I lost a phone. My bad! I admit fault there. I pay insurance every month with my bill never late. My phone has never been disconnected. So why is it when I paid to have my phone replaced $95.00 with a police report that cost $25.00 that they did not tell me I needed when I lost my phone out of state.
I called them when I lost the phone, while I was out of state, to see if there was anything I needed to do. They said, "No come in and pay your $50.00 deductible and we will give you a new phone." I show up. They ask, "Where is the police report for the lost phone?" Police report? Why was that not mentioned when I was on the phone with your service company? "Oh, you were probably talking to someone new."
So after paying $25.00 to have a police report sent they charged me $95.00. I thought it would be $50.00. That is what my CONTRACT SAYS. The lady replied and I am not lying, "Oh, we changed that"??? How do you do that without my consent or knowledge? I am pretty sure a contract is a mutual agreement. Yeah I think so.
I get this new 120.00 phone for having insurance and I am looking at new ones in the store for less than that. Why do I pay insurance? How can they change my contract? 15 days later the phone breaks! It's OK though the phone has a ninety day warranty. My brand new phone gets shipped off. They give me a low grade loaner phone. Now I wait for my phone to be fixed and the problem is solved. NOPE! I wish this was LOL I swear!
They say, "You can keep the loaner phone. We are not going to try to fix your new phone because it has been discontinued." Why the hell did you sell it to me? Oh yeah, get it and me out of the store. Now I have invested 300.00 dollars in a phone that doesn't work nor can it be found by Nokia or Alltel! Any help please.
KANSAS -- I moved to an area for six months where Alltel was the one of two phone companies that provided service. From the begininning I was duped by this company. I told the salesman where I would be driving and he informed that Alltel gets perfect service in that area and if I purchased this certain plan than I'd never have roaming charges. He also said that I should buy a phone (rather than take the free one) because this phone was the best for the area I'd be driving in.
Over the next few months I received roaming charges on several bills only a 60 miles north of the town I purchased the plan in. I had the national plan and was being charged roaming for a location that was in my immediate region and area!
After having the service for 6 months I moved to a new area where the service was shady at best and I decided to terminate my contract. I understood about the $200 early shut off fee and was prepared to pay it. I called in August and had it service scheduled to be shut off August 31st. The customer service man told me I'd receive a final bill in September.
I wait until mid-October and receive a bill but it was service for the month of September and not a shut-off bill. I called the company and explained. They said the man must have put in the wrong date and I would have to pay the bill for September (even though I hadn't used it once, since I thought it was shut off!). I had to pay the bill for September and they said they would send me a final bill for shut-off fees.
I paid the shut-off bill the day after I received it and that same day I received a 'collection call' from the company. I explain to the lady that I had already paid it but it would take a few days to get through the mail to them. She talked to me as if I was a deviant and someone who wasn't going to pay the bill. After ten minutes of her treating my like this I asked to speak to her supervisor, I was on hold for 20 minutes before I decided that I wasn't wasting one more minute of my time with this company. I was very dissatisfied with the whole entire process, services provided and the customer care I didn't receive.
PIERRE, SOUTH DAKOTA -- We signed up as a family for five phones from Alltel Wireless, we have been a customer of theirs since they took over Cellular One (we were formally a Cellular One customer). The plan that we chose included a advertised "My Circle" in which you could go online and enter 10 numbers which you call frequently that would then not be charged minutes or money to call. We set up our "My Circle" with the ten numbers we call most frequently. This month we received a notice on our phone that our usage was extremely high, after calling Alltel we were told that we were $200 over our monthly usage and that our bill would be $357 this month.
We were concerned so we checked with customer service both at the local store and on the phone. When we looked on the internet to see our "my circle", the number that had been called to make our minutes go over was no longer listed on the web page. I asked customer service representative "Amanda" about this and she said "Alltel has nothing to do with My Circle, that is for the customer to keep track of on their own".
