LITTLE ROCK, ARKANSAS -- IF YOU ARE MISTAKENLY THINKING OF GOING WITH ALLTEL, FOUR WORDS FOR YOU--NO WAY IN H_LL!! In April our daughter's cell phone was lost/stolen at her Prom. We tried calling Alltel, there was nothing in the voice menu about lost/stolen phones and their 'customer service' was closed at that time of night. After looking on the internet, I called the Alltel phone insurance number and filed a claim. During the call I asked several times if the phone can be disabled so no one could use it, activate it, or run any unusual charges on it. I was assured several times that would be the case.
Several days later we received the replacement phone. When the May bill came out it was over three times what it should have been and had a lot of extra charges on it (GPS and ringtones). We called Alltel and were told these charges began the day after we had been assured by Alltel personnel that it wouldn't be possible. We were told by the CSR (customer service rep) that she couldn't do anything about it only a supervisor. I called back and after a heated discussion (we didn't understand why we should have to pay when they could access the tape of the call to their incompetent or untruthful insurance person) she agreed to reverse the charges.
She gave us a corrected balance to be paid which was still a little high but we were tired of having to explain and ask everything at least three times because of the mix of their personnel's language issues (all our calls except one went to people with English as a distant second at best-language) or denseness. I paid the balance given. Today, a couple weeks later, our service is suspended because of the excessive unpaid balance.
Morals of the story: Alltel's personnel seem to be perfectly comfortable lying and giving false, bad, and misleading information. Apparently whatever it takes to get you off the phone NOTHING TO DO WITH DEALING WITH THE PROBLEM. It seems as though Alltel's call center is either located in a country and staffed with people with poor English skills or just staffed with people with poor English skills. Bad news.
The customer service and business practices of Alltel is so horrid that you should not use their service even if it were the only game in town!!! Just imagine how thrilled my wife is that I talked her into switching from AT&T (bad phone service but great customer service) to Alltel with their nightmare customer service!
MIDLAND, TEXAS -- I have been a customer of Alltel Wireless beginning in late 2000 under the Cellular One Co, which was taken over by Alltel. They have now been taken over by Verizon. Through my entire history with the company, I have never been late with a payment as it was set up from the beginning as an auto pay account. I have stuck to my plan minutes and never had over charges or complaints. In short, I have been an easy customer to have on their list. In late March, 2009, the company texted me that my plan minutes had been way overused. They then called me offering a larger plan.
On explaining to first one person on the phone then another, I went to the local office to straighten out the problem. March 20, 2009, I dealt with an associate at the local store who added a supplemental plan, at a cost, to my bill to handle overused data minutes and told me he couldn't do anything else until I had my bill. I never received a bill. April 17, they charged my account $392 more than my usual bill. I went back to the local office and was told there wasn't a supervisor present, the associate couldn't do anything but issue a credit which would take several days to weeks to reach me. I don't know about you but I don't have that kind of money just lying around.
I have talked to several people at the local office and by phone and have received nothing but run-around from all of them. A wireless company set up to take money from my account wirelessly will snail mail a refund when they get around to tending to that minor detail! Needless to say, I am not a satisfied customer nor will I be a customer one minute after my "contract" finishes. I wanted to send an email to the company about this treatment and what I intend to do.
Lo and behold, there is no such thing as contact information on their website. When the "Contact Us" button is clicked, you are routed to a log-in screen. OK fine, I logged in again and clicked the contact button again. Guess what, I was routed to the log-in screen. Totally unacceptable customer service!
BOCA RATON, FLORIDA -- I have been an Alltel prepaid wireless customer since November 2008, and after checking the balance on my account the other day, I noticed that the entire remaining balance of $27.15 was missing from my account. After calling Alltel customer service and waiting on hold for almost 20 minutes, I was told by a customer service representative that Alltel had "confiscated" my remaining balance because that I had what they considered to be "excessive use of roaming". It seems that I live just outside of an Alltel cell tower, and whenever I make or receive calls at my home, I am using another carrier's cell tower, and therefore considered to be "roaming"!
