Allied Home Warranty - Page 2

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Beware of "Allied Home Warranty"
Posted by on
HOUSTON, TEXAS -- I have had my home warranty from "Allied Home Warranty" in Houston since 2007. Last year I went ahead and upgraded my contract to include coverage for my pool. A couple of weeks ago I requested a service from them for my pool filtration system to be checked out since it was not filtering properly. After the contractor verified that the filter girds were damaged and needed to be replaced, they were told by Allied Home Warranty that the grids were not covered under the pool warranty. I went over a copy of my Home warranty contract and in there it clearly says that the "Filteration System" is covered. Now I am not sure why they would not cover the grids which in reality are the main part of filteration system. Maybe it's because the grids are too expensive and they decided they don't want to pay for them! Also at the time I made the service request through their website as part of the description of the issue I wrote the following to describe my issue: "Pool Filteration is not working properly. sand and other debris are entering back into the pool through the return ports. I think my filter grids might be damaged". I believe It would have been professional for someone from their service department to had contacted me and let me know that the "grids" are not covered under the warranty seeing that I was suspicious about the damage to my grids. Then most probably I would have cancelled my service dispatch so that I would not have to pay the $60 trade fee. I went ahead and contacted them (including the company manager) several times regarding this issue both by phone and email but did not get any answers back from them. I really felt cheated in this case and would have at least liked the $60 "Trade Call Fee" that I ended up paying back. After I did not get any response back from them I took my complaint to the "Better Business Bureau" of my area. After doing that finally someone from "Allied Home Warranty" responded to my complaint but he said the same things that their service department had told me which was they will not cover the repairs and will not reimburse me for the $60 "Trade Call Fee" even though I had told them I had a feeling what the problem was with my pool filteration system. I still have an outstanding complaint from them which I doubt it will ever get resolved since they have been giving me the run-around every time I contact them through BBB saying we are not responsible for covering the filter grid and we can not diagnose the issue over the phone and stuff like that. So beware of "Allied Home Warranty" if you are shopping for a Home Warranty!
     
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Mrs. V on 2009-07-27:
Tell them to mail you a sheet on 'exactly' what parts are covered for the pool system.

This is also a good idea to do with other items in your home (AC, water heater, etc).

That way, you will always know what is and is not covered in each case.
Anonymous on 2009-07-27:
I'll bet they are focusing on the term filter. A filter is considered a consumable item, I.e., wears out with use like an air filter on a car. I hope you have kept maintenance records because if you didn't Allied will deny a claim on that alone.
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Allied Home Warranty President Acts In Bad Faith Ruins Company Image
Posted by on
DALLAS, TEXAS -- Allied Home Warranty is a scam, we had their coverage on three of our homes and once we needed to use their services they were rude unprofessional, and down right a scam to consumers state wide!!!! they send techs to your home and say there is something wrong that will not be covered under warranty just so they don't have to pay to fix your problem, if you give them a fight the president will simply cancel your policy and turn the other way, steal your money, and cost you thousands of dollars while acting and running his company under bad faith and bad ethics this company is a rip off and should be closed down! DO NOT GET SCAMMED BY THESE PEOPLE, GO somewhere else. The president even sent threatening letters to my business so I am filing civil charges and suing this company.

They reported to the BBB they would cover the charges then once the public has cleared away they stab you in the back and lie once again to you sending horrible techs paid to deny your claim to your home and once again your stuck with broken home and problems, this company steals your money and is a rip off.
     
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ShadyGraves on 2009-08-19:
My 1 1/2 ton unit they wanted to charge me for uncovered items was $850.00 and they were going to put in a fedder unit. I priced them online from 499.00 to 547.00 then I got a quote from an independent comnpany of 400.00 to install. the uncovered items they wanted to charge me for like removal of old unit, acid wash, things I could do myself they were still going to charge me for whether or not the work was done by the tech. Hear me? Charge me for work not done. File on the better business Bureau at bbb.org and ALSO consumer protection division of the Office of the Attorney General at www.oag.state.tx.org. If you plan on suing please contact me at wiggyg2001@yahoo.com
Tom on 2012-03-29:
Don't waste your money on an Allied Surge Protection Warranty with this company. They do not base compensation for damaged equipment based on facts, like your original purchase price or replacement value. They base compensation based on the cheapest similar product they can find on the market. Case in point, my Panasonic 42" Plasma 1080P THX Certified TV was damaged by a surge. They compensated me based on a Zenith 42" Plasma 720P TV which was priced at about a 3rd of the replacement value of my original TV. They also did a similar compensation on my Home Theatre system which was damaged by the same surge. I got about half the replacement value of my Yamaha Receiver because they based compensation on a low end Sony Receiver. Note: Both of my damaged Audio/Video equipment is still available at below MSRP, But Allied Home Warranty refused to use my Brand and Models for consideration in compensation on my $2,000 Electric Surge Protection Plan.
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Do Not Purchase an Allied Warranty!
Posted by on
Rating: 1/51
HOUSTON, TEXAS -- Attention realtors and customers, do not purchase an Allied Warranty! They own the service company and will diagnose bogus repair and replacement and then deny coverage. They are profiting on both ends at the customers expense! Huge conflict of interest!
     
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PK on 2014-06-09:
I concur with this, as I have exactly similar experience.
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This Is a Bad Company and I Am a Realtor
Posted by on
Rating: 1/51
HOUSTON, TEXAS -- I have kept this home warranty on my home for several years. It has been an awful experience. My hot water heater went out, had to wait 5 days for anyone to come out. I sent emails and made calls and nothing. Now today the manager is on the phone with me trying to make me happy as I told her that Allied would be off my list of Home Warranty Companies that I give to buyers to pick from. I will tell every buyer what I have been through.
     
