404 BROCK DRIVE, P.O. BOX 3427, ILLINOIS -- About 2 1/2 years ago I went online to look for a wireless phone, many different brands popped up, I looked at quite a few. One was Alltel. I looked at the Alltel website, and filled out their request for information section. I don't recall but only a couple of e-mails from the company, but about 10 days later, I received a phone in the mail? The paperwork inside said to activate this phone go online, or call this number. Or, if you do not want this phone, please repackage the phone and send it to such & such address.
Since I had purchased another phone from a different company just a few days prior, I repacked the phone, filled out the 'no thank you' card inside the box, and fastened it the outside of the box as instructed, and sent it back to the company. Sounds great aay!! Well, about a year ago, I have started receiving these OUTRAGEOUS bill requests from Alltel?? They want a total of $327.27 for the phone and service that I supposedly used??? Where do these companies come off destroying people's credit???
To no avail, I contacted the company several times, and they say, they never received the phone, and I defaulted on some calling plan that they put into place??? Needless to say, I have heard many, many similar accounts from family and friends about this company. To this day, all I can do is just suck it up, and suffer with this Behemoth Bill on my back, and Bad Credit!! Life is so fair. What's even worse is these collection companies they send this false information to, have not a clue.
PALATINE, ILLINOIS -- We really like our Alltel phones and internet connection. We have experienced none of the problems listed here in this forum. We have had only a couple of dropped calls and they were in the mountains. We travel half of the year and our cell phones are our only phones. We have a simple plan of shared 500 minutes with nights, weekends and internet connection time free. We use one of our phones for internet connection through a tether cord.
OUR ONLY COMPLAINT IS THIS: we just purchased a new computer with Windows 7 in it. When we called Alltel to get the software for our phone to connect to the internet through Windows 7, we were told there is none and there are no plans to develop any. We love our connection through the tether cord and are afraid that Verizon/Alltel is using this Windows update as an excuse to discontinue the tether cord and force us to use the internet card, which costs twice as much for the same service.
We certainly hope the representative was mistaken as we really enjoy our internet access through the cell phone tether, but may have to go to using campground WiFi if there is to be no update to Windows 7 compatibility. Thank you.
I have never in my life dealt with more inept people... I have had my wireless card for 2 years... didn't get the best service with it however, it worked... Then on Aug 18th it quit working... ironically right after my 2 year contract was up. I could use it if I brought it closer to a tower. However in my home it just stopped so we called to have the service disconnected..it is now Sept 2nd and they want to shut off my cell phones because I refuse to pay for the wireless card that won't work not to mention that we no longer get any bars at our house with the phone either.
I have gotten the run around, false promises, No one who can speak a lick of English and they will ruin my credit because I won't pay for the service that I am not getting. I don't want to shut off the phones. I just want the wireless card turned off!! I have spent countless hours of my time trying to get them to disconnect but to no avail and I am no longer in contract with them! I have been in tears over this and still the wireless card is not disconnected... and for being a PHONE company is really surprising that they do not have a corporate number unless of course their offices lost all of their bars and can no longer make or receive phone calls due to lack of service!!
TUCSON, ARIZONA -- I have been a customer of Alltel since 2000. I actually am very happy with the phone service since I have never had a drop call and in all of my travels, I can actually talk to anyone I call from wherever I am. My problem is the Customer Service Reps at any - and I do mean any - of the various locations. Having to deal with them almost makes me want to stop all cell phone service! I am now under the impression that Alltel trains these clerks to be rude, sneaky, and underhanded. When I asked the clerk if Alltel trained him to screw people, he got very offensive and even more nasty. This is not a one time event, this happens each and every time I go.
One more thing, be sure to check your online account for any "errored" upgrades. I had not purchased a new phone since 2007 and they had recorded an upgrade in Feb 2009. When I pointed it out to the clerk, he said it was 'recorded in error'. Convenient, huh???
We have been into our contract with Alltel for 18 months. Most of that time we have been unable to receive service at our home, and there are two cell towers within 5 miles of our home. We live in South Carolina but had better service while on vacation two months ago in the states of Washington, Oregon and California. We purchased a $200 phone at start-up, local store attempted to fix the problem by replacing the phone three times. We ended up with a free phone that did not work any better. And when asked about a refund, we were told "So sad, so sorry, you lose."
Many numerous attempts to correct the problem have been made. I have even requested customer service reps give me a direct line or they call the phones so they can experience the HORRIBLE reception. My request is declined! I've asked to be allowed out of the contract for one phone at a prorated amount.
