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Rebate Not What We Were Promised
Posted by HappyShopper on 12/18/2010
SYLVANIA, GEORGIA -- Last month my husband and I renewed our service contract & purchased 3 new cell phones at a discounted rate. We were told that we would get a rebate check for $50 for each of the phones since they all qualified for this offer. We decided to purchase these phones because of the great deal and because we thought that we would be able to use the rebate checks to pay the credit card that we put the phone purchases on. We never got rebate checks as promised. Instead we got 3 prepaid credit cards. We could not pay our credit cards with these cards and to make matters worse, the instructions that came with the card said that we would be charged fees if these cards were not used withing 90 days. This is what I call a total rip off! They lied to us! I wouldn't trust this company with a 10 foot pole!

     
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Posted by idontthinkso on 2010-12-18:
Sadly, Alltel is no more. They were bought by the evil Verizon. This crap happens all the time.
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Sold out to Verizon or is it AT&T????
Posted by Raptorman88 on 11/04/2010
I would greatly suggest to all who read this to never, ever, ever, sign any contracts for any cell phone company. Infact, we would all be better off if we BOYCOTT the Big Cell companies (Verizon and AT&T) entirely.

We have had our cell phone service with Alltel in Rural SD for several years. In general, the phone service itself has been very good. Customer service as other have said has been rude and ridiculous, but the service has been good.

Now however, Alltel has been bought out by Verizon and thanks to the non-monoply clause of the FCC, Verizon had to sell its SD Alltel assets to AT&T. Of course, we "upgraded our phone in June, and we are still under contract with Alltel/Verizon. Now, unfortunatley, despite our wishes, that contract is going to be sold to AT&T. The problem is, that I do not want to be part of AT&T. I want absolutely nothing to do with that miserable, worthless company. I have bad blood with them going way back to college. So I have no interest in joining AT&T.

Alltel/Verizon could have done the right thing and released us from our contract, but that would be asking too much. They say, that I am "required to try out AT&T for at least 30 days" and if I decide not to continue using AT&T service then AT&T will let me out of the contract with no strings attached (Yeah right!) They are even giving me (since the phone I picked out will nolonger work on their modified towers) a "free" phone as a welcome!!!! Yeehaw. Of course none of my whopping three phone choices are the phone I currently own and purchased at the store via Alltel and I ofcourse... I don't want AT&T!

So... without my consent, input or anything my contract is sold to another company and I am forced to pay for their service for 1 month even though I know I want nothing to do with them. I am to waste my valuable time filling out form after form and getting and returning "free" phones, signing up with them and then dropping a service I have quite clearly stated that I do not want OR... I am forced to pay $200.00 to get out of my Alltel contract. The Alltel/Verizon customer service agent actually had the nerve to tell me that this fee was "small". Unbelievable! In what world does one live in, when a $200.00 waste of money for no service is "small".

The icing on the cake... if I refuse to pay them, then they destroy my good credit and harass me with collection agents for the next 20 years. Nice little system they have set up huh? If there are any lawyers trolling in here looking for the next case call me.

If you are reading this review, please take my advice and never ever ever sign any contract with any of these crooks. "Free" cell phone or not. Don't be fooled by the illusion of choice. They are all in it together.
     
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Waiting...still waiting...waiting some more!
Posted by on 06/02/2010
FARMINGTON, NEW MEXICO -- I have an issue with a particular location in Farmington, NM. They are located at 3554 E. Main Street. I went to buy my daughter a new cellphone and a rate/plan. I walked in and was told to sign-in. There was at least 8-10 other names. I figured I'd be in for a little bit of a wait to say the least. Kind of reminded me of signing in to get my hair cut. So I waited, and waited, and waited some more. At this point, I've invested 1-hr & 15-minutes, and I was reaching my breaking point. Some have greater thresholds for pain, but this is where mine starts to taper off. What irritated me the most, was the fact that not all of the agents were busy. Some were just standing next to their monitors/desks and chit-chatting amongst each other.

So I decide to get a little cute and call the store itself, knowing full well that there were at least 4-5 unoccupied employees to answer my call. I dialed and it rang, and rang, and rang some more. Nothing. No one would bother to pick up the phone. I called the corporate 800 number and they said they'd log the complaint. Yeah, and store it with the other 465,000 complaints stuffed away in some dusty warehouse of imaginary complaints. Good luck with that angle! So I walk towards the back and attempt to open what looks like a backroom door/breakroom. An employee rushes up to me and informs me that I cannot go in there. I said, "And if I do"? She tells me that she'll have to get the manager. I said, "Great, that's who I want to talk to anyway"!

A few minutes later a manager appears and asks what the problem is. I tell him that I've been waiting in line for over an hour, and haven't even been asked how I can be helped. I then explained the lack of people answering the phones, at which time he accused me of over-exaggerating. I dialed the store # in front of his presence, and it rang, and rang, and rang some more. He walked over to one of his associates and asked why they weren't answering the phone. They just kind of shrugged and mumbled something to the effect that they thought someone else was going to answer it.

