Allstate Insurance - Page 3

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1.4 out of 5, based on 24 ratings and
69 reviews & complaints.
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Agent Rips Off Elderly
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Rating: 1/51
HINSDALE, ILLINOIS -- My parents have been loyal customers for 40 years and the agent has taken many many dollars from my elderly parents when I call her she told me that they would get a 15% off for the past many years but fail to provide them with even a written letter saying they would get this discount then she had the nerve to say that since they had a small claim after no claims for 40 years that they will not get the 15% discount.

I ask her to provide my parents their 15% discount for all those past years they haven't had a discount. She says she cannot do that. I cancelled the policy and we went to another insurance company then she has the nerve to send them an outstanding balance bill because she said she had to terminate the policy. I am filing a complaint with the BBB and filing a complaint to the department of aging.

If this is how this crappy company takes care of theit 40 years loyal customers I cancelled my policy with them as well beware you're in good hands till something happens then they open their hands and treat you like crap.
     
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leet60 on 08/17/2012:
Sorry to hear your parents were misled. As always, with anyone who works on commission, if the "promise" is not in writing, they may deny it was ever offered.
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Agent Left Me With "No Agent" Apparently for 2 + Yrs - Platinum Package
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Rating: 2/51
INDIANAPOLIS, INDIANA -- I didn't routinely check the space on my invoice where it gives Agent's name; suddenly one day discovered NO Agent listed - went back over 2 yrs worth of invoices and saw it was blank - I was flabbergasted! I called another Allstate agency - they informed me my agent no longer works in the business!! I was never notified - and I had been paying every month on a 'Platinum Package' - the most expensive insurance package Allstate offers. It is supposed to include an Agent!!! Also, no one has been overseeing my policy - I was screwed out of several 'good driver' checks that I was receiving 2x a year; When I went to renew my registration at Motor Vehicle they pointed out that under the Description of my car - it states: Vehicle Unknown -- When I asked this new agent that I called about this handling of my account - he was glib and cavalier saying: 'well, you've got one now!" Shouldn't I be getting a hefty rebate for paying on a policy that suddenly and without warning had no agent anymore? Is this legal for an insurance agency to do without any notice?
     
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How to get help on a homeowner's insurance claim?
Posted by on
Rating: 1/51
CALIFORNIA -- We just recently had a leak in our kitchen - turns out it was a busted water pipe behind the kitchen cabinet wall. I understand that the insurance company does not cover faulty plumbing but will cover damage caused by the water leak. We had to turn water off to our house, otherwise we would be living in a river. We can't use our kitchen at all, nor can we take a shower, wash up, or flush the toilet. Allstate offered to reimburse us for our meals and mileage (as we live 45 miles to the closest establishment). The right thing for Allstate to do is put us up in a hotel since our home is considered "non-useable," especially with 2 disabled adults - driving 45 miles each way, three times per day, is really not feasible. First, I'd like to know why Allstate has refused to put us up in a hotel room? I understand about not paying to fix the plumbing, but because of structural repair and lack of use in the home, this should be covered by insurance. Why would they pay for our meals and mileage but not a hotel room? Isn't that the same concept? Second, I do not believe that the adjuster has any idea what he is talking about (and our agent sure has no clue), so who should I contact in Allstate to solve this problem? In the meanwhile, I am sitting in a home with a kitchen that is partially demolished and have no access to water. Do I have a good case to take to an attorney?
     
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ok4now on 06/18/2012:
Here we go again with Allstate, the good hands people. I had a similar situation and hired an attorney. He was well familiar with their stall and delay tactics. For this reason he called them "ALLsnakes." It took time, threats, arbitration but in the end these snakes paid up. They want you to go away and make it difficult for the compensation that you paid for. Most people don't put up a fight so they get away with it. Stand your ground and demand what is yours.
jktshff1 on 06/19/2012:
It seems as if everything but the water is working. Just a suggestion, does a neighbor have a water hose? A bucket of water poured quickly into the commode will flush most of them. Bottled water may be an option.
BigAl on 06/19/2012:
Someone with basic plumbing skills should be able to shut the water flow to the affected area and preserve service to the other areas of the home. That would supply you with basic bathroom needs which is the only benefit of a hotel room. This is probably Allstates position on this.
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Commercials Very Misleading
Posted by on
Rating: 2/51
ST PAUL, MINNESOTA -- I see the commercials and just start seething as to how misleading they are about "accident forgvieness" and deductible going down each year. What they don't tell you is that these "perks" do not apply if you have their so called "value plan". Now I know how they were able to come in under my current company in premium pricing. I had a claim with my old company just before changing. Which kicked up my homeowners premium up about $100 (which I was never notified about) and now I have to wait 3 years before I start checking into different companies. I really should have stayed with my old company.
     