This phone is for my disable husband who stays home alone all day with the intention he could use the phone while in the yard in an emergency. Wonder if he had a real emergency and needed to use the phone would Alltel be liable? I have received very poor customer service along with paying 18 months on marginal cell service. I would not recommend Alltel to anyone for any reason.
While I've little to complain about concerning Alltel's cellphone service. I live in an area where there is no cable, no DSL, so my only other option was either satellite internet, or Data Card via my cell provider. I can't say enough bad about Alltel's service in that area, I've never heard more excuses, side-stepping the issue and blaming the consumer for obviously flawed equipment in my life (well except for DirecTV and that's another upcoming review).
The unit worked pretty well for a few weeks, then it was barely faster than dial up. Not a good thing considering what they charge. After numerous calls to "customer service" I never got the same answer from any two reps. It was amazing, how well they can lie their way out of things... They have never succeeded in fixing the problem, it just got progressively worse over time. My contract with them is up and I'm NEVER going to use Alltel for anything again. You'd be better off connecting tin cans with strings as to use this system they have.
I was in an area where the phone had not any service. I called my voicemail from a landline to my free voice mailbox to check my messages. The cell phone had not been turned on for a week due to the lack of service. When I checked my online billing, I was charged a minimum of 10 cents a minute for calling my voice mail for air time "usage". According to my terms of service I would only be charged a fee for my voice mail if I used the cell phones airtime. For my week, Alltel has charged me over 6 dollars in fees.
When I called them they told me "We are sorry, that is just the way it is." All of this was in broken singsong English by the way from someone in Pakistan or India who would not give me a last name. I have only used their service for two months and there will not be a month number 3. I filed a FTC complaint against them for unfair practices and deceptive practices. There is no email address for their customer service as well as they deflect a lot of calls. They dropped my call from a landline to their landline so they did not have to deal with me.
FORSYTH, MONTANTA -- I got an Alltel account 2 weeks ago, since then I've called them a total of 5 times for them to fix my problem. My problem is that someone else's name shows up on the caller ID and no one I call will answer because it's not my name. I got this in case of emergencies but it does me no good since I can't get anyone to answer my calls. I've called 5 times, spoken to representatives who were beyond rude and supervisors who guaranteed to fix the problem within 24 hours, do the math, it's still not fixed. This is bull.
I then asked for the tech support number since they all said they were the ones who had to fix it and I was told they didn't have a direct number, what's up with that? However I did get in touch with them and they told me no request was ever put in to make any changes. And until there was there was nothing they could do. What the hell is the point in having the damn phone then? I will posting negative comments on all sorts of websites, and all over Myspace about their crappy business techniques, their personal attitudes, and their lack of communication with other departments.
ANITGO, WISCONSIN -- I went into Alltel about a month ago and first of all the customer service was horrible! The lady that activated my phone did not tell me anything about it (pay per day)! I thought since I had unlimited texting I got picture messaging too. NOT!!! It charges 25 cents every time I send a picture message! They were lucky I check my balance a lot! Next I noticed my bonus minutes were missing. I found out that for every minute some leaves a message on my machine it takes one minute off of my account! And when I run out of bonus minutes it will take 10 cents off! So if someone left a 10 minute long message it would take 1 dollar!
I know I might sound like kind of a cheapskate but it really adds up! And even if you push ignore it still takes 10 cents off! When I called to find out the information about it the people were so rude!! I am so mad!! They are such scammers!!!
DETROIT, MICHIGAN -- This has got to be one of the worst companies in existence as far as customer service goes. First of all if you are trying to do anything, you can't even talk to Alltel. You have to talk to a 3rd party company called LetsTalk.com and the major problem with that is that they don't know anything! That and the employees are rude beyond belief. I tried to sign up for a family plan 4 TIMES and each time I did, they told me that a deposit was required because of my credit score. My credit score is 810!! About as high as you can get! When I asked why, they always said they didn't know. Why? Because they weren't Alltel!
So finally I got fed up after about 100 emails and 4 hours of my life I will never get back spent on the phone with these people, and agreed to pay the deposit. I was told my phones would be shipped the next day. Well, the next day I got an email from them saying my order was cancelled "As Per Customer Request". What the hell? I never cancelled the order! I emailed them back 3 times and never got a response. There's no way I would ever get on the phone with these people again. Now I'm battling them in trying to get my $400 back that they charged on my card and won't give back. Like I said... WORST COMPANY EVER!!!