HOUSTON, TEXAS -- 0 stars - Rip off! I unfortunately was not smart enough to do my research online about them before I purchased a home warranty and I was scammed to waste my hard-earned money on something I was sure would help me but in the end hindered me beyond belief. I was suspicious about Lone Star because Allied kept insisting to send them to my home and I did not think much of it. Now after reading all the helpful reviews I understand why... They are affiliated and also a horrible scam.
Lone Star was sent to my home quite a few times and each and every time they overcharged me for sure. The last time they were sent was on a heater issue in which they claimed I needed this and that and my head just hurt with all the nonsense. They attempted to charge me $4000! I canceled the warranty and unfortunately could not get any, not a penny back, not even the trade call fee from that visit. My wonderful neighbor offered to look at my issue himself and he applauded me for canceling the warranty because he fixed my problem for $140! Yes $140 vs the outrageous $4000 Lone Star and Allied were trying to charge me!
You should be ashamed of yourselves Allied and Lone Star! I will be putting away money on the side in case another issue happens but will never trust Allied again. They have left a foul taste in the world of home warranty. To top it off the customer service was bad and worse and worse every time from the representative's stupidity to the managers never available or returning your calls. Mrs ** was however helpful and very polite and nice but never did I get a return call from ** on the issue I had with my dishwasher last year. I just kept getting sent to her voicemail box.
All I wanted was to get in return the service I was promised when I purchased the home warranty but I struggled anytime I called and needed assistance. People do your research before you do something stupid as me and purchase a home warranty with Allied!
HOUSTON, TEXAS -- I just found out today that Allied Home Warranty has put my account on hold since June 2009, in their own words "on hold means no service request will be processed on the account" for allegedly a service fee of 60$ not being paid by the tenant of the rental property.
I am the owner and the contract holder and was never informed about my account being on hold. Allied home warranty did not take the time to call or send a letter about this issue and I never received any invoice for this alleged service fee on one of my rental properties.
What's more shocking is that although they in a way suspended my account since June 2009 without informing me, Allied Home Warranty kept charging my credit card for over a year for a home warranty service they never intended to honor and I did not place a service request today I would have never found out and they would have continued to charge my credit card without providing a service for years to come.
This shows what type of company this is. And for anyone considering home warranty services, save your money and look somewhere else, they only care about charging your credit card. They have no customer service to give you a courtesy call or send you a letter if there is any issue. They don't even have their physical address listed on their website. I had to look it up from the state records.
Customers beware and I will make sure I will inform my real estate agent who introduced me to this mediocre service company and put a posting on HAR to warn other agents. I am deceived by these practices of fake advertisement pretending to offer better service quality than AHS, and they are local based here in Texas, when in reality they have no customer service, no manners and all they care about is charging your credit card. I have the voicemail that allied home representative left and will be happy to post.
HOUSTON, TEXAS -- O. K. so I had a hole in my line for my a/c unit. The tech said I could have it repaired or replaced since it is so old. I said "cool", replace it since I have a warranty. Come to find out it would cost me a $850.00 deductible. They say it's not a deductible but uncovered items. Some of these so called uncovered I could take care of myself like disposal of old unit. I could take that down to recycle and actually get a bit of money back. So, they said despite what work the tech does or doesn't do it's still going to cost me $850.00. They would still charge me for the work even if they don't do it. How do you think a jury would rule on that?
Now check this out. The unit they want to put in is a Fedders unit 1.5 ton that cost $547.00 new plus the $850.00 for installation. I called around and was told Fedders was bottom of the line and builders won't even use them... So, I did some more calling around and found a licensed company that would put it in for $400.00. SO I called back and wanted the repair instead. Now they won't even repair. So the cost of the warranty plus the 850.00 equals more than the cost of going outside the warranty to get it replaced outside the company.
I am on disability from being shot a couple of times. This is how they treat people? I want to find out as much information on this company as possible. If anyone is thinking of suing these people too please let me know. I have all the time in the world and my post traumatic stress disorder doesn't let me sleep so I can put all my time into making these people do right. My email address is **.
Also, by talking to the techs, I found out that they count on the $850.00 to do the work so of course the techs won't say anything bad against them. Since how is it a warranty when it's going to cost less to go outside the company to get a cheaper replacement using the exact same equipment? If anyone has any information on these people please email me. President of company, physical address, etc... Any lawsuits planning, I would love to do a class action on them.