I then asked Amanda how I would know that they hadn't gone in and deleted our numbers or that there wasn't a computer glitch that had erased our number, Amanda told us that we would need to double check the list often to make sure that our numbers were still there. We were not told this was the case when signing up for service through their "my circle" promotion. I did cancel service with Alltel Wireless and Amanda did tell me that there would be a $200 per phone charge as well as the charges for our overage this month, which will be $1357.00. In my opinion Alltel broke their part of the contract by not adhering to the "my circle" promotion.
CONNECTICUT -- My husband and I moved from Utah to Connecticut in late October of 2006. We had been with Alltel for 14 months.
Once we moved to Connecticut our Alltel phones would not work. Calls were repeatedly dropped, we could not receive calls, voice mail would be received 3 to 4 hour after someone tried to call us. We reported the problem. They said they would look into it but nothing was done.
We called back a one-week later. We asked if we could be released from our contract because our phones no longer worked. They said the Technical Dept. would have to check things out and get back with us. We wanted to get out then before having to pay for another month. They lead us to believe that they would get the problem fixed and if they couldn't then they would let us out of our contract.
4 weeks later we still had not heard back and still could not use our phones. Turns out I was lied to. On 12-16-06, I called them again. My call was repeatedly dropped. I had to call back 6 times. I spent a total of 3 hours on the phone being passed from person to person. All they could say was "We are not authorized to cancel your contract. You have to pay $200.00 per phone to get out of your contract."
Why should I have to continue to pay for a service I can't use, plus pay $400.00 to get out of it! So now I am out $400.00 plus another $89.00 for an extra month's service I could not use. Even though the problem could not be fixed they would not let us out of our contract without paying $400.00. They did offer to sell us new more expensive phones that "might" solve the problem. Goosh, I think I will pass...
LITTLE ROCK, ALABAMA -- Every morning, at about 8:20 a.m., my phone rings. It comes across on caller ID as Unknown Caller. My husband finally answered the call one morning, because we were getting sick of it.
It is not even a live person on the other end. It is a recording, asking you to call regarding your Alltel account, and they give a number.
First off, I don't have an account with them. I understand that someone probably gave a false phone number to them, and that is why they are calling me, but what I cannot accept is that it is not another live human being on the other end of the phone that I may actually speak with. To me, right off the bat, that is unacceptable.
I decide to call this 866 number that is left. First off, I had to hit "0" like twenty times, because they insist on you keying your cellular phone number, WHICH I DON'T HAVE!!, and it is EXTREMELY DIFFICULT TO GET PAST THE AUTOMATED TELLER.
Finally, I get put in the Q to hold for Customer Service. The only problem is, I'm on hold for like, over twenty minutes, and I finally give up and hang up. All I want to do is let them know they have the wrong number and to stop calling me. Want to talk about frustrating? I hang up, go online, to try to find Alltel online, so that I may at least send someone an email, only problem is, it is extremely difficult to send an email to them from their website. They play one million question game with you, before you may even get to a point where you may send them an email.
Then, I call the 800 number listed on their website, hit 0 until I can get a human being. I explain my dilema, just to be transferred back to the other number that leaves me on hold forever. This happens twice. From 9:45 to 10:45, I still cannot manage to talk to the correct person whom can help me.
I am not an Alltel customer, and after this experience, I never plan to be one. Anyone that does have Alltel, and needs to talk to a human being from that company, I feel for. Hopefully, this will also serve as a warning for those that are out shopping for Cell phones to beware, because customer friendly, Alltel is not.
SHREVEPORT, LOUISIANA -- I have been an Alltel customer for almost a year. Service is great (no dropped calls,etc.). Customer service is HORRIBLE. I have a teenager who uses text messaging. My child has gone over on texting several times so I raised her texting from 300 to 750 per month. The month that I changed it I get a bill that shows an overage of over 1000 messages. My child has never gone over by more than 50 in a month and we only had 300. Now we have 750 and they go over by 1000!!! So I called Alltel to get a detailed bill. I wanted to make sure we weren't double billed or that there may have been some other error. I was told it was "ILLEGAL" for them to give me that information.