Since I was assured that my home was in Alltel's home service area when I established service, I asked that the amount that was "confiscated" be credited back into my account, but they told me that they couldn't do that. I then asked them to refund the amount in the form of a paper check, and they said that they couldn't do that either. It seems that the "confiscated" funds have been forfeited, and I will not be receiving one dime back from Alltel! They told me that if I want to continue to use my Alltel prepaid wireless service in the future, I will have to deposit more money into my account with no guarantee that this money won't also be "confiscated"!
Does Alltel Wireless think that I'm an idiot? NO WAY AM I GOING TO DEPOSIT ANY MORE MONEY INTO THIS ACCOUNT! I intend on porting my cell phone number to another wireless carrier so I can keep my number while ending my relationship with these deceitful thieves. I will also write a letter to the head honcho at Alltel Wireless detailing my recent experiences, and if they still refuse to give me my money back, I will file a case in my local small claims court. I'd like to advise anyone contemplating becoming a customer of this company to heed my advice: TAKE YOUR BUSINESS ELSEWHERE. ALLTEL WIRELESS ARE A BUNCH OF TWO-BIT THIEVES!
OMAHA, NEBRASKA -- Only thing that comes to mind when I think of Alltel is negative things. They are the worst company I have ever had the misfortune dealing with. I have had to trade out my defective Samsung Hue about 5 times now. I go into the Alltel store at least once a week to try to get a new phone. The representative don't care about me or my problems, as long as they save themselves some money.
I first signed a 2 year contract with Alltel, and didn't have a single problem with them. But once I was going to sign another 2 year contract is when I ran into major problems. I signed the 2 year contract and got the Samsung Hue. I first had to trade it out because I could not hear anyone, but I was told there was too much "physical damage" on the phone to replace it under warranty. So I paid 100.00 To get the same model of phone.
Then the next 4 phones all pretty much do the same thing. The outside screen doesn't show up half the time. Phone power cycles constantly by itself. Phone is laggy and slow and sucks. The newest Hue I have which I activated yesterday has a big white mark on the inside screen and a white dot, and on half the outside screen is way dimmer than the other half, which is obviously a defect. When I went in to trade it once again, the manager said he "could not see it".
He then accused me of "trying to pull a fast one, to get a new phone". Outraged as you could imagine. So I simply asked if he just wanted me to wait until I ran into bigger problems with the phone, and he said yes "as long as we can re-produce the problem here in the store". I said "okay I will see you soon", and he replied with a smart ass attitude "I hope not, I hope this phone works great for you". Uhh...The phone is already defective 2 hours after I received it. Bottom line! Stay away from this company, you will hate it. The customer service is not there! They do not care about you, or your problems.
54937, WISCONSIN -- I have been with Alltel for 5 years now. I do have to say I had no issues with them until this past year. I purchased a Motorola Smart Q Oct. 3rd of 07. Signed a new 2 yr contract. Within one month of having this new phone, I started to experience nothing but problems. The phone would lock up, needed to take the battery out to reset the phone. Texting would stay all caps and I could not delete anything just keep texting. The phone would get stuck on dialing and never connect. I couldn't end the call either.
Again, needed to take battery out to reset. My screen would white out completely. Again, reset. Oh and the dropped calls!!! I have never had so many! Even in the city, not in "dead zones" where it doesn't matter who your carrier is there just isn't reception. I took my phone in after it completely died and would not turn on. It was under the one year manufacturer warranty. I sent the old one in and had the refurbished one sent to me in a couple of days. Not bad but of course it's not a new phone so there's the problem. I am now on my 4th phone in one year. They told me if this one has problems, they would replace with a brand new phone.
Needless to say, I have been having all the same issues as in the past. I went down and they made me call technical support and see if that would take care of the problem. Hello! Nothing is going to fix these phones! So I did what I had to.
They said if that didn't fix the problems, I would receive a new phone. Well it didn't fix it and my phone was in my pocket and a pressure point occurred on the display (a little black spot). They said it was now an insurance claim and I need to pay for a new phone!!! After 4 phones! Alltel sucks!! I will NEVER AGAIN go with Alltel! I have one year left on my contract. I will pay the $200 termination fee and go somewhere where the help actually helps you! Not rip you off!
