Detailed billing of text messages
SHREVEPORT, LOUISIANA -- I have been an Alltel customer for almost a year. Service is great(no dropped calls,etc.). Customer service is HORRIBLE. I have a teenager who uses text messaging. My child has gone over on texting ... read full review13 Replies - Latest reply on 12/30/2007
Being Charged for services not rendered.
404 BROCK DRIVE, P.O. BOX 3427, ILLINOIS -- About 2 1/2 years ago I went online to look for a wireless phone, many different brands popped up, I looked at quite a few. One was Alltel.
I looked at the Alltel website, and filled out their request ... read full review4 Replies - Latest reply on 08/29/2012
OHIO -- We have been Alltel Customers for 8yrs, and have never really had any issues with them. On Dec.4th my cell phone was stolen by a student were I work. I texted the person a few times trying to figure out who had my phone, I told her she had till 7 to return it to my desk or I would just have it shut off. Well 7pm came so I called Alltel and had my line suspended. I called my number and yes it was disconnected, I got the standard Alltel message. Imagine my surprise a few days later when I find out that my cell phone is turned on again. I go online and find that the student has sent over 2000 text in 2 days! I call Alltel and they inform me that I called them at 7:30 to have it suspended and then called again at 7:59 to have it turned back on. I am NOT an idiot I would not do something like that. But there is NOTHING they can do. I ask about the phone calls to them being "recorded" of course they are, but that is for "training purposes only".
1 Replies - Latest reply on 12/10/2008Add reply
I'd sure like to know how the heck that phone got turned back on. (there is no way possible the students knows my last 4 number of my social) So here it is, 17 days till Christmas and I am expected to pay an additional $380 on my cell phone. Are they just trying to squeeze some extra money out of me before Verizon takes over?
MONTGOMERY, ALABAMA -- I recently got a new phone from Alltel and a new 2 year contract. Unfortunately, I went through two phones looking for one that met my needs before I found one I could use. Alltel only allows one return but made what amounts to a once in my lifetime exception in my case due to my years of service and stated intention of paying $200 to cancel my contract and going down the street. This all turned out fine after a lot of hand wringing and begging on my part and being less than happy about the situation.
My complaint is this: In any other consumer product from tissue paper to large appliances, consumers can return a product that doesn't meet their needs without excessive penalties. What makes cell phones so intrinsically valuable and unique that once the sacred plastic is ripped from the packaging, they are forever soiled and unworthy of use by any other human being unless a huge discount is made? Curiously, this only extends to the consumer side of the business. On the corporate side, cell phones are free or sold at steep discounts and contracts attach to the company, not the phone. The company can also changes their lines around as necessary. I would be much happier if phones could be returned subject to a restocking fee of 10% - 25%. Anything would be better than the 100% we have now.
Oh, if you do have problems, sometimes the $200 cancellation fee is money well spent.
This is worse than insurance!!
I have never in my life delt with more inept people...I have had my wireless card for 2 years...didn't get the best service with it however it worked...then on Aug 18th it quit working...ironically right ... read full review
Worst Cell Phone Company Ever!
DETROIT, MICHIGAN -- This has got to be one of the worst companies in existence as far as customer service goes. First of all, if you are trying to do anything you can't even talk to Alltel, you have to talk to a 3rd party ... read full review1 Replies - Latest reply on 03/05/2009
TAMPA, FLORIDA -- I was told by the sales representative that I had 15 day period to evaluate service, no charges if I cancel service. I cancelled with 10 days, returned all my equipment. Instantly they credited me for the cost of the equipment but then I received phone bill for $575.00. They charged cancellation fee, pro-rated the number of minutes I used the phone (1200 minutes per month w/ free nights and weekend) and charged based @ 35 cents a minute over charges. Since my billing cycle ended 2 days after I bought the phone. After fighting tooth and nail with them they dropped the charges to $172. I was told by manager it was an over zelious sales person and she would make sure it didn't happen again. 2 days ago I asked a friend to act like a new customer that was undecided. The sales person told her she could evaluate phone for 15 days with NO charge if she returned it with in the 15 days. RIP OFF.... why isn't the FCC doing something about this....1 Replies - Latest reply on 04/24/2008Add reply
Stuck with terrible service
DEL NORTE, COLORADO -- Eleven months ago we signed a two year contract with Alltel. We chose Alltel because they had a terrific family plan and we needed three lines. Moreover, their website and local office stated there was ... read full review3 Replies - Latest reply on 10/02/2007
ALLTEL should be named
TEXARKANA, TEXAS -- ALLTEL Wireless, or as I like to refer to them "ALL-HELL Wireless" has absolutely NO customer service, and after 2 visits to two different "ALL-HELL Wireless" Company Stores, they will NOT refund any ... read full review3 Replies - Latest reply on 05/21/2007
Screwed by Alltel
I purchased a 2 year contract with Alltel from one of their reps who was standing under an Alltel sign at a Wal-Mart in the Pacific Northwest. I told him I was moving in 2 weeks to the West coast and ... read full review7 Replies - Latest reply on 10/22/2006
ALLTEL IS A SCAM. PERIOD.
NEW ORLEANS, LOUISIANA -- Alltel ripped me off and tried to ruin my credit and 7 years of Alltel service is now over...
It all began after Hurricane Katrina hit New Orleans. Alltel sent me a text message saying that our ... read full review1 Replies - Latest reply on 03/24/2006
Alltel Scams its Customers
NORTH CAROLINA -- 4 years ago I was with Cingular, and while I had no problems with the service, the customer service was horrendous. So I switched to Alltel who I've been with for the past 4 years. It was a bit more ... read full review