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Poor Customer Service and It's a Bunch of Lies
Posted by on
Rating: 1/51
HOUSTON, TEXAS -- Bought the home warranty plans. Sounds good on paper and commercial but it's not the truth. So hard to get things done. Prices are ridiculously high. Waste of money. The so called warranty is a Scam. Allied just wants your money.
     
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Allied Home Warranty Are The Worst Home Warranty Company
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HOUSTON, TEXAS -- Purchased a 1.5 Mil custom home with a built in commercial refrigerator. Within the first few days of moving in we noticed some ice buildup in the Refrigerator section behind the produce drawer. Call Allied, over a span of several weeks, they sent 3 techs from 3 different companies to fix the problem all were unsuccessful at resolving the problem and we were told that they don't handle built in refrigerators. Why would Allied take our $500 for coverage and then send techs out that are NOT qualified. Then Allied tells us that we knew about the problem, therefore they are not going to cover fixing a $7k Refrigerator. They simply did not want to fix it or possibly replace it. We did not know about the problem, Allied are supposed to cover existing problems with the policy that we have and therefore this is covered, but they said that we knew about the existing problem, which we did NOT and they don't cover "known existing problems". How could we know about it when we moved 1000 miles from a different State. They will use any excuse to NOT cover your item. We do NOT recommend using them what-so-ever.

Run as fast as you can from this company. Our Realtor and the rest of his group at Coldwell Banker refuse to use Allied after the way we were treated and have migrated their clients to other warranty companies. We are considering taking them to court about it, they should not be allowed to get away with this. The more people post about this company, the better.
     
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Soaring Consumer on 2009-03-21:
I highly recommend that you contact the Consumer Protection Division of the Office of the Attorney General for the state of Texas, his website is http://www.oag.state.tx.us/

He deals with fraudulent activity like this.
jktshff1 on 2009-03-21:
Thanks for the post and warning.
This is too large a project for a person to pursue on their own.
I would suggest you get an attorney.
ShadyGraves on 2009-08-19:
Thank you soaring consumer. Allied wants to charge me $850.00 for uncovered items to replace my A/C. To buy an a/c and have it installed through an outside company will cost me $700.00 to $900.00 dollars
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Allied Home Warranty - Worst Warranty Company I've Ever Experienced!
Posted by on
DALLAS, TEXAS -- Allied Home Warranty is by far the worst warranty company I've ever dealt with. Not only was the service HORRENDOUS [snip], but I found out that they only use a handful of sub-par contractors. The contractors don't even like doing the work for them because of how long it takes for them to be reimbursed. I had an A/C that needed work. My house was 98 degrees during the summer in TX, and "Sheryl" would not approve any work to be done on the unit until she got a second opinion from another company. In the meanwhile, she put this on her back burner while my house was nearing 100 degrees inside. I could go on & on about the struggle over this one issue that went on for MONTHS, and tell you how I could easily sue the company, but it wasn't worth my time or expense to sue.

I just told them to shove it when asked if I wanted to renew.
     
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Clogged Drain - Stay Away From Allied!
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AUSTIN, TEXAS -- Allied is the worst warranty company on the planet!

I had a clogged sink and Allied contacted Affordable Plumbing in Austin to repair the problem. Almost a day later, Affordable called me and basically said that they were too stupid to figure out if they could schedule in the job and they would call me back the next morning. No call back, and when I called them I was advised that they were too busy to do a job originating from Allied Warranty. I contacted Sheryl in the service dept. at Allied and she told me that they have nobody else to do the work in Austin and that I should wait until such time as Affordable felt like doing the job. Very rude, incompetent people working for this company and they have such a poor payment record with their service companies that you may as well just chalk the mistake up of dealing with Allied, and pay for the job yourself with a competent company.

Pay your money to Allied, but get no service! That's the Allied Warranty standard.
     
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The Worst Company Ever
Posted by on
HOUSTON, TEXAS -- We have a warranty cover with this company they screwed us twice, first with the heater furnace they they did not cover saying that it was a pre-existing condition although this is not stated in the contract and the second time with our AC unit they recommended a company that wanted to charge us $850 extra for stuff that doesn't need to be changed, and they wouldn't allow us to find someone else or re-reimburse us although this is stated in the contract.

This is the worst warranty company ever, no one should work with them they are liars.
     
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saj80 on 2009-06-08:
May or may not be the worst company ever, but reflective of all home warranty companies.
ShadyGraves on 2009-08-19:
My 1 1/2 ton unit they wanted to replace and charge me for uncovered items was $850.00 and they were going to put in a fedder unit. I priced them online from 499.00 to 547.00 then I got a quote from an independent comnpany of 400.00 to install. the uncovered items they wanted to charge me for like removal of old unit, acid wash, things I could do myself they were still going to charge me for whether or not the work was done by the tech. Hear me? Charge me for work not done. File on the better business Bureau at bbb.org and ALSO consumer protection division of the Office of the Attorney General at www.oag.state.tx.org. If you plan on suing please contact me at wiggyg2001@yahoo.com
patric davis on 2013-07-27:
Ac was. Working. Perfect after tune up. Of allied home warantie. No more ac. 2 tech. Bad. Service. Spend. 280 dllrs so far. No ac. Working , kids and 80 year old. Sleeping. With. 90 degree inside no mess With Texas ,
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