
Now I am not sure why they would not cover the grids which in reality are the main part of filtration system. Maybe it's because the grids are too expensive and they decided they don't want to pay for them! Also at the time I made the service request through their website, as part of the description of the issue, I wrote the following to describe my issue: "Pool Filtration is not working properly. Sand and other debris are entering back into the pool through the return ports. I think my filter grids might be damaged".
I believe It would have been professional for someone from their service department to had contacted me and let me know that the "grids" are not covered under the warranty seeing that I was suspicious about the damage to my grids. Then most probably I would have cancelled my service dispatch so that I would not have to pay the $60 trade fee. I went ahead and contacted them (including the company manager) several times regarding this issue both by phone and email but did not get any answers back from them. I really felt cheated in this case and would have at least liked the $60 "Trade Call Fee" that I ended up paying back.
After I did not get any response back from them I took my complaint to the "Better Business Bureau" of my area. After doing that finally someone from "Allied Home Warranty" responded to my complaint but he said the same things that their service department had told me which was they will not cover the repairs and will not reimburse me for the $60 "Trade Call Fee" even though I had told them I had a feeling what the problem was with my pool filtration system.
I still have an outstanding complaint from them which I doubt it will ever get resolved since they have been giving me the runaround every time I contact them through BBB saying we are not responsible for covering the filter grid and we cannot diagnose the issue over the phone and stuff like that. So beware of "Allied Home Warranty" if you are shopping for a Home Warranty!
DALLAS, TEXAS -- Allied Home Warranty is a scam. We had their coverage on three of our homes and once we needed to use their services they were rude, unprofessional, and downright a scam to consumers statewide!!!! They send techs to your home and say there is something wrong that will not be covered under warranty just so they don't have to pay to fix your problem.
If you give them a fight, the president will simply cancel your policy and turn the other way, steal your money, and cost you thousands of dollars while acting and running his company under bad faith and bad ethics. This company is a rip off and should be closed down! DO NOT GET SCAMMED BY THESE PEOPLE, GO somewhere else. The president even sent threatening letters to my business so I am filing civil charges and suing this company.
They reported to the BBB they would cover the charges. Then once the public has cleared away, they stab you in the back and lie once again to you sending horrible techs paid to deny your claim to your home, and once again you're stuck with broken home and problems. This company steals your money and is a rip off.
HOUSTON, TEXAS -- Do not purchase a home warranty from Allied Home Warranty company in Texas. They will stick you with what they call “non covered” items that they arbitrarily impose and are not listed in their “non covered items” clause in the contract. They will not look out for your best interests as is their duty under the contract. One Allied employee even admitted to me when I questioned the A/C company that they were using (because we had specifically requested that they not use this particular company as they had sent them in the past and they were a disaster) that, “it is in Allied's best interest to use this company”.
After imposing all sorts of “non covered” charges for the replacement of an A/C unit, to the tune of $825, we consulted with an A/C company who advised us that most of those items were unnecessary. Therefore, we asked to see the quotes from the A/C company that they were using as proof that those items were quoted and necessary. They refused to provide us with that information, yet required that we pay $825 if we wanted coverage under the contract.
We contacted the A/C company independently and they provided us with the quote that they had given to Allied which only contained $160.00 in non-covered charges, yet we were charged $825.00 by Allied. That is precisely why they did not want us to see the quote. When the A/C technician from the company they chose (different from the one they sent originally and who sent us the quote independently) came out to install the new unit, he admitted to us that he had not done some of the things that we had paid the $825.00 for because they were not needed.
We made many attempts to resolve this matter with Allied and they were unwilling to recognize our arguments and make concessions. We believe that they have been deceptive in our dealings and have acted in bad faith and we will be pursuing complaints with the Attorney General and possibly other avenues.
HOUSTON, TEXAS -- After paying on this policy for two years it took them 6 months to get someone out to look at some water spots on the ceiling by outgoing vents. They said it was "pre-existing" problem. Wouldn't pay. Three visits for three different problems all seem to be from pre-existing problems. I cancelled today.
HOUSTON, TEXAS -- Attention realtors and customers, do not purchase an Allied Warranty! They own the service company and will diagnose bogus repair and replacement and then deny coverage. They are profiting on both ends at the customer's expense! Huge conflict of interest!
HOUSTON, TEXAS -- I have kept this home warranty on my home for several years. It has been an awful experience. My hot water heater went out, had to wait 5 days for anyone to come out. I sent emails and made calls and nothing. Now, today, the manager is on the phone with me trying to make me happy as I told her that Allied would be off my list of Home Warranty Companies that I give to buyers to pick from. I will tell every buyer what I have been through.
HOUSTON, TEXAS -- Bought the home warranty plans. Sounds good on paper and commercial but it's not the truth. So hard to get things done. Prices are ridiculously high. Waste of money. The so-called warranty is a Scam. Allied just wants your money.
HOUSTON, TEXAS -- Purchased a 1.5 Mil custom home with a built-in commercial refrigerator. Within the first few days of moving in we noticed some ice buildup in the refrigerator section behind the produce drawer. Call Allied, over a span of several weeks, they sent 3 techs from 3 different companies to fix the problem. All were unsuccessful at resolving the problem and we were told that they don't handle built-in refrigerators. Why would Allied take our $500 for coverage and then send techs out that are NOT qualified.
Then Allied tells us that we knew about the problem, therefore they are not going to cover fixing a $7k refrigerator. They simply did not want to fix it or possibly replace it. We did not know about the problem. Allied are supposed to cover existing problems with the policy that we have and therefore this is covered, but they said that we knew about the existing problem, which we did NOT and they don't cover "known existing problems". How could we know about it when we moved 1000 miles from a different state. They will use any excuse to NOT cover your item. We do NOT recommend using them whatsoever.
Run as fast as you can from this company. Our realtor and the rest of his group at Coldwell Banker refuse to use Allied after the way we were treated and have migrated their clients to other warranty companies. We are considering taking them to court about it. They should not be allowed to get away with this. The more people post about this company, the better.