I have Allied Home Warranty on three of my homes and they wanted to add my condo for coverage too, so I did. In March we had AC problems and called Allied for help. They charged me 60 to look at it and said it needed replaced. It was broken and rusted in the attic. Then Allied called me and said they would not cover it. I wrote the BBB and the company then changed their mind and said to me and the BBB they would cover all repairs. They send another tech out and he says something else is wrong that Allied will not cover the repair.
Then I file another complaint and ** with Allied promised me she will cover repairs and fix it. Then they send another guy out and he said they wouldn't fix anything till I paid him 500 to clean the AC unit. I told them if it needs replaced I will not pay to clean it. the president gets into this and sends a threatening email to my work, to my HR, to my CEO saying he will put a restraining order on me if I contact his company again. This is no way to treat a customer. I called my bank and changed my bank accounts and filed claims against this company and still nothing is done.
The president then cancels all my policies after I told him not to do so until this problem is fixed. He tried to take all our money and not provide the service he promised to me. The president of this company ANDREW should be fired and a complaint on record about this incident. Who knows how many customers he treats this way. NEVER DO BUSINESS WITH ALLIED. THEY WILL LIE, CHEAT and STEAL your MONEY!!!!! Andrew the president operates in a bad faith mode and no one should do business here!!!! Total RIP OFF!!!!!
HOUSTON, TEXAS -- Do not purchase a home warranty from Allied Home Warranty company in Texas. They will stick you with what they call “non covered” items that they arbitrarily impose and are not listed in their “non covered items” clause in the contract. They will not look out for your best interests as is their duty under the contract. One Allied employee even admitted to me when I questioned the A/C company that they were using (because we had specifically requested that they not use this particular company as they had sent them in the past and they were a disaster) that, “it is in Allied's best interest to use this company”.
After imposing all sorts of “non covered” charges for the replacement of an A/C unit, to the tune of $825, we consulted with an A/C company who advised us that most of those items were unnecessary. Therefore, we asked to see the quotes from the A/C company that they were using as proof that those items were quoted and necessary. They refused to provide us with that information, yet required that we pay $825 if we wanted coverage under the contract.
We contacted the A/C company independently and they provided us with the quote that they had given to Allied which only contained $160.00 in non-covered charges, yet we were charged $825.00 by Allied. That is precisely why they did not want us to see the quote. When the A/C technician from the company they chose (different from the one they sent originally and who sent us the quote independently) came out to install the new unit, he admitted to us that he had not done some of the things that we had paid the $825.00 for because they were not needed.
We made many attempts to resolve this matter with Allied and they were unwilling to recognize our arguments and make concessions. We believe that they have been deceptive in our dealings and have acted in bad faith and we will be pursuing complaints with the Attorney General and possibly other avenues.
HOUSTON, TEXAS -- I have had my home warranty from "Allied Home Warranty" in Houston since 2007. Last year I went ahead and upgraded my contract to include coverage for my pool. A couple of weeks ago I requested a service from them for my pool filtration system to be checked out since it was not filtering properly. After the contractor verified that the filter grids were damaged and needed to be replaced, they were told by Allied Home Warranty that the grids were not covered under the pool warranty. I went over a copy of my Home warranty contract and in there it clearly says that the "Filtration System" is covered.
Now I am not sure why they would not cover the grids which in reality are the main part of filtration system. Maybe it's because the grids are too expensive and they decided they don't want to pay for them! Also at the time I made the service request through their website, as part of the description of the issue, I wrote the following to describe my issue: "Pool Filtration is not working properly. Sand and other debris are entering back into the pool through the return ports. I think my filter grids might be damaged".
I believe It would have been professional for someone from their service department to had contacted me and let me know that the "grids" are not covered under the warranty seeing that I was suspicious about the damage to my grids. Then most probably I would have cancelled my service dispatch so that I would not have to pay the $60 trade fee. I went ahead and contacted them (including the company manager) several times regarding this issue both by phone and email but did not get any answers back from them. I really felt cheated in this case and would have at least liked the $60 "Trade Call Fee" that I ended up paying back.
After I did not get any response back from them I took my complaint to the "Better Business Bureau" of my area. After doing that finally someone from "Allied Home Warranty" responded to my complaint but he said the same things that their service department had told me which was they will not cover the repairs and will not reimburse me for the $60 "Trade Call Fee" even though I had told them I had a feeling what the problem was with my pool filtration system.