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spiderman2 on 04/13/2012:
I figured there had to be a catch. Nothing in life comes free.
JISCal2 on 04/13/2012:
I've seen the commercials but I can't remember. Do they advertise the accident forgiveness option on the same commercial they advertise the value plan? If they do then they should definitely include a disclaimer.
dan gordon on 04/14/2012:
I switched from the regular plan to the value plan and its saving me about $300 a yr. Sorry if that's deceiving in some way, but if you pay far less with the value plan is the vanishing deductible worth $300 per yr???:?
trmn8r on 04/14/2012:
This doesn't surprise me - it's called marketing. I've never shopped around for car insurance, preferring to stay with State Farm which I have always liked. There is a never-ending campaign to claim one company has lower rates than another. I don't believe SF uses this tactic though. They probably use another...
Starlord on 04/14/2012:
Allstate's Value Plan is, apparently, comparable to the General or one of those. No one should ever expect like accident forgiveness or vanishing deductible on a cut rate program. Our truck is financed, so the credit union requires we carry full coveragelaugh when I see 21st Century or one of those claim they will save us hundreds Allstate. They are comparing apples and oranges. I have compared rates, and to move to another company with identical coverage would cost a bundlere, they caqn save us hundreds, but the coverage will not be the same. They do not advertise the perks in the same commercials as the Value Plan. They may not empha it in the commercials, gbut one does not have to be a genius to figure out a young guy who resembles a hippie and a young woman who is on a Ramen noodle diet will be paying for the top coverage package. We are quite happy with the treatment by Allstate with our truck and renter's insurance at a reasonable rate. Funny thing is, we had just spoken, literally hours before the accident and I had commented the real test of an insurance company was when you file a claim. The janitor in the buiding my mom used to work in was with State Farm for sixteen years, and never filed a claim or had a late payment. One night, someone stole the battery out of his car and tagged it with spray paint. State Farm prmptly paid for the damages. The only problem was, they then cancelled his insuranceif a companmy cancels you, it is very hard to buy insurance anywhere top notch. You are stuck with companies that seem sleazy, and will insure anyone for the state-required minimum.
tnchuck100 on 04/14/2012:
"Accident forgiveness" and "vanishing deductibles" are a scam. You are paying your "penalty" up front instead of when you "might" have to if you had an accident.
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Policy
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Allstate inspected my house last month. I received a letter dated August 25,2011 that my insurance policy would be cancelled Oct 5, 2011 because I don't have porch rails. I had 30 days to respond. I received another letter dated August 30, 2011 they have cancelled the policy. Could you please tell me what happen to the 30 days. But they are still drafting money out of my account. I call customer service two different times and was put on hold for 30 minutes then I was disconnected the second time when I called by I put on hold for 45 minutes and disconnected. Who are these people, good hands my ***
your in good hands as long as they get your money. Have a problem, see how fast they slap you in the face with their good hands.
     
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Skye on 09/03/2011:
Why aren't you dealing with your Allstate agent? That's what they are there for.

Give your agent a call, and forget dealing with the 800 numbers.
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Allstate's Online Customer Portal
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Recently Allstate redesigned their customer service online access. I have been a customer for many years and used the previous online account access with minimal issues, although not perfect. The new updated site has issues I reported earlier this year. I could not access all my accounts. Around April 2011 it was all better. I don't go online every day, but on occasion when I want to make sure everything is in good order. I view auto insurance and my life policies.
Last night I went online and it appears that my account is no longer active. I cannot access it at all. I called Customer Service and she tried password reset twice and it didn't work. I tried to request my password reset and a message indicated password reset sent to my email address on file, but I never received an email. I tried again this morning, thinking through the night all would be better, but nothing.
My concern is that no one at Allstate seems to know why this has happened or provides a good explanation. My only recourse is to change companies since my trust in their abilities to keep my information and accounts safe has waned. I had a similar issue with the old WAMU, now Chase, when my online access to my account was deleted mysteriously and could give access to anyone with my information to set-up a new online account. I left that bank as well. Sorry to say after years of no issues, when a company provides internet services, they best be certain they understand and can manage the technology extremely well.
     
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Skye on 07/13/2011:
Have you tried calling your agent? I never deal with their customer service, I always go through my agent, who actually knows what she is doing. Give your agent a call, and let him/her know the issues you are having.

Good review.
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Allstate Fraud
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COLCHESTER, CONNECTICUT -- Hi. Been with Allstate 40 years off and on. Never made a claim, never had any tickets. My car was stolen April 9 2011. It's May 14 2011 still waiting. They won't call you back. They pass the buck. Rude, they just don't care. My attorney called 3 or 4 times they never called him back. Your in good hands with Allstate...around your neck.

They should be charged with fraud. They Suck.
     
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Skye on 05/14/2011:
I'm not sure why you contacted an attorney, but that was your choice. Your lawyer should know they just don't cut you a check immediately, when a car is stolen.

Did they find your car? I know when my car was stolen, Allstate, whom I've also been with for many years, was top notch. My agent took care of EVERYTHING. He made the calls to Allstates claim department, as well as staying in contact with me everyday, to also make sure I was doing OK, which I wasn't, it was a terrible thing to find your car gone. Then two weeks later, my car was found, destroyed, and I had my check from Allstate a week later. I know how frustrating it is, but it does not happen overnight that you'll receive a check. They investigate, to make sure no fraud what committed, which I am not in any way implying. My entire process took about a month.

