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A 1.5 Stars is much too high a rating.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KANSAS CITY, MISSOURI -- How on earth did Allstate get a whole 1.5 stars?!? They are the worst insurance company out there. Don't make the mistake of switching to them to cut costs, you'll regret it.

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Bad Business!
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Rating: 1/51

MOBILE, ALABAMA -- I was rear ended and got 0 help from Allstate. My brand new car is totaled. They wouldn't even call the person's insurance company who hit me. They told me my rate would go up. Plus it's my only wreck I've ever had. Accident forgiveness is a lie. And I never got a good driver's check either!! All lies to suck people in and then screw them!!! ZERO STARS!!!

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$20 Gas Card Scam, No Gas Card for me...
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Rating: 1/51

IN PLAINFIELD, ILLINOIS -- I recently went to Allstate insurance agent Kevin ** office with a flier I received in the mail promising a $20 Gas Card Flier. It said "Stop by my office for a $20 gas card." I was told I would not get one. I do not work for Allstate, so I feel I deserve a card with this flier. Really false advertising.

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There ARE Good Mechanics Out There
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PHOENIX, ARIZONA -- Allstate Transmission & Auto Repair rebuilt the transmission on my 2000 Ford Expedition on April 1, 2010. My Expedition (4x4) had (at that time) over 150,000 miles on it and couldn't be driven over 35 miles per hour or it would stall going into the next gear. They are knowledgeable, trustworthy and timely. They were by far the best price I could find, charging me $1195 and on their website offer coupons, so they took off another $123. The warranty was 12,000 miles or a year, whichever came first. It has been almost 16 months later (and now I have over 214,000 miles) and it is running great. I did have to take the truck back in last week and they replaced the brakes, charged my air conditioner and put in a brand new radiator. Like the last work performed, they were very affordable and timely. The truck is running great! I highly recommend them to everyone. Thank you Allstate Transmission & Auto Repair! You have a lifetime customer!

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Great Service
StarStarStarStarStarBy -
Rating: 5/51

We have been with Allstate since 2003, and our truck had the same scratches and dings Sunday that it had when we bought it. We were in what we call our 'office' Sunday, on our computers, when we heard a crash and our truck's alarm started sounding. Someone visiting across the street had hit our truck with a Honda 750 motorcycle (I thought it was one of the big V-Twins). We had two patrol cars, a fire truck and two ambulances on scene in short order. The rider, whom I suspect was a new rider had lost control and messed up the entire right side of our truck. I was sick.

We called the 24-hour line for Allstate, and an adjuster was here Tuesday about noon. By the time he left, an appointment was made at a local body shop that is part of a Chrysler dealership, and we found we would not have to pay a deductible. The estimate was for just over $2700. Monday, we take the truck in, and they will have it for 6-8 days. Everyone was great, and the adjuster carefully explained so we would understand the entire process. I wish I could use the adjuster's name, but he is fantastic.

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No loyalty, no class
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CAPE CORAL, FLORIDA -- I have been a customer of Allstate for 17 years and I stopped in the 1202 Cape Coral office in fort myers office today to transfer my insurance down to fort myers after a recent move. I have never been so humiliated by a person who provides a service in my life. He essentially told me he did not call me back because I had insufficient insurance on my vehicles and he did not want to take on the liability of my lack of coverage on my vehicles.

Please keep in mind that I was in his office for boat insurance, renters insurance and flood, not car insurance. I believe he dismissed me as a customer because that my coverage was not significant enough for him to run a quote for me. He proceeded to use scare tactics, telling me I could be sued and lose everything if I was in an accident with this kind of coverage, but never offering me information regarding other alternatives, such as prices or examples of different policy choices for better coverage. He just simply dismissed me and my 18 years of customer loyalty.

When I insisted he explain his reasoning, asking him if my coverage was sufficient under Florida law, why he felt it was inadequate and in what way, he spoke louder and louder until the entire office could hear our conversation and I could not pay attention to what he was saying. When I asked him outright to write down the exact reason he would not give me a quote for my insurance he wrote down, “agency choice for no liability coverage.”

