BLOOMINGTON, MN, MINNESOTA -- I had an accident which was totally not my fault. The lady failed to yield at an intersection. After the accident, I called her insurance to file a claim. They gave me a person that was handling the ... read full review2 Replies - Latest reply on 02/26/2010
My claim was filed on 10-17-09 and I am now going to a 3rd party to appraise my truck They won't do agree on anything to get my truck fixed.
When I Filed my claim on 10-17 I went to have my truck appraised ... read full review4 Replies - Latest reply on 02/01/2010
An Allstate drive hit my car and I am the one who called and reported this information to the company, I still have not gotten anywhere on this I WOULD NEVER EVER DEAL WITH THIS COMPANY MYSELF AFTER SEEING HOW THEY ARE, I MISSED WORK AND ALL THAT ON TOP OF TRYING TO DO WHAT THEY ASKED WITH EST'S AND ALL .... WHAT A JOKE 4 Replies - Latest reply on 07/15/2009Add reply
Allstate does NOTHING for the victim in a car accident with one of their clients. The police report states that the Driver insured by Allstate was totally responsible. Allstate adjuster contacted me and said that the car was totaled. However Allstate has refused to provide a rental vehicle and has done Nothing. The accident occurred in 2008 and Allstate just says that the accident is being investigated. If you are in an accident with a vehicle insured by Allstate you should be concern. If Allstate was the last insurance company on this earth I would not use them. It has been a horrible experience dealing with Allstate and I am still dealing with them. Allstate only has "Good Hands" for Allstate!
2 Replies - Latest reply on 07/01/2009Add reply
Website Fraud At Allstate
I visited the Allstate Insurance website to set up a policy for car insurance. I completed all of the information requested, including my billing information. At the end of the session I received an error ... read full review3 Replies - Latest reply on 05/26/2009
Would Not Pay Claim
SACRAMENTO, CALIFORNIA -- My vehicle was broke into and items were removed from the back seat. I took pictures, contacted the local law enforcement (would not come to house had to file Online), and contacted my Insurance agent. ... read full review4 Replies - Latest reply on 06/04/2009
TUSCALOOSA, ALABAMA -- I was using All State for my auto insurance and when I bought my first house last year I went with All State for my home owners insurance. A few months later I got got a better rate on my auto insurance from a different company, so I switched. I was also contemplating switching my home owners insurance as I could save money on that too, but I had waited until after the auto renew date, so I figured I'd wait until next year. Then, the other day I got a letter from my mortgage company requesting proof of home owners insurance. Turns out All State had cancelled my insurance a couple of months ago without ever contacting me to let me know. My credit is better this year than last and there has been no events that have made me a riskier customer over the last year.
The only thing I can think of is that they didn't like it that I cancelled my auto insurance. In any case they can take their "good hands" and shove them up you know where!
HYATTSVILLE, MARYLAND -- On June 5, 2007, our neighbor's tree came crushing down and struck our car. Our neighbor filed a claim with his insurer, Allstate, and informed Allstate that his tree had demolished our car. I called ... read full review4 Replies - Latest reply on 06/06/2007
GREEENWOOD VILLAGE, COLORADO -- I have been a loyal client of the [name removed] (Allstate Insurance Representative) in Colorado for over three years. The one time that I actually called her to make changes to my policy, she hangs up on me.
Allstate is more than happy to take your money but when it comes to customer service, they are horrible at it.
Details: I called to have a second driver and car taken off my policy and asked them what dates to write down in my change of policy request. Because you pay for a month in advance I wanted the second policy holder to keep their coverage under my policy until the month that we pre-paid was over. She informed me that the month ends on the 12th of April and that the letter must be written 14 days in advance. The letter was written to her specifications but when the next month rolled around - the company pulled that same exact payment from my account and no changes were made. I called to complain and my agent had the nerve to tell me that since the money was already pulled , there is nothing they will do and hung up on me.
Wow - three years of loyalty from me and what I get is a "won't help you and a dead line" - are you kidding me.
If you want a good car insurance company working for you - make sure it's not [name removed] with Allstate or Allstate at all - even the reps at the 1800 Allstate number wouldn't return my money.
It truly is a horrible company.
Allstate Auto Insurance
I use to be with Erie Insurance for many years and was very happy until the premium jumped significantly when I added a new teenage driver. In an effort to save money I shopped around. Allstate gave a ... read full review3 Replies - Latest reply on 06/12/2011
CHESAPEAKE -- They recommend using repair centers in their network, bragging on the customer service. Horrible customer service, it took a week to get an estimate, When I dropped it off they said they would have an estimate in 2 days. They kept my vehicle 5 weeks and saying they were backed up, waiting on parts, still working on it, Meanwhile dragging their feet about giving me an answer in helping with a rental once my rental allowance ran out, I ended up without a vehicle for 9 days.Allstate kept referring me back to the repair shop would not have chosen if they had not recommended. Allstate did not have me in good hands. I have been with Allstate for 20 years, but I am shopping for new coverage for my house and 2 cars.Add reply
DENVER, COLORADO -- I received a solicitation letter in the mail inviting me to contact them for a quote. The letter was addressed to me at my current address and contained accurate information about my home. The letter also had a breakdown of coverages that was close to matching my current coverage.
I spoke to the sale manager and she emailed me a quote for coverage. It was over 300% higher than the original letter I received and $600.00/year higher than my current coverage.
When I called her back, she was unable to explain why the quote was 300% higher than the original letter I received.
I feel that this company is engaging in a program of misrepresentation by sending unrealistic solicitations.
HUDSON, FLORIDA -- I had Allstate homeowners and auto insurance in Illinois for the past 12 years. Recently I have retired to Florida and discovered my premiums doubled without my knowledge and authorization. Reluctantly, I had to change companies in order to save myself two-thirds of the cost. Allstate is still billing me for the unauthorized premium for the final month. Corporate office is no help, and now want to send me to collections! I would not recommend this insurance co. to anyone in their right mind.Add reply
Terrible Customer Service
GWINNETT, GEORGIA -- Allstate is saying that I still owe them nearly 100$ after I cancelled my policy in June of 2013. First off, let me say that I asked my agent before I cancelled if she thought I would owe any more money ... read full review2 Replies - Latest reply on 08/07/2013
I had Allstate Insurance for 49 years. I had two small claims for water damage and they would not renew when policy expired. 49 Years! Plus when I switched to Alied it was $900 per year cheaper (3 cars and house). $900! Stay away, very bad hands!! 1 Replies - Latest reply on 08/07/2013Add reply
These people are just after your money, and when it comes down to it, they won't cover you. Their customer service is SO terrible, I don't know why this company is still in business. Go elsewhere, your life will be so much better without Allstate in it. 1 Replies - Latest reply on 06/28/2013Add reply