The manager apologized for the behavior of his workers, but not for accusing me of embellishing the facts. I said thanks for talking to your workers, but after everything I've went through, I think I'll take my money and my business elsewhere. Commission lost...
     
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Posted by bargod on 2010-06-02:
Customer service R.I.P.
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Being Charged for services not rendered.
Posted by TonyR on 05/06/2010
404 BROCK DRIVE, P.O. BOX 3427, ILLINOIS -- About 2 1/2 years ago I went online to look for a wireless phone, many different brands popped up, I looked at quite a few. One was Alltel.
I looked at the Alltel website, and filled out their request for information section. I don, t recall but only a couple of E-mails from the company, but about 10 days later, I received a phone in the mail?. The paper work inside said to activate this phone go online, or call this number. Or, if you do not want this phone, please repackage the phone and send it to such & such address. Scince I had purchased another phone from a different company just a fews days prior, I repacked the phone, filled out the no thank you card inside the box, and fastened it the outside of the box as instructed, and sent it back to the company. Sounds great aay!!
Well, about a year ago, I have started receiving these OUTRAGEOUS bill requests from Alltel?? They want a total of $327.27 for the phone and service that I supposedly used???. Where do these companies come off destroying peoples credit???, to no avail, I contacted the company several times, and they say, they never received the phone, and I defaulted on some calling plan that they put into place???.
Needless to say, I have heard many, many similar account's from family and friends about this company. To this day, all I can do is just suck it up, and suffer with this Bohemuth Bill on my back, and Bad Credit!!.
Life is so fair. What's even worse is these collection companies they send this false information to, have not a clue.

     
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Posted by goduke on 2010-05-06:
If you did not order the phone (which is how I'm reading this), then you have absolutely no obligation to pay for or return the phone which was sent to you. You might want to dispute the information with each of the credit agencies, and make Alltel produce proof that you actually ordered the service (not that they sent it, but that you did, in fact, request that they send it). Best of luck!
Posted by TonyR on 2010-05-07:
Yes, Exactly. I know they don,t have a leg to stand on, but the operator I talked with was quite rude about the whole deal, they wanted me to provide proof. Sounds to me like they have a lot of experience doing this to many other people.
Posted by goduke on 2010-05-07:
Don't back down to them. Go to the credit agencies and dispute the report indicating that you never ordered the item. You may also want to contact the Illinois Attorney General's office with a consumer complaint. That will put the monkey on their back to provide proof that you actually ordered the phone and service.
Posted by peanutgallery on 2012-08-29:
If you didn't sign or if they don't have a recording of you agreeing to the terms and conditions you are NOT liable and can sue them technically .... Just food for thought.
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Please don't discontinue our tether cord internet connection
Posted by Louise9256 on 11/27/2009
PALATINE, ILLINOIS -- We really like our Alltel phones and internet connection. We have experienced none of the problems listed here in this forum. We have had only a couple of dropped calls and they were in the mountains. We travel half of the year and our cell phones are our only phones. We have a simple plan of shared 500 minutes with nights, weekends and internet connection time free. We use one of our phones for internet connection through a tether cord. OUR ONLY COMPLAINT IS THIS: we just purchased a new computer with Windows 7 in it. When we called Alltel to get the software for our phone to connect to the internet through Windows 7, we were told there is none and there are no plans to develop any. We love our connection through the tether cord and are afraid that Verizon/Alltel is using this Windows update as an excuse to discontinue the tether cord and force us to use the internet card, which costs twice as much for the same service. We certainly hope the representative was mistaken as we really enjoy our internet access through the cell phone tether, but may have to go to using campground WiFi if there is to be no update to Windows 7 compatibility. Thank you.
     
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This is worse than insurance!!
Posted by Kvm on 09/02/2009
I have never in my life delt with more inept people...I have had my wireless card for 2 years...didn't get the best service with it however it worked...then on Aug 18th it quit working...ironically right after my 2 year contract was up..I could use it if I brought it closer to a tower...however in my home it just stopped...so we called to have the service disconnected..it is now Sept 2cd and they want to shut off my cell phones because I refuse to pay for the wireless card that won't work...not to mention that we no longer get any bars at our house with the phone either...I have gotten the run around...false promices...no one who can speak a lick of English and they will ruin my credit because I won't pay for the service that I am not getting...i don't want to shut off the phones I just want the wireless card turned off!!
I have spent countless hours of my time trying to get them to dissconnect but to no avail...and I am no longer in contract with them!

I have been in tears over this and still the wireless card is not dissconnected...and for being a PHONE company is really surprising that they do not have a corperate number...unless of cousrse their offices lost all of their bars and can no longer make or receive phone calls due to lack of service!!
     