I told him that if this is the case, he should have called me in a timely manner, offered me a quote for my requested coverage and explained his concerns about my insurance and offered me alternatives, not told me loudly in the office that I did not have adequate coverage on my vehicles for him to consider insuring me for my other needs.He also mentioned to me many times that his father owned the company and his father specifically advised him he didn't want to deal with this policy and I should go back to my agent in Venice.

I explained to him that I would be seeking a different company, that I was disgusted with his customer service. He loudly stated as I walked out of the office that if Allstate wrote me such a bad policy, he agreed I should switch companies also. I am mortified, angry and disgusted with my treatment by this agent. More so, I am disappointed that a company I trusted could have this kind of disregard for my loyalty in a time of impersonal, easy access internet insurance.

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Auto/home package bait and switch
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Rating: 1/51

POCATELLO, IDAHO -- In February or March of 2011 I was offered, by Allstate, a bundled service of house insurance with automobile liability insurance. The agent told me that, taken separately, I would be paying more for auto than I currently was with Geico, but that the home insurance would be very competitive, which it was on the surface. I should have known that things were amiss when she told me I could not examine a copy of the policy unless and until I purchased it! But, acting in good faith, I did.

I must make note here that I travel a lot and all correspondence must take place by email, at all times, and I was specific about that with the agent. A week or so after paying the premium, a local representative of the company showed up to look at the house, and he took about an hour and a half to do so. When he was done I asked him "Do you see anything at all which will cause a problem with this policy?" He said no, it all looked fine.

After this I left for about 3 weeks, and upon my return had to contact the Allstate agent about proof of insurance or some other detail, and in the course of conversation she told me the homeowner's policy had been cancelled. I reviewed my email... no notice. I asked why and she said there were problems with the roof (one steel panel was off for a repair), trees too close, construction issues and a couple others I can't recall right now. I asked her if this man who came out was authorized and qualified to answer my questions about potential problems and she said yes, absolutely... so he lied to me evidently. Or so it appears.

I demanded a refund immediately and I got a small refund, of under a hundred dollars. Then they sent me a bill for the some unpaid part of the auto insurance which, now that it was no longer part of a package deal, went up considerably. I called Allstate claim resolution and explained the entire problem. He was very cordial, took note of all I said, and that was the last contact I had. I am now barraged with calls from collectors. I told them, as I told the claims resolution guy, that I am never paying. I have no legal responsibility to deal with collectors but I would like it to stop. Thanks.

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You Need Better Insurance to Protect You From Mayhem, Like Allstate
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PENNSYLVANIA -- One of Allstate's client's hit me from behind going 65 Mph while I was stopped in traffic. This caused the cars to catch on fire and blow up. I lost everything in the car and Allstate does not deny my personal items or claims but wants to only give me $2000 LESS of my claim because they claim my items are used.

They want to deduct money from MY belongings when their client blew my car up! I lost car keys, an iPod, shoes, medication, my daughter's car seat, my daughter's belongings, my laptop, laptop bag and other items I had inside. I have copies of the police report, pictures of the scene (their client never braked), all copies of paperwork admitting their clients fault and more.

The fact that it has been almost 2 months and we cannot replace anything is ridiculous. Allstate seems to think that because my daughter's favorite stuffed animals were 'loved' that I can accept pennies on the dollar for what they are worth? They think that because I wore a pair of shoes TWICE they are worthless? I cannot replace anything, and would have all of my belongings if their client had been paying attention on the road. I was knocked out in my car and another driver had to wake me up to get out as it burst into flames.

The driver was arrested for driving drunk, driving over a hillside and damaging his car weeks before he hit me! He had just gotten his car back from the repair shop 3/19 and wrecked into me 3/21! Their client shared all of this information at the scene of the accident and took full responsibility. All I want to do is get my life back together and replace the things we have lost. I have tried to work with customer service this whole time and they do not want to cooperate.

This is the worst customer service experience of my life; I do not know how they can treat me like I am the one at fault when I could have lost my life that day. Allstate makes you feel like you are in one of their Mayhem commercials. They must get their ideas from claims from their clients that they deny and put through further hell.

