SAYREVILLE, NEW JERSEY -- On Sat, April 14, I negotiated a deal at All Star Mitsubishi for a 2008 Mitsubishi Lancer GTS. We agreed on a trade-in price for my 2004 Pontiac and a selling price as well as payments. This was negotiated in good faith and my car trade-in was appraised multiple times by even one of the dealership owners. I gave them a deposit via phone on my Discover CC for $500 once we had a comfortable quote on insurance that same day, a deposit they wanted to 'hold the deal'.
Bear in mind they also quoted us a below invoice price via the internet on an email prior to our coming in on Saturday the 14th; the final price we negotiated was that price minus a $500 discount they were honoring from the NYC auto show (specifically they were going to give us this discount in lieu of us going to the show and signing up for it, which we offered to do on the spot).
During early price negotiations the salesman employed the notorious 4 Square method. In response I gave him some ridiculously low numbers and forced him to negotiate on the individual points of the deal, demonstrating that I had researched trade values and all other aspects of the costs, financing, and product in question.
Numerous times throughout the process we were guaranteed to get the car we wanted in the right color and with the right options in by Tue, April 17 (** our salesman, and the Business Manager both said this). After going home to get quotes on insurance we placed a $500 down on the car via the phone to 'hold the deal' as they put it. We had a firm deal with a payment number and only needed to take delivery and sign some paperwork.
On Tue, after several days of dealings with the AllStar we were informed that the owner had decided to not honor our good faith negotiated deal. First they tried to push a similar car in the wrong color on us (Sunday the 15th), but we declined. Then we were told they could not get in any cars until May 5th (this was on Monday, the 16th), which we were willing to wait.
Then they called (Tuesday, the 17th) and said they had gotten two exactly as ordered models in on their lot but that they wanted to renegotiate the price higher since they felt that due to the car's sudden popularity they could get more money for the car they tried to cite a "subject to availability" clause. But since they had two available I asked them to honor their agreement with me.
The person represented as one of the 2 owners of the dealership, **, point blank told me on the phone on Tue the 17th at 4pm that he would not honor our deal and was demanding we pay more or that he would sell the car he had gotten in for us to a different seller. He would sell us a car in 60 or more days if he had any in stock under the deal we had negotiated otherwise. I declined to be taken advantage of or let them hold my $500 deposit for 2 or months.
The Dealer represents itself in print (including in the email we have from them) as a No Haggle, Below Invoice pricing dealership. We thought we had a solid deal negotiated and accepted by both sides; money for a down payment was accepted to hold the deal. They quoted us in writing a below invoice price (email) even.
I wish that this dealer be held accountable for completely unethical business practices. Besides attempting to use the '4T' (four square) method of price negotiation, they made then broke a verbal contract/agreement backed by an accepted a down payment to, as they termed it, 'hold the deal', and then attempted to all but extort additional money from me via 'renegotiation' once they thought their car was worth more because of demand; never mind the good faith deal in place. They also attempted to make us buy a different car.
6056 ROUTE 35 NORTH, NEW JERSEY -- Well after three years my car finally gave out. I was in search of something a bit newer that would be reliable. As this would be my first time buying from a dealership I was a bit nervous. So I did some internet shopping. I came upon this dealership. Knowing that my credit was not great, but had a few thousand for a down payment, I thought I would give it a try. I made an appointment with the internet sales department. I then went in and spoke to salesman.
At first everyone seemed nice. Although it gave the feel of the typical uncomfortable car dealer atmosphere. A lot of young salesman with rap music blasting. After reviewing my credit score and talking about my needs he showed me a Kia which was too small for me. He said it may be hard to get me financing without a co-signer. I told him that I am a student just looking for a good deal. But I was also realistic. If he couldn't get me any financing on my own then I would have thanked him for his time and left. I went out to the lot and saw a 2007 Ford Fusion. I liked the size and condition of the car. They were asking about $12000.00.
I said that I would love to have it if they could put me in it. We sat down again. They said it may be hard to get financing because of my credit and income. But they told me to take the car anyway. Now I drove the car almost a month. Then they are telling me that the deal was sealed and I was approved for financing. When I went in to sign the papers and talk to the finance manager, I waited for two hours. The finance manager never even spoke to me or said hi. ** was busy running around whispering with other salesman. I knew something was wrong and felt so uncomfortable.
I finally asked what the problem was and the salesman told me that they could not give me the car because they were going to loose $6800.00 on the deal! How crazy is that. The next day the manager calls and asked me if I would like to finance a Nissan Sentra. Please! That car is just small, crampy and had high miles. I told him after the way I was treated, I would not buy anything from them.
