HOUSTON, TEXAS -- Do not purchase a home warranty from Allied Home Warranty company in Texas. They will stick you with what they call “non covered” items that they arbitrarily impose and are not listed in their “non covered items” clause in the contract. They will not look out for your best interests as is their duty under the contract. One Allied employee even admitted to me when I questioned the A/C company that they were using (because we had specifically requested that they not use this particular company as they had sent them in the past and they were a disaster) that, “it is in Allied's best interest to use this company”.
After imposing all sorts of “non covered” charges for the replacement of an A/C unit, to the tune of $825, we consulted with an A/C company who advised us that most of those items were unnecessary. Therefore, we asked to see the quotes from the A/C company that they were using as proof that those items were quoted and necessary. They refused to provide us with that information, yet required that we pay $825 if we wanted coverage under the contract.
We contacted the A/C company independently and they provided us with the quote that they had given to Allied which only contained $160.00 in non-covered charges, yet we were charged $825.00 by Allied. That is precisely why they did not want us to see the quote. When the A/C technician from the company they chose (different from the one they sent originally and who sent us the quote independently) came out to install the new unit, he admitted to us that he had not done some of the things that we had paid the $825.00 for because they were not needed.
We made many attempts to resolve this matter with Allied and they were unwilling to recognize our arguments and make concessions. We believe that they have been deceptive in our dealings and have acted in bad faith and we will be pursuing complaints with the Attorney General and possibly other avenues.
HOUSTON, TEXAS -- Allied Home Warranty refused to honor its "One-page contract" and repair my plumbing problem. Why do they have a "One-page contract?" Because it is vague and allows them to refuse to honor repair requests at their discretion. Their affiliated contractor is NRG Home Services. NRG and Allied are owned by the same company. It even states so on their website. NRG said my plumbing repairs would not be covered by Allied, but that NRG would do them for $8,400 dollars and would even be so kind as to offer financing.
NRG said Allied would provide no further repairs to my plumbing even though it received a clean bill of health by a licensed inspector less than two months earlier. Allied said repairing or replacing pipes is a "modification" and their contract doesn't cover modifications. So, replacing or repairing anything can be considered a modification and is therefore not covered if it would cost Allied too much money to fix.
Allied Home Warranty has an A+ rating with the Better Business Bureau. How do they manage that? They pay to be a member of the BBB and the BBB doesn't want to rate their members low. It hurts their business model. Here is the response I got to my complaint with the BBB for Allied Home Warranty failing to make the repairs required by their contract:
-"There are some complaints the BBB cannot process due to our by-laws and national guidelines. The BBB cannot intervene with issues regarding store or company policy. Please understand policies are not required to be posted in the stores or on receipts in the State of Texas. It is very important that consumers ask a lot of questions prior to purchasing a product or use a service to ensure that they understand the company's refund/return/exchange policy clearly.
You may wish to pursue your issue through the court system. The number for Small Claims Court information in Harris County is 713.755.5137. The BBB has not notified the other party in question but will keep your letter on file. We sincerely hope you can find another way to resolve your dispute."-
It should be noted that Allied Home Warranty's "One-page contract" prohibits you from filing a lawsuit against them (small claims court). It requires you to go through arbitration instead.
GRANBURY, TEXAS -- Allied Home Warranty has terrible customer service. I have worked in different forms of customer service for 6 years so trust me when I say I know a thing or two about how you should treat your paying customers! Plus, I have common sense about how you should treat other people. Allied Home Warranty knows nothing about customer service.
My husband and I filed a service request 2 weeks ago for a simple dishwasher repair and it is still not fixed (simple enough that I diagnosed the problem and my husband could have easily fixed it in 5 minutes). Since we pay for their service we decided to have them fix the problem instead of us doing the repair (this is what a home warranty company is for, right??).
