Poor Customer Service
AVON LAKE, OHIO -- I have been an Alltel (formerly GTE Wireless) customer since 1996. Recently, I attempted to "change" my plan....I phoned the customer care center and explained what services I required. I really wanted ... read full review1 Replies - Latest reply on 09/11/2003
BARNWELL, SOUTH CAROLINA -- I've been a customer with Alltel for quite a while and trust me it's only because there's no other cellular providers other than them that work in my area. When calling with a problem, each representative will give you incorrect info and they doesn't care about their customers at all (they just want the money). I have never seen a major company like this one, they are the worst company ever. I've had to purchase several phones, because of vast problems that I've had with the touchscreen freezing up or several other issues that they never resolved.
All I keep getting is the runaround, which always lead them to telling me that there's nothing they can do for me but advise me to purchase a new phone. If I'm spending top dollar for my phones, the least Alltel can do is provide me with a new phone, instead of issuing their customers the old refurbished ones.
So sick of Alltel, as soon as another company becomes available, I am done and not looking back.
SYLVANIA, GEORGIA -- Last month my husband and I renewed our service contract & purchased 3 new cell phones at a discounted rate. We were told that we would get a rebate check for $50 for each of the phones since they all qualified for this offer. We decided to purchase these phones because of the great deal and because we thought that we would be able to use the rebate checks to pay the credit card that we put the phone purchases on. We never got rebate checks as promised. Instead we got 3 prepaid credit cards. We could not pay our credit cards with these cards and to make matters worse, the instructions that came with the card said that we would be charged fees if these cards were not used withing 90 days. This is what I call a total rip off! They lied to us! I wouldn't trust this company with a 10 foot pole!1 Replies - Latest reply on 12/18/2010Add reply
PALATINE, ILLINOIS -- We really like our Alltel phones and internet connection. We have experienced none of the problems listed here in this forum. We have had only a couple of dropped calls and they were in the mountains. We travel half of the year and our cell phones are our only phones. We have a simple plan of shared 500 minutes with nights, weekends and internet connection time free. We use one of our phones for internet connection through a tether cord. OUR ONLY COMPLAINT IS THIS: we just purchased a new computer with Windows 7 in it. When we called Alltel to get the software for our phone to connect to the internet through Windows 7, we were told there is none and there are no plans to develop any. We love our connection through the tether cord and are afraid that Verizon/Alltel is using this Windows update as an excuse to discontinue the tether cord and force us to use the internet card, which costs twice as much for the same service. We certainly hope the representative was mistaken as we really enjoy our internet access through the cell phone tether, but may have to go to using campground WiFi if there is to be no update to Windows 7 compatibility. Thank you.Add reply
TUCSON, ARIZONA -- I have been a customer of Alltel since 2000. I actually am very happy with the phone service since I have never had a drop call and in all of my travels, I can actually talk to anyone I call from wherever I am. My problem is the Customer Service Reps at any - and I do mean any - of the various locations. Having to deal with them almost makes me want to stop all cell phone service! I am now under the impression that Alltel trains these clerks to be rude, sneaky, and underhanded. When I asked the clerk if Alltel trained him to screw people, he got very offensive and even more nasty. This is not a one time event, this happens each and every time I go. One more thing, be sure to check your online account for any "errored" upgrades. I had not purchased a new phone since 2007 and they had recorded an upgrade in Feb 2009. When I pointed it out to the clerk, he said it was 'recorded in error'. Convenient, huh????Add reply
Very Poor Service at Alltel
We have been into our contract with Alltel for 18 months. Most of that time we have been unable to receive service at our home, and there are two cell towers within 5 miles of our home. We live in South ... read full review4 Replies - Latest reply on 07/26/2009
While I've little to complain about concerning Alltel's cell phone service. I live in an area where there is no cable, no DSL, so my only other option was either Satellite internet, or Data Card via my cell provider.
I can't say enough bad about Alltel's service in that area, I've never heard more excuses, side stepping the issue and blaming the consumer for obviously flawed equipment in my life. .(well excpet for DirectTV and that's another upcoming review)
The unit worked pretty well for a few weeks, then it was barely faster than dial up. Not a good thing considering what they charge. . After numerous calls to "customer service" I never got the same answer from any two reps. It was amazing, how well they can lie their way out of things... They have never succeeded in fixing the problem, it just got progressively worse over time. My contract with them is up and I'm NEVER going to use Alltel for anything again. . You'd be better off connecting tin cans with strings as to use this system they have.
Not So Free Voice Mail
I was in an area where the phone had not any service. I called my voice mail from a land line to my free voice mail box to check my messages. The cell phone had not been turned on for a week due to the ... read full review1 Replies - Latest reply on 09/13/2009
LITTLE ROCK, ARKANSAS -- IF YOU ARE MISTAKENLY THINKING OF GOING WITH ALLTEL, FOUR WORDS FOR YOU--NO WAY IN H_LL!!
In April our daughters cellphone was lost/stolen at her Prom. We tried calling Alltel, there was nothing in ... read full review1 Replies - Latest reply on 06/09/2009
Customer Service? - Not
MIDLAND, TEXAS -- I have been a customer of Alltel Wireless beginning in late 2000 under the Cellular One Co, which was taken over by Alltel. They have now been taken over by Verizon. Through my entire history with the ... read full review1 Replies - Latest reply on 07/16/2009
My Phone is messing up more and more because of this switch to Verizon. I live in a small town and because it is a small town they did not switch over our phones so now my cell phone is messing up pretty badly. Why don't we get to switch? 3 Replies - Latest reply on 07/01/2009Add reply
Rude, Ignorant, Unreliable Service
FORSYTH, MONTANTA -- I got an Alltel account 2 weeks ago, since then I've called them a total of 5 times for them to fix my problem. My problem is that someone else's name shows up on the caller id and no one I call will ... read full review4 Replies - Latest reply on 07/01/2009
ANITGO, WISCONSIN -- I went into Alltel about a month ago and first of all the customer service was horrible! they lady that activated my phone did not tell me anything about it (pay per day)! I thought since I had unlimited texting I got picture messaging too. NOT!!!! It charges 25 cents every time I send a picture message! They were lucky I check my balance a lot! Next I noticed my bonus minutes were missing. I found out that for every minute some leaves a message on my machine it takes one minute off of my account! And when I run out of bonus minutes it will take 10 cents off! So if someone left a 10 minute long message it would take 1 dollar! I know I might sound like kind of a cheapskate but it really adds up! And even if you push ignore it still takes 10 cent off!
When I called to find out the information about it the people were so rude!! I am so mad!! they are such scammers!!!
I have an Alltel bill with them and they are calling my grandmother and telling her that if she doesn't pay my bill they will turn her into collections. She has nothing to do with my bill or the phone. She was not on the phone account in any way at all. She has heart problems and this is stressing her out.
5 Replies - Latest reply on 03/04/2009Add reply
Tired Of Being Cheated!!!
VALDOSTA, GEORGIA -- Hello!!! I am an active duty service member in the Air Force. I have been cheated out of $600 by Alltel. I have been receiving duplicate phone bills from two numbers. One phone was a number I had ... read full review1 Replies - Latest reply on 02/28/2009