After that they started showing their true colors. The salesman started to text me with his cell phone and threatening me to bring the car back. How unprofessional is that!!! He couldn't even make a phone call!!!! When I finally walked in to return the car I came in with my father. When I walked in some salesman I never even met said o "Salesman o you're in trouble!" OK What the heck did that mean! Again just another show of how unprofessional and ghetto they were. It was a horrible experience and I feel that they knew from the door that they could not give me the deal! They should have been honest like I asked from the beginning.
So please do not go to these people. And just be sure that you have good credit or enough cash to buy a car outright. These guys are sharks in cheap suits and just want to screw you out of money so they can continue buying these cheap suits.
SOUTH AMBOY, NEW JERSEY -- I sent in my Mitsubishi Outlander to All Star Mitsubishi to check the air-conditioning/over-heating issues. Before starting any work, we were told that a complete car diagnostic would be performed a report generated and a detailed estimate provided. It would take approximately 45 minutes for this to be completed. I waited in the waiting area until 2:30pm without a word on the progress of the work. At which time I approached the desk and asked what the hold up was. The response I was given was that "the car is hooked up to a computer and diagnosis is being performed. This is not magic. We're checking your car out".
I then went outside and saw my car still had not been pulled into the service bay - let alone hooked up and being diagnosed! I approached the desk again and informed them of which car they were diagnosing when my car was still outside untouched. They finally brought in the car - close to two hours after my scheduled appointment time. As it was going to take another hour or more I asked them to call me once the report was generated and an estimate prepared. At 5:15pm I received the call stating there was considerable repair needed on the car and that "I was better off trading in my car and getting a used Mitsubishi from us".
I was concerned and skeptical at this time and left straight for All Star to pick up my diagnosis report and estimate to assess the statement. When I arrived at 5:30pm the repairman went into a sales pitch stating that the estimate for the repairs to my car would be $5000 - and instead I should trade-in my car and get a used Mitsubishi which would end up costing me $4500 after the trade-in. Unbelievable! A sales pitch instead of providing me the diagnostic report and explaining what repairs were needed.
I declined the sales pitch and asked for my diagnosis report and detailed estimate. I was not provided either - instead I was handed a bill for $104 of parts and labor. Totally disgusted with this establishment and its repair and selling practices.
I'm a very satisfied customer!! The customer service at this place is absolutely incredible! I was searching for a car at several different dealerships and none of them came close to the treatment and service I got from this one. Everyone was warm, very friendly, and the atmosphere of the place was very comfortable. ** did everything to make sure I got the exact car that I wanted at the best price. He has a high level of positive energy, not pushy at all, very blunt, sincere, and knows how to get things done! I'm so impressed with the experience I had working with him. This is why 5 stars!
SAYRAVILLE, NEW JERSEY -- My wife and I bought a 2005 Chrysler Pacifica. When we purchase the vehicle we're told several time that it was a certified Chrysler used car, and because of that we had 1 year, 12000 miles bumper to bumper warranty from Chrysler and that we could take it anywhere for repairs and maintenance. I had 3 service calls because the engine had no oil in it, and they perform service soon. Indicator kept coming on. The service kept telling us that the oil need to be changed. The car had approx 61000 when it was purchase; right now it has approx 71000 miles. About 1 week after the 3rd and final oil change the engine started making a knocking noise.
I took the car to the dealer, and first they claim that they never told us that the car was a Chrysler used certified car. Then he told us the we signed a waiver, because ** stated to me that each customer get a 1 year 12,000 mile standard and that we gave it away. ** gave me a copy of this waiver and it is very clear that my wife's signature was forged. I tried to get the dealer to honor the warranty, but they won't. The engine will cost me somewhere 6 to 8 thousand dollars.
SOUTH AMBOY, NEW JERSEY -- I am a single mother and I was taken advantage of in the past at other car dealerships. My situation is not the best but I am not about to get into that. I got a call from ** over at All Star Mitsubishi because I needed help with my situation. Prior to my experience with All Star Mitsubishi... I was run all over the state. I went to Union, Jersey City, Newark, EVERYWHERE. ** contacted me and to tell you the truth I was very scared. I had my heart broken in the past and I was not about to get it broken again. I put ** through hell!! I called him every day and even after work. He even gave me his personal number.
When I got there, they were so sweet. It was raining and they meet my with an umbrella. I was there for a while and ** even ordered me lunch. He introduced me to a man named ** and he explained what was going to happen. ** was so kind and worked everything out with me. I was able to purchase a 2008 car. All Star Mitsubishi did what no one else would even take a chance on. I would never buy a car from any other place. After I purchased the car, ** called me just to make sure everything was OK. It was just the most amazing experience...
SOUTH AMBOY, NEW JERSEY -- This was my very 1st car experience, and I just wanted everyone one to know that it was second-to-none. They treated me so well and amazed me with every turn. The car was great. But the salesman was even better. He didn't sell me a car. He worked with me, helped me through the entire process. Such a great experience... I will never forget the people there. I was in and out under an hour with a great car, a great deal, and an even better experience.