I have an AT&T cell phone also and they do give detailed text message billing. So I knew it wasn't illegal. When I confronted them with that they said they did not have access to that info. So I questioned that too. A text message is just like a call except it is written not verbal. Now they say it's not their policy to give detailed billing on text messages. Three different stories. They can charge whatever they want. They can say we used 4000 messages when we only used 100 and we have no way to dispute it. I want out of my contract.
I didn't like Cingular (now AT&T) but I will go back to them. This is not about whether my child went over on text messaging or not. This about a company being able to bill you and not have to prove what they bill and lying by saying it is "illegal" to give me that information.
BARNWELL, SOUTH CAROLINA -- I've been a customer with Alltel for quite a while and trust me it's only because there's no other cellular providers other than them that work in my area. When calling with a problem, each representative will give you incorrect info and they doesn't care about their customers at all (they just want the money). I have never seen a major company like this one, they are the worst company ever. I've had to purchase several phones, because of vast problems that I've had with the touch screen freezing up or several other issues that they never resolved.
All I keep getting is the runaround, which always lead them to telling me that there's nothing they can do for me but advise me to purchase a new phone. If I'm spending top dollar for my phones, the least Alltel can do is provide me with a new phone, instead of issuing their customers the old refurbished ones. So sick of Alltel, as soon as another company becomes available, I am done and not looking back.
My son has been reassigned by the Navy to an area that Alltel does not provide service in. When my daughter-in-law went in to cancel her phone contract of 4 months remaining, she was told to do so would cost her $200. Additionally they informed her they will be charging her monthly Roaming charges if she keeps the plan. Talk about getting screwed from every angle. Needless to say the $200 they decided to squeeze out of my children just lost them thousands of dollars through cancelled plans from family and friends who have been loyal customers for over a decade.
SYLVANIA, GEORGIA -- Last month my husband and I renewed our service contract & purchased 3 new cell phones at a discounted rate. We were told that we would get a rebate check for $50 for each of the phones since they all qualified for this offer. We decided to purchase these phones because of the great deal and because we thought that we would be able to use the rebate checks to pay the credit card that we put the phone purchases on. We never got rebate checks as promised. Instead we got 3 prepaid credit cards.
We could not pay our credit cards with these cards and to make matters worse, the instructions that came with the card said that we would be charged fees if these cards were not used within 90 days. This is what I call a total rip off! They lied to us! I wouldn't trust this company with a 10-foot pole!
404 BROCK DRIVE, P.O. BOX 3427, ILLINOIS -- About 2 1/2 years ago I went online to look for a wireless phone, many different brands popped up, I looked at quite a few. One was Alltel. I looked at the Alltel website, and filled out their request for information section. I don't recall but only a couple of e-mails from the company, but about 10 days later, I received a phone in the mail? The paperwork inside said to activate this phone go online, or call this number. Or, if you do not want this phone, please repackage the phone and send it to such & such address.
Since I had purchased another phone from a different company just a few days prior, I repacked the phone, filled out the 'no thank you' card inside the box, and fastened it the outside of the box as instructed, and sent it back to the company. Sounds great aay!! Well, about a year ago, I have started receiving these OUTRAGEOUS bill requests from Alltel?? They want a total of $327.27 for the phone and service that I supposedly used??? Where do these companies come off destroying people's credit???
To no avail, I contacted the company several times, and they say, they never received the phone, and I defaulted on some calling plan that they put into place??? Needless to say, I have heard many, many similar accounts from family and friends about this company. To this day, all I can do is just suck it up, and suffer with this Behemoth Bill on my back, and Bad Credit!! Life is so fair. What's even worse is these collection companies they send this false information to, have not a clue.