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Payoff of false claim
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Your company is the most feckless, self-serving, POC of any I have ever dealt with. If you wish to know why I hold this view, read on. If no, you will be able to get a synopsis from the various insurance rating.com lists most any time. Stop reading now. I have also sent a rant to my full e-mail list. From that I have received several “Thanks” and so far have killed over half a dozen underwritings for you. I will enjoy continuing to spread your “fame” to any and all I meet at every opportunity and every chance I get.

Allstate, you are the most chicken **, back, stabbing, worthless, low life Ins. Co. I've ever encountered. And that includes both Mercury and 21st Century. You all crawl in the same gutter. I will actively insert my thoughts, reasons, and opinions into all conversations re: Ins. companies in which I am engaged. “Why?”, you ask. On the slight chance you may wish to know I'll relate the reason(s).

Earlier this year, ‘10, while driving my 2000 Dodge Dakota pickup, I was involved in an incident on a city street in Santa Clara. I use the word incident advisedly. There was no accident & furthermore, there were no witness. However, rather that support me, your client, you chose to pay off a fraudulent claim for a few hundred bucks as it was cheaper than standing up to a scam. Worse, you then raised my rates to a level that would more than make up the “settlement” in less than 2 years.

To be more specific, The other party claimed there was contact. BULL **! I am an expert in this area. There was NO dent or other marks that could be attributed to any contact with my vehicle. Moreover, there was NO witness. Yes, later a crowd had gathered, however, at the time no one was around, and more specifically, no one was in any position to have seen any contact.

But somehow, by the time you got the report, a witness had been “manufactured”. I don't know if a dent magically appeared or no, but there was NONE at the time. I have built several auto show Custom Cars and Street Rods. I have also participated in several vintage car Concourse de Elegance restoration projects. I know how to both do and spot show winning body work. There was no contact! But AllState chose to craw fish aside and screw me by caving in. Regards, your EX client.

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Deceit and Lies -- Standard Fare at Allstates of America
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MIAMI, FL, DELAWARE -- The owner claims to have been in business for 34 years, but with the kind of deceit and lies which he has served to us, I'd expect that this also is a gross exaggeration. I contacted the owner of Allstate's of America (company name includes an apostrophe), operating out of Miami, via email at bob@allstates.com to purchase several pieces of supposedly reconditioned automotive service equipment. He responded from the email of bigguymiam@msn.com, from which he seems to prefer to conduct his "business".

Among the items which interested me was a Hunter K111 alignment system that I specified had to be adapted to operate on 220 volts, run with Spanish software (included), updated with 2007 specifications, and with an operation manual included.

Luckily, when this machine was unpacked, we did not plug it in immediately since it would have burnt out - it's 110 volt power supply. After connecting it with the appropriate transformer, we discovered it was only in English, and specs only to the year 2006. No manual was included and the Chilean representative of Hunter told us this model CANNOT operate in Spanish since it needs a special adaptor which is no longer sold.

Another piece of equipment which was also supposed to be 220 volts burnt out when we plugged it in, and an automotive lift was missing 164 pieces according to an installation guide which the manufacturer provided us with. This piece was supposed to have been tested and reconditioned, but one of the missing pieces (which was not necessary to remove for shipping) was essential for operation, suggesting that this machine was never tested and, in addition, had a leak in the oil reservoir which would have produced a steady stream of oil had it ever been filled for testing.

Allstate's only response to my report of missing elements and the voltage problem was to ask if I plugged in the balancer and that I needed to find a local technician to fix the problems. Although the equipment was all sold with a 90-day warranty, he did not offer to pay for any of the repairs or service and has not offered any other form of advice or assistance in resolving these issues. He did not respond to any efforts to resolve our complaints through the Miami Better Business Bureau (who has a long list of unresolved complaints against the company), nor through the Florida Consumer Services Bureau.

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Allstate Insurance Rating:
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1.2 out of 5, based on 32 ratings and
73 reviews & complaints.
Contact Information:
Allstate Insurance
2775 Sanders Road
Northbrook, IL 60062
1-800-255-7828 (ph)
847-402-0165 (fax)
www.allstate.com
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