BARNWELL, SOUTH CAROLINA -- I've been a customer with Alltel for quite a while and trust me it's only because there's no other cellular providers other than them that work in my area. When calling with a problem, each representative will give you incorrect info and they doesn't care about their customers at all (they just want the money). I have never seen a major company like this one, they are the worst company ever. I've had to purchase several phones, because of vast problems that I've had with the touch screen freezing up or several other issues that they never resolved.
All I keep getting is the runaround, which always lead them to telling me that there's nothing they can do for me but advise me to purchase a new phone. If I'm spending top dollar for my phones, the least Alltel can do is provide me with a new phone, instead of issuing their customers the old refurbished ones. So sick of Alltel, as soon as another company becomes available, I am done and not looking back.
My son has been reassigned by the Navy to an area that Alltel does not provide service in. When my daughter-in-law went in to cancel her phone contract of 4 months remaining, she was told to do so would cost her $200. Additionally they informed her they will be charging her monthly Roaming charges if she keeps the plan. Talk about getting screwed from every angle. Needless to say the $200 they decided to squeeze out of my children just lost them thousands of dollars through cancelled plans from family and friends who have been loyal customers for over a decade.
SYLVANIA, GEORGIA -- Last month my husband and I renewed our service contract & purchased 3 new cell phones at a discounted rate. We were told that we would get a rebate check for $50 for each of the phones since they all qualified for this offer. We decided to purchase these phones because of the great deal and because we thought that we would be able to use the rebate checks to pay the credit card that we put the phone purchases on. We never got rebate checks as promised. Instead we got 3 prepaid credit cards.
We could not pay our credit cards with these cards and to make matters worse, the instructions that came with the card said that we would be charged fees if these cards were not used within 90 days. This is what I call a total rip off! They lied to us! I wouldn't trust this company with a 10-foot pole!
404 BROCK DRIVE, P.O. BOX 3427, ILLINOIS -- About 2 1/2 years ago I went online to look for a wireless phone, many different brands popped up, I looked at quite a few. One was Alltel. I looked at the Alltel website, and filled out their request for information section. I don't recall but only a couple of e-mails from the company, but about 10 days later, I received a phone in the mail? The paperwork inside said to activate this phone go online, or call this number. Or, if you do not want this phone, please repackage the phone and send it to such & such address.
Since I had purchased another phone from a different company just a few days prior, I repacked the phone, filled out the 'no thank you' card inside the box, and fastened it the outside of the box as instructed, and sent it back to the company. Sounds great aay!! Well, about a year ago, I have started receiving these OUTRAGEOUS bill requests from Alltel?? They want a total of $327.27 for the phone and service that I supposedly used??? Where do these companies come off destroying people's credit???
To no avail, I contacted the company several times, and they say, they never received the phone, and I defaulted on some calling plan that they put into place??? Needless to say, I have heard many, many similar accounts from family and friends about this company. To this day, all I can do is just suck it up, and suffer with this Behemoth Bill on my back, and Bad Credit!! Life is so fair. What's even worse is these collection companies they send this false information to, have not a clue.
PALATINE, ILLINOIS -- We really like our Alltel phones and internet connection. We have experienced none of the problems listed here in this forum. We have had only a couple of dropped calls and they were in the mountains. We travel half of the year and our cell phones are our only phones. We have a simple plan of shared 500 minutes with nights, weekends and internet connection time free. We use one of our phones for internet connection through a tether cord.
OUR ONLY COMPLAINT IS THIS: we just purchased a new computer with Windows 7 in it. When we called Alltel to get the software for our phone to connect to the internet through Windows 7, we were told there is none and there are no plans to develop any. We love our connection through the tether cord and are afraid that Verizon/Alltel is using this Windows update as an excuse to discontinue the tether cord and force us to use the internet card, which costs twice as much for the same service.
We certainly hope the representative was mistaken as we really enjoy our internet access through the cell phone tether, but may have to go to using campground WiFi if there is to be no update to Windows 7 compatibility. Thank you.