After multiple un-returned phone calls and voice mails spanning this two week time, my husband waited for over an hour on hold today (over two hours on the phone in total and his entire afternoon) only to find out they won't replace the simple part. They will only give us $229 cash to replace our $600 Whirlpool Gold dishwasher.
Wait, how did we go from replacing a simple part to replacing the entire thing?!? After filing a complaint with them and speaking to a supervisor they will give us $249, instead of $229. Hold the phone, you shouldn't have gone out of your way (This is sarcasm, if you couldn't tell). Why they won't just replace the simple part and be done with it is beyond me.
Fine, we will take the measly amount offered and be done. The bigger issue here is how we were treated. You are a company that provides a service to those that need your help. Provide this service. Answer their phone calls and call them back when they leave you a message. Offer whatever you can, within reason, to make the customer happy. This is how the customer service industry works.
If you search for Allied Home Warranty reviews you will find many people who feel the same way about this company as we do. I have never written a review online for anything, ever. I felt that need to warn people not to waste their money on this company and to be aware of what they are getting into. Do not insure Allied Home Warranty!
HOUSTON, TEXAS -- I have had my home warranty from "Allied Home Warranty" in Houston since 2007. Last year I went ahead and upgraded my contract to include coverage for my pool. A couple of weeks ago I requested a service from them for my pool filtration system to be checked out since it was not filtering properly. After the contractor verified that the filter grids were damaged and needed to be replaced, they were told by Allied Home Warranty that the grids were not covered under the pool warranty. I went over a copy of my Home warranty contract and in there it clearly says that the "Filtration System" is covered.
Now I am not sure why they would not cover the grids which in reality are the main part of filtration system. Maybe it's because the grids are too expensive and they decided they don't want to pay for them! Also at the time I made the service request through their website, as part of the description of the issue, I wrote the following to describe my issue: "Pool Filtration is not working properly. Sand and other debris are entering back into the pool through the return ports. I think my filter grids might be damaged".
I believe It would have been professional for someone from their service department to had contacted me and let me know that the "grids" are not covered under the warranty seeing that I was suspicious about the damage to my grids. Then most probably I would have cancelled my service dispatch so that I would not have to pay the $60 trade fee. I went ahead and contacted them (including the company manager) several times regarding this issue both by phone and email but did not get any answers back from them. I really felt cheated in this case and would have at least liked the $60 "Trade Call Fee" that I ended up paying back.
After I did not get any response back from them I took my complaint to the "Better Business Bureau" of my area. After doing that finally someone from "Allied Home Warranty" responded to my complaint but he said the same things that their service department had told me which was they will not cover the repairs and will not reimburse me for the $60 "Trade Call Fee" even though I had told them I had a feeling what the problem was with my pool filtration system.
I still have an outstanding complaint from them which I doubt it will ever get resolved since they have been giving me the runaround every time I contact them through BBB saying we are not responsible for covering the filter grid and we cannot diagnose the issue over the phone and stuff like that. So beware of "Allied Home Warranty" if you are shopping for a Home Warranty!
HOUSTON, TEXAS -- The garage door opener went out. They sent out tech who changed out our opener with new one. A year and a half goes by and garage door starts cracking in middle and then garage door opener goes out. Call Allied and tech comes out says new garage door opener was not installed correctly and not to code. He said it was hung too high and too close to ceiling and put too much strain on door causing fatigue and it cracked.
He also said springs should have been replaced. Called Allied and they said they are not covering garage door opener because there is a crack in center of door. We told them that the crack is due to install error caused by their tech. They refused to cover damages.
A/C was replaced in 2010 through Allied. Our cost $1600. Fast forward, had A/C tune up end of fall 2013. Allied tech says everything is fine. 2 months later A/C compressor goes out on a 3 year old unit. Allied says compressor is under manufacturer's warranty so they are not covering it. That is fine, I understand that.
What I don't understand is after manufacturer replaces part, Allied should cover labor. Wrong! They refuse to cover labor if any appliance goes bad even if they were the ones that put the new one in. My labor cost to have new compressor installed, $600. I am cancelling right away and seeking attorney. This company has changed its contract several times in the 4 years I have had them. Shame on you Allied Home Warranty.