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BAD BAD Customer Service
Posted by Williejo on 07/25/2009
TUCSON, ARIZONA -- I have been a customer of Alltel since 2000. I actually am very happy with the phone service since I have never had a drop call and in all of my travels, I can actually talk to anyone I call from wherever I am. My problem is the Customer Service Reps at any - and I do mean any - of the various locations. Having to deal with them almost makes me want to stop all cell phone service! I am now under the impression that Alltel trains these clerks to be rude, sneaky, and underhanded. When I asked the clerk if Alltel trained him to screw people, he got very offensive and even more nasty. This is not a one time event, this happens each and every time I go. One more thing, be sure to check your online account for any "errored" upgrades. I had not purchased a new phone since 2007 and they had recorded an upgrade in Feb 2009. When I pointed it out to the clerk, he said it was 'recorded in error'. Convenient, huh????
     
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Very Poor Service at Alltel
Posted by PetLover79 on 07/25/2009
We have been into our contract with Alltel for 18 months. Most of that time we have been unable to receive service at our home, and there are two cell towers within 5 miles of our home. We live in South Carolina but had better service while on vacation two months ago in the states of Washington, Oregon and California.
We purchased a $200 phone at start-up, local store attempted to fix the problem by replacing the phone three times. We ended up with a free phone that did not work any better. And when asked about a refund, we were told so sad, so sorry, you lose. Many numerous attempts to correct the problem have been made. I have even requested customer service reps give me a direct line or they call the phones so they can experience the HORRIBLE reception. My request is declined! I've asked to be allowed out of the contract for one phone at a pro-rated amount. This phone is for my disable husband who stays home alone all day with the intention he could use the phone while in the yard in an emergency. Wonder if he had a real emergency and needed to use the phone would Alltel be liable?
I have received very poor customer service along with paying 18 months on marginal cell service.
I would not recommend Alltel to anyone for any reason.

     
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Posted by madconsumer on 2009-07-25:
some areas are just plain dead spots. do you have moumntains or other things that would block the tower?

do cell phone signals travel 5 miles??
Posted by tnchuck100 on 2009-07-25:
"Wonder if he had a real emergency and needed to use the phone would Alltel be liable?" - That is a simple NO.

As a matter of fact, if you read your service agreement they do not guarantee any service whatsoever. The only thing you can absolutely be sure of is they WILL bill you. This is not unique to Alltell. All cell phone companies are this way.
Posted by PetLover79 on 2009-07-26:
I understand all of the above, but if they would have been honest with us when we first got the phones instead of switching phones we could have cancelled before it was too late to cancel without a penalty. We do live in a dead zone, and the company denies it. Verizon released our contract when it was determined that we could not receive service which is why we switched to Alltel because of recommendations from others who live in our area.
Posted by tnchuck100 on 2009-07-26:
Being honest with you does not earn the salesman his commission. Nor does it help Alltell's profit structure. They are in it to make money. That's the cold, hard facts.
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Alltel Family Finder service by WaveMarket
Posted by Tzr on 07/15/2009
This problem started over a month ago. After verifying with Alltel that a spare KRZR phone was compatible with the Alltel Family Finder service, I activated the phone for my 11 year old. The application would not download and trouble tickets were opened. To date, no response from those trouble tickets has been received. After a couple of weeks the local Alltel manager suggested the best solution was to buy a new phone with a new contract. I downloaded the application while in the store. Now, the Alltel Family Finder website gives an error message stating it doesn't recognize my phone number or Alltel account number. More trouble tickets are opened and escalated.

I discovered using google that a California company named WaveMarket is the third party responsible for the Alltel Family Finder application.

I've attempted to use WaveMarket's help forum but have not received a reply. The forum appears to be abandoned and is littered with spam messages for various drugs.

I've followed up with Alltel several times but they claim there is nothing more they can do until WaveMarket's Alltel Family Finder engineers answer the trouble tickets.

The WaveMarket website lists the corporate officers. The WaveMarket CEO has a facebook account found through google. He replied promptly and has passed my contact information to someone within the company.

EDIT/UPDATE: I did hear back from WaveMarket as promised. They are aware that the KRZR is not compatible with this service and should be removed from the compatible list. They are also aware that some Alltel Family Finder customers are not able to register for the service. As Alltel has been bought and sold again, it will not likely be fixed for these customers.

Happy with WaveMarket's response but Alltel is a lost cause with it's customers in limbo until AT&T or Verizon pick them up.
     
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Good Bad,and ugly
Posted by WillieG51 on 07/12/2009
While I've little to complain about concerning Alltel's cell phone service. I live in an area where there is no cable, no DSL, so my only other option was either Satellite internet, or Data Card via my cell provider.

I can't say enough bad about Alltel's service in that area, I've never heard more excuses, side stepping the issue and blaming the consumer for obviously flawed equipment in my life. .(well excpet for DirectTV and that's another upcoming review)

The unit worked pretty well for a few weeks, then it was barely faster than dial up. Not a good thing considering what they charge. . After numerous calls to "customer service" I never got the same answer from any two reps. It was amazing, how well they can lie their way out of things... They have never succeeded in fixing the problem, it just got progressively worse over time. My contract with them is up and I'm NEVER going to use Alltel for anything again. . You'd be better off connecting tin cans with strings as to use this system they have.
     
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