I still have an outstanding complaint from them which I doubt it will ever get resolved since they have been giving me the runaround every time I contact them through BBB saying we are not responsible for covering the filter grid and we cannot diagnose the issue over the phone and stuff like that. So beware of "Allied Home Warranty" if you are shopping for a Home Warranty!
HOUSTON, TEXAS -- The garage door opener went out. They sent out tech who changed out our opener with new one. A year and a half goes by and garage door starts cracking in middle and then garage door opener goes out. Call Allied and tech comes out says new garage door opener was not installed correctly and not to code. He said it was hung too high and too close to ceiling and put too much strain on door causing fatigue and it cracked.
He also said springs should have been replaced. Called Allied and they said they are not covering garage door opener because there is a crack in center of door. We told them that the crack is due to install error caused by their tech. They refused to cover damages.
A/C was replaced in 2010 through Allied. Our cost $1600. Fast forward, had A/C tune up end of fall 2013. Allied tech says everything is fine. 2 months later A/C compressor goes out on a 3 year old unit. Allied says compressor is under manufacturer's warranty so they are not covering it. That is fine, I understand that.
What I don't understand is after manufacturer replaces part, Allied should cover labor. Wrong! They refuse to cover labor if any appliance goes bad even if they were the ones that put the new one in. My labor cost to have new compressor installed, $600. I am cancelling right away and seeking attorney. This company has changed its contract several times in the 4 years I have had them. Shame on you Allied Home Warranty.
DALLAS, TEXAS -- Allied Home Warranty is a scam. We had their coverage on three of our homes and once we needed to use their services they were rude, unprofessional, and downright a scam to consumers statewide!!!! They send techs to your home and say there is something wrong that will not be covered under warranty just so they don't have to pay to fix your problem.
If you give them a fight, the president will simply cancel your policy and turn the other way, steal your money, and cost you thousands of dollars while acting and running his company under bad faith and bad ethics. This company is a rip off and should be closed down! DO NOT GET SCAMMED BY THESE PEOPLE, GO somewhere else. The president even sent threatening letters to my business so I am filing civil charges and suing this company.
They reported to the BBB they would cover the charges. Then once the public has cleared away, they stab you in the back and lie once again to you sending horrible techs paid to deny your claim to your home, and once again you're stuck with broken home and problems. This company steals your money and is a rip off.
HOUSTON, TEXAS -- Purchased a 1.5 Mil custom home with a built-in commercial refrigerator. Within the first few days of moving in we noticed some ice buildup in the refrigerator section behind the produce drawer. Call Allied, over a span of several weeks, they sent 3 techs from 3 different companies to fix the problem. All were unsuccessful at resolving the problem and we were told that they don't handle built-in refrigerators. Why would Allied take our $500 for coverage and then send techs out that are NOT qualified.
Then Allied tells us that we knew about the problem, therefore they are not going to cover fixing a $7k refrigerator. They simply did not want to fix it or possibly replace it. We did not know about the problem. Allied are supposed to cover existing problems with the policy that we have and therefore this is covered, but they said that we knew about the existing problem, which we did NOT and they don't cover "known existing problems". How could we know about it when we moved 1000 miles from a different state. They will use any excuse to NOT cover your item. We do NOT recommend using them whatsoever.
Run as fast as you can from this company. Our realtor and the rest of his group at Coldwell Banker refuse to use Allied after the way we were treated and have migrated their clients to other warranty companies. We are considering taking them to court about it. They should not be allowed to get away with this. The more people post about this company, the better.
DALLAS, TEXAS -- Allied Home Warranty is by far the worst warranty company I've ever dealt with. Not only was the service HORRENDOUS **, but I found out that they only use a handful of sub-par contractors. The contractors don't even like doing the work for them because of how long it takes for them to be reimbursed. I had an A/C that needed work. My house was 98 degrees during the summer in TX, and "**" would not approve any work to be done on the unit until she got a second opinion from another company.
In the meanwhile, she put this on her back burner while my house was nearing 100 degrees inside. I could go on & on about the struggle over this one issue that went on for MONTHS, and tell you how I could easily sue the company, but it wasn't worth my time or expense to sue. I just told them to shove it when asked if I wanted to renew.