DALLAS, TEXAS -- Allied Home Warranty is a scam. We had their coverage on three of our homes and once we needed to use their services they were rude, unprofessional, and downright a scam to consumers statewide!!!! They send techs to your home and say there is something wrong that will not be covered under warranty just so they don't have to pay to fix your problem.
If you give them a fight, the president will simply cancel your policy and turn the other way, steal your money, and cost you thousands of dollars while acting and running his company under bad faith and bad ethics. This company is a rip off and should be closed down! DO NOT GET SCAMMED BY THESE PEOPLE, GO somewhere else. The president even sent threatening letters to my business so I am filing civil charges and suing this company.
They reported to the BBB they would cover the charges. Then once the public has cleared away, they stab you in the back and lie once again to you sending horrible techs paid to deny your claim to your home, and once again you're stuck with broken home and problems. This company steals your money and is a rip off.
HOUSTON, TEXAS -- Purchased a 1.5 Mil custom home with a built-in commercial refrigerator. Within the first few days of moving in we noticed some ice buildup in the refrigerator section behind the produce drawer. Call Allied, over a span of several weeks, they sent 3 techs from 3 different companies to fix the problem. All were unsuccessful at resolving the problem and we were told that they don't handle built-in refrigerators. Why would Allied take our $500 for coverage and then send techs out that are NOT qualified.
Then Allied tells us that we knew about the problem, therefore they are not going to cover fixing a $7k refrigerator. They simply did not want to fix it or possibly replace it. We did not know about the problem. Allied are supposed to cover existing problems with the policy that we have and therefore this is covered, but they said that we knew about the existing problem, which we did NOT and they don't cover "known existing problems". How could we know about it when we moved 1000 miles from a different state. They will use any excuse to NOT cover your item. We do NOT recommend using them whatsoever.
Run as fast as you can from this company. Our realtor and the rest of his group at Coldwell Banker refuse to use Allied after the way we were treated and have migrated their clients to other warranty companies. We are considering taking them to court about it. They should not be allowed to get away with this. The more people post about this company, the better.
DALLAS, TEXAS -- Allied Home Warranty is by far the worst warranty company I've ever dealt with. Not only was the service HORRENDOUS **, but I found out that they only use a handful of sub-par contractors. The contractors don't even like doing the work for them because of how long it takes for them to be reimbursed. I had an A/C that needed work. My house was 98 degrees during the summer in TX, and "**" would not approve any work to be done on the unit until she got a second opinion from another company.
In the meanwhile, she put this on her back burner while my house was nearing 100 degrees inside. I could go on & on about the struggle over this one issue that went on for MONTHS, and tell you how I could easily sue the company, but it wasn't worth my time or expense to sue. I just told them to shove it when asked if I wanted to renew.
AUSTIN, TEXAS -- Allied is the worst warranty company on the planet! I had a clogged sink and Allied contacted Affordable Plumbing in Austin to repair the problem. Almost a day later, Affordable called me and basically said that they were too stupid to figure out if they could schedule in the job and they would call me back the next morning. No call back, and when I called them I was advised that they were too busy to do a job originating from Allied Warranty.
I contacted ** in the service dept. at Allied and she told me that they have nobody else to do the work in Austin and that I should wait until such time as Affordable felt like doing the job. Very rude, incompetent people working for this company and they have such a poor payment record with their service companies that you may as well just chalk the mistake up of dealing with Allied, and pay for the job yourself with a competent company. Pay your money to Allied, but get no service! That's the Allied Warranty standard.
HOUSTON, TEXAS -- After paying on this policy for two years it took them 6 months to get someone out to look at some water spots on the ceiling by outgoing vents. They said it was "pre-existing" problem. Wouldn't pay. Three visits for three different problems all seem to be from pre-existing problems. I cancelled today.