I'm sorry this happened to you. I know what a nightmare it is.
trmn8r on 05/14/2011:
Do you have an Allstate agent? Have they told you nothing at all about your claim?

Why are you using an attorney?

With State Farm, I would use my agent to get information. They always answer the phone there. Maybe yours could inquire the status of the claim?
Anonymous on 05/14/2011:
Many factors determine how long it will take for your claim to be paid. Your claim should be managed and organized from the beginning. so that you have a rental car (if applicable). It is in an insurance companies best interested to settle a claim timely.

Most companies have a 48 hour waiting period in the event of a theft. Afterwards, your claims adjuster will begin processing your claim. At any moment you should be able to contact your claims representative and ask how long they estimate it will take to process and pay your claim.
As Skye said, the process should take about 30 days.
Grandma GG on 01/11/2012:
I have had nothing but grief from Allstate and really don't know how, or if, it will ever be resolved. I am getting the runaround from them after 16 months of waiting for my claim to be resolved. They keep assigning a new adjuster who starts the process all over and I am not only tearing my hair out, I feel like I am going to have a heart attack over all this. At what point do you hire an attorney? I imagine that on all their desks they have little plaques telling them to toy with us....give those damned consumers the runaround and never let them see you laughing. I am too too old to deal with this. What is the point of even having insurance?
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I was suckered
Posted by on
BLOOMINGTON, MINNESOTA -- I changed to Allstate in April of 2010 for home and auto insurance. The agents were super sweet and we visited for quite some time. Then this year's bill comes in the mail and there is an increase of $207. That's a 28% jump. I have had no claims. I called the agency and was told that all rates were going up. That's all. I told him that I was retired and on Social Security and that we didn't get any increase in our benefits because supposedly there was no inflation. How could Allstate justify such a huge increase in premiums? He had no answer, only that Allstate needed to cover its losses. What losses? Not any paid to me. I'm sure going to find another company that doesn't lie to cover up pure greed.
     
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Anonymous on 03/22/2011:
I had Allstate for homeowners insurance as well, and had a similar experience. Luckily my local agent called me to let me know that my rate was going up and that I might want to shop around to see if I could better rates with someone else. I ended up going with Liberty Mutual b/c I already had my vehicles insured through them. When all was said and done, I walked away with the same homeowners coverage as I had with Allstate for about $200 less per year.
unhappy999 on 03/22/2011:
Thanks for the review. It pays to shop around for insurance.
Anonymous on 03/22/2011:
Id start shopping around and see if you can find yourself a better rate.
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Uping payments without notification
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So I had to change my address on my policy which I've done many times before, but this time they closed out old policy and started a new one. This meant that I would have to redo the automatic withdrawals. I set it up just like before to come out the first of every month. This was the end of January for my February payment. Well come the end of February I gat a statement with my automation installment payments for the next 6 months and out payments had gone up $65 because our February payment never gat paid because they could take the money out until the 4th of February and instead of contacting me to make the payment they figured that upping my payments $65 for the next 6 months wouldn't be a big deal in this economy without any kind of notice either!
     
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spiderman2 on 02/22/2011:
Is it possible that the change in premium could also have something to do with moving?
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Unpaid claims and customer service
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ALBUQUERQUE, NEW MEXICO -- I was recently involved in an accident by a gentleman who was driving his girlfriends car, after he admitted guilt we exchanged information and I felt confident that all would be handled quickly and professionally, after
contacting there Allstate agent, well that's when everything went to HELL.
They had initialy agreed to repair the damages on my car $3000.00 and then
out of the blue the agent informed me that the insured (the gentlemens girlfriend)decided that she was not at fault, Ironic considering she wasn't even at the seen of the accident. needless to say my insurance had to pick up the damages and we are now having to sue Allstate for the damages to my vehicle, I have never been treated so badly by any insurance company and its amazing to me how a company of this stature could be so caniving and flat out LIE to me. I also wonder why a highly respected movie star would be representing such a fraudulent company.
     
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getoverit on 02/05/2011:
If the girlfriend was not even present at the scene of that accident, it does not strike me as ironic at all that she would deny that she was at fault.

I hope you get this worked out.
spiderman2 on 02/05/2011:
What you need to understand is that the other person is their customer/insured. You pay your premium so that your insurance will cover you. Your company will pay you and subrogate against the other. They do this every day. I hope you had a police report to back you up. I'm not sure what celebrity is shilling for Allstate but won't actors say just about anything they can get paid for?
Good luck to you!
clutzycook on 02/05/2011:
Insurance companies are not out to help you if you're not the one paying their premium (they're not always there even if you are paying them, either). You probably should have called the police and filed a report so that the insured really couldn't dispute the claim.
Anonymous on 02/06/2011:
This is why you NEVER just take someone's word for it! Did you call the police and get a police report? I'm guessing you didn't. ALWAYS get a police report!
jktshff1 on 02/06/2011:
Trust no one when it comes to $$$$$
Venice09 on 02/06/2011:
Best advice: Always get a police report.

I learned that the hard way years ago when I was young and naive. A lesson I never forgot.
sawman on 11/10/2013